Partnering with third-party logistics providers offers shippers numerous advantages for stronger supply chains.
Actionable tips help you revitalize your warehousing, 3PL, trucking, and global logistics operations.
Geography, transportation infrastructure, and a strong distribution sector make Memphis a natural logistics hub.
21st annual State of Logistics Report: Beating the Recession; Making dollars and Sense out of Jabulanis and Vuvuzelas; Mergers and Acquisitions Show signs of Recovery
As truckload prices starting to rise, more shippers are choosing stability over short-term cost advantages, writes Jerry DeMeuse of Schneider Logistics.
Outsourcing reverse logistics to a third-party logistics provider offers shippers flexibility and cost savings.
Georgia offers manufacturers and distributors superior access to logistics providers and transportation infrastructure.
E-commerce retailers choose specialized distribution centers near parcel carrier hubs and transportation infrastructure.
Scaling your supply chain can trigger significant adjustments in your partnerships.
Rapid changes in the chassis market mean shippers must ensure they are creating value from the chassis they use.
Optimized reverse logistics processes provide a good customer experience and recover value from returned goods.
Cosmetics companies face challenges such as time- and temperature-sensitive shipments and retailer packaging requirements.
Third-party logistics providers are assuming a less transactional, more consultative role with shippers.
U.S. companies stand to gain from establishing manufacturing operations in Mexico – if they manage the challenges.
Ensuring supply chain security requires that shippers and logistics providers stay one step ahead of thieves.
Big data gathered by materials handling equipment helps warehouse managers improve productivity and safety.
Many healthcare companies are investigating ways to consolidate and trim expenses in logistics and supply chain.
The aerospace industry explores new strategies for producing planes quickly, efficiently, and profitably.
Air cargo shipments of perishable goods such as produce, flowers, and seafood require careful handling.
Shippers protect against supply chain disruptions with physical, analytical, and financial risk mitigation strategies.
Foreign Trade Zones can help global shippers cut operational costs and speed customs clearance for imports and exports.
Molson Coors Canada’s new delivery planning system integrates routing, pallet building, and truck loading.
An enterprise logistics provider delivers holistic solutions that transform your business.
Fluctuating fuel prices, Hours of Service rules, and other factors make optimized routing and scheduling vital.
Knowing your global trading partners can help maintain a smooth flow of goods, while ensuring safety and security.
Shippers and trucking brokers must understand the differences among the service levels carriers offer.
When choosing core carriers, evaluate customer service, on-time delivery, company stability, and workforce quality.
SKU proliferation tops demand forecasting trends; U.S. government creates National Maritime Domain Awareness Plan; Trucking industry documents HOS impacts; 10 manufacturing and supply chain trends to keep an eye on in 2014; 5 tips for mapping the supply chain; Spot market demand stays high into 2014; Logistics sector adopts big data
Global dry-bulk commodity trade reveals rate growth, steadying inflation in China; Preparations for 2022 World Cup trigger DC explosion in Qatar; Supplier risk analysis will become more complex as companies expand into new global markets; Pakistani protests force U.S. military drawdown to consider $1 billion airfreight alternative; Asia truck bans taking toll on logistics industry; Africa’s piracy problem shifting to continent’s west coast; Trans-Pacific Partnership pact stalls, 2014 ratification expected; China’s Nicaraguan Canal stirs intrigue; Tesco acquires stake in “Asia’s Amazon”
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
Flexible tanks turn dry vans into bulk liquid transportation, creating capacity and increasing backhaul opportunities.
Energy companies have responded to the escalating cost of doing business by looking for savings in the indirect material supply chain. As a result, many are struggling to optimize maintenance, repair, and operations (MRO) functions.
Expedited shipping modes are a crucial part of shippers’ planned transportation strategies.
Drive out inefficiencies and boost customer service by aligning with vendors to meet your supply chain goals.
Event logistics planners coordinate details to ensure precise requirements and deadlines are met.
Shippers must adapt to accommodate federal Hours-of-Service rules affecting the time truck drivers can be on the road.
SmartWay data allows shippers and 3PLs to make business decisions that support their sustainability goals.
A large seasonal workforce complicates 3PL compliance with healthcare laws and could mean rate increases for shippers.
