Articles
Retail Logistics
Securing Capacity While Pivoting for Peak Season – Hub Group
A home goods retailer turned to Hub Group to secure capacity in the face of a hectic peak season.
Read MoreEssentials of a Healthy Supply Chain Partnership
The supply chain has always been central to providing a satisfying customer experience, but as digital transformation continues to offer labor-intensive services such as overnight shipping and customized products, consumer expectations have never been higher, and the supply chain has never been so complex. To ensure brands are managing the most efficient, optimized supply chain, […]
Read MoreSupply Chain Collaboration: Myth or Reality?
Today’s supply chains are more complex than ever before. And, due to a lack of collaboration, the supply chain sector is realizing a negative impact resulting from the increased time it takes to make critical decisions. This is why supply chain collaboration (SCC) is such a vital topic when it comes to outpacing the competition. […]
Read MoreSupply Chain Commentary: Satisfying Customer Demand in a 365 E-Commerce Market
Today’s connected world has created catalysts of change from consumer shopping habits all the way to the last mile. Omnichannel retailing, combined with Amazon’s domination of the e-commerce world impacts shippers’ decision-making, driving change throughout the supply chain. This change has been so monumental that the term, Amazon Effect – relating to customer expectations of […]
Read MoreGet Your Supply Chain Up to E-Commerce Speed
It’s hard to go more than a day without reading about a new startup or outside party looking to “digitize” the supply chain or logistics process. While some logistics companies such as freight forwarders are automated and use software packages based on EDI or newer cloud-based technologies, if the output of your technology is nothing […]
Read MoreHow E-Tailers Can Reduce Return Rates for Large Items
Merchandise returns are a drain on profits in any industry, but especially for large-format items such as furniture or appliances. E-tailers face additional challenges when dealing with returns compared to local retail outlets, both due to higher transportation costs and the lack of the face-to-face and hands-on experience for the customer. The decision to return […]
Read MoreLeveraging Supply Chain Automation to Meet This Year’s Holiday Shopping Demands
Businesses face an increase in order volumes as shoppers stock up for the holidays. According to Deloitte’s annual retail holiday sales forecast, sales are expected to rise 4 to 4.5 percent from 2016. At the same time, online sales are predicted to reach $111 to $114 billion as more customers move away from brick-and-mortar shops […]
Read MoreHow AR Can Take the Sting Out of Seasonal Surge Training Costs
Every holiday season, warehouses expand their workforces two times or more to handle peak retail demand that can make or break the entire year. Time spent training and upskilling temporary employees is typically under two weeks for 90 days of work, while many warehousing organizations rehire a good portion of the same seasonal workforce year […]
Read MoreReaching a Point of No Returns
Online shoppers can no longer take free returns for granted. The number of UK and European retailers offering customers free returns in at least one international market dropped from 55 percent in the first quarter of 2017 to just 28 percent in the latest benchmark report from research firm ReBOUND. Most brands are still not […]
Read MoreEngaging Customers Through AI
Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]
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