Karen M. Kroll
Grocers are working to satisfy consumers’ growing demand for rapid delivery of everything from apples to watermelon. To accomplish this, they’re educating personal shoppers, developing new technologies to handle the last mile of delivery, rethinking their distribution networks and inventory planning, and partnering with technology companies.
This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.
2018 has been marked by tariffs, trade deals, and technological advancements. Here are the highlights.
No matter how skilled or credentialed, today’s supply chain managers have a lot to learn–and a lot of ways to do so. With the marketplace growing more complex, continuing education professionals are introducing new programs and revising old standbys.
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