Articles

Viewpoint: Logistics & Supply Chain Analysis

Drilling Down to Core Competencies

With increased competition in a sluggish economy, many companies are getting back to basics by re-focusing on critical operational elements and recommitting themselves to the principles on which their businesses were built. Have you taken a step back to examine your company and determine what truly makes it better than the competition? Not in terms […]

Read More

Bringing Logistics Out of Medieval Mode

At the end of the quarter, as salespeople demand that items move off the dock and into revenue status, logistics specialists find their faxes humming, phones ringing, and desktops overflowing with paper. The struggle to meet the transportation needs of customers and move products across international borders would be easier were it not for the […]

Read More

Moving Furniture the Right Way

The online furniture community recently has seen its share of well-publicized supply chain failures. From my perspective as a transportation provider to this specialized niche, these online firms did not seriously consider product distribution issues. Granted, other customer-related consequences contributed to the difficulties, but it is impossible to overcome critical distribution problems. Most of these […]

Read More

Handling Returns: Just Tell Me Where it Hurts

Our economy has experienced tremendous growth cycles over the past several years. As a result, manufacturers are making more stuff, retailers are buying more stuff, and consumers are spending more money on stuff than ever before! Inevitably, mistakes are made, resulting in product defects, bad merchandising decisions, or over-optimistic sales projections. No matter how good […]

Read More

Get Customer-Centric or Get E-liminated

Ask three people to define e-commerce, and you’ll end up with three disparate answers. The problem is that companies use e-commerce to define varying degrees of involvement in e-business. Some companies think they conduct e-commerce because they have e-mail. Some believe that the mere presence of a web site constitutes an e-commerce approach. The fact […]

Read More

Securing America’s Future by Riding the ITS Wave

Ocean liner service is the backbone of international transportation for manufactured goods. General cargo ships, sailing on regular schedules along established trade lanes, annually move more than 1.2 billion metric tons of consumer, industrial, and military commodities ranging from fatigues and milling machines to perfume and designer jeans. In the past 10 years, the number […]

Read More

Is Your Supply Chain Achieving Customer Loyalty?

Business logistics executives face four major challenges: Achieving dramatic reductions in time-to-market. Creating value for shareholders. Marketing their supply chain as a competitive edge. Earning customer loyalty. Organizations must focus time, attention, and dollars on these areas. While many companies have plans to achieve challenges one through three, market leaders know that without true customer […]

Read More