How to Select a Transportation Management Solution
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Selecting a new transportation management solution (TMS), whether fully outsourced, hosted, or internally installed, requires much due diligence to pair functional need with strategic vision. Shippers can get the most out of their TMS solution and service provider by following five progressions.
Know what you need before you look for what you want. Identify current resources and capabilities, then look for TMS providers whose capabilities complement existing strengths and long-term strategies. Understanding existing operational gaps allows buyers to define future objectives and select a TMS deployment that best suits their need. Developing a shared vision, clarifying strengths and weaknesses, and understanding what an organization needs in a TMS provider are initial considerations that dictate future success.
Define project scope and expectations. Without a roadmap for steering new TMS deployments, shippers set themselves up for failure. Detailing requirements in advance, and confirming that service providers are in agreement with expectations and how services will be measured, ensures success.
Engage change management and obtain buy-in. Appointing a cross-functional team of internal stakeholders helps establish objectives and steer new TMS implementations in the right direction. This approach not only strengthens the change management process, but also ensures a future process design anchored by shared expectations and procedures across key functional areas. Getting senior leadership buy-in is equally important given transportation’s enterprise-wide impact on cost and efficiency.
Implement a successful program. Regardless of implementation speed, process change does not happen overnight. Shippers can help guide successful roll-outs by: creating a detailed roadmap that addresses headcount reduction, information technology integration, process redesign, and newly defined performance measures; identifying what the transformed organization will look like; executing all the necessary steps for a successful transformation (this may include configuring transportation management tools with existing technology infrastructure, training, and a conversion plan for reconciling potential overlaps between old and new processes); monitoring the transformation and comparing results to project goals; and incorporating an exit strategy.
Ensure ongoing success. The TMS service provider often becomes an extension of the enterprise— and should be treated as such. Evaluate ongoing performance with prioritized metrics and encourage further participation from project owners, evaluators, and implementers. Scorecarding productivity, quality, systems, performance, and overall customer service helps drive continuous improvement.