Articles
Reverse Logistics
Bruce Kulp Scores Big
Bruce Kulp is senior vice president, supply chain and refurbishment, at video gaming and consumer electronics retailer Game Stop, in Grapevine, Texas. He has held this position since 2010. Responsibilities: Procurement, distribution, store allocation, transportation and logistics, refurbishment, materials management, research and development. Experience: Vice president of distribution, vice president of logistics, Electronic Data Systems […]
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Defending Against the Global Recall Threat
As international supply chains and distribution networks grow in prevalence and complexity, operating risks and logistics are becoming increasingly difficult to mitigate. The challenge of managing the multitude of variables is compounded by the speed at which today’s supply chain must operate. One key area affected by the global economy is product recalls. The number […]
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Liquidate Inventory or Leave Money on the Table
Reverse logistics programs aim to efficiently remove returned and obsolete inventory from the primary sales channel to maximize recovery values while minimizing related financial risk. Retailers and manufacturers liquidate more than 95 percent of overstock inventory and customer returns on the secondary market. When evaluating the effectiveness of their returns process, many executives focus on […]
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How to Profit from Outsourcing
More companies outsource the reverse logistics function than any other part of the supply chain. In fact, most Fortune 1000 retailers and consumer goods manufacturers outsource part or all of their reverse logistics processes, and experts expect this trend to continue growing globally over the next 20 years. Why do companies such as Walmart, Dell, […]
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Managing Retail Returns: The Good, the Bad, and the Ugly
Retailers have to cope with all kinds of returns—from apparel that just didn’t suit the customer, to expired products that are no longer saleable, to recalls endangering public safety. Here’s how retailers handle this range of returned goods to recover maximum value.
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Global—February 2014
Serving Returning Customers In a fickle economy, retailers want consumers to be less discreet about their discretionary spending. One way they can encourage that is to make it easier for customers to return impulse buys or unwanted holiday gifts. But returns can add significant costs, especially when it involves cross-border business. Take, for example, online […]
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Minimizing the Financial Impact of Peak Season Returns
As the supply chain world settles in for a long winter’s nap, the reverse logistics world is shifting into overdrive to handle peak returns season. Both retailers and manufacturers report that the percent of returns for 2014 is roughly the same as it was by this point in 2013. The rate of returns for holiday […]
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Plan Early for Peak Returns Season
By late fall, supply chain executives worldwide are well prepared for the high-volume year-end holiday season. But following close behind it is peak returns season. Now is the time to plan for managing the returns, overstocks, and recalls businesses will process between mid-December and early March. During peak returns season, companies handle up to 45 […]
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Putting a Lean Spin on Reverse Logistics
Reverse logistics—the processes involved with handling products returned by customers—is often overlooked during supply chain planning. As a result, it is frequently a source of waste, because companies lack Lean procedures for handling defective, damaged, mislabeled, or incorrectly shipped items when customers return them. Recently, businesses have started paying more attention to their reverse logistics […]
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Discovering the Value of Reverse Logistics
Some people think of reverse logistics—the process of removing assets from their primary use channel to a secondary channel to maximize the assets’ value—as only handling customer returns or defective goods. But defective items account for only about 25 percent of the total value of all assets processed in reverse logistics operations. Recalled product, overstocks, […]
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