Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group. Together the Seattle-based carriers transport approximately 120 million pounds of cargo annually, including mail and freight. About 30 million pounds of this is fresh Alaskan seafood which is transported to the Pacific Northwest and beyond each year. The airlines serve more than 80 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico.
During its eighty year history, Alaska Airlines has distinguished itself as one of the most respected combination passenger and cargo carriers in the world. Its air cargo division, Alaska Air Cargo, operates the most extensive air cargo operation of any passenger airline on the U.S. West Coast. The cargo fleet includes five 737- 400 combination passenger/freight aircraft and one 737-400 all-freight aircraft in addition to its fleet of all-Boeing 737 passenger jets.
Alaska Air Cargo offers unbeatable frequency to more destinations than any other cargo carrier in Alaska and serves more than 80 cargo destinations across North America. Of the 20 communities served in the state of Alaska, only three are connected to a road system. For these remote areas, air service is often the only major form of transportation and the primary means of receiving many of the basic goods residents need to survive.
With its premium GoldStreak&rtrade; service providing guaranteed same- or next-day deliveries of medical supplies, parts and equipment, Alaska Air Cargo provides a critical service throughout its network. In addition, Priority and General Air Freight services are used extensively by freight forwarder customers and other shippers. And for its perishable shippers, Alaska Air Cargo is the first airline to require all cargo employees to go through an annual cold chain training course to ensure that all perishable shipments receive the required urgency and special attention.
Alaska Airlines is always working to enhance its passenger and cargo services. In 2011, the company introduced Alaska Mobile Track&rtrade; allowing customers to track shipments while on-the-go using their cell phone. The airline now also offers increased frequency to West Coast destinations as well as daily service to all four major Hawaiian Islands. Hawaii is served daily with 24 non-stop flights from Anchorage and seven West Coast cities including Bellingham, Seattle, Portland, San Diego, Oakland, San Jose and Sacramento.
Alaska Airlines’ dedication to improving service has resulted in various awards over the years. Alaska Airlines is the #1 on-time major North American airline in 2010 as rated by FlightStats.com. The company has been recognized for outstanding service and has received the “Highest in Customer Satisfaction among Traditional Carriers in North America” four years in a row in the J.D. Power and Associates 2011 North America Airline Satisfaction Study.