Matt Turner

Agility, Data, and No-Code: Three Trends for the Future

Q: How are new technologies shaping the future of the supply chain? A: Advances in data integration, IoT, machine learning, and artificial intelligence are changing every part of the supply chain. These technologies can link systems and enable you to: Deliver better customer experiences with end-to-end order data and item status from multiple systems. Automate […]

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Senthil Murugaiyan

Scaling SCM Ecosystems—Boardroom Insights

Q: Can you reflect on your last customer transformation experience and the takeaways from that engagement? A: Modernizing ecosystems while keeping up the ongoing business operations is the reality of every business. The current ecosystem, future solution expectations, and resource models are the drivers that determine the program’s pace. Practical challenges in the transformation include: […]

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Tara Meier

What Is the Best Method to Measure Customer Satisfaction?

Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]

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Lori Harner

Control Tower Capabilities—Redefined

Q: What is a control tower? A: There are many definitions of a control tower in the market today. Some are analytics overlays without a network to get data or application intelligence. Some provide one functional area (e.g. planning) and encompass internal operations and maybe tier 1 providers. These can sound helpful but won’t get […]

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