EFW is an employee-centric, customer focused community of vested transportation professionals striving for strategic growth by providing innovative, consistent solutions delivered with passion and integrity.
In today’s 24/7 world, it’s always business hours somewhere. So Estes Forwarding Worldwide is always on. That’s the reason they put their personal cell phone numbers on their business cards.
When you’re handed one, that person becomes your single source of contact, day or night. So while your goods may travel by a number of different forms of transportation, through a number of different time zones, you always have one single number to call to plan the journey or track the shipment.
As Scott Fisher, President and CEO of EFW, likes to say, “From the first day, our focus has been on the customers. We will give you the best experience each and every time you engage us. And that focus will never change.” And it’s that commitment to service that has made Estes Forwarding Worldwide a leader in logistic solutions across the globe.
What started as a single call center now has multiple locations:
Richmond, VA; New York, NY; Harrisburg, PA; Philadelphia, PA; Norfolk, VA; Charlotte, NC; Atlanta, GA; Jacksonville, FL; Chicago, IL; Dallas, TX; Houston, TX; Salt Lake City, UT; Seattle, WA; Los Angeles, CA and San Francisco, CA.
Estes Forwarding Worldwide offers a full range of global solutions – including air, ocean, ground and intermodal transportation – that few competitors can match. With access to provider assets and a direct relationship with Estes Express Lines, EFW is one of the very few companies that can guarantee capacity with no size limitations.
EFW has dedicated truckload, trade show and government services divisions. They can provide armed escorts, EDI transmissions, transportation of dangerous goods, and mass distributions to simultaneous locations, just to name a few of their services. The company is also a licensed customs house broker.
But no matter what logistic solution you need, EFW’s goal is to always offer the ultimate customer experience. “We never say no to a customer,” says Scott.
It helps that Estes Forwarding Worldwide has the ability to train and retain employees for the long run. For example, of the original six who founded the company back in 2003, five are still there. And like everyone else in the company, they are always on.
Estes Forwarding Worldwide
1100 Commerce Road
Richmond, VA 23224