Archive: Feb 2002

Improving Employee Efficiency Through Education

Providing superior customer service is a fundamental goal of every successful business. The manner in which employees provide value-added service is key not only to maintain, but also to attract, additional business. To be successful service providers, companies need to focus on variables such as improving employee efficiency and productivity through focused training and education […]

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Navigating the Virtual Marketplace

Within the logistics online marketplace operates an aggregation of companies acting on behalf of shippers that purchase transportation from a diverse group of logistics services providers. These providers include trading exchanges; logistics solutions providers; trucking, rail, ocean, and air carriers; and companies specializing in ancillary logistics services such as supply chain event management. Over the […]

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Logistics Education: Homegrown Distance Learning

Today’s business logistics professionals need to continually upgrade and improve their supply chain skillsets. Besides the expected benefit of administering logistics responsibilities more effectively, the effect on your paycheck’s bottom line will be dramatic. Yet who among us has the luxury to stop work and take off for the nearest college campus, whatever the personal […]

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Michael Beaver: Leave it to Beaver

Michael Beaver recently started learning Spanish, and he wishes he had mastered a few more languages earlier in his career. As a supply chain executive with a global corporation, Beaver knows communication is the key to forging profitable relationships. Speaking to colleagues and partners in their own languages helps to assure them that the company […]

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The Search for e-Business Enlightenment

A zen approach to logistics? It’s not as far-fetched as you might think. In an industry where the quest for perfection is persistent, if fleeting, an enlightened approach to e-business and supply chain management has some merit. In their book The Seven Steps to Nirvana (McGraw-Hill, 2001) Mohan Sawhney and Jeff Zabin draw on this […]

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