Articles
Customer Service
Superstar Service: Supply Chain Strategies Win Satisfied Customers
Stellar retail supply chain planning and management seal the deal on the consumer shopping experience.
Read MoreDedicated Refrigerated Fleet Helps Food Distributor Keep Its Cool
THE CUSTOMER: United Natural Foods Inc. (UNFI), Providence, Rhode Island UNFI is a U.S. independent national distributor of natural, organic, and specialty foods and related products, including nutritional supplements, personal care items, and organic produce. THE PARTNER: Cardinal Logistics, Concord, North Carolina The third-party logistics (3PL) provider serves multiple industries nationwide with dedicated contract carriage, […]
Read MoreSuperior Service, Seven Days a Week
Receiving great logistics service, communications, and pricing is no game for the leading provider of LCD monitors to the global gaming industry.
Read MoreReliable In-Store Deliveries Fit to a Tea
Outsourcing its direct-to-store distribution to Ryder Supply Chain Solutions helped Milo’s Tea Company quench its customers’ thirst for better service.
Read MoreFreight Consolidation Drives Auto Supply Chain Efficiency
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
Read MoreDoes Your 3PL Provide ‘Golden Rule’ Customer Service?
Outsourcing logistics can be hectic and stressful, especially if you deal with a provider more interested in the next shipment than the one en route right now. Imagine a third-party logistics provider (3PL) that does whatever it takes to fix shipping problems, believes there is no such thing as “just a transaction,” and whose drivers […]
Read MoreThe Last Mile’s Lasting Impact
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain. Get it wrong, and you risk alienating consumers; get it right, and you may just gain a customer for life.
Read MoreManaging a Customer-Driven Supply Chain
When it comes to customer service, shippers want their carriers and 3PLs to provide the complete package.
Read MoreCustomer Service: Who Needs it?
Last weekend, I finally compiled my holiday shopping list and headed out to brave the crowds. I live within 10 miles of Kmart, Walmart, and Target, but I will never again set foot in one of those. I usually have patience when shopping, but several bad customer service experiences— long checkout lines, unhelpful help, and […]
Read MoreNexus Distribution: A Fresh Sheet of Customer Service
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
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