Articles

Third-Party Logistics

Andrew Lynch

How Specialized Transportation Can Improve Customer Service

As a shipper, what does it look like to deliver on stellar customer service? Your buyers are looking for undamaged, on-time, seamless orders. But you are only able to control a portion of this. Somewhere along the way, a truck driver, warehouse worker, or dispatcher is involved in delivering on your customer service promises. Typically, […]

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GOOD QUESTION | When choosing a carrier/supplier, what’s more important: cost or customer service?

GOOD QUESTION | When choosing a carrier/supplier, what’s more important: cost or customer service?

While reducing operational costs is top of mind for businesses, customer service comes first to ensure rising expectations are met with improved visibility and accuracy—especially in today’s increasingly competitive environment where loyalty must be earned and options are many. Steve Rice Director of Product Management, TAKE Supply Chain Bang for the buck. There are a […]

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Danny Slaton

Accurate Transit Times: The Backbone of Efficient Supply Chains

Q: CarrierConnect® has been a crucial SMC³ product for nearly 20 years, and the company has continued to make upgrades during that time. How have customers been reacting to recently added features in CarrierConnect XL 2.0? A: GlobalTranz was the first technology partner to integrate the new XL features, and they discovered true strategic value […]

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Rob Kriewaldt

Complying With Big-box Retailer Requirements

Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]

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Bruce Salter

Five Keys to Selecting the Right Transportation Consultant

Many companies utilize the services of an outside consulting firm to assist in the management of specific transportation projects. This is a good practice, particularly for shippers that do not currently have employees with the existing experience, knowledge, and expertise to effectively manage these transportation projects in-house. However, choosing the right transportation consultant can become […]

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