Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.
Wholesale distributor Ideal Supply re-routed its delivery network through the cloud with the help of logistics technology provider Descartes.
Multiculturalism can be the competitive advantage that makes the critical difference in the success of your supply chain operations.
Pilot program uses drones to deliver time-sensitive goods; Canadian government lines up two new bilateral trade agreements; Labor rights causing supply chain disruption; Using social media to understand carrier usage.
Shippers desperately seek capacity in the midst of a record shortage.
Tracking carrier performance metrics gives shippers insight into how well trucking companies serve their needs.
Managing transportation strategies requires a team effort — and sometimes a ‘dedicated’ transportation partner.
Freight audit and payment services analyze shipment data to reveal inefficiencies and identify savings opportunities.
Motor carrier safety standards dictated by state courts create confusion. National safety standards are more effective.
Clear transportation management strategy and technologies allow companies to deliver superior service at lower cost.
Many companies use social media to improve supply chain operations by connecting shippers and service providers.
Shippers and trucking brokers must understand the differences among the service levels carriers offer.
An enterprise logistics provider delivers holistic solutions that transform your business.
When choosing core carriers, evaluate customer service, on-time delivery, company stability, and workforce quality.
Faced with challenges such as a capacity shortage and lack of qualified drivers, companies that ship product by truck are learning that working collaboratively with carriers can benefit both parties.
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
Profile of Marc Althen, president, Penske Logistics
It is never too late to improve your safety operations. The changes you make today will reduce your liability exposure for an accident that happens tomorrow.
As transit times shift and service areas are updated, customers need a reliable source of data that delivers a standard messaging output that can be easily understood.
The challenge for shippers considering a new logistics provider is understanding how to evaluate the overall potential of the relationship. Use these key items to ensure success.
The benefits of a multi-tenant software platform are immense. Chris Johnson of LeanLogistics outlines the four areas of value with multi-tenant technology.
Customer retention in today’s competitive marketplace is important. Thomas Griffin of DLS Worldwide offers the keys to customer retention.
When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics company that understands the dynamics of logistics in that country.
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.
A lack of route optimization software led to out-of-control logistics costs for Optimum Dental Studio, so the company turned to Maxoptra to optimize routing to serve dental offices and their patients.
For many shippers, choosing the right transportation consultant can become a difficult, time-consuming, and frustrating process. Here are five keys to finding the optimal partner.
A new app helped a coffee merchant digitally transformed its retail sales and distribution processes.
The Girl Scouts of the United States of America (GSUSA) created and implemented a new way of taking and filling orders for its annual cookie drive. Here’s how it made sure cookie sales didn’t crumble.
Using the best logistics IT available, and partnering with world-class carriers and 3PLs, can help you find a better way towards supply chain success.
A company’s ability to efficiently execute a supply chain strategy in today’s environment can be enhanced by logistics outsourcing with a strategic partner.
When evaluating your needs for a transportation management system it’s important to look beyond technology and consider who will manage planning and execution. Use this advice to determine if a managed service provider will deliver greater value than developing an in-house team.
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.
Industry expertise is the most impactful way to positively affect customer service requirements.
Inbound Logistics’ exclusive market research survey on the third-party logistics (3PL) sector reveals new trends and opportunities.
Kuebix TMS and Managed Services take Weis Markets’ supply chain to the next level of excellence.
An instant selling and ordering procedure could be a differentiator for industrial companies looking to boost their customers' industrial buying experience.
Communication and transparency are key to being a good partner to your clients. Use this advice to effectively communicate with customers.
Direct-to-consumer selling is where the omni-channel strategy becomes truly powerful.
This story looks at ways in which 3PLs help small and midsize companies implement and take full advantage of information technology.
One of the common gripes voiced by organizations implementing logistics IT solutions is that the solution ends up costing more than expected. Use this advice when looking at prospective providers.
The cornerstone of collaborative logistics is timely visibility. Data about orders, inventory, transportation, and spend need to all funnel into a common denominator big data repository and be readily accessible.
When an outdated warehouse management system was putting a dent in a distributor’s workflow, it turned to a technology partner to grow its e-commerce business.
Taking steps to become a shipper of choice delivers benefits across the supply chain, and will help sustain and grow your bottom line.
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs.
Procurement professionals should cultivate and maintain good supplier relationships to ensure profitability.
