Retailers around the world are slacking in the returns department.
Approximately one-third of leading U.S. e-commerce retailers are planning to enter the German market in the next four years, according to a recent study.
Executives from leading fashion and apparel brands, retailers, importers, and wholesalers reveal the supply chain challenges topping their list.
Retailers turn to artificial intelligence to boost customer service.
For some retailers, holiday sales can represent up to 27.4 percent of annual sales. Having a clear understanding of your historical trends for seasonal goods is critical for forecasting seasonal categories this upcoming season.
Shippers should turn their attention to three frequently overlooked components of inventory record management to improve inventory accuracy and, ultimately, consumer satisfaction.
What if your shipment of apparel from overseas gets soaked with saltwater on its way to the distribution center? This supply chain solution can return merchandise to first-quality condition.
Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps, says the 2017 UPS Pulse of the Online Shopper. Here are key takeaways for retailers.
Store closings have grabbed headlines, but they're not telling the whole story. Find out what a new report says about the state of retail.
The retail industry needs to adapt an agile and visible supply chain to fulfill increasingly demanding consumer requests.
Unyson helped a customer simultaneously increase service for time-sensitive shipments while decreasing costs.
This story looks at some of the trends and challenges associated with e-commerce today, and strategies for dealing with those challenges, through the eyes of one small retailer, one medium-sized and one large.
Whole Foods’ 460+ centrally located stores will augment Amazon’s physical infrastructure and allow it to use the stores as distribution centers. In return, Amazon’s targeted transaction data, technological expertise, and logistical prowess catapult Whole Foods into the online realm and suggest a new level of convenience.
A home goods retailer partnered with Unyson to increase efficiency and enhance visibility.
Furniture retailer upgrades its warehouse management system to furnish growth.
The retail industry's international expansion slowed a bit in 2016 from its strong pace of a year earlier as retailers adjusted to e-commerce and shifting exchange rates, according to CBRE Group Inc.’s international retail expansion study.
Click and collect has become a key component of retailers' overall e-commerce strategy. Nearly one third of shoppers purchased products online and subsequently picked them up at a store during the 2016 holiday season.
A retailer teamed up with Unyson to create an out-of-the-box solution for its growing supply chain.
In today’s returns economy, retailers need to be able to separate the “good” return from the preventable one. To get better data on returns, here are three steps they can take.
To compete in today’s environment, small to medium players need to offer competitive supply chain and delivery services.
Cath Kidston partnered with SEKO to expand the company’s inbound business from Asia to the UK and its distribution centers in Hong Kong and Shanghai supplying its international franchises.
3PL warehouses are not only in demand, but in a position of strength. This provides 3PL operators a unique opportunity to build lasting relationships with key customers, suppliers, and retailers of their choice.
Predictive analytics utilizes various statistical techniques and models that analyze current and historical facts to make predictions about future.
E-commerce impacts not only consumer supply chains, but business to business supply chains as well.
The e-commerce race is only heating up. Here's what small to mid-size retailers should do to stay in the game.
Find the right solutions, carriers and partners to drive efficiency in your supply chain operations and enable your enterprise to navigate the twists and turns, ups and downs of the coming year.
Omni-channel retail supply chains are forging new paths to profitability. Here's what they look like.
Readers reveal the issues that could disrupt the supply chain…as well as their sleep.
Business to consumer demand is set to outpace supply in the marketplace. Those who can solve that problem will be the big winners in the next phase of supply chain management.
To overcome the challenges that e-commerce presents to the supply chain, shippers need to succeed at omni-channel fulfillment. From leveraging brick-and-mortar stores to deploying an order management system, here’s how they can compete in an e-commerce world.
As physical shopping bags are being replaced by virtual ones, it’s important for retailers to update their policies and logistics strategies to align with consumer behavior and expectations.
The flexible supply chain of the future is full of opportunities and challenges. With the right team and talent on your side, you’ll be well positioned for success. Here’s how to get the right people.
