Articles | May 2015

Feature Stories

Case Studies

I.T. Toolkit

Awake at the Wheel: Delivering Customer Satisfaction

When Sleepy's customers got tired of short notice and missed deliveries, the specialty mattress retailer brought in a technology partner and dreamed up a solution that put those problems to bed.

Reader Profile

Lori Harper: Running a Tight Ship

Lori Harper, vice president, supply chain management at Ingalls Shipbuilding, a division of Huntington Ingalls Industries (HII), is a natural leader who figures out solutions to unexpected challenges.

Commentary

Felecia Stratton

Checking InFelecia Stratton

When the Walls Come Tumbling Down

Supply management professionals are increasingly accepting cross-functional cooperation in purchasing, supply management, production and inventory control to optimize overall company performance and increase competitiveness.

Kathryn C. Thomas

Fine PrintKathryn C. Thomas

How Amtrak’s Supreme Court Case Affects Freight Shippers

Tired of being forced off the track, Class I Railroads are taking a stand in court over track-sharing privileges with Amtrak.

Nate Henderson

Online ExclusiveIT MattersNate Henderson

Improving Customer Satisfaction with Consumer Engagement Apps

Offering apps with products helps manufacturers improve customer satisfaction and lower complaints and returns.

David Smith

Online ExclusiveIT MattersDavid Smith, Russ Rasmus

Manufacturing Skills Gap Calls for New Approaches to Talent Development

To fill the skills gap, manufacturers must build skills from within, as well as partner with outside agencies.

Brian Sutter

IT MattersBrian Sutter

Finding an Inventory Solution That’s Just Right for Your Small Business

Inventory management is often difficult and time-consuming for smaller businesses, but the right solution can remove some of the pressure.

Kevin Zweier

ViewpointKevin Zweier

Five Ways to Mitigate a Truckload Capacity Crunch

These five steps will ensure carriers can provide capacity when you need it most.

Tom Stretar

Online ExclusiveViewpointTom Stretar

7 Ways to Get the Most Out of Your Incentive Program

Employee incentives are a simple and valuable way to increase productivity in your facility.

How-To

Ten Tips

Improving Shipper/Carrier Relationships

To help save money, shippers should build a strong relationship with their LTL carrier.

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