Articles

Customer Service

Dedicated Refrigerated Fleet Helps Food Distributor Keep Its Cool

Dedicated Refrigerated Fleet Helps Food Distributor Keep Its Cool

THE CUSTOMER: United Natural Foods Inc. (UNFI), Providence, Rhode Island UNFI is a U.S. independent national distributor of natural, organic, and specialty foods and related products, including nutritional supplements, personal care items, and organic produce. THE PARTNER: Cardinal Logistics, Concord, North Carolina The third-party logistics (3PL) provider serves multiple industries nationwide with dedicated contract carriage, […]

Read More
John Rodeheffer

Does Your 3PL Provide ‘Golden Rule’ Customer Service?

Outsourcing logistics can be hectic and stressful, especially if you deal with a provider more interested in the next shipment than the one en route right now. Imagine a third-party logistics provider (3PL) that does whatever it takes to fix shipping problems, believes there is no such thing as “just a transaction,” and whose drivers […]

Read More
Felecia Stratton

Customer Service: Who Needs it?

Last weekend, I finally compiled my holiday shopping list and headed out to brave the crowds. I live within 10 miles of Kmart, Walmart, and Target, but I will never again set foot in one of those. I usually have patience when shopping, but several bad customer service experiences— long checkout lines, unhelpful help, and […]

Read More