Intermodal allows shippers to cut transportation costs without sacrificing service.
Exploring intermodal transportation's potential.
Freight management technology strengthens partnerships between third-party logistics (3PL) providers and carriers.
Integrated transportation solutions allow shippers to optimize modes, and meet capacity and service requirements.
Shipper and motor carrier responses to Inbound Logistics’ market research survey indicate trucking trends.
Technology such as onboard recording devices help trucking companies gain insight and cut costs.
Shipper and motor carrier responses to Inbound Logistics’ market research survey indicate trucking trends.
New Hours-of-Service regulations impact trucking companies, driver, and shippers; Restaurant chain Chipotle struggles to maintain supplier standards in the face of growing demand; U.S. Postal Service changes Priority Mail line-up to grow package business
Partnering with diversified and specialized truckers can help shippers who are struggling to find freight capacity.
Shippers must take steps to supplement inadequate government reviews of motor carrier safety.
Shippers’ needs dictate if a third party logistics provider or transportation management system is the best choice.
Exporter Anderson Hay & Grain saved on transport costs by installing trailer side skirts that boost fuel efficiency.
Flexible 3PLs drive business process improvements for shippers.
Outsourcing transportation and logistics to third-party logistics providers (3PLs) blends function and flexibility into a supply chain feng shui.
Logistics providers can help shippers save money through decreased labor, lower overhead, and technology tools.
Four companies worked with 3PLs to make over their logistics operations, so they could meet evolving business demands.
A logistics and supply chain market research survey reveal trends and insights about the third-party logistics sector.
Inbound Logistics readers' choices for the best third party logistics providers.
U.S. furniture manufacturers rely on specialized furniture carriers and white-glove delivery companies.
Perishable shipments such as produce and pharmaceuticals require temperature monitoring and careful handling.
Natural gas fuel can help the trucking industry reduce greenhouse gas emissions, but only if gas leaks are minimized.
For chemical logistics providers, safety on the truck and in the warehouse is of paramount importance.
Minnesota's warehouse tax may push jobs out of state.
Transporting goods via truck and rail services offers shippers economy and efficiency benefits. Site selection teams evaluating intermodal sites also consider factors such as labor, transportation infrastructure, and utility costs.
This story examines what customers want in an e-commerce operation and shares fulfillment strategies that merchants use to keep those customers happy.
Monitoring contracts, delivery commitments, and contingency plans helps online retailers keep their supply chains running smoothly, writes John Haber of Spend Management Experts.
Hong Kong strike threatens port’s reputation, shakes up competition; DUBAL turns to SAP for inbound control; NAFTA cross-border trade grows for second consecutive year amid recurring safety concerns; Texas pushes for heavier produce trucks from Mexico
Danny Monson of States Logistics Services Inc. offers tips to help shippers confirm a logistics service provider is financially stable before signing a logistics service contract.
Maximizing truck utilization, managing Hours of Service regulations, and finding enough drivers pose major challenges for trucking companies, says Scott Vanselous of TMW Systems.
Finding a third-party logistics (3PL) provider you can count on requires due diligence into performance history and resources, writes Kyle tGholston of Conexus.
While it promises supply chain sustainability gains, using compressed natural gas as a transportation fuel requires multi-step capital and operating considerations, writes Casey Whelan of U.S. Energy Services.
Using an advanced logistics simulation tool to analyze system performance and lifecycle cost can help logisticians negotiate better performance-based logistics contracts, writes Justin Woulfe of WPI Services.
Shippers, carriers, brokers, and third-party logistics (3PL) providers use electronic loadboards to communicate opportunities, whether it's freight to be shipped or trucks to be filled.
An ounce of prevention is worth a pound of cure. Conduct a financial checkup of your potential 3PL partners before you sign the contract.
To preserve working capital and promote flexibility, many companies choose to leverage the capabilities of a third-party-logistics (3PL) provider for carrier spend, facility occupancy, and more, writes John Wagner Jr. of Wagner Logistics.
Shippers want 3PL partners that not only responsively evolve service networks and capabilities to flex with the market, but also can anticipate and be ready to meet future service requirements, writes Ray Greer of BNSF Logistics.
