This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.
No matter how skilled or credentialed, today’s supply chain managers have a lot to learn–and a lot of ways to do so. With the marketplace growing more complex, continuing education professionals are introducing new programs and revising old standbys.
Grocers are working to satisfy consumers’ growing demand for rapid delivery of everything from apples to watermelon. To accomplish this, they’re educating personal shoppers, developing new technologies to handle the last mile of delivery, rethinking their distribution networks and inventory planning, and partnering with technology companies.
2018 has been marked by tariffs, trade deals, and technological advancements. Here are the highlights.
Food services distributor Golden State Foods found the cold chain performance monitoring capabilities it needed to meet customer compliance requirements from fleet management solutions provider Coretex.
Profile of Mark Baker, chief technology officer of Pilot Freight Services.
A profile of Denise Kopko, vice president of operations—commercial, supply chain and logistics, with Veolia North America, an environmental services company focused on designing and providing water, waste and energy management solutions for commercial, municipal and industrial customers.
There are a multitude of resources available to help even the busiest logistics professionals hone their skillsets.
Delighting convenience-seeking shoppers while still guaranteeing logistics efficiency starts with assessing retail shipments to orders ratio, or RSO.
Readers get out their crystal balls and reveal the supply chain developments they expect to have the biggest impact in 2019.
IT Matters: Logistics & Supply Chain Technology
By developing a more holistic view of company operations, businesses can then turn to the channel community to identify real-world, impactful applications for blockchain.
Risks and Rewards: Risk Management Strategies
How supply chain managers can identify risky drivers, reduce liability, and protect their truck drivers.
Viewpoint: Logistics & Supply Chain Analysis
How the growing millennial market will transform the supply chain sector.
10 tips for selecting and implementing a SaaS-based TMS solution.
Shippers can mitigate supply chain fluctuations and disruptions by leveraging the expertise of 3PLs.
When first engaging in a partnership, shippers and their logistics providers identify a desired outcome and work collaboratively to deliver on those promises. In order to achieve the desired ROI and deliver on the promises made during the sales process, both parties need daily activities to align with that objective.
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