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Three Returns Strategies for Improving Omni-channel Retail
Omni-channel retail involves much more than efficient order fulfillment. An easy returns policy is just as important—so much so that it can be the deciding factor for a purchase. That said, it’s one thing to enact a favorable returns policy, and quite another to execute it efficiently. Thanks to omni-channel expectations, shoppers want the ability […]
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Tips for First-time TMS Buyers
Q: TMS solutions are traditionally complex to implement. Why is that? A: A transportation management system (TMS) has one of the strongest ROIs of any supply chain management software: an average of about 7.5 percent in freight savings, according to recent research by ARC Advisory Group. But they’re also notoriously thorny to implement because most […]
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Stop the Free-Flowing Expenses of Demurrage and Detention
Q: What are the concealed costs of demurrage and detention? A: High demurrage and detention costs are rampant as ports are becoming increasingly congested and disruptive events such as labor disputes are occurring more frequently. Worse still, these fees accrue on a daily basis, so there’s little room for negotiating the final bill. "Hidden" free […]
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What Is Your Shipper-Logistics Provider Relationship Costing You?
Two to three years is the average logistics provider relationship. The leading reason a shipper becomes dissatisfied with its provider is the lack of strategic initiative. Strength in planning and execution simply does not provide enough value to maintain a relationship over the long term. Innovation—the application of better solutions that meet new requirements, unarticulated […]
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Share Everything: Why Multi-tenant Technology Wins
The benefits of a multi-tenant software platform are immense. Chris Johnson of LeanLogistics outlines the four areas of value with multi-tenant technology.
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The Role of Relationships in Automated Brokerage
Q: Recently we have seen an emphasis on technological tools working towards an “Uber for trucking” model. Is this achievable in the brokerage industry? A: To answer this question, let’s first clarify the analogy itself—Uber for trucking. Nowadays, companies are setting out to entirely automate the brokerage process by better connecting the brokerage firms with […]
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How Leadership Training Can Improve Company Culture
Use this advice to implement a leadership training program.
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Optimizing Your Supply Chain
Q: How can today’s manufacturers deal with increasing regulations, demand volatility, and shifting global trade currents? A: While supply chain managers work diligently to design and oversee extended supply chains, one aspect that often falls through the "operational cracks" is supporting the corresponding financial supply chain. Orchestrating the end-to-end cash flow velocity and supporting transactions […]
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Accurate Transit Times: The Backbone of Efficient Supply Chains
Q: CarrierConnect® has been a crucial SMC³ product for nearly 20 years, and the company has continued to make upgrades during that time. How have customers been reacting to recently added features in CarrierConnect XL 2.0? A: GlobalTranz was the first technology partner to integrate the new XL features, and they discovered true strategic value […]
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You Can Only Hit So Many Golf Balls
Transportation business retirees enjoy an above par, lucrative second career through Bulk Connection’s agent program.
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Keys to Customer Retention in a Competitive Environment
Q: What do you attribute to be the most significant key factor with customer retention in today’s competitive marketplace? A: Value over price seems to be an old adage that still is true even in today’s market. A key contributor to this is having local sales effort, and knowing customer requirements. Being able to provide […]
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What You Need to Know About Nearshoring
Q: When a company begins a nearshoring initiative in Mexico, what is the best way to expand its supply chain to meet the future need without disrupting the service their customers have come to expect? A: When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics […]
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Complying With Big-box Retailer Requirements
Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]
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Multiple Channels Are Making Supply Chains More Complex
The global consumer packaged goods (CPG) logistics market is forecast to grow at a compound annual growth rate of 5.98% from 2016 to 2020, according to a Research and Markets study entitled Global CPG Logistics Market 2016-2020. For CPG logistics providers who are looking for and finding new ways of helping customers get their products […]
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Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies
As the global market becomes ever more connected, more and more retailers are struggling to keep up with their international expansion. Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations. Wisely, this is where many are seeking assistance, and […]
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Balancing Inventory for a Better Customer Experience
Q: How is e-commerce impacting inventory management for retailers? A: Inventory is a costly investment for retailers. With the growth of e-commerce, retailers have identified a potential opportunity to reduce working capital by thinning inventory at brick-and-mortar stores—opting instead to maintain major portions of inventory at distribution centers upstream. By adopting this strategy, retailers are […]
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The March of Technology
How are you going to make money at the lower margins of 2016? Freight is down, trucks are plentiful, and fuel is down so much that you need to get a lot of new business just to keep your revenue even. Not an easy environment. And it’s going to get tougher. Margins have been coming […]
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Is It Time to Think About Logistics Outsourcing?
Changing consumer behaviors, increasing consumer expectations and rapid advancements in technology are converging to create the need for supply chains to be more global, transparent, agile and responsive. We are at a unique point in time with all of these dynamics in place simultaneously that the supply chain function is evolving in its breadth of […]
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The Potential of Change
With schools across the country rapidly increasing the use of technology in the classroom, recent graduates entering the logistics workforce expect similar atmospheres. Without even realizing it, these individuals have trained themselves in a variety of ways to further their career. They are comfortable spending hours a day behind the computer, checking their emails religiously, […]
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Optimizing Inbound for Improved E-Commerce Fulfillment
E-commerce is changing warehousing. Consumers want to purchase merchandise at any time, from anywhere—whether it is online, mobile, or in a store. As a result, efficient and reliable omni-channel fulfillment has become an imperative for retailers. To better align business models with the new paradigm, retailers and logistics providers are augmenting their distribution networks to […]
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