More accurate forecasts enable better planning, lower inventory and manufacturing costs, and improved service levels.
A look at the metrics that shippers and their service providers use to evaluate the quality of customer service.
With heavy competition from Amazon in both retail and supply chain logistics, retailers that don’t begin making changes and investments in omni-channel in 2017 will see serious repercussions by 2020. For starters, they must invest in distributed order management and enterprise wide inventory visibility.
In time for the holiday season and other peak periods, retailers are stepping up their game in delivery, fulfillment, and warehousing technology to improve the effectiveness of existing resources.
Damaged holiday packages negatively impact brands; Robot cargo pilots successfully tested; Not having procurement department negatively affects bottom line
These developments are helping the transportation industry to continually evolve.
The emergence of e-commerce as part of a company’s omni-channel marketing program requires not only an agile, lean supply chain but also a strategy to get there.
Retailers need to come together in support of the trade agreement that will ultimately improve the industry for all. Here are three reasons why they should stand behind the passage of the Trans-Pacific Partnership.
Supply chain applications stumble when the product data they’re using is inaccurate. Here's how to make sure data is consistent and comes from well-crafted and executed processes.
Rise of e-commerce changing logistics real estate landscape; Companies who don’t sell globally may be sacrificing profits; Many smaller fleets non-compliant with upcoming ELD mandate
To cost-effectively leverage an omni-channel strategy, it is vital to proactively plan for returns and align your operations accordingly.
India-based textile manufacturer accused of providing fraudulent products; Iran seeks to strengthen trade relationships in Latin America; British manufacturers get small boost in wake of Brexit referendum
Consolidation warehouses typically contend with labeling inconsistency in e-commerce orders. Here's how to boost read rates for packages and avoid manual handling.
This story looks at some recent trends affecting retail supply chains, including demand for speed and flexibility, ongoing emphasis on omnichannel marketing, and globalization.
Instantaneous, insatiable customer need runs the risk of forcing people out of the equation. But some logistics challenges can only be met by people working at ‘people speed.’
Readers weigh in on the August question: Has supply chain impatience gotten out of hand?
Use this advice to get your distribution center prepared before holiday orders come rolling in.
It’s all about flexibility and speed in today’s changing retail and e-commerce markets.
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.
The popularity of meal and meal kit delivery services makes for some very complicated supply chain management.
With the growth of e-commerce, retailers have identified a potential opportunity to reduce working capital by thinning inventory at brick-and-mortar stores—opting instead to maintain major portions of inventory at distribution centers upstream.
Going green is in style for retailers. Here’s how adopting a multi-faceted sustainability strategy can lower costs as well as boost brand loyalty.
A more comprehensive approach to supply chain management can help provide a great omni-channel experience that encourages customer loyalty and optimizes profitability.
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.
The Girl Scouts of the United States of America (GSUSA) created and implemented a new way of taking and filling orders for its annual cookie drive. Here’s how it made sure cookie sales didn’t crumble.
The reverse logistics hazmat rule became effective immediately upon publication on March 31, 2016, making it critical that retail store owners and distribution managers get up to speed quickly. Here's how.
Direct-to-consumer selling is where the omni-channel strategy becomes truly powerful.
Disruption is coming to the freight and logistics industry. By seeing and understanding the full spectrum of operations, transport-oriented firms can survive and succeed in a dramatically changed environment.
The new de minimis rate allows e-commerce retailers to see faster customs procedures and border clearance, which will accelerate delivery speed.
Logistics has evolved into a strategic business concern, driving enterprises to seek third-party logistics (3PL) providers with multi-modal capabilities for complete end-to-end integration.
Customer returns are inevitable, and without a clear understanding and plan for managing returns, DIM weight expenses can easily challenge budgets and profitability.
Companies are shipping ever-increasing volumes of small parcels as e-commerce grows. Read about the strategies that shippers and providers are using to offset the higher cost of small parcel delivery.
The holiday season is well underway, increasing the pressure on companies to address transportation problems and change the outcome before they turn into costly errors.
The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.
