Articles
Customer Service
Choosing a Route Planning System
Time is money, and a route planning system can drastically reduce the time it takes to plan your transportation schedule. Not only do route planning systems lower mileage, they also help cut fuel usage, decrease carbon emissions, improve asset utilization, and increase customer service. William Salter, CEO and president of Paragon Software Systems, recommends choosing […]
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Service With A Demand-driven Smile
What does it mean for retailers to deliver exceptional customer service? Is it matching expectations? Cost-competitive pricing? Dependability? Options? Most consumers expect "all of the above" and then some from their retailers and e-tailers. Demand expectations are also hyper-sensitized because consumers are faced with infinite choices. SKU proliferation extends beyond the store shelf. However demand […]
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Customer Service: It’s the Thought That Counts
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other’s operations, and collaborate in ways that were much more difficult in the past.
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Navigating Uncharted Territory
Geodis Wilson helps Alfa Laval deliver complex cargo to global destinations.
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Leslie Dean: Serving Up FroYo Mojo
Leslie Dean is senior director, supply chain at Menchie’s Frozen Yogurt in Encino, Calif. She has held that position since 2013. Responsibilities: Identifying suppliers and negotiating contracts; defining product specifications for proprietary goods; supporting the marketing team in product development; managing third-party distribution relationships. Experience: Director of purchasing/distribution, general manager international operations, quality assurance, Mrs. […]
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Trends—October 2014
UPS, Christmas 2014: ‘Fixed It!’ After the 2013 peak holiday season, e-commerce shoppers took to the phones and social media to tell e-tailers, and, ultimately express transportation companies, how they ruined Christmas. As it turns out, Santa actually drives a big brown truck, and he failed to get a substantial number of gifts under the […]
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Global Logistics—October 2014
Game of Drones In the latest installment of the drone saga, German logistics company DHL is using a "parcelcopter" to make deliveries to the North Sea island of Juist, home to around 1,700 people. The company claims this is the first instance of unmanned aircraft transporting parcels in Europe. Joining the ranks of Amazon and […]
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Uncovering Value Through Performance Metrics
Q: How do performance metrics aid a shipper in getting the most supply chain benefit from their containerized transportation providers? A: Performance metrics help uncover value throughout global supply chains. When these metrics are used properly, value can be found in all areas and go much deeper than the typical price and vessel reliability data […]
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From the Outside In: Supply Chain as Strategic Advantage
Even non-supply chain executives appreciate the value of flexible and agile operations.
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Bruce Kulp Scores Big
Bruce Kulp is senior vice president, supply chain and refurbishment, at video gaming and consumer electronics retailer Game Stop, in Grapevine, Texas. He has held this position since 2010. Responsibilities: Procurement, distribution, store allocation, transportation and logistics, refurbishment, materials management, research and development. Experience: Vice president of distribution, vice president of logistics, Electronic Data Systems […]
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