DDC FPO is a division of The DDC Group, a leading global provider of business process outsourcing (BPO) services and solutions, since 1989. With operations across North America, Europe and Asia-Pacific, DDC’s 4,000-strong staff delivers services in over 40 languages with cutting edge technology using ahead-of-the-curve industry standards. Our hybrid model of onshore project management and offshore production equips our world-class clientele with strategic B&KPO solutions.
How FPO Began
In 2005, a top U.S. carrier approached The DDC Group, as they knew of the team’s project management expertise. The carrier expressed interest in exploring what customizable solutions DDC could create for their troubled back-office business process operations.
After spending a considerable amount of time with the carrier’s management team, the root causes were pin-pointed. The carrier’s primary issue was a lack of standardization in their billing process. This disorganized structure led to a ripple effect of inefficiencies: reducing personnel productivity, generating errors and driving up business costs.
DDC’s project management team tackled these obstacles with a custom-designed BOL data capture solution. The carrier reaped compelling results from the new BOL standardization process. Efficiencies vastly improved and the company began seeing significant returns on their investment.
The DDC Group decided to share this freight process outsourcing (FPO) opportunity with other carriers by creating a division dedicated solely to the freight industry. DDC FPO was born!
The Story Continues
DDC FPO is now a world-leading specialist in Freight Process Outsourcing [FPO]: The digitization, capture and processing of freight-based paperwork or associated tasks.
As a key partner for our nation’s top freight companies, DDC FPO significantly reduces costs and improves operational efficiencies, so clients may focus on their core business.
Over the past ten years, we have designed and implemented more freight billing solutions than any other company. Today DDC FPO processes over 20% of all LTL bills in the U.S.
Currently, we are developing a suite of tech-enabled data-capture solutions for a variety of applications that reduces man-hours, improves efficiency, and speeds up the workflow process. We continually strive to develop custom systems that meet our clients’ needs—enhancing the quality, cost containment and labor elasticity of their freight back-office operations. At DDC FPO, you can count on us as your freight back-office partner!