The Trans-Pacific Partnership is one step closer to ratification; harnessing the power of supply chain collaboration; FMC approves new regulations for OTIs; SAP releases inaugural Retail Index
Radio Frequency Identification Technology has a multitude of benefits that can have a significant impact on reducing and eliminating waste in the extended supply chain.
When Azteca Foods outgrew its manual pallet tracking system in its production facility, Barcoding Inc. delivered a solution.
Timeliness is top of mind during the holiday season. Here's how analytics can help shippers meet delivery spikes and prepare their supply chains.
For any United States-based company interested in expanding its retail logistics operations outside of the country, Asia Pacific may be the most ideal location.
As e-commerce continues to surge, the case for automation is now too compelling to ignore. One good way to start can be to automate parcel sorting at local and regional distribution centers.
Reassessing your reverse logistics plan for customer returns and excess inventory is a must in today’s retail environment. Look beyond traditional methods and approach this obsolete merchandise as an opportunity (versus a headache) to positively impact your business margin.
A system developed by The Smart Cube pulls and aggregates information from all Elizabeth Arden’s contract manufacturers, providing a consolidated, accurate view of data across the company’s supply chain. The cosmetics giant now can see, in real time, the purchases its network of manufacturers makes on its behalf.
EM Cosmetics brings its products to the global market through the use of international shipping and package consolidator MyUS.com.
Amazon’s Dash Replenishment Service gives industrial buyers a preview of how IoT may impact procurement; Private label sourcing faces new headwinds; Cloud Logistics debuts the latest twist in TMS deployments; CMA CGM launches first smart connected container ship; Automotive parts buyers are leveraging omni-channel options
Jeff Larson, director of distribution engineering analysis at Tiffany & Co., works with the jewelry company’s international locations to help improve their operations.
New York State minimum wage directive may be a tipping point for automation in the fast food industry; Organic food recalls are on the rise; Alix Partners reports that nearshoring trend continues to grow; Pro truck interests take weight restriction fight in new direction; 2015 holiday shoppers are looking for options; The cash handling supply chain is poised to move from manual processing to scanning technology, thanks to the new GS1 US Cash Visibility Discussion Group.
E-commerce is leaving a trail of brick-and-mortar debris in its wake.
E-commerce and omni-channel retailing have a major impact on supply chain and logistics needs, and customers have to make sure their supply chain is equipped to offer maximum flexibility.
As e-commerce continues to transform consumer behavior, retailers explore hybrid omni-channel supply chain models that deliver the best that online and in-store have to offer.
With $20 million in plant products left for dead each year, Bell Nursery had to nourish and grow some better inventory management practices.
Work with a team of service providers to get a new retail distribution center up and running in only six months? We should all be so lucky.
When BaubleBar saw the untapped potential of the international market, they tapped an parcel shipping partner to help them succeed.
Online shopping has vastly changed the competitive nature of the retail market.
Retailers are implementing technology to more accurately forecast demand.
When Sleepy's customers got tired of short notice and missed deliveries, the specialty mattress retailer brought in a technology partner and dreamed up a solution that put those problems to bed.
Offering apps with products helps manufacturers improve customer satisfaction and lower complaints and returns.
Supply chain ‘modeling’ replicates real-world events; Retailers and manufacturers make the jump to RFID; U.S. trucking industry sees better utilization and financial results; Data analytics is a big growth market.
U.S. beef supply chain participants form partnership to improve sustainability; Manufacturers and retailers fail to adopt best-in-class processes and technology to address global complexities; Online retailers need to rethink how they align their distribution networks; Spot market rates dip seasonally as West Coast volumes catch up; Staples and Syracuse University partner to drive new research and innovation.
Online and mobile commerce has shifted consumer behavior, as well as how products flow through the supply chain to the end user.
Debunking these five myths helps retailers and manufacturers see the real value of dedicated returns management.
Retailers need new technologies and capabilities to operate in a new omni-channel world.
