Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
E-commerce retailers choose specialized distribution centers near parcel carrier hubs and transportation infrastructure.
Retailer DSW's new replenishment materials handling solution improves inventory control and reduces in-store markdowns.
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
Retail operations need support from e-commerce, IT, and logistics execution.
Retailers are modifying their supply chain strategies in response to recent industry trends.
Kaikini Bikini manages growth with integrated inventory control and shipping.
Online retailers such as Amazon and eBay are expanding their offerings to provide their vendors with logistics support.
Partnerships between four shippers and their 3PLs demonstrate logistics outsourcing strategies.
Fashion businesses must react instantly to fashion shifts and focus on getting goods to consumers quickly.
Cosmetics companies face challenges such as time- and temperature-sensitive shipments and retailer packaging requirements.
Processing defective returns and overstocks quickly helps retailers maximize the recovery rate on this inventory.
This story examines what customers want in an e-commerce operation and shares fulfillment strategies that merchants use to keep those customers happy.
Monitoring contracts, delivery commitments, and contingency plans helps online retailers keep their supply chains running smoothly, writes John Haber of Spend Management Experts.
E-commerce presents retailers with challenges and opportunities; Food regulation top of mind for 3PLs and shippers; Daktronics’ lean machine keeps production at home; Nike partners with Bluesign Technologies to facilitate sustainable sourcing program among supply chain partners.
A warehouse control system that integrates voice-directed picking technology, a high-speed sortation system, and scanning technology streamlined party goods supplier Oriental Trading Company’s picking, packing, and shipping operations.
Continuous e-commerce growth has prompted an increasing number of retailers to use third-party logistics (3PL) providers for handling their direct-to-consumer fulfillment. Jeffrey B. Graves of Sedlak Management Consultants explains that for retail logistics executives, assessing 3PL capabilities that best fit their company’s requirements can be a challenge, yet critical for optimum return on investment (ROI)
Velocity is more important than price for some consumers, perhaps giving some retailers another component to consider as they compete, writes Publisher Keith Biondo.
Strong forecasting, careful vendor management, solid partnerships with carriers and optimized use of labor and equipment all help retailers manage the year-end holiday rush.
Multi-channel apparel retailers such as Nordstrom use strategic inventory management, order fulfillment, transportation management, and reverse logistics to meet customer demand.
New e-commerce sites like Groupon and LivingSocial can bring huge sales volume in a very short period of time by reaching a targeted audience with appealing offers. Tod Yazdi of TAGGlogistics explains how shippers can work with fulfillment partners to make the most of this new opportunity.
Collaborative distribution lets manufacturers, especially consumer product goods (CPG) companies, merge loads destined for the same end point to maximize trucking efficiency.
By integrating contract packaging into distribution operations, companies can cut costs by 30 percent.
Here's the story of one consumer product, starting with its origin as a variety of inbound ingredients and following its progress from plant to warehouse to retail store.
ProFlowers' time- and temperature-sensitive shipments create plenty of challenges for John Kuehn, senior vice president of supply chain operations. Here's how he nips problems in the bud.
Google and Barnes & Noble partner to provide same-day book delivery; Shippers prioritize day-to-day problem-solving over contingency planning; APICS and SCC merge; Transplace identifies four areas key to preferred shipper status
DB Schenker tests silent brake blocks; India changes policy for e-commerce foreign investment; Canada opens Customs Self Assessment preferences to U.S. shippers; Global steamship lines raise rates; European ports struggle with congestion and larger ships
CeMAT 2014 showcases the latest materials handling innovations; Alibaba buys stake in Singapore Post; Paris looks to reduce city speed limits; Canadian rail industry begins phasing out DOT-111 tankers amid crude-by-rail boom; EU and China sign Customs agreement; Chinese food imports continue to grow; Nigeria looks to resurrect defunct national steamship line; Latin America is the world’s fastest growing market for software; Maersk Line voice support for Nicaragua Canal proposal.
Partnering with an expert can help retailers ensure they comply with hazardous waste regulations.
Transportation forecasting lets shippers collaborate with carriers to identify capacity gaps and reallocate assets.
Reverse logistics solutions can improve the bottom line, and reduce potential regulatory liabilities.
Kevin X. Jones, vice president of inbound transportation at Walmart, focuses on building transportation synergies.
When a natural disaster hits, consumers rely on home improvement stores for the products they need to repair or rebuild.
TAJ Flooring used a transportation management system to improve shipment and freight spend visibility.
Bar-code reading errors slowed Champion Tire and Wheel’s operation; a new laser scanner got the company back on track.
Business process innovations have made great leaps thanks to two Northwest Arkansas companies: JB Hunt and Walmart.
Warehouse technology that supports communication and data analysis improves efficiency and reduces waste.
Retailers can identify and eliminate waste from their retail strategy, merchandise management, and store operations.
With warehouse capacity at a premium, shippers consult 3PLs to help locate shared space.
Voice-directed technology can help improve worker safety and reduce employee-training time, yet some companies avoid them because of these five common misconceptions.
An improving economy and e-commerce growth spur demand for warehouse space.
TOTO’s sustainability commitment covers its entire supply chain; Congestion on U.S. roadways costs the trucking industry $9.2 billion, 141 million hours of lost productivity; US tabbed “rising star,” ranks second to China for manufacturing competitiveness; Supply chain strategy and business strategy integration is key to cost reduction and customer service; Amazon explores last-mile delivery network
This article provides a step-by-step guide to logistics network optimization.
Companies planning new distribution centers or warehouses weigh process data to choose materials handling equipment.
Pallets are a vital piece of warehouse equipment for storing and moving products.
Many companies use social media to improve supply chain operations by connecting shippers and service providers.
NRF’s Big Show unveils trends in the retail industry; Local couriers provide a solution to capacity constraints and empower same-day delivery; Ocean carrier industry beset by imbalances; Global RFID market primed for robust growth; Shippers plan for supply chain exceptions
Shippers rely on 3PLs and refrigerated public warehouses to invest in technology, implement standards, and facilitate strategic business process change to drive greater efficiencies.
Outsourcing reverse logistics to a third-party logistics provider offers shippers flexibility and cost savings.
Georgia offers manufacturers and distributors superior access to logistics providers and transportation infrastructure.
Automated materials handling tools boost warehouse productivity and improve efficiency.
China and Taiwan depend on one another; Emirates targets multimodal transportation infrastructure investment; Chile port strike ends, concerns remain; Free online returns stoke Canadian consumption but place onus on U.S. retailers; Europe looks to United States for re-shoring inspiration; Mondelez debuts new GS1 standard
Optimized reverse logistics processes provide a good customer experience and recover value from returned goods.
Garrick Pohl of Zipments discusses how the company facilitates same-day delivery.
Third-party logistics providers are assuming a less transactional, more consultative role with shippers.
Ensuring supply chain security requires that shippers and logistics providers stay one step ahead of thieves.
Big data gathered by materials handling equipment helps warehouse managers improve productivity and safety.
Follow these steps to choose a warehouse management system to improve fulfillment operations and inventory visibility.
New books on supply chain, logistics, and transportation help logistics professionals stay sharp.
George Calvert of Amway explains how the company's supply chain strategy supports its business model.
Foreign Trade Zones can help global shippers cut operational costs and speed customs clearance for imports and exports.
Actionable tips help you revitalize your warehousing, 3PL, trucking, and global logistics operations.
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
The right pick-to-light system can help increase productivity, improve accuracy, and increase picking speeds.
Tools such as electronic data interchange (EDI) and advanced picking solutions support lean supply chain operations.
Kimberly-Clark China uses retail analytics tools to manage inventory and avoid stockouts at stores like Walmart.
Reducing warehouse energy and water consumption helps companies improve their bottom line and bring value to customers.
Successful order fulfillment begins with strategic and tactical planning well in advance of the holiday season.
Warehouses and DC networks adapt to changing supply chain trends; U.S. FTZ activity continues to grow; Trendset malfeasance raises red flag for shippers.
The automotive aftermarket’s logistics trends, challenges, and best practices give shippers a wild ride.
Business to business (B2B) e-commerce sites must be well planned to increase revenue and support a growing client base.
As the retail supply chain adapts to e-commerce and changing consumer behaviors, technology keeps pace.
A Web-based shipping tool helped an Alaskan outfitter develop multichannel fulfillment operations.
As consumers embrace bargain hunting, off-price apparel retailers reinvent their supply chains to meet demand.
To optimize warehouse operations, integrate solutions like warehouse management systems and warehouse control systems.
Sustainability best practices are integral to Walmart's supply chain operations.
Minnesota's warehouse tax may push jobs out of state.
A new inventory management system by Manhattan Associates nurses Nature's Best's fulfillment operations back to health.
Changing consumer expectations and demand for greater efficiency, economy, and productivity present new twists and turns in warehouse automation.
Technology management can affect warehouse operations’ connectivity during and after a power outage. Whether the facility’s warehouse management system (WMS) is installed on-site, delivered via a Software-as-a-Service (SaaS) program, or hosted in the cloud can have a huge impact on maintaining productivity, writes John Sterling of Foxfire Software.
Sporting goods manufacturers and retailers must manage seasonal peaks to avoid stockouts and meet online customers’ demand for prompt delivery. Supply chain technology helps provide visibility and track items during product recalls.
Online retailers seeking new sites for DCs and warehouses need the transportation infrastructure to support a constant, rapid-fire flow of shipments – plus a capable workforce, affordable utilities, and business incentives to help them get the most from their investment.
Parties storing goods in warehouses need to be alert to liens on their goods, writes Ron Leibman of Riker, Danzig, Scherer, Hyland, & Perretti LLP. To avoid unpleasant surprises, both parties to a warehousing agreement must understand their rights and the documents that cover their transactions.
Peruvian supermarket chain drives DC network realignment with a new cloud-based software as a service (SaaS) warehouse management system (WMS).
Close-out retailer Tuesday Morning implemented Interlink’s WHSe-LINK warehouse management system to receive, store, and allocate its daily inbound shipments of unique SKUs.
The Alternative Site Framework designation is changing the Foreign Trade Zone landscape, allowing shippers a more expedient process for streamlining the supply chain.
Retailers and shippers need to find ways to meet consumers’ changing demand for home delivery services, while maintaining adequate margins and finding new avenues for continued growth, writes Foster Finley of AlixPartners.
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.
Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.
Savvy distribution and supply chain managers should be looking at sortation and its related disciplines as a means of addressing problems and achieving savings, writes Jay Moris of Invata Intralogistics.
Shippers and business logistics professionals can easily use bar codes rather than ink stamps to ensure fresh food items are delivered to customers, writes Mark Croxton of Aldata.
By working together to align the processes by which shippers tender freight and carriers receive it, supply chain partners can achieve greater efficiency at the loading dock while improving safety, quality, performance, and margins for all stakeholders.
As retailers look to grow their business, the challenge of keeping up with the market becomes exponentially greater—especially as new channels emerge, writes Editor Felecia Stratton. Supply chain management can help create balance between supply and demand.
Walmart's green initiatives keep the retailer's supply chain lean and efficient, writes Inbound Logistics Publisher Keith Biondo.
Mexico-based automotive glassmaker Vitro Automotive opened a distribution center in the United States to serve Detroit automakers just-in-time requirements. Its long-time logistics service provider Evans Distribution Systems staffed the new DC for Vitro to ensure a quality workforce.
Warehouses are one component within a much larger distribution ecosystem, writes Editor Felecia Stratton.
Companies such as Pep Boys and Georgia Pacific are harnessing technology to gain greater warehouse labor productivity through labor management systems; incentive programs; and warehouse management systems connected to forklift-mounted mobile computers.
A consultant, integrator, and wholesaler share some warehouse wisdom.
Tablets offer several advantages over notebook computers and handheld devices, says Chris Wright, DRS Technologies.
Warehouse managers are using a mix of consumer-grade smartphone technology and rugged mobile devices to optimize their workflow, says Laura Kelleher of Honeywell.
Applying lean principles to materials handling equipment purchases and configurations helps companies cut costs, writes Robert Arndt, Ryder Supply Chain Solutions.
Developing a customized warehouse management system (WMS) was a collaborative process for packaged food products direct-sales company Tastefully Simple and technology provider Softeon.
Small companies face challenges in meeting the rules set out in vendor requirements manuals. Best practices help them comply with retailers’ supplier requirements successfully.
Deploying a warehouse management system (WMS) on a software-as-a-service (SaaS) basis allowed online retailer PetFlow.com to manage its own fulfillment operations without a large capital investment.
The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.
Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.
When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.
Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
UPS My Choice, a new direct-to-home delivery service, turns consumers into inbound logistics practitioners.
More efficient operations are the key to warehouse productivity – and, in turn, more satisfied customers, according to Kenco’s Jason Minghini.
Retailers who succeed at integrating their inventory intelligence can cut costs, accelerate turns, and build revenue by driving high-fidelity information back into the supply chain, aligning it with shopper demand, write Tyco Retail Solutions’ Karen Bomber and Jim Caudill.
Viewing order management as an opportunity to add value ensures that 3PLs act as a partner that adds real revenue-side value, and not just another vendor, writes Clyde Mount, 3PL Worldwide.
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
Healthy warehouses use strategies such as one-on-one training, layout optimization, materials handling equipment, adjustable partitions, performance measurement tools, wrist-mounted bar-code scanners, and energy-efficient lighting.
Warehouse operations visibility means knowing the real-time location of your materials handling vehicles, drivers, and inventory so operations can be optimized for maximum productivity, says Phil Van Wormer of Sky-Trax.
Amazon closes Texas distribution facility over sales tax dispute; Robert Guenther of United Fresh Produce Association comments on FDA Food Safety Modernization Act; U.S. General Services Administration rolls out green guidelines for government suppliers; Crossdocking use is on the rise
For pet supply retailer PETCO, honoring its commitment to superior customer service meant finding a loyal logistics partner.
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.
Industry experts explain how to avoid threats to warehoused goods, conduct a global security assessment, and benefit from renewed government and private sector attention to supply chain security initiatives.
Optimizing materials handling equipment and processes in the warehouse impacts the entire supply chain.
Industrial property developers are cultivating greener distribution facilities and nurturing Leadership in Energy and Environmental Design (LEED) standards compliance. The bounty? A harvest of benefits for their tenants.
Natural pet food manufacturer WellPet partnered with Aspen Logistics and Kane is Able to improve its supply chain and warehousing operations.
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
Charlie Jacobs of APL Logistics explains the cost savings and efficiency benefits of implementing lean practices, as demonstrated by three warehousing case studies.
Jeremy Woods of Summit Realty Group explains how an orchestrated strategy to integrate supply chain, energy use, and real estate costs can help save money.
A Direct-to-Store Delivery (DSD) delivery model helps consumer goods manufacturers gain speed and increase inventory turns.
Dannon's network design provides flexibility and speed to serve customers quickly, reduces transport time and costs, and delivers on the company's sustainability initiatives, while ensuring product freshness.
Geography, transportation infrastructure, and a strong distribution sector make Memphis a natural logistics hub.
Using colors, shapes, numbers, and mnemonics in warehouse signage can help reduce training and picking errors, while improving service.
To improve supply chain performance at Medco Health Solutions, Gemma Fillmore focuses on getting C-level executives to give logistics issues the attention they deserve.
Inbound Logistics Publisher Keith Biondo outlines how Walmart is taking inbound logistics to the next level.
Boost your cross-docking operation's throughput for more efficient one-stop shipment, with these tips from Nelson Bettencourt of CEVA Logistics.
When selecting a site for a new warehouse or distribution center, there's a second infrastructure that demands attention: the power generation and delivery system.
A voice-enabled picking system keeps ice cream company Dreyer's Edy's workers productive and equipment functioning in sub-zero environments.
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
Ferber Warehousing's 650 clients benefit from the firm's innovative total business distribution software solution, Conveyor.
Labor management tools can help you determine if your workforce is performing at the level necessary to deliver cost-effective service to customers.
For a fictional company looking to expand its franchise nationally, DC network optimization is a measure of real success.
Warehousing risks can spring out at any moment. Some are meant to be shared, others avoided. Successful warehousing operations strike a balance.
Fuel-optimized forklifts? Check. Energy-efficient light bulbs? Check. Here's your cheat-sheet for warehouse sustainability efforts, courtesy of Rajiv Saxena of APL Logistics.
Online haberdasher Bonobos relies on its third-party fulfillment partner, Quiet Logistics, which operates warehousing facilities with Kiva's robotics materials handling solution.
Shared space environments, secondary packaging services, and reimagined cross-docking functions are helping manufacturers get more value from warehousing providers. Cliff Otto, president of Saddle Creek, outlines the benefits.
Managers should identify and focus on the most useful warehouse metrics to gather, report, and apply, writes Eric Allais of PathGuide Technologies.
Smart companies carefully select and intelligently apply automation not only to boost productivity, but also to turn the distribution center into a competitive weapon, writes Mick Mountz of Kiva Systems Inc.
Acquiring a warehouse and implementing a warehouse management system from Cambar Solutions helped The School Box earn top grades for its distribution operation.