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Scott Fisher
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EFW’s Net Promoter Score Program Measures Customer Satisfaction

Q: Why implement a Net Promoter Score Program? A: The Net Promoter Score (NPS) has become one of the most popular approaches to measure and improve customer service. It’s a metric that a growing number of our clients are adopting to gauge not only customer satisfaction, but our performance. Along with recognizing the transformative business […]

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Eric Mautner
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M&A: What You Need To Know

Q: What is the most common hurdle a buyer and seller face when attempting to consummate a transaction? A: The most common hurdle is the gap between what the seller feels the business is worth, and what the buyer is willing to pay. For the seller, it can be an emotional decision and they may […]

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Tara Meier
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Choosing the Right 3PL and Supporting Supply Chain Excellence

Choosing the right third-party logistics (3PL) provider can make or break your goal of achieving supply chain excellence and have a significant impact on your company’s brand. Q: What are some top factors to consider when evaluating a 3PL’s potential to deliver supply chain excellence while upholding your brand? A: You want to ensure that […]

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The Nexus Way
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The Nexus Way

Will Hansen Principal, Nexus VALUE-ADDED EXCHANGE We will honorably serve customers, adding value in every exchange, at every interface. PROVIDING SOLUTIONS We will formulate and execute creative solutions that allow customers to gain marketplace advantages, deliver superior service, and make wise investments across the supply chain. CONTINUOUS IMPROVEMENT We will uphold standards of excellence, never […]

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Thomas Griffin
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How to Choose a 3PL and Reap the Benefits – DLS Worldwide

Q: What are the benefits of using a 3PL company for your shipping needs? A: You can streamline your processes by freeing up your employees’ time to work on other priorities and objectives. You will save money and achieve greater flexibility by leveraging better economies of scale, established carrier relationships, and knowledge of the industry […]

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John Carroll
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Simplifying the Sophisticated Warehouse To Drive Efficiency – Serco Entrematic

As the equipment and resources in warehouses, manufacturing facilities, and distribution centers become more technologically complex and sophisticated, well-designed processes and systems can help build a simplified, straightforward operation that is safer and more efficient. Q: How can shippers, especially those in retail and high-volume distribution, accommodate the increasing demands of e-commerce with their warehouse […]

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