Viewpoint: Logistics & Supply Chain Analysis

Fulfillment and Logistics Drive Retail Customer Loyalty

While the majority of retailers experienced fulfillment disruptions this past holiday season, retailers that provided alternative ways for customers to get their gifts on time, and later, return items with ease, stood out as innovative and reliable. Moving forward, fulfillment and logistics will increasingly become the battleground for customer loyalty even as business conditions normalize. […]

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Does Lean Have a Limit?

Since the 1980s, the supply chain industry has enthusiastically embraced just-in-time (JIT) inventory management and lean manufacturing in the search for cost optimization. This resulted in highly streamlined processes and impressive efficiencies. But in the past year, we’ve seen there are limits to lean operations—one being we need the ability to adapt quickly when unexpected […]

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