1) During your last measurement period were SALES generally up or down? Your best guess as to how much?
+20%+
+15%
+10%
+5%
0%
-5%
-10%
-15%
-20%+
2) During your last measurement period were PROFITS up or down? Your best guess as to how much?
+20%+
+15%
+10%
+5%
0%
-5%
-10%
-15%
-20%+
3) During your last measurement period did your CUSTOMER BASE grow or shrink? Your best guess as to how much?
+20%+
+15%
+10%
+5%
0%
-5%
-10%
-15%
-20%+
4) To what do you attribute this growth or decline? Note whether SALES, PROFITS or CUSTOMERS.
5) Was any growth in the past year due to M&A activity or was it solely organic and increased sales? If through M&A, what company(s) did you acquire?
6) Has your customer mix changed in the last year? For instance, are you targeting SMBs? Larger companies? Niche industries? If so, how are you adapting your services to meet these new user demands?
7) Are you expanding your global presence? If so, what countries/regions are you locating facilities in and why?
8) What types of technologies are you investing in? (Select all that apply)
Global Trade Management
TMS
WMS
RFID
ERP
Demand Management
Vendor Management
Freight Payment/Claims/Auditing
Optimization
Reverse Logistics
other:
9) What is the single largest challenge 3PLs face today?(SELECT ONE)
Capacity
Making a Profit
Rising Costs
Technology Investment
Global Coverage
Finding Customers
Finding Good Alliance Partners
Staffing, Training and other HR Issues
Regulation
Other:
10) Should customers generally partner with one 3PL or more than one?
Just One
More than One
Why:
11) What are your customers' top challenges? (Select all that apply)
Cutting Transport Costs
Reducing Inventory
Reducing Labor Costs
Reducing Assets and/or Infrastructure
Expanding to New Markets
Globalization
Quality Control
Sustainability
Business Process Improvement
Vendor Management
Managing Supply Lines
Improving Customer Service
Technology Strategy and Implementation
Security and other Compliance Issues
Other:
12) Which challenge is most important to the majority of your customers? (SELECT ONE)
Cutting Transport Costs
Reducing Inventory
Reducing Labor Costs
Asset Reduction
Expanding to New Markets
Globalization
Quality Control
Sustainability
Business Process Improvement
Vendor Management
Managing Supply Lines
Improving Customer Service
Technology Strategy and Implementation
Security and other Compliance Issues
Other:
13) COMMENTS (Optional): Additional Input on question above.
14) How can 3PLs address the challenge cited above?(Optional):
15) What do customers complain about most when discussing 3PL performance?
16) What is the one question you wish customers would ask their 3PL?
17) This data will be used for the 3PL issue and sources will not be identified unless you agree. You may leave your name for an editor to contact you if you wish. Thank you for being generous with your time. Check contact preference (optional).
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