As manufacturers strive to strike the perfect balance between parts delivered and parts consumed in production, technology innovations allow logistics providers to ensure companies receive only the parts they need when they need them, writes John Paugh of Carter Logistics.
Shippers must develop clear and effective request for pricing (RFP) processes to secure the best less-than-truckload service. Danny Slaton of SMC3 offers tips for developing better RFPs.
Expedited services transport cargo by air, sea, or ground to meet shippers’ demands for consistent, on-time delivery with short lead times.
Whether a company is looking to reduce driver turnover costs or vet a business partner to make sure it has the necessary resources to deliver acceptable customer service, maintaining a dedicated recruitment and retention strategy communicates a strong message both internally and within the extended value chain.
The value of third-party logistics (3PL) provider partnerships grows infinitely greater when shippers take a long-term approach that focuses on sustainable gains rather than short-term savings.
By identifying the value-adds that brand and retail shippers want, logistics providers can position their offerings to bring millions in benefits to their customers and make the relationship stick, writes Greg White of Blue Ridge.
Inbound raw materials and components and outbound shipments that are centrally crossdocked, then line-hauled to final destination, support Lean manufacturing and ensure just-in-time inventory, writes David J. DiSanto of DiSanto & Associates.
Shippers such as Ste. Michelle, Welch’s, and Michaels Stores are using intermodal transportation to move freight quickly, efficiently, and sustainably.
As senior supply chain manager at blood management devices manufacturer Haemonetics Corporation, Emily Ross monitors the pulse of the company’s transportation and warehousing services sourcing.
When it needs equipment and consistent service, Dawn Food Products turns to RWI Transportation as one of its core carriers to deliver.
Mobile trucking communications technology signals new productivity gains for truckers, and helps improve truck driver safety.
Some new trucking regulations – and proposed changes to rules and legislation – have a major affect on motor carriers. Here’s a look at these changes, and how they could affect shippers.
Having a financing partner that specializes in the transportation industry is important for trucking companies because it will understand their capital needs, collateral values, and financing alternatives, says Nick Weaver, Regions Bank.
When capacity becomes tight, maintaining relationships with asset-based carriers gives shippers the peace of mind of knowing their supply chain and service will remain seamless and fluid, says Terrence M. Gilbert, CEO, New Century Transportation.
Unless the trucking sector adds drivers and equipment, shortages will continue, says Bo Bates, The Evans Network of Companies.
Inbound Logistics' annual trucking issue assesses the challenges and opportunities that await the trucking industry during this period of rapid change, writes Editor Felecia Stratton.
The results of our trucking industry research report include in-depth analysis of the trends, challenges, and regulations that affect both shippers, truck drivers, and trucking companies.
Recent pronouncements by the Federal Motor Carrier Safety Administration signal the agency’s retreat from its statutory and historical oversight of carrier safety in favor of placing more due diligence responsibilities on shippers and brokers.
Multi-channel apparel retailers such as Nordstrom use strategic inventory management, order fulfillment, transportation management, and reverse logistics to meet customer demand.
If shippers use their third-party logistics partners for more than brokerage—not just as tactical providers, but as strategic partners—a whole new world of logistics excellence and accomplishments could open up, writes Inbound Logistics Publisher Keith Biondo.
Increasingly, 3PLs and shippers are working much more collaboratively, often sharing pains and gains, writes Editor Felecia Stratton.
Many companies, including Kimberly-Clark, Ebro, and USG Corporation, are moving beyond the traditional, transactional shipper-3PL relationship to form collaborative partnerships focused on mutual gain.
Inbound Logistics’ eighth-annual 3PL market research report demonstrates how 3PLs and shippers are connecting to confront existing challenges and capitalize on new opportunities.
Inbound Logistics' readers voted on the third-party logistics providers (3PLs) that give them the best service and deliver outstanding results. Here is the list of top-rated 3PLs.
Traffic congestion and infrastructure limitations can complicate shipment deliveries in major cities. Carriers such as DHL and UPS use network engineering, communication tools, and contingency planning to ensure they meet customer needs.
Third-party logistics (3PL) providers can inspire shipper confidence by using technology tools to control loads and properly insuring their loads.
Companies are increasingly realizing that supply chain must become a core competency. Adding a supply chain control tower and taking on the fourth-party logistics (4PL) role offers them the ability to accelerate collaboration and achieve higher performance levels.
