Executives at two leading companies weigh in on supply chain’s value to their organizations.
The rent-over-own consumer mentality is creating a share economy, with end users interested in only spending what’s needed, rather than investing in a depreciating product. Manufacturers – especially those with dealer networks – need to consider a shift in thinking that reflects the shift their customers are making.
This story examines how e-commerce retailers use last-mile fulfillment strategies to gain competitive advantage.
As the needs of buyers become more unpredictable and complex, and as they begin to demand more frequent product launches and extreme personalization, manufacturers are struggling to keep up, let alone profitably. It’s time for manufacturers to begin creating the ecosystem they’ll need to dominate their markets.
Manufacturers and wholesale distributors are optimistic about the perceived impact of the Trump administration’s plans for trade deregulation on their businesses, according to new research commissioned by business software provider Exact.
Now more than ever healthcare supply chains are key differentiators for best-in-class manufacturers.
What do new buying trends mean for those providing logistics solutions to you, especially if your logistics partners are not market monsters?
Contrary to public perception, U.S. manufacturing and logistics industries experienced dramatic growth over the past generation, says a new report from Ball State University.
As businesses look for ways to improve and optimize the supply chain with customers in mind, they need to factor in elements that will allow them to leverage the supply chain in order to fuel customer loyalty.
Evaluating the continuing alignment of customer requirements, acceptable associated risk and service provider capability.
E-commerce impacts not only consumer supply chains, but business to business supply chains as well.
To meet the changing needs of today’s manufacturers, third-party logistics (3PL) providers need to distinguish themselves through collaboration and technology investments.
High taxes and complex regulations create new choices for manufacturers: Nearshore? Offshore? Sue and settle? No matter what they decide, their supply chains will be impacted.
Working with a specialized transportation provider will save you time and headaches while keeping your customers happy and costs down.
A look at the metrics that shippers and their service providers use to evaluate the quality of customer service.
Wagner Logistics helps a leading manufacturer of lawn care equipment overcome growing pains.
Readers choose between cost and customer service as the most important selection criterion for a carrier or supplier.
As U.S. firms continue to reshore, new supply chain opportunities are arising for both shippers and providers. Manufacturers and their logistics service providers should understand the reshoring trend and the resources that are available to assist them with both the reshoring decision and process.
Oregon-based manufacturer Blount International was bleeding money from leaks all across its supply chain. It found that the correct application of the right data management technology provided and maintained by the right partner was the solution to the problem.
India-based textile manufacturer accused of providing fraudulent products; Iran seeks to strengthen trade relationships in Latin America; British manufacturers get small boost in wake of Brexit referendum
Maintenance training helps manufacturers battle labor shortage; Can shippers use technology to help meet new food safety mandates?
Customer retention in today’s competitive marketplace is important. Thomas Griffin of DLS Worldwide offers the keys to customer retention.
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.
With demand for speed and convenience at an all-time high, companies must streamline and speed up order fulfillment. Technology that allows sales reps and customers to rapidly write orders and submit them almost instantaneously for fulfillment is a major competitive advantage.
Using the best logistics IT available, and partnering with world-class carriers and 3PLs, can help you find a better way towards supply chain success.
To meet the changing needs of today’s manufacturers, third-party logistics (3PL) providers need to distinguish themselves through collaboration and technology investments.
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.
Industry expertise is the most impactful way to positively affect customer service requirements.
Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.
Wholesale distributor Ideal Supply re-routed its delivery network through the cloud with the help of logistics technology provider Descartes.
If there’s one lesson that we’ve learned from fine bourbon or whiskey, it’s that good things come to those who wait. Distilleries know this better than anyone. But when it’s time to get that product out the door and in the hands of distributors, the last thing a distiller wants to do is wait.
Driven by the realization that business and society can no longer intersect at the crossroads of profits first and society second, business is embracing a new order that puts the interests of society on a level that is at par with the interests of business. This has prompted a closer look at the supply chain and an increased emphasis on sustainable sourcing.
When performance management processes are functioning properly, the link between strategic business objectives and day-to-day actions comes together.
Where the presidential candidates stand on transportation infrastructure; Amazon announces new air cargo fleet; consumers willing to pay more for sustainability; first successful cross-country trip by a vehicle on autopilot; trucking industry driver shortage reaches 48,000 drivers; shippers rail against railroad mergers; hoverboards illustrate problem with American manufacturing; consumers want package deliveries their way; reducing cargo theft risk; FMCSA passes measure to fight back against driver coercion; skills required for a successful career in supply chain management; Surface Transportation Board gets back on track; FMCSA sets deadline for requiring truckers to install electronic logbooks in all vehicles; technologies to watch in 2016.
Multiculturalism can be the competitive advantage that makes the critical difference in the success of your supply chain operations.
3D printers may alter the supply chain by reducing manufacturing lead times and creating shorter time-to-market for new designs.
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs.
With so many choices available, varying freight, and small package shipping needs, the 3PL service offering needs to be about more than the transaction.
