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Speed, Reach & Flexibility Are Critical to Supply Chain Success in COVID Era
The pandemic has vastly accelerated the growing digital commerce space. Reports show ecommerce leapt years ahead in progress in just months with spending up 30% from the beginning of March through mid-April 2020. A rapid change in customer behaviors, driven by the pandemic, led to an explosion in social commerce, a faster evolution of omni-channel […]
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Agility, Data, and No-Code: Three Trends for the Future
Q: How are new technologies shaping the future of the supply chain? A: Advances in data integration, IoT, machine learning, and artificial intelligence are changing every part of the supply chain. These technologies can link systems and enable you to: Deliver better customer experiences with end-to-end order data and item status from multiple systems. Automate […]
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Scaling SCM Ecosystems—Boardroom Insights
Q: Can you reflect on your last customer transformation experience and the takeaways from that engagement? A: Modernizing ecosystems while keeping up the ongoing business operations is the reality of every business. The current ecosystem, future solution expectations, and resource models are the drivers that determine the program’s pace. Practical challenges in the transformation include: […]
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Collaboration Provides Unification, Visibility, and Reporting on Key Factors
TForce Worldwide partnered with a large manufacturing client, building a system that met its needs and a unified platform that provides complex data to support better business decisions.
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What Makes a Go-To Ecommerce Partner? Ask Baboon To The Moon
With command over inventory as well as every order, return and exchange in the bag, backpack maker Baboon To The Moon is over the moon about their e-commerce fulfillment partner Port Logistics Group.
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Rolling Out a Major Product Transition Across the Globe
For C3 Solutions, customer success equals company success. The industry leader in yard and dock management solutions eased the transition for users to a new HTML5 platform, providing exceptional support.
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How to Prepare Your Warehouse for a Second Wave of COVID-19
Warehouses and fulfillment centers should take these precautions to mitigate COVID-19 risks, keep the workforce safe, and avoid costly downtime.
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What Is the Best Method to Measure Customer Satisfaction?
Q: How is Ruan’s Customer Satisfaction Program structured? A: At Ruan, customer satisfaction is one of our five guiding principles. Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to […]
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Procurement Practices That Pay Off
How do you know you’re paying the right price for the right level of service? Accurate business intelligence will drive sound strategies that deliver on core business goals.
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Control Tower Capabilities—Redefined
Q: What is a control tower? A: There are many definitions of a control tower in the market today. Some are analytics overlays without a network to get data or application intelligence. Some provide one functional area (e.g. planning) and encompass internal operations and maybe tier 1 providers. These can sound helpful but won’t get […]
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