Articles
Last Mile Delivery
New York City Introduces Off-Hour Deliveries Program to Combat Congestion
Maximizing the use of warehouse and transportation assets for increased productivity is a key goal of shippers and leading logistics businesses. Making better use of limited roadways and curbspace during the off-hours is an essential component of a logistics and supply chain management strategy. Dense urban centers are grappling with increased congestion. Due to limited […]
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Store Delivery Keeps Retailers in the Game
Multi-channel retail and fulfillment is typically based on the assumption that customers choose a main way to connect, whether physical stores or a website. Many retailers manage each channel separately with different teams, budgets, processes, tools, reporting structures, and revenue goals. In multi-channel retail and fulfillment, stores have their own stock and sell directly to […]
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In Iceland, There’s No Place Like Drone
Consumers in Reykjavik, Iceland, will soon just have to walk out their back door to receive their packages. Drone technology company Flytrex, in partnership with Aha.is—Iceland’s largest online marketplace—launched 13 new routes for an autonomous on-demand urban drone delivery service to serve nearly half of Reykjavik. The upgraded service also includes an advanced “InAir” wire-drop […]
Read MoreE-Commerce Supply Chains in 2018: Millennial Consumers Most Concerned With Speed and Affordability of Deliveries
For today’s millennial consumers, timeliness of deliveries ranks high on the list of requirements for customer satisfaction. In fact, in a study of 3,000 consumers in the United States, Canada, and the United Kingdom, conducted by e-commerce company Radial, over one-third — 39.7% — of respondents ages 18 to 24 said that speed of delivery […]
Read MoreHow Small Businesses Can Win at E-Commerce
If you’re a small business trying to establish yourself or grow in e-commerce, you know it can be an uphill battle. Sure, you have a great product, but you can sometimes be overwhelmed by large companies that seem to always find their way to the top of every search engine. Meanwhile, the big boxes offer […]
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Last-Mile Technology Needs a Radical Rethink
We need to stop viewing last-mile logistics as solely a delivery challenge. The broader challenge is ensuring processes and their supporting technologies work together to allow supply chains to meet the market’s insatiable appetite for faster, more precise deliveries. Supply chain management technology is boldly exploring sophisticated new developments such as driverless vehicles and the […]
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Checking In: The Last Grimy Mile
At the end of March, in between nor’easters in New York City, I went out for a lunchtime stroll. I wanted to check out the 14 new gleaming skyscrapers of the Hudson Yards development—a “self contained, e-commerce friendly city within a city”—where thousands of young urban professionals won’t ever have to leave their apartments to […]
Read MoreHow E-Tailers Can Reduce Return Rates for Large Items
Merchandise returns are a drain on profits in any industry, but especially for large-format items such as furniture or appliances. E-tailers face additional challenges when dealing with returns compared to local retail outlets, both due to higher transportation costs and the lack of the face-to-face and hands-on experience for the customer. The decision to return […]
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