Trucking load boards have evolved from bulletin boards in truck stops to sophisticated social networking-style tools on handheld computers. Charles Myers of uShip.com outlines the benefits of the evolved load board.
Electronics manufacturer Siemens switches from air freight to over-the-road transport for cross-border shipments from Mexico to the United States and Canada, cutting 35 percent from its transportation costs thanks to CFI Logistica.
Getting your money’s worth from third-party logistics (3PL) service providers requires willingness to commit to key relationships, according to these tips from supply chain consultant Valerie Bonebrake, Tompkins International.
Third-party logistics (3PL) providers offer shippers a variety of beneficial supply chain services, writes Dan Lockwood of Unishippers Global.
Recently retired from a 40-year career with less-than-truckload carrier ABF, former president and CEO Wes Kemp shares his insights on the transportation industry, trucking regulation, and the importance of logistics and supply chain education.
On-demand content delivered via cloud-based tools such as CarrierConnect XL help shippers connect with less-than-truckload (LTL) carriers, writes Danny Slaton of SMC3.
Shippers can avoid load board scams by taking the time to research the companies with which they do business, writes Jeff Vielhaber, TTS.
Driver turnover takes a significant hit to motor carriers’ bottom lines, undermines safety performance and customer service, and exacerbates the capacity shortage. Trent Dye of Paramount Freight Systems explains why focusing on retaining drivers makes more sense than trying to recruit new ones.
Nussbaum Trucking and Wabash National collaborated with appliance maker Electrolux to create the X-duty trailer, which combines the protection and security of a dry van with the strength of a heavy-duty flatbed trailer, allowing Electrolux to use the same trucks for its inbound raw material and outbound finished goods shipments.
Trucking companies around the world are looking to boost fuel economy by improving driver behavior, and they are using on-board technology to monitor and control what goes on behind the wheel.
C.H. Robinson and Menlo Logistics Worldwide streamline managed TMS services; Ohio, Wisconsin, and California transportation legislation; GE opens renewable energy DC; Order fulfillment process grows in complexity
Shippers, carriers, and small intermediaries that rely on third-party logistics (3PL) service providers to manage non-core logistics and supply functions, access capacity, and tap technology capabilities must review 3PL performance periodically to ensure quality service.
Plumbing fixture manufacturer TOTO Global Group’s U.S. division tapped third-party logistics provider Transplace to benchmark its truckload, less-than-truckload, and intermodal freight spend.
No longer hauling just fresh produce and other groceries, today’s truck and trailer refrigeration systems also keep other high-value loads at ideal temperatures and humidity levels so they arrive safely at their final destinations, writes Thermo King’s Tom Kampf.
Motor freight carriers employ a variety of strategies to keep cargo secure in transit, writes Editor Felecia Stratton.
Best-in-class service parts excellence relies on integration; Truckers are wary about new equipment investments; CSA rules confuse truckers; Amazon invests in new products and warehouses; AAR and Amtrak relations derail
Inbound Logistics spoke to CEOs at five leading motor carriers and logistics service providers about the issues driving change for their companies and the industry.
Inbound Logistics' annual motor carrier survey provides an in-depth look at the trucking sector, addressing growth areas and obstacles such as CSA, hours of service rules, capacity and driver shortages, fuel surcharges, and freight brokerage.
Curt Shewchuck, chief security officer, Con-way Freight discusses how the carrier's security protocols helped avert a terrorist threat.
There is more to India’s supply chain scene than its shortcomings. APL Logistics’ David Frentzel shares insights from a recent tour of his company’s Indian facilities and meetings with shippers.
Cargo theft is a greater concern than terrorism; University of Tennessee creates advisory board of shipper supply chain executives; Trucks to dominate tonnage and revenue over the next decade; State DOTs get lean and green; Inland ports grow in importance; Best Buy consolidates its brick and mortar presence
Viewing order management as an opportunity to add value ensures that 3PLs act as a partner that adds real revenue-side value, and not just another vendor, writes Clyde Mount, 3PL Worldwide.
Shippers that use only the transactional solutions offered by their 3PL partners are missing the opportunity to benefit from advanced logistics solutions and expertise they helped pay to initiate, implement, and build-out, writes Publisher Keith Biondo.
Editor Felecia Stratton describes the highlights of the July 2011 issue, which documents the many ways 3PLs of all shapes and sizes are moving the outsourcing needle in different directions.
Shipping and logistics professionals facing stricter emissions regulations and rising diesel prices will have an opportunity to take control of their fleets and realize the fuel and cost savings selective catalytic reduction brings, writes Chad Dombroski of Yara North America.
Capable third-party logistics (3PL) providers can help you manage rising logistics costs because they have highly developed processes and critical infrastructures in place, writes Brad Constantini, Comprehensive Logistics.
Just when a shipper needs help most, in steps a partner with super powers. These three case studies show how third-party logistics providers can swoop in to solve problems for shippers.
Inbound Logistics' annual 3PL market research report reveals how the dynamic duo of shippers and 3PLs are responding to changing forces in the outsourcing industry.
Responding to our annual Readers' Choice Top 10 3PL Excellence survey, Inbound Logistics readers voted on the best third-party logistics providers and related the ways in which they count on their 3PLs.
3PLs, like shippers, come in many shapes and sizes. The "not-too-big and not-too-small" size of Tier II 3PLs makes them just right for many shippers.
Carrier-supplied data can provide valuable insight for writing contracts, but shippers who want to pave the way to strong business relationships must dig deeper.
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
When looking for environmental sustainability solutions, which ground transport mode -- truck or rail -- is greener?
CSA 2010 guidelines can benefit shippers by increasing carrier attention to driver safety, writes David Strand, Wholesale Truck & Finance.
Third-party logistics (3PL) providers are bringing transportation management systems (TMS) to market.
Charlie Hitt, 3PD Inc., offers tips for implementing a successful core carrier program.
Most logistics outsourcers today use an RFQ to select their 3PLs. But that model is outdated and ineffective. A handful of forward-thinking shippers and logistics providers are instead embracing a collaborative outsourcing method, with powerful results.
The Federal Motor Carrier Safety Administration's Roadability Rule has shifted responsibility for obtaining and maintaining chassis to shippers and drayage companies.
The new world of supply chain management requires that carriers and shippers both understand and respect the economics of the industry.
Although a driver shortage is imminent, many supply chain professionals have yet to grasp how it will affect capacity. Here's a guide.
Jerry Levy of Specialized Transportation Inc. explains how to get the best service from white-glove logistics providers.
Chris Baltz of Transportation Insight explains how the right 3PL partner can help you achieve competitive advantage and dominate your market.
Third-party logistics provider mergers can disrupt shippers' supply chain performance. Brad Constantini of Comprehensive Logistics Inc. suggests strategies for preventing these problems.
4PLs guide transportation operations, manage product flow, and sometimes help avert disaster.
Outsource your way to a more efficient supply chain by selecting a knowledgeable and resourceful third-party logistics provider.
Strategic transportation management puts shippers on the road to increased fuel economy and improved asset utilization.
Logistics service providers are eligible for a range of certifications, such as C-TPAT, SmartWay, FAST, and IATA. But what they must do to qualify, and why should these certifications matter to shippers?
Ford revamped its service parts network, processes, and technologies to boost efficiency and set the stage for global service parts logistics management.
Handling oversized cargo requires a special touch. Here's how to find a project logistics provider with the know-how to get the job done right.
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
Wherever you went, attendees at the 2010 CSCMP Annual Conference were talking supply chain risk, volatility, disruption, and visibility.
When expediting shipments, visibility, communication, and customer service get into gear.
Collaborative distribution lets manufacturers, especially consumer product goods (CPG) companies, merge loads destined for the same end point to maximize trucking efficiency.
The key to successful shipping in Alaska is to partner with a transportation provider that knows how to manage Alaska’s many obstacles.
Dannon's network design provides flexibility and speed to serve customers quickly, reduces transport time and costs, and delivers on the company's sustainability initiatives, while ensuring product freshness.
Duane Sizemore of Total Logistic Control discusses how companies can build better relationships with third-party logistics providers through measurement, monitoring, and rewards.
David Bennett of Schneider Logistics addresses how shippers, ocean carriers, and trucking companies are struggling with responsibility for providing chassis for cargo container units at ports; Boeing appoints new VP to handle 787 Dreamliner delays; companies restructure outsourced technology contracts.
