May 2018 | Sponsored | Solved!

Full-Service Fulfillment Solution Helps E-commerce Company Deliver

Tags: E-commerce, Logistics, Fulfillment, Supply Chain

Saddle Creek helped allheart get orders out quickly, control costs, and keep up with demand spikes.

THE CHALLENGE

As America’s Medical Superstore, allheart carries everything from engraved stethoscopes to embroidered lab coats. Delivering personalized items in a timely fashion sets the company apart.

To get orders to customers quickly, accurately, and cost effectively, allheart needed a more strategic location, enhanced personalization capabilities, and improved visibility. The company also needed a provider with the flexibility to keep up with spikes in customer demand — particularly around peak gift-giving times like the holidays, back-to-school, and graduation.

allheart turned to Saddle Creek Logistics Services for a full-service, custom fulfillment solution.

THE SOLUTION

By moving allheart’s distribution facility to Fort Worth, Texas, Saddle Creek provided advantages for inbound sourcing, improved speed to market, and reduced costs.

Saddle Creek also implemented an order management system (OMS), which integrates with allheart’s proprietary ERP and feeds into the 3PL’s warehouse management system (WMS).

This seamless integration provides complete visibility to allheart’s customer orders, allowing the company to better manage inventory for rapid order fulfillment and provide customers with real-time order status information.

With enhancements like these, Saddle Creek has helped allheart to get orders out quickly, control costs, provide customized products, and keep up with business fluctuations.

“In my mind, what set Saddle Creek apart was their technology, their flexibility, and their ability to design a process for my business,” says allheart CEO Richard Pope.

Today, he leaves warehousing, fulfillment and customer service to the experts and focuses on what he does best — running his growing business.


To learn more about Saddle Creek solutions, email sales@sclogistics.com, call 866-668-0966, or visit www.sclogistics.com.