Texas places three locations among ATRI’s top-10 congested roadways; Truck size and weight debate is a divisive topic for the transportation and logistics industry; Truck driver shortage raises new concerns and costs for shippers and carriers; Electronics supply chain poses new challenges; Demand planning is still a pain point for shippers
Vendor Managed Inventory is shaking off its old-school image and regaining popularity thanks to improved technology, robust communication, tighter demand signal linkage, and a new openness to collaboration that has turbo-charged enterprise benefits.
To expand its footprint in the luxury accessories market, Royce Leather indulged in a solution that connects it to new customers and streamlines fulfillment. That’s how Royce rolls.
As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.
Debunking these five myths helps retailers and manufacturers see the real value of dedicated returns management.
A good reverse logistics program saves retailers money, makes customers happy, and serves as a competitive advantage.
Reciprocal switching debate casts a cloud over railroad industry collaboration; Procurement execution gap costs U.S. businesses $1.5 billion per year; Holiday consumers plan to shop sooner to avoid last-minute parcel problems; Trucking costs continue to soar as driver shortage worsens; Amazon Supreme Court case will set a precedent for how companies secure facilities and compensate workers.
Retailers try to head off peak season surprises by beginning their Christmas lists in the spring.
UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations
Pilot program uses drones to deliver time-sensitive goods; Canadian government lines up two new bilateral trade agreements; Labor rights causing supply chain disruption; Using social media to understand carrier usage.
Executives at two leading companies weigh in on supply chain’s value to their organizations.
Determining the best location for a new or expanding business in an increasingly competitive and global marketplace is challenging. These locations offer a number of advantages when it comes to meeting today’s logistics and supply chain needs.
When a merger required Nature’s Way to consolidate distribution facilities, it called on the services of system supplier The Numina Group for a new design and technologies. Today, the facility successfully distributes products to customers in 50 states, and overseas through five supply chain channels.
Debunking these five myths helps retailers and manufacturers see the real value of dedicated returns management.
Retail operations need support from e-commerce, IT, and logistics execution.
Retailers are modifying their supply chain strategies in response to recent industry trends.
Kaikini Bikini manages growth with integrated inventory control and shipping.
Online retailers such as Amazon and eBay are expanding their offerings to provide their vendors with logistics support.
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
Partnering with an expert can help retailers ensure they comply with hazardous waste regulations.
Transportation forecasting lets shippers collaborate with carriers to identify capacity gaps and reallocate assets.
Reverse logistics solutions can improve the bottom line, and reduce potential regulatory liabilities.
Kevin X. Jones, vice president of inbound transportation at Walmart, focuses on building transportation synergies.
Partnerships between four shippers and their 3PLs demonstrate logistics outsourcing strategies.
When a natural disaster hits, consumers rely on home improvement stores for the products they need to repair or rebuild.
Business process innovations have made great leaps thanks to two Northwest Arkansas companies: JB Hunt and Walmart.
Fashion businesses must react instantly to fashion shifts and focus on getting goods to consumers quickly.
Retailers can identify and eliminate waste from their retail strategy, merchandise management, and store operations.
TOTO’s sustainability commitment covers its entire supply chain; Congestion on U.S. roadways costs the trucking industry $9.2 billion, 141 million hours of lost productivity; US tabbed “rising star,” ranks second to China for manufacturing competitiveness; Supply chain strategy and business strategy integration is key to cost reduction and customer service; Amazon explores last-mile delivery network
NRF’s Big Show unveils trends in the retail industry; Local couriers provide a solution to capacity constraints and empower same-day delivery; Ocean carrier industry beset by imbalances; Global RFID market primed for robust growth; Shippers plan for supply chain exceptions
Outsourcing reverse logistics to a third-party logistics provider offers shippers flexibility and cost savings.
E-commerce retailers choose specialized distribution centers near parcel carrier hubs and transportation infrastructure.
