Articles

Checking In

Felecia Stratton

Are You Talkin’ to Me?

Some results from our annual third-party logistics survey caused the publisher of this magazine to quote a line from Cool Hand Luke: “What we’ve got here is failure to communicate.” When 3PLs and their customers were asked the same question, but provided diametrically opposed answers, the publisher suggested that more shipper/3PL communication may be called for. […]

Read More
Keith Biondo

Shading Green

We know the positive arguments for embracing green. This magazine regularly demonstrates how shippers and service providers are developing sustainability practices across their supply chain touchpoints. Reducing fuel, cube, weight, packaging, waste, and power consumption in the supply chain blends the two shades of green—sustainability and profits. You’ll find measurable examples of both in this […]

Read More
Keith Biondo

Deere Customer

Any devoted demand-driven logistics practitioner might take issue with the catchy headline on a recent Bloomberg BusinessWeek article: "Low Inventory Angers John Deere Customers." The article quotes unhappy dealers who can’t get equipment from Deere as quickly as they want. One reports losing "half a dozen deals a month." Farmers aren’t happy, either. The culprit, […]

Read More
Felecia Stratton

Transformative Technology

Yes, technology continues to transform transportation. But your demands also transform those providing technology to you. For example, JDA Software’s acquisition of i2 Technologies in January 2010, and their shared roadmap for future integration, serve as a telling bellwether for the logistics technology industry and its customers. From a macro perspective, consolidation among IT companies […]

Read More
Keith Biondo

Retail Week at a Glance

Ispent one week last month immersed in retail logistics. After attending Fashion Week in New York, I headed straight to the Retail Industry Logistics Association meeting. Retailers are adapting and evolving at an ever-quickening pace. Here’s the latest: Monday: Emerging Markets. Some global fashion and apparel brands expect emerging markets to drive 70 percent of […]

Read More
Felecia Stratton

America’s Got Supply Chain Talent

Every state says it wants to attract logistics business that can keep its workforce employed. Florida is actually doing something about it. The state has gotten behind the Talent Supply Chain, an association of state, local, education, and business organizations whose goal is to boost Florida’s economy by encouraging and expanding workforce development, training, and […]

Read More
Felecia Stratton

Brought!

In tough times, logistics managers react to demand and respond to adversity. Every day, your customers and CEOs raise new questions and challenges, which you meet through creativity, innovation, and a "bring-it" attitude. A logistician’s resilience is valuable when opportunities are ripe, but it’s invaluable when problems persist. This indomitable bring-it attitude was pushed to […]

Read More
Keith Biondo

Bring It!

Last weekend, I went through a stack of newspaper clippings of economic and industry news from the past year, and made two piles: good news and bad news. Guess which pile was larger? In an ostrich moment, I went to the shredder and irrationally fed the bad news in, sheet by sheet. As I fed […]

Read More
Felecia Stratton

Less Lip Service, More Customer Service

When times are good, everyone says they are focused on customer service, but admittedly some of that is lip service. When times are bad, are carriers and service providers truly focused on providing you good customer service, or are they cutting customer service corners? Are you as concerned about customer service these days, or is […]

Read More

Just Say No to Slow-Mo

When the economy slows, so does the pace of shipments. To cut costs, some companies shift to less-expensive deferred delivery services. But there are cases where speed helps reduce overall costs, even when economic activity is flat. Here’s one example that bucks the slow-mo shipment trend line. Acoording to press reports, an Australian retailer, Coles […]

Read More