Articles

Retail Rethink

Order Management System+Online Store=The Best Customer Experience

Order Management System+Online Store=The Best Customer Experience

A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]

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Competing in the Age of Instant Delivery

Competing in the Age of Instant Delivery

Much of the instant delivery attention is on startups spending heavily to acquire new customers, while grocery chains and big box retailers also compete for visibility in the space. The one thing they all have in common? Knowing that consumers desire convenience and want their online orders delivered within hours, if not minutes. Serious challenges, […]

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Troy Prothero

How to Ensure Delight in the Grocery Aisle

Fulfilling customer needs and maintaining their ongoing satisfaction remains a critical priority. Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with the following strategic supply chain enhancements. Improve demand forecasting to reduce unwelcome surprises. Typical seasonal products, […]

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Pini Mandel

3 Ways Dynamic Pricing Helps Retailers

Dynamic pricing is everywhere. Just about anything purchased through Amazon has been impacted by some element of dynamic pricing. Surge pricing on Uber, toll road prices that rise as traffic builds up, and even concert tickets are using the technology.

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