Closing the 3PL Expectation Gap
If you don’t always get what you want when you hire a third-party logistics firm, don’t automatically blame the 3PL. It may be a matter of mixed signals or miscommunication. The key to a successful relationship starts with a clear RFP and excellent communications between the two firms. Michael J. Gardner, global chief operating officer […]
Read MoreWhole Order Visibility Supports Front Lines of Customer Satisfaction
In the days of dot.com euphoria, an order was an order, plain and simple. Consumers went to Amazon.com to buy a book, then felt the excitement of clicking on “track your package” to follow each step of the delivery. But B2B order tracking is different. No company uses Amazon.com to place complex equipment orders or […]
Read MoreLet’s Mobilize Our Disaster Management Expertise
It struck me a few years back. Earthquakes in Turkey and Taiwan. Floods in Curacaos. Disaster upon disaster hit nations where Fritz Companies’ employees were based and we didn’t have a plan to help them and their families. In fact, when I called around to other companies at the time, I couldn’t find anyone that […]
Read MoreInbound Logistics: Playing the Name Game
“You are so much more than just inbound.” “Inbound Logistics…is this a magazine about importing?” “Why do you cover only inbound transportation?” So why do we call the magazine Inbound Logistics? Over the years, I have been asked this question, and at a logistics trade show in Chicago last month, I was asked it repeatedly. […]
Read MoreWayne Paul: Sticking to the Basics
Wayne Paul caught the logistics bug as a college student working in the receiving department at Sears. And much of what he knows about managing a demand chain he learned from his first post-college employer, Roadway Express. Paul joined the less-than-truckload carrier after earning his B.S. in Transportation from the University of Alabama in 1980. […]
Read MoreElite System Boosts Supply Chain Visibility
Web-based businesses continue to grow and become more sophisticated, especially when it comes to the supply chain. Technology that was once the exclusive provenance of CAD programs and complex industrial or financial GUIs now has a good chance of being used in applications that serve the supply chain. Clearly companies need greater visibility along as […]
Read MoreDemand Planning’s Suite Song
Forecasting and planning software helps companies match inventories to customers’ future demands.
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