Robert Russo of Port Jersey Logistics explains how to choose the best third-party logistics provider for your company.
Here is a look at the attributes that rank high on the list for any company seeking a location for supply chain activities.
By integrating contract packaging into distribution operations, companies can cut costs by 30 percent.
Jose Fernando Nava, president, DHL Supply Chain, Latin America shows shippers how to capitalize on Mexico's attraction as a growing consumer market.
Faced with challenges such as a capacity shortage and lack of qualified drivers, companies that ship product by truck are learning that working collaboratively with carriers can benefit both parties.
Our annual motor carrier survey provides an in-depth look at the trucking sector, addressing growth areas and obstacles.
Increased regulation in the form of CSA 2010 affects not only truckers, but also freight brokers providing insurance, according to Mike Williams, chief operating officer, Sunteck Transport Group.
Is there a war on trucking? CSA 2010, cap and trade, and Hours of Service changes are challenging the ability of truckers to operate profitably in America, says Inbound Logistics Publisher Keith Biondo
To improve supply chain performance at Medco Health Solutions, Gemma Fillmore focuses on getting C-level executives to give logistics issues the attention they deserve.
10 tips for what companies should consider when locating and choosing a global distribution hub.
Small and mid-sized manufacturers lack the scale to ship in full truckloads, creating thousands of separate, inefficient lines of supply—all moving to the same mass retailers. Collaborative distribution reduces the number of trucks on the road and cuts distribution costs.
Weather the driver shortage by keeping detention low and utilization high, practicing good communication, staying flexible in scheduling, and taking advantage of dedicated drivers and equipment.
Shippers shouldn't assume all on-time performance is created equal. Make sure every dollar you spend counts by choosing carriers who provide honest, accurate metrics, and foster innovation to improve your business.
News briefs: U.S. Ports Dig Panama Gold, Reducing the Carton Footprint, SaaS to the Rescue, BNSF Brings Shortlines On Line, Truckers Tackle Credit Crunch
Here's the story of one consumer product, starting with its origin as a variety of inbound ingredients and following its progress from plant to warehouse to retail store.
Ike Ortiz-Luis of DGX-Dependable Global Express explains how to navigate oversized cargo's specialized needs, from transportation requirements to project financing.
Fully implementing cross-border trucking policy benefits both the United States and Mexico, writes Kyle Burns of Free Trade Alliance.
Retailers publish routing guides to establish rules for manufacturers, wholesalers and distributors to follow when fulfilling and shipping orders. Here are the benefits of establishing a routing guide.
Lean Six Sigma enablers and practitioners are using continuous improvement methodologies to squeeze cost and inefficiency out of the supply chain.
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
A new wave of demand for value-added services requires more capabilities of retail vendors and their logistics providers.
Inbound Logistics readers select the top third-party logistics (3PL) providers.
Inbound Logistics' exclusive market research compiles shipper and 3PL input to illustrate the outsourcing sector's rapidly changing dynamics.
Shippers and service providers discuss their experience building a strong working relationship.
To be successful, a close relationship between third-party logistics providers and their shipper customers requires a great deal of communication.
A professional freight forwarder that represents the interests of all supply chain participants can serve as the missing link in supply chain communication.
Warehousing risks can spring out at any moment. Some are meant to be shared, others avoided. Successful warehousing operations strike a balance.
Vested outsourcing yields innovative logistics relationships that deliver results, writes Kate Vitasek of the University of Tennessee's Center for Executive Education.
A combined truck-and-rail transport approach cuts costs and offers environmental benefits, writes John Patton of Trinity Transport Inc.
Third-party logistics providers can provide capacity, expertise, technology, and buying power. Chip Smith, president of CS Advisory Group, discusses how to ensure you're getting the most from your 3PL.
Shared space environments, secondary packaging services, and reimagined cross-docking functions are helping manufacturers get more value from warehousing providers. Cliff Otto, president of Saddle Creek, outlines the benefits.
Companies that combine the reduce, reuse, recycle mantra with the supply chain wisdom of managing costs and stamping out inefficiencies are developing reverse supply chains that help the Earth, the customer, and the bottom line.