While a U.S. manufacturing revitalization is happening in some sectors, the chances of a wholesale national shift occurring are more rhetoric than reality in the current market.
Contract manufacturer Apex International had seen its growth halt as it struggled to deliver products on time and provide sufficient quality control. With the help of Simpler Consulting, Apex adopted Lean management principles to transform its culture and return the company to a path of growth.
The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.
The real value of a software partner can be found in the days and weeks that come after the learning phase. Most customers are looking for a positive experience to happen after the purchase.
Three retailers explain how they use logistics and other functions to deliver outstanding customer service.
While doing business with China, many companies face a wide range of challenges trying to navigate the country’s complex trade programs.
Slovenian Post acquires logistics network to diversify business; Ontario cap-and-trade threatens Great Lakes-St. Lawrence shipping; China looks to build modern logistics cities; UAE manufacturing potential exposes labor market flaws; Nicaraguan Canal financing faces fresh skepticism in light of stock market crash.
From a shipping perspective, manufacturers can best address today’s increasing regulations and demand volatility by outsourcing shipping to a third-party logistics provider.
In spite of U.S. dollar strength, domestic manufacturing remains competitive globally; UPS tests new electric cargo bikes to handle urban deliveries; Bi-national Great Lakes Seaway Partnership promotes commercial shipping along the Saint Lawrence Seaway system; Mercedes-Benz reconfigures its global supply chain; Global Logistic Properties shifts investment from China to United States; Freight rail gains traction in passenger transport-focused China; China debuts the world’s longest freight train route linking the northeast city of Harbin with Hamburg, Germany.
Companies are increasingly using M2M to maximize operational efficiency, minimize loss and theft, and better serve their customers.
Retailers are implementing technology to more accurately forecast demand.
To help save money, shippers should build a strong relationship with their LTL carrier.
Offering apps with products helps manufacturers improve customer satisfaction and lower complaints and returns.
Supply chain ‘modeling’ replicates real-world events; Retailers and manufacturers make the jump to RFID; U.S. trucking industry sees better utilization and financial results; Data analytics is a big growth market.
Providing technology solutions helps third-party logistics providers stand out from competitors and adds value to their services.
Failure to comply with domestic and international customs regulations can have a huge impact on the bottom line.
U.S. beef supply chain participants form partnership to improve sustainability; Manufacturers and retailers fail to adopt best-in-class processes and technology to address global complexities; Online retailers need to rethink how they align their distribution networks; Spot market rates dip seasonally as West Coast volumes catch up; Staples and Syracuse University partner to drive new research and innovation.
When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.
A review of the important mile markers in supply chain management that brought us to present day shows we have made progress, but there is more work to be done.
A route planning systems can drastically reduce the time it takes to plan your transportation schedule. Other benefits include lower mileage and fuel usage, decreased carbon emissions, and increased customer service.
Eelco de Graaf, vice president, supply chain operations at Lewis-Goetz and Company, is responsible for purchasing, shipping, manufacturing, and operational excellence.
Many manufacturers have turned to molded pulp as an environmentally friendly packaging alternative.
Areas like Northeast Florida actively work to make their local climate a business-friendly one.
IBC Advanced Alloys puts a pedal to the metals to manage the logistics of complex manufacturing.
Six Sigma helps electronic products company Jabil run like a lean, green manufacturing machine.
It was the worst of times for U.S./Mexico healthcare. Can demand-driven logistics make it the best of times?
North America’s manufacturing sector is on an upward trajectory. However, a shortage of young talent, compounded by Baby Boomers’ negative perceptions about Millennials, could impact its continued expansion, according to ThomasNet’s latest Industry Market Barometer® (IMB) research.
How manufacturers can use technology to stretch the capabilities of their existing workforce.
Five common misconceptions about LED lighting in industrial and hazardous facilities.
As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past.
Geodis Wilson helps Alfa Laval deliver complex cargo to global destinations.
Profile of Leslie Dean, senior director, supply chain, at Menchie’s Frozen Yogurt.
UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations
Pilot program uses drones to deliver time-sensitive goods; Canadian government lines up two new bilateral trade agreements; Labor rights causing supply chain disruption; Using social media to understand carrier usage.
Kevin Hickey, Vice President, North American Customer Service for Maersk Line outlines the benefits of performance metrics, and the impact they have on carrier relationships and ongoing improvements.
When a merger required Nature’s Way to consolidate distribution facilities, it called on the services of system supplier The Numina Group for a new design and technologies. Today, the facility successfully distributes products to customers in 50 states, and overseas through five supply chain channels.
When customers need products fast, Chet Mullen of lift truck manufacturer Raymond Corporation rises to the occassion.
Expanding beverage product lines are generating new stockkeeping units (SKUs) - and supply chain management challenges.
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
Port of Los Angeles targets $3 billion for infrastructure investment; Montreal-based Fednav uses drones to scout shipping conditions; U.S. manufacturing renaissance faces a skilled labor shortage; Apple tops Gartner’s Top 25 Supply Chain list for the seventh consecutive year.
