Articles
Last Mile Delivery

Trends—May 2016
Robots Coming Soon to A Warehouse Near You Even with the rise of the Internet of Things and the advancement of automation technologies, 80 percent of global logistics facilities still operate manually, according to Robotics in Logistics, a report by Deutsche Post DHL. But the time for robots in logistics is upon us. "Robots work […]
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Channeling the Brick and Click Dilemma
As e-commerce continues to transform consumer behavior, retailers explore hybrid omni-channel supply chain models that deliver the best that online and in-store have to offer.
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Trends—July 2015
ShippingPass vs. Prime: The Fight for Last-Mile Rights Walmart and Amazon are a study in contrasts, from corporate culture to omni-channel strategy. One promises everyday low prices; the other prioritizes selection and speed. But all things being different, they are chasing the same thing—customer satisfaction. Both retail leaders have found a common battleground when it […]
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Trucking From the Driver’s Seat
From first mile to last mile, and every mile in between, truck drivers are the lifeblood of your supply chain. Meet some of these dedicated professionals.
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A DIM Future for Packaging
Trying to wrap your head around Dimensional (DIM)Weight Pricing and how it affects your shipping and logistics operations? Asked and answered! Here’s some expert advice on understanding the new models, and how to mitigate the costs.
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Managing the Aerospace Supply Chain
Today’s aftermarket aerospace and defense supply chain requirements are changing how companies secure the critical spare parts needed to improve customer service, enhance product uptime and profitability, and increase customer loyalty and retention. It’s nothing short of a global logistical transformation. Budget cuts are helping fuel the transformation, with the need to maintain existing military […]
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Avoiding Christmas Past: Use Technology to Ensure Timely Holiday Deliveries
The holiday season is quickly approaching, and that means it’s only a matter of time before Santa’s sleigh is filled up with presents from online orders and cross-country relatives. FedEx is anticipating an increase in holiday shipments of 8.8 percent, and UPS is anticipating an 11 percent increase over 2013. Will UPS and FedEx be […]
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Trends—April 2014
Shopping for Retail Trends The National Retail Federation (NRF) drew a record 30,000-plus attendees to its January 2014 BIG Apple Conference to "touch and feel" the latest hot trends and innovations in the retail industry. For some attendees, like Mark Ledbetter, global vice president for SAP Retail, the reality is even more compelling. Ledbetter, who […]
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Same Day Delivery: The Amazing Race
The same-day delivery race puts crowdsourcing, bicycles, and delivery vans on the same team.
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Delivering the Final Smile
It’s dangerous to take a "hands-off" approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash […]
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