Articles

Reverse Logistics

Kevin Pollack

Defending Against the Global Recall Threat

As international supply chains and distribution networks grow in prevalence and complexity, operating risks and logistics are becoming increasingly difficult to mitigate. The challenge of managing the multitude of variables is compounded by the speed at which today’s supply chain must operate. One key area affected by the global economy is product recalls. The number […]

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Curtis Greve

Liquidate Inventory or Leave Money on the Table

Reverse logistics programs aim to efficiently remove returned and obsolete inventory from the primary sales channel to maximize recovery values while minimizing related financial risk. Retailers and manufacturers liquidate more than 95 percent of overstock inventory and customer returns on the secondary market. When evaluating the effectiveness of their returns process, many executives focus on […]

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Curtis Greve

How to Profit from Outsourcing

More companies outsource the reverse logistics function than any other part of the supply chain. In fact, most Fortune 1000 retailers and consumer goods manufacturers outsource part or all of their reverse logistics processes, and experts expect this trend to continue growing globally over the next 20 years. Why do companies such as Walmart, Dell, […]

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Global—February 2014

Global—February 2014

Serving Returning Customers In a fickle economy, retailers want consumers to be less discreet about their discretionary spending. One way they can encourage that is to make it easier for customers to return impulse buys or unwanted holiday gifts. But returns can add significant costs, especially when it involves cross-border business. Take, for example, online […]

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Curtis Greve

Plan Early for Peak Returns Season

By late fall, supply chain executives worldwide are well prepared for the high-volume year-end holiday season. But following close behind it is peak returns season. Now is the time to plan for managing the returns, overstocks, and recalls businesses will process between mid-December and early March. During peak returns season, companies handle up to 45 […]

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Paul A. Myerson

Putting a Lean Spin on Reverse Logistics

Reverse logistics—the processes involved with handling products returned by customers—is often overlooked during supply chain planning. As a result, it is frequently a source of waste, because companies lack Lean procedures for handling defective, damaged, mislabeled, or incorrectly shipped items when customers return them. Recently, businesses have started paying more attention to their reverse logistics […]

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Curtis Greve

Discovering the Value of Reverse Logistics

Some people think of reverse logistics—the process of removing assets from their primary use channel to a secondary channel to maximize the assets’ value—as only handling customer returns or defective goods. But defective items account for only about 25 percent of the total value of all assets processed in reverse logistics operations. Recalled product, overstocks, […]

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Blake Vaughn

Consumer Electronics and Reverse Logistics: Play It Again

Shoppers return between 11 and 20 percent of consumer electronics devices, according to industry experts. While returns are the beginning to device recovery, all the steps in the reverse logistics process, including repair/refurbishment and remarketing, can be improved. Recognizing the importance of reverse logistics in maintaining and growing profit margins, many consumer electronics manufacturers and […]

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