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Saia LTL Freight


Rick O’Dell
President and CEO

LinkedIn Profile

Since 1924, Saia LTL Freight has grown to become one of the top less-than-truckload (LTL) carriers operating in the United States today.

We provide shippers with fast, reliable regional and interregional service through our network of 147 terminals located in 34 states.

Superior Service

We offer a range of services and products, including our industry-exclusive Xtreme Guarantee ® that promises total customer satisfaction. From one and two-day delivery to multi-regional and truckload service, expedited shipping, consolidation/distribution centers, and managed appointments, we’ve got you covered.

Passionate About Results

Along with our Xtreme Guarantee, Saia LTL Freight is also home to the Customer Service Indicators®, or CSIs, key metrics our customers said are most important to them.

Exclusive in the industry, they allow us to measure and publish our performance each and every month in the six following categories:

  • Pick-up Performance
  • On-time Delivery
  • Claims-free Service
  • Exception-free Delivery
  • Invoicing Accuracy
  • Claims under $1,000 settled within 30 Days

Since their inception, they have been the foundation for our growth and superior service.

More Than Words

“Quality Matters” has grown beyond an internal initiative–as a company, we’ve taken the words to heart, and it shows. Our mission day-in and day-out is to provide our customers with quality service. That’s why we’ve invested millions of dollars in new equipment, technology, and employee training this past year. It’s why we created our Quality Assurance Department. It’s the reason Load Quality Inspectors make sure our customers’ freight is handled with the utmost care and that it arrives intact at its destination. Simply put, “Quality Matters” in everything we do.

At Saia LTL Freight, we’re driven by the desire to discover what lies beyond excellence. What we found is that if we focus on being the absolute best we can be, pushing the boundaries of our performance everyday, anything is possible.

Saia LTL Freight
11465 Johns Creek Parkway, Suite 400
Johns Creek, GA 30097
Phone: 1-800-765-7242
customerservice@saia.com
www.saia.com