Many companies use social media to improve supply chain operations by connecting shippers and service providers.
Bob Kalland digs his job as inventory and logistics manager for Atlas Copco Mining and Rock Excavation.
China and Taiwan depend on one another; Emirates targets multimodal transportation infrastructure investment; Chile port strike ends, concerns remain; Free online returns stoke Canadian consumption but place onus on U.S. retailers; Europe looks to United States for re-shoring inspiration; Mondelez debuts new GS1 standard
Selecting sites for manufacturing and DC facilities involves tax incentives, suppliers, and logistics providers.
U.S. companies stand to gain from establishing manufacturing operations in Mexico – if they manage the challenges.
Collaborative risk management helps automakers and their supply chain partners protect against disruptions.
The aerospace industry explores new strategies for producing planes quickly, efficiently, and profitably.
Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
Special print production needs prompted DC Comics to seek an overseas partner and rework its logistics.
Shifting production closer to the U.S. can benefit supply chains, but nearshoring also presents obstacles.
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
Manufacturing in Mexico gives U.S. companies quality control, lower transportation costs, and faster transit times.
A look at the supply chain for manufacturers that supply materials or components to other manufacturers.
An order management system from DF Young and Superior Technology helps Cintron Beverage Company boost inventory accuracy, fulfill orders easily and quickly, and track products throughout the supply chain.
The emergence of domestically sourced natural gas heralds significant changes in the North America energy market.
U.S. manufacturing renaissance reflects a supply chain shift not a seismic one; Food supply chain adapts to growing ethnic diversity and changing consumer tastes; 3PL relationship key to competitive advantage; Shippers face tough operating environment; Midwest floods present new challenges for inland waterway shippers; ATA debuts new program to groom a new generation of trucking leaders
Minnesota's warehouse tax may push jobs out of state.
Shifting manufacturing operations in Asia back to North America provides companies more control of their supply chains, says Steve Sensing of Ryder Supply Chain Solutions.
By switching to lighter-weight containers and consolidating inbound shipments, construction equipment manufacturer Caterpillar cut both carbon emissions and costs.
Benetton follows apparel trend and detoxes supply chain; Apple CEO Tim Cook proves demand forecasting is best left to experts; Wisconsin public-private partnerships invest in rail; Amazon and Texas settle sales tax dispute, move forward; The Alaskan Brewing Company uses spent grain as new energy source.
The Alternative Site Framework designation is changing the Foreign Trade Zone landscape, allowing shippers a more expedient process for streamlining the supply chain.
Production logistics can increase an operation’s efficiencies and save companies money by creating the right blend of technology, equipment, and disciplined processes to ensure materials get where the are needed to keep production flowing, writes Tom Stricker of HK Logistics.
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.
Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.
As automotive production levels return to pre-recession levels, consistently delivering quality products has become one of the defining characteristics of successful carmakers and logistics service providers, writes J. Scot Sharland, Automotive Industry Action Group.
Pharmaceuticals manufacturers face special supply chain challenges such as temperature control, security, chain of custody, and regulatory compliance, but successful strategies help deal with these issues.
Mexico-based automotive glassmaker Vitro Automotive opened a distribution center in the United States to serve Detroit automakers just-in-time requirements. Its long-time logistics service provider Evans Distribution Systems staffed the new DC for Vitro to ensure a quality workforce.
Small companies face challenges in meeting the rules set out in vendor requirements manuals. Best practices help them comply with retailers’ supplier requirements successfully.
The time is right to bring overseas manufacturing back to the United States. U.S. entrepreneurs - and entrepreneurial companies - can domestically manufacture quality products, bring them to market as the low-cost producers, and yield a sustainable profitable business model, writes Elisha Tropper of Cambridge Security Seals.
The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.
When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.
Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
Shifting perspectives on supply chain management, coupled with the realities of total landed cost, are driving manufacturers to weigh the benefits of flinging production operations in China back to the United States.
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
Inbound Logistics Publisher Keith Biondo examines a trend in moving manufacturing from China back to the United States.
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
Manufacturing professionals are among the most aware of industry change due to automation, finds The State of Intelligent Process Automation from Nintex. The survey of manufacturing workers finds that 75 percent don't harbor concern for job security amid the rise of new technologies.
The impact of powerful forces such as digital transformation, Industry 4.0, the current regulatory climate, and automation on U.S. manufacturers is the focus of a new research report from ECi Software Solutions. The findings indicate the role technology is playing in the U.S. manufacturing resurgence.
Companies fixating on a single process frees people’s time and energy for other tasks, but established processes can cease to be a means to an end and become ends in-and-of themselves.
3PLs and tech providers can empower ethical supply chains, winter warehouse tips, what is most important to carriers when working with shippers, Fleet Advantage 2018 benchmarking survey reveals fleet operators pulse about rising fuel and maintenance and electric trