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Case Studies

Stacy Eakes: A Seasoned Professional

Stacy Eakes took up rock climbing this year for fun, but she finds that the sport has a lot to teach a logistics professional. “It’s all about problem solving,” she explains. “You learn to shift your weight and look at things from a new perspective, opening new possibilities.” Back on the ground, that mix of […]

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Wayne Paul: Sticking to the Basics

Wayne Paul caught the logistics bug as a college student working in the receiving department at Sears. And much of what he knows about managing a demand chain he learned from his first post-college employer, Roadway Express. Paul joined the less-than-truckload carrier after earning his B.S. in Transportation from the University of Alabama in 1980. […]

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General John M. McDuffie: Telling War Stories

When John M. “Mike” McDuffie talks about a crisis, he doesn’t mean a late shipment; he means catastrophes such as the 1998 bombings of the U.S. embassies in Kenya and Tanzania. As director of logistics for the U.S. Joint Chiefs of Staff, Lieutenant General McDuffie coordinated the race to move people, equipment, and supplies to […]

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Dennis Hilborn: Know Thyself

“Who are we?” is one of Dennis Hilborn’s favorite questions. In his two and a half years as director of distribution at sports apparel maker Cutter & Buck, asking employees over and over who they are has helped him transform the Seattle-based company’s distribution center (DC). When Hilborn arrived at Cutter & Buck, “distribution was […]

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