Articles
Retail Rethink
Big and Bulky Needs an Overhaul Beyond Logistics
The Mount Everest of delivery is the high-risk, high-reward segment known as big and bulky, where retailers can make more money if they get it right and leave their reputation in tatters and coffers empty with a few missteps.
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Automation: From Benefit to Necessity
Even prior to the pandemic, consumers were demanding. Since the rise of e-commerce, end users expect the ability to order what they want, when they want it, via the channels they want. Brands are adapting to this demand by offering curbside pickup, third-party delivery services, direct-from-social media purchasing, and a variety of other channels to cater to different consumer preferences.
Read MoreHow to Develop a Customer-centric Supply Chain
Supply chain variability creates hurdles to customer satisfaction. Prioritize the consumer experience by integrating flexible technologies and processes in your supply chain design.
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Order Management System+Online Store=The Best Customer Experience
A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]
Read MoreCompeting in the Age of Instant Delivery
Much of the instant delivery attention is on startups spending heavily to acquire new customers, while grocery chains and big box retailers also compete for visibility in the space. The one thing they all have in common? Knowing that consumers desire convenience and want their online orders delivered within hours, if not minutes. Serious challenges, […]
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How to Ensure Delight in the Grocery Aisle
Fulfilling customer needs and maintaining their ongoing satisfaction remains a critical priority. Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with the following strategic supply chain enhancements. Improve demand forecasting to reduce unwelcome surprises. Typical seasonal products, […]
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3 Ways Dynamic Pricing Helps Retailers
Dynamic pricing is everywhere. Just about anything purchased through Amazon has been impacted by some element of dynamic pricing. Surge pricing on Uber, toll road prices that rise as traffic builds up, and even concert tickets are using the technology.
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