Ryan Mulcrone

Live and Learn

Quick study

Ryan Mulcrone never stops learning and never stops teaching. As one of the youngest in his MBA program at Ohio State, he absorbed all the knowledge he could—not just from classes, but also from older classmates who had worked in the corporate world.

Since arriving at DuPont, he has been paying it forward, gaining know-how and passing it along whenever he can. "At first, I spent my year as a capital buyer, learning how we buy," Mulcrone says. "When I became enough of an expert, I started revising training documents, and teaching the project process to others at DuPont."

Houston turnaround

His talent for instruction led to one of Mulcrone's big successes at DuPont. As a senior buyer and capital sourcing liaison, he spent nearly two years in Houston helping to transform a sourcing team there—part of a larger team of contractors—from laggard performers into stars.

His first step was to learn where the group was falling short. "I got involved in weekly project meetings," he says. "I designed and set up a ‘voice of the customer' survey to get feedback on what they were lacking, and I shared it with them." Then, rather than dictate what to change, he asked team members to design their own improvements. "I also upgraded many of the training documents and databases, and retrained the team," he says.

When DuPont switched to a different contractor, a new sourcing team stepped in to use the processes Mulcrone had helped to put in place. "I was heavily involved in ensuring a seamless transition from one contractor to another," he says. "Before I left, the director of engineering told me that sourcing had become a bright spot within the office.'

His job today

Since May 2014, Mulcrone has been managing relationships with companies that supply construction, maintenance, and engineering services to multiple DuPont facilities. His portfolio is worth $500 million annually.

"The site operations and engineering teams, and the contractors, come to me with contractual or billing questions, or other issues related to the overall master agreement," Mulcrone says. He also works on strategic planning, helping make decisions such as how many contractors DuPont should use for site services, and how to divide the work among different suppliers.

Perils of personality

Overseeing service contracts is a special challenge because it involves "buying" people rather than products, Mulcrone says. "Emotion and personality are involved," he notes. "You have to juggle the opinions and mindsets of many different people."

How does he do it so well? "I try to listen more than I talk," Mulcrone explains. "I always hear people out before I jump in to agree or disagree."

Outside the office

Mulcrone relocated from Houston to Delaware in August 2014, and got married in September. Since then, he and his wife have been shopping for a home. "When I'm not working, I'm house hunting," he says.

Stats

AGE: 27

HOMETOWN: North Wales, Pennsylvania

ALMA MATER: The Pennsylvania State University, undergraduate; The Ohio State University, MBA

CURRENT POSITION: Senior Buyer and Category Manager, E.I. DuPont de Nemours & Company, Wilmington, Delaware

NOMINATED BY: Thomas Weisenbach, Executive Buyer, E.I. DuPont de Nemours & Company

In His Own Words

Most rewarding part of your job?

Getting to work across sourcing, operations, engineering, plant sites, and external suppliers, and helping to solve problems every day. No one day is the same.

Would you recommend a supply chain career to someone under 30?

Yes. It’s a quickly growing field that is demonstrating more value to companies.

30 Under 30 Program Partners

Institute for Supply Management® (ISM) is the first supply management institute in the world. Founded in 1915, ISM's mission is to enhance the value and performance of procurement and supply chain management practitioners and their organizations worldwide. By executing and extending its mission through education, research, standards of excellence and information dissemination—including the renowned monthly ISM Report On Business®—ISM maintains a strong global influence among individuals and organizations.

ThomasNet provides solutions that make it easier for buyers and engineers to partner with the right industrial suppliers. For nearly a century the Company’s “big green books”—the Thomas Register—were considered indispensable to B2B buyers and manufacturers alike. Today, ThomasNet offers tools to facilitate every step of the buying process. These include industry’s leading supplier discovery platform, free online at ThomasNet.com.

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