Articles

Knowledge Base

John Rodeheffer

3PL Customer Service Specialization

Defining customer service can be difficult. Measuring it is even harder. Sometimes ambiguous, customer service is more than being courteous and helpful, it’s also about being knowledgeable. To solve complex problems, and to do so with speed, a 3PL must know a shipper’s needs inside and out. While intricacies of certain shippers and receivers will […]

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Rob Kriewaldt

It’s Chemistry: Globally Harmonized System Facilitates Trade

Prior to December 1, 2015, a chemical material handler could approach a tank of a hazardous substance and see as many as three different hazard symbols, depending on the product’s country of origin, transportation mode, and labeling agency. “Is the skull-and-crossbones image the symbol for acute toxicity?” he would think. “Or is it a carcinogenic […]

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Suzanne Richer

CBP’s ACE Reporting Will Reduce Global Trade Risks

Even though the rollout of the Automated Commercial Environment (ACE) has had a bevy of delays, quicker and easier data access will benefit government agencies and the trading industry. As the U.S. Customs and Border Protection (CBP) continues to roll out the ACE Single Window program throughout 2016, the goal remains the same: to eliminate […]

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Rob Kriewaldt

Three Key Points to Communicate to Become Your Customers’ Dream Provider

Communication and transparency are key to being a good partner to your clients. If your logistics organization is in the process of responding to RFP questions from a plum potential customer, positioning your logistics organization as the ideal fit for that customer depends on clear communication of three defining factors of your business: specialization, size, […]

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Gary Barraco

The “Direct-to-Consumer” Trend: Retail Shift Affects Logistics Operations

Lured by the promise of bigger sales, better access to consumers, and even their ultimate survival, wholesale brands are increasingly looking to circumvent traditional retailers and reach their customers directly—with “direct-to-consumer selling” or DTC. Recently, several prominent apparel and footwear brands have announced plans to expand their own retail stores in the U.S. and globally, […]

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Bruce Moore

Analyzing Freight & Logistics Operations

Disruption is the new normal in freight and logistics. Customers now demand greater speed and value, and want detailed information on the status of their shipments. Shoppers are increasingly mobile and connected, and shop across multiple channels. Manufacturers and retailers are rushing to re-introduce direct-to-door deliveries. The emerging Internet of Things allows companies to capture […]

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Robert Walpole

Key Factors Shaping World Trade and Global Logistics

By all accounts, 2016 will be a year in which major agreements and more open markets will shape world trade and increase the global logistics that move commodities to manufacturers, and finished goods into the hands of consumers virtually everywhere on the globe. From the Trans-Atlantic Trade and Investment Partnership (TTIP) and the Trans Pacific […]

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Three Imperatives for Managing Carrier Rates

As the annual freight rate contract negotiation process is underway, it is imperative that shippers fully evaluate options across carriers utilizing knowledge of historical changes and past performance in their trade lanes. The complexity of freight rate contracts places a strong burden on shippers and NVOCCs to comprehensively understand the proposed rates and surcharges, including […]

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