China and Taiwan depend on one another; Emirates targets multimodal transportation infrastructure investment; Chile port strike ends, concerns remain; Free online returns stoke Canadian consumption but place onus on U.S. retailers; Europe looks to United States for re-shoring inspiration; Mondelez debuts new GS1 standard
Optimized reverse logistics processes provide a good customer experience and recover value from returned goods.
Cosmetics companies face challenges such as time- and temperature-sensitive shipments and retailer packaging requirements.
George Calvert of Amway explains how the company's supply chain strategy supports its business model.
Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
Retailer DSW's new replenishment materials handling solution improves inventory control and reduces in-store markdowns.
Processing defective returns and overstocks quickly helps retailers maximize the recovery rate on this inventory.
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
Kimberly-Clark China uses retail analytics tools to manage inventory and avoid stockouts at stores like Walmart.
The automotive aftermarket’s logistics trends, challenges, and best practices give shippers a wild ride.
As the retail supply chain adapts to e-commerce and changing consumer behaviors, technology keeps pace.
A Web-based shipping tool helped an Alaskan outfitter develop multichannel fulfillment operations.
As consumers embrace bargain hunting, off-price apparel retailers reinvent their supply chains to meet demand.
Sustainability best practices are integral to Walmart's supply chain operations.
This story examines what customers want in an e-commerce operation and shares fulfillment strategies that merchants use to keep those customers happy.
Monitoring contracts, delivery commitments, and contingency plans helps online retailers keep their supply chains running smoothly, writes John Haber of Spend Management Experts.
E-commerce presents retailers with challenges and opportunities; Food regulation top of mind for 3PLs and shippers; Daktronics’ lean machine keeps production at home; Nike partners with Bluesign Technologies to facilitate sustainable sourcing program among supply chain partners.
Sporting goods manufacturers and retailers must manage seasonal peaks to avoid stockouts and meet online customers’ demand for prompt delivery. Supply chain technology helps provide visibility and track items during product recalls.
Peruvian supermarket chain drives DC network realignment with a new cloud-based software as a service (SaaS) warehouse management system (WMS).
Close-out retailer Tuesday Morning implemented Interlink’s WHSe-LINK warehouse management system to receive, store, and allocate its daily inbound shipments of unique SKUs.
Velocity is more important than price for some consumers, perhaps giving some retailers another component to consider as they compete, writes Publisher Keith Biondo.
Strong forecasting, careful vendor management, solid partnerships with carriers and optimized use of labor and equipment all help retailers manage the year-end holiday rush.
As retailers look to grow their business, the challenge of keeping up with the market becomes exponentially greater—especially as new channels emerge, writes Editor Felecia Stratton. Supply chain management can help create balance between supply and demand.
Multi-channel apparel retailers such as Nordstrom use strategic inventory management, order fulfillment, transportation management, and reverse logistics to meet customer demand.
Walmart's green initiatives keep the retailer's supply chain lean and efficient, writes Inbound Logistics Publisher Keith Biondo.
New e-commerce sites like Groupon and LivingSocial can bring huge sales volume in a very short period of time by reaching a targeted audience with appealing offers. Tod Yazdi of TAGGlogistics explains how shippers can work with fulfillment partners to make the most of this new opportunity.
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
Retailers who succeed at integrating their inventory intelligence can cut costs, accelerate turns, and build revenue by driving high-fidelity information back into the supply chain, aligning it with shopper demand, write Tyco Retail Solutions’ Karen Bomber and Jim Caudill.
Viewing order management as an opportunity to add value ensures that 3PLs act as a partner that adds real revenue-side value, and not just another vendor, writes Clyde Mount, 3PL Worldwide.
Amazon closes Texas distribution facility over sales tax dispute; Robert Guenther of United Fresh Produce Association comments on FDA Food Safety Modernization Act; U.S. General Services Administration rolls out green guidelines for government suppliers; Crossdocking use is on the rise
For pet supply retailer PETCO, honoring its commitment to superior customer service meant finding a loyal logistics partner.
Collaborative distribution lets manufacturers, especially consumer product goods (CPG) companies, merge loads destined for the same end point to maximize trucking efficiency.