With so many choices available, varying freight, and small package shipping needs, the 3PL service offering needs to be about more than the transaction.
As shippers evaluate existing, merged, or new 3PL providers, they should also be aware of their own processes and approach to vendor relationships and choose partners that best align with their strategies and needs.
Contract manufacturer Apex International had seen its growth halt as it struggled to deliver products on time and provide sufficient quality control. With the help of Simpler Consulting, Apex adopted Lean management principles to transform its culture and return the company to a path of growth.
The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.
The Trans-Pacific Partnership is one step closer to ratification; harnessing the power of supply chain collaboration; FMC approves new regulations for OTIs; SAP releases inaugural Retail Index
One way a manufacturer can mitigate the effects of increasing regulations and demand volatility is by working with a third-party logistics provider with a leveraged platform.
The real value of a software partner can be found in the days and weeks that come after the learning phase. Most customers are looking for a positive experience to happen after the purchase.
Three retailers explain how they use logistics and other functions to deliver outstanding customer service.
EM Cosmetics brings its products to the global market through the use of international shipping and package consolidator MyUS.com.
After 30 site visits and two logistics industry conferences, Inbound Logistics Publisher Keith Biondo wonders what the future of supply chain and logistics holds.
Nutrabolt’s rapid growth created several logistics challenges, including processing orders efficiently and quickly; absorbing dramatic swings in order volumes to support promotional campaigns; and providing omni-channel fulfillment through a single warehouse. A third-party logistics partnership with Kane Is Able helped Nutrabolt meet these challenges.
Active participation in a professional association helps advance career growth and offers continuous learning.
Port of Hamburg unveils new traffic light system; CEVA Logistics TireCity in Italy demonstrates interest in sector-specific supply chain collaboration; China debuts longest freight rail route in the world; TPP agreement raises concerns about traceability in the seafood supply chain; Africa capital investment heats up; New G6 Alliance rotation features Polish port; Indian 3PL uses containers as mobile logistics classrooms; Intel eyes Asia for IoT ecosystem.
An Enterprise Logistics partnership helps improve companies by delivering customized applications to improve market advantage.
Readers select the third-party logistics providers that provide the best outsourced logistics services.
In the logistics of trade, the relationship between Canada and the United States is both friendly and advantageous on both sides of the border.
Retailers are implementing technology to more accurately forecast demand.
Aftermarket parts providers must take advantage of innovations in the supply chain to remain competitive in today’s global market.
Trans Pacific Partnership nears resolution; Indonesia logistics industry fights new capital requirement regulation; China and Pakistan pave way for new trade corridor; Global ocean container trade shows signs of growth despite enduring supply-demand imbalance; European railroads partner around procurement; China looks to replicate U.S. rail freight model
To help save money, shippers should build a strong relationship with their LTL carrier.
The key to any successful relationship is communication. Your logistics network is no different.
Predictive modeling and big data help develop efficient shipping solutions to lower shippers’ freight spend and overall supply chain costs.
Today’s supply chain environment is more complex than ever, and it is important for business partners to work together across the value chain with the intent to maximize the benefit to their customers .
To increase fulfillment efficiency and order picking accuracy, eBay Enterprise gives its warehouse a voice.
When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.
A route planning systems can drastically reduce the time it takes to plan your transportation schedule. Other benefits include lower mileage and fuel usage, decreased carbon emissions, and increased customer service.
Geodis Wilson helps Alfa Laval deliver complex cargo to global destinations.
As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past.
Profile of Leslie Dean, senior director, supply chain, at Menchie’s Frozen Yogurt.
UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations
Shippers, carriers, 3PLs and brokers who are not fully utilizing their transportation management systems to secure capacity and manage global trade may be leaving money on the table.
Kevin Hickey, Vice President, North American Customer Service for Maersk Line outlines the benefits of performance metrics, and the impact they have on carrier relationships and ongoing improvements.
Executives at two leading companies weigh in on supply chain’s value to their organizations.
Using the spot market correctly can reduce backlogs of shipping and keep costs under control.
Treat truck drivers respectfully to build a good reputation with carriers and ensure load coverage.
Shippers must maintain flexibility in their data-driven transportation policies.
Intertape Polymer Group outsourced transportation to gain control of its diverse product line and protect profit margins.
