Case Studies

Brittain Ladd: Doing It Right The First Time, Every Time

Success to me,” says Brittain Ladd, “is educating others on the importance of quality and doing the job right the first time, every time.” As a Six Sigma black belt, Ladd has dedicated himself to eliminating variance—making sure his organization adheres to the highest standards in every detail. Ladd is transportation planning manager for Michaels […]

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Brian Godfrey: An Explosive Career

Work is a blast for Brian Godfrey. As a logistics supervisor for Dyno Nobel North America, Godfrey is in charge of moving truck, railcar, and barge loads of ammonium nitrate (AN), a fertilizer used as an explosive in mining and construction. He negotiates transportation contracts, traces rail shipments, and routes his goods from manufacturing plants […]

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Karen Caswelch: Quality In High Gear

When Karen Caswelch joined Allison Transmission as director of purchasing last year, she had no corporate purchasing experience. But her record in operations and quality management made her supremely qualified to carry out her number-one mission. “The ultimate mandate,” Caswelch says, “is to keep the plants running. And you’ve got to keep them running with […]

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