A Direct-to-Store Delivery (DSD) delivery model helps consumer goods manufacturers gain speed and increase inventory turns.
By integrating contract packaging into distribution operations, companies can cut costs by 30 percent.
To improve supply chain performance at Medco Health Solutions, Gemma Fillmore focuses on getting C-level executives to give logistics issues the attention they deserve.
Inbound Logistics Publisher Keith Biondo outlines how Walmart is taking inbound logistics to the next level.
Here's the story of one consumer product, starting with its origin as a variety of inbound ingredients and following its progress from plant to warehouse to retail store.
ProFlowers' time- and temperature-sensitive shipments create plenty of challenges for John Kuehn, senior vice president of supply chain operations. Here's how he nips problems in the bud.
Online haberdasher Bonobos relies on its third-party fulfillment partner, Quiet Logistics, which operates warehousing facilities with Kiva's robotics materials handling solution.
With holiday celebrations in at least eighth months each year and nearly no product category left untouched—from candy to clothing and home furnishings—retailers need to make sure their e-commerce strategy is letting them capitalize on consumers’ growing appetite for seasonal items.
Crane Worldwide Logistics helps its client, a sporting goods manufacturer, develop the automated and physical logistics infrastructure required to seamlessly distribute its products to e-commerce, retail, and wholesale customers.
Use these tips to identify and respond quickly to changing variables in an omni-channel supply network.
To compete in today’s evolving retail landscape, companies must differentiate themselves to meet consumer demands and drive brand loyalty.
To prepare for the holiday rush, apparel retailer MeUndies is adopting a more automated, efficient system to provide better tracking, quality control, and more efficient labor usage.
Grocers will have to transform aggressively and adapt swiftly if they want to avoid the fate of retailers in other segments. They will need to digitize their stores and consumer experiences. Here's how they should optimize their supply chain.
Sustainable products company Grove Collaborative grows its bottom line by using a data analytics platform to cut shipping costs and optimize fulfillment.
Supply chain infrastructure is rebuilding itself, below the surface where only logisticians can see it.
Amazon recently announced another slash to its free shipping requirements and is now down to $25. Here's how retailers can compete.
The growth of e-commerce, technology change, and other cyclical and structural factors are reshaping supply chains according to a new research from Colliers International. The report also found the three key movers and shakers.
Leaders are exploring supply chain efficiencies with tools that enable stability, cost reduction, supply chain agility, product innovation, speed and visibility.
Profile of Tim O’Brien, senior director, supply chain, with Purchasing Power, a specialty e-commerce retailer that provides goods and services to customers who make payments through payroll deductions
FedEx and UPS set aside rivalry to lobby White House on infrastructure, Retailers will rely heavily on technologies such as live chat, Facebook Messenger and Amazon Alexa for customer service, according to new research from Linc and Brand Garage, Research shows that U.S. industry executives are most concerned about the impact of trade protectionism, risk management, and border adjustment tax proposal
Amazon’s acquisition of Whole Foods Market closes today August 28, 2017. Find out what it means today and for retailers in the near future.
Opportunities that will make a difference in reverse logistics programs, and establishing goals for returns programs.
Amazon and Walmart are battling it out to conquer the last mile of the supply chain. It's important to note that this is not a competition for the grocery industry, but rather a battle of the distribution center.
Amazon is the most sophisticated technical and logistical company on the planet. Here's what online retailers can learn from Prime Day.
Challenge yourselves to go beyond a great product and deliver an outstanding brand experience for your customers when they open your package for the first time.
Shippers are turning to innovative solutions to reduce packaging waste and emissions as key components of their sustainability efforts.
Sustainable packaging helps shippers’ bottom line and brand as well as being easier on the environment.
When Dippin’ Dots needed more visibility in retail locations they teamed up with SEKO to get display freezers to market quickly.
John Costanzo of Purolator International discusses the latest trade trends between the United States and Canada.
A retailer needed to bring suppliers together and optimize processes so they teamed up with Unyson for a solution.