Google and Barnes & Noble partner to provide same-day book delivery; Shippers prioritize day-to-day problem-solving over contingency planning; APICS and SCC merge; Transplace identifies four areas key to preferred shipper status
Freight bill payment and auditing services save shippers money by finding billing errors and optimization opportunities.
Hospitals can cut costs by improving supply chain operations, inventory control, and transportation management.
Readers select the third-party logistics providers that provide the best outsourced logistics services.
A panel of supply chain experts address questions related to ensuring supplier compliance.
Third-party logistics services evolved to meet shippers' changing transportation, distribution, and warehousing needs.
SaaS TMS solutions allow shippers, carriers, suppliers, and consignees to conduct business on a single platform.
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
To better manage freight spend, track key performance indicators and build strong provider partnerships.
State of Logistics Report predicts moderate growth for freight industry in 2014; freight brokerage M&A shakes up industry; FMCSA extends comment period for ELD rulemaking; Online consumers willing to pay more for sustainable delivery options; Shippers register growing discontent with parcel carriers and trucking companies; University of Kansas MSB program prepares active-duty military for private sector roles
Enterprise logistics providers are developing solutions that fuse data elements for insights that enable decisionmaking.
Integrated Logistics Services providers address supply chain challenges facing shippers to improve logistics operations.
Transportation forecasting lets shippers collaborate with carriers to identify capacity gaps and reallocate assets.
Create your WMS RFP with the goal of gaining a deeper understanding of potential suppliers.
With an integrated transportation management software (TMS) platform, service providers can gain complete visibility over their diverse and complex operations.
Managing supply chain partnerships strategically improves their viability and reliability.
A long-term vision allows a shipper-3PL partnership to make long-lasting improvements.
Supply chain partners must work together to maximize the benefit to their customers – and boost their own bottom line.
Using a TMS for carrier selection allows shippers to load standard business rules to achieve predicted outcomes.
Companies interested in automating their transportation management processes should examine their current capabilities.
Supply chain partner collaboration improves supply chain performance, create capabilities, and increase efficiencies.
By strategically leveraging supply chain data, companies can win in their industry and increase enterprise value.
New Jersey’s salty tale misplaces blame on the Jones Act; UPS unveils new hazmat shipping protocol; Automakers collaborate to map the auto supply chain
Partnering with third-party logistics providers offers shippers numerous advantages for stronger supply chains.
Scaling your supply chain can trigger significant adjustments in your partnerships.
Programs such as vendor managed inventory (VMI) and efficient consumer response (ECR) fuel supply chain growth.
Ensuring supply chain security requires that shippers and logistics providers stay one step ahead of thieves.
Third-party logistics providers are assuming a less transactional, more consultative role with shippers.
Shippers protect against supply chain disruptions with physical, analytical, and financial risk mitigation strategies.
Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
Fluctuating fuel prices, Hours of Service rules, and other factors make optimized routing and scheduling vital.
Knowing your global trading partners can help maintain a smooth flow of goods, while ensuring safety and security.
These five components are key for companies who want to streamline their international supply chain.
Shifting production closer to the U.S. can benefit supply chains, but nearshoring also presents obstacles.
Production vendor managed inventory enables manufacturers to gain supply chain control.
Sean Vasquez manages EDI and transportation for Sun-Maid Growers of California.
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
A fourth-party logistics provider (4PL) can help companies set and achieve supply chain improvement goals.
Drive out inefficiencies and boost customer service by aligning with vendors to meet your supply chain goals.
Mixing truckload, less-than-truckload, and rail options allows shippers to create efficient intermodal solutions.
Exploring intermodal transportation's potential.
Shipping freight plays a vital role in supply chain management, yet many shippers neglect to take control of their inbound shipments. Industry experts offer strategies for overcoming five common obstacles to successful inbound freight management.
Larry Montreuil, director of supply chain management at JetBlue Airways, negotiates sourcing and purchasing deals that let the airline soar.
Danny Monson of States Logistics Services Inc. offers tips to help shippers confirm a logistics service provider is financially stable before signing a logistics service contract.
Transportation management systems (TMS) provide the ability to accurately predict shipping costs and manage shipment execution. A comprehensive TMS solution can also manage inbound shipments, serve as an RFP analysis tool, or facilitate real-time spot market quoting for appropriate modes, says Kerry Loudenback of TransportGistics Inc.
Finding a third-party logistics (3PL) provider you can count on requires due diligence into performance history and resources, writes Kyle tGholston of Conexus.
Transloading shipments allows shippers to reduce touches and costs, and create greater flexibility to respond to changing demand in global shipments.
To avoid overpaying for transportation, shippers should audit freight bills to ensure the correct National Motor Freight Classification (NMFC) is applied to their less-than-truckload (LTL) shipments, says Chuck Fattore of RR Donnelley Logistics.
Using an advanced logistics simulation tool to analyze system performance and lifecycle cost can help logisticians negotiate better performance-based logistics contracts, writes Justin Woulfe of WPI Services.
When negotiating logistics service provider contracts, shippers should ensure they are clear on payment terms and special conditions.
An ounce of prevention is worth a pound of cure. Conduct a financial checkup of your potential 3PL partners before you sign the contract.
Schwan’s Home Services optimized its distribution network by using a hybrid insourced/outsourced model; and Sun-Maid Growers of California used collaborative distribution to create better economies of scale in its transportation operations.
Leveraging IT, reconsidering warehouse processes, and conducting periodic network optimization projects are just three of many strategies that enable shippers to not only trim costs, but ensure that transportation spending supports overall business goals.
A well-oiled trading partner network allows one-to-many and many-to-many partners to collaborate and communicate using a single source of truth garnered from real-time information, writes Christopher P. Mazza of IAS.
As manufacturers strive to strike the perfect balance between parts delivered and parts consumed in production, technology innovations allow logistics providers to ensure companies receive only the parts they need when they need them, writes John Paugh of Carter Logistics.
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Shippers must develop clear and effective request for pricing (RFP) processes to secure the best less-than-truckload service. Danny Slaton of SMC3 offers tips for developing better RFPs.
Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.
Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.
Transloading services transfer ocean cargo at port – without sorting it – for shipment to a single destination, such as an inland distribution center.
A global trade management (GTM) solution can automate the process of comparing total landed costs, providing shippers with full visibility into all associated costs and regulations.
The value of third-party logistics (3PL) provider partnerships grows infinitely greater when shippers take a long-term approach that focuses on sustainable gains rather than short-term savings.
Help vendors comply with your routing guide by including carrier contact information and other relevant freight shipping details, says Harold B. Friedman of Data2Logistics.
If shippers use their third-party logistics partners for more than brokerage—not just as tactical providers, but as strategic partners—a whole new world of logistics excellence and accomplishments could open up, writes Inbound Logistics Publisher Keith Biondo.
Increasingly, 3PLs and shippers are working much more collaboratively, often sharing pains and gains, writes Editor Felecia Stratton.
Brian Hancock, president, North America for Martin-Brower, discusses the unique supply chain and distribution operations supporting the McDonald’s restaurant chain.
Many companies, including Kimberly-Clark, Ebro, and USG Corporation, are moving beyond the traditional, transactional shipper-3PL relationship to form collaborative partnerships focused on mutual gain.
Inbound Logistics’ eighth-annual 3PL market research report demonstrates how 3PLs and shippers are connecting to confront existing challenges and capitalize on new opportunities.
Routing guides are a vital part of successfully managing inbound shipments. A clear, concise routing guide helps vendors meet your specifications for inbound transportation.
John Haber, founder and CEO of consulting firm Spend Management Experts, offers tips for managing freight costs wisely.
Electronics manufacturer Siemens switches from air freight to over-the-road transport for cross-border shipments from Mexico to the United States and Canada, cutting 35 percent from its transportation costs thanks to CFI Logistica.
Getting your money’s worth from third-party logistics (3PL) service providers requires willingness to commit to key relationships, according to these tips from supply chain consultant Valerie Bonebrake, Tompkins International.
Third-party logistics (3PL) providers offer shippers a variety of beneficial supply chain services, writes Dan Lockwood of Unishippers Global.
When baseball cap maker New Era’s business growth hit critical mass, it realigned its distribution operations, fusing Menlo Worldwide Logistics’ outsourced solutions with its global supply chain.
When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.
Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.
Shippers, carriers, and small intermediaries that rely on third-party logistics (3PL) service providers to manage non-core logistics and supply functions, access capacity, and tap technology capabilities must review 3PL performance periodically to ensure quality service.
Plumbing fixture manufacturer TOTO Global Group’s U.S. division tapped third-party logistics provider Transplace to benchmark its truckload, less-than-truckload, and intermodal freight spend.
Leading wholesalers understand the limitation of planning transportation in a silo, writes Manhattan Associates’ Mike Mulqueen.
A new inbound/outbound logistics operations solution helps pizza chain Papa John's handle rapid expansion.
Carrier-supplied data can provide valuable insight for writing contracts, but shippers who want to pave the way to strong business relationships must dig deeper.
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
Colgate took more than four million miles out of its network while handling five percent more cases of product – and even managed to cut logistics costs, sharing the savings with customers and suppliers.
The amount of effort top-tier shippers put into carrier management directly affects the results they achieve in controlling parcel transportation costs, writes Harold Friedman of Data2Logistics.
Measuring against industry benchmark data allows you to identify areas for improving transportation spend.
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.
Charlie Hitt, 3PD Inc., offers tips for implementing a successful core carrier program.
For pet supply retailer PETCO, honoring its commitment to superior customer service meant finding a loyal logistics partner.
John Haber, NPI, outlines five market concerns that will have the biggest impact on shipper spending in the near future.
Most logistics outsourcers today use an RFQ to select their 3PLs. But that model is outdated and ineffective. A handful of forward-thinking shippers and logistics providers are instead embracing a collaborative outsourcing method, with powerful results.
The new world of supply chain management requires that carriers and shippers both understand and respect the economics of the industry.
Effectively managing your freight forwarders helps improve supply chain compliance.
Natural pet food manufacturer WellPet partnered with Aspen Logistics and Kane is Able to improve its supply chain and warehousing operations.
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
Wherever you went, attendees at the 2010 CSCMP Annual Conference were talking supply chain risk, volatility, disruption, and visibility.
Shippers must consider multiple factors when they work with service providers to move expedited freight.
Moving cargo by air in Alaska requires expertise in transportation and logistics management.
Duane Sizemore of Total Logistic Control discusses how companies can build better relationships with third-party logistics providers through measurement, monitoring, and rewards.
Robert Russo of Port Jersey Logistics explains how to choose the best third-party logistics provider for your company.
Chandler Hall of BravoSolution explains how to reduce the frequency and severity of disruptions by fostering collaborative relationships with your suppliers.
Small and mid-sized manufacturers lack the scale to ship in full truckloads, creating thousands of separate, inefficient lines of supply—all moving to the same mass retailers. Collaborative distribution reduces the number of trucks on the road and cuts distribution costs.
Shippers shouldn't assume all on-time performance is created equal. Make sure every dollar you spend counts by choosing carriers who provide honest, accurate metrics, and foster innovation to improve your business.
Inbound Logistics Publisher Keith Biondo outlines how Walmart is taking inbound logistics to the next level.
Retailers publish routing guides to establish rules for manufacturers, wholesalers and distributors to follow when fulfilling and shipping orders. Here are the benefits of establishing a routing guide.
A professional freight forwarder that represents the interests of all supply chain participants can serve as the missing link in supply chain communication.
ProFlowers' time- and temperature-sensitive shipments create plenty of challenges for John Kuehn, senior vice president of supply chain operations. Here's how he nips problems in the bud.
Inbound Logistics' exclusive market research compiles shipper and 3PL input to illustrate the outsourcing sector's rapidly changing dynamics.
Shippers and service providers discuss their experience building a strong working relationship.
To be successful, a close relationship between third-party logistics providers and their shipper customers requires a great deal of communication.
Transportation forecasts enable planners to shift from reacting to orders to proactively managing capacity. By synchronizing transport forecasts with manufacturing and distribution plans, your entire company can respond to the same demand signals.
Vested outsourcing yields innovative logistics relationships that deliver results, writes Kate Vitasek of the University of Tennessee's Center for Executive Education.
LeanLogistics' Chris Timmer explains how collaborating with trading partners, aided by an on-demand transportation management system, helps increase supply chain efficiencies.
Sharing key information with all parties can lead to decreased waste, increased orders, and new business, writes J. Kenneth Hazen, CTSI-Global.
Benchmarking before negotiating carrier rates can be a money-saving opportunity, writes Niko Michas of BridgeNet Solutions.
Third-party logistics providers can provide capacity, expertise, technology, and buying power. Chip Smith, president of CS Advisory Group, discusses how to ensure you're getting the most from your 3PL.
To optimize transportation management into the supply chain, it's critical to integrate transportation management best practices, process management and people across the entire supply chain, writes Geoff Comrie of Transite Technology.