Articles
Knowledge Base
Survey Says: Invest in Warehouse Technology
It’s no secret that e-commerce is changing the landscape of warehousing. Forrester Research estimates online sales in the U.S. will increase 56 percent—from $335 billion to $523 billion—over the next five years. Coupled with ever-growing consumer expectations for instant gratification, the pressure on warehouses is set to grow exponentially. So how do industry leaders plan […]
Read More3PL Customer Service Specialization
Defining customer service can be difficult. Measuring it is even harder. Sometimes ambiguous, customer service is more than being courteous and helpful, it’s also about being knowledgeable. To solve complex problems, and to do so with speed, a 3PL must know a shipper’s needs inside and out. While intricacies of certain shippers and receivers will […]
Read MoreIt’s Chemistry: Globally Harmonized System Facilitates Trade
Prior to December 1, 2015, a chemical material handler could approach a tank of a hazardous substance and see as many as three different hazard symbols, depending on the product’s country of origin, transportation mode, and labeling agency. “Is the skull-and-crossbones image the symbol for acute toxicity?” he would think. “Or is it a carcinogenic […]
Read MoreCBP’s ACE Reporting Will Reduce Global Trade Risks
Even though the rollout of the Automated Commercial Environment (ACE) has had a bevy of delays, quicker and easier data access will benefit government agencies and the trading industry. As the U.S. Customs and Border Protection (CBP) continues to roll out the ACE Single Window program throughout 2016, the goal remains the same: to eliminate […]
Read MoreThree Key Points to Communicate to Become Your Customers’ Dream Provider
Communication and transparency are key to being a good partner to your clients. If your logistics organization is in the process of responding to RFP questions from a plum potential customer, positioning your logistics organization as the ideal fit for that customer depends on clear communication of three defining factors of your business: specialization, size, […]
Read MoreManaging Warehousing Requirements During Peak Periods (Without Committing to Long-term Contracts)
Managing peak period shipment volume is a structural challenge in the U.S. economy. Those preoccupied with executing order fulfillment services spend much of the year thinking about and planning for it. The surge is a three- to four-month peak in first inbound, and then outbound shipments, with overlap. Shipments to retailers come first, followed by […]
Read MoreUsing RFPs to Optimize Partnerships
Transparency and communication are key in the RFP process to develop a true and lasting partnership with a 3PL provider.
Read MoreThe “Direct-to-Consumer” Trend: Retail Shift Affects Logistics Operations
Lured by the promise of bigger sales, better access to consumers, and even their ultimate survival, wholesale brands are increasingly looking to circumvent traditional retailers and reach their customers directly—with “direct-to-consumer selling” or DTC. Recently, several prominent apparel and footwear brands have announced plans to expand their own retail stores in the U.S. and globally, […]
Read MoreAnalyzing Freight & Logistics Operations
Disruption is the new normal in freight and logistics. Customers now demand greater speed and value, and want detailed information on the status of their shipments. Shoppers are increasingly mobile and connected, and shop across multiple channels. Manufacturers and retailers are rushing to re-introduce direct-to-door deliveries. The emerging Internet of Things allows companies to capture […]
Read MoreKey Factors Shaping World Trade and Global Logistics
By all accounts, 2016 will be a year in which major agreements and more open markets will shape world trade and increase the global logistics that move commodities to manufacturers, and finished goods into the hands of consumers virtually everywhere on the globe. From the Trans-Atlantic Trade and Investment Partnership (TTIP) and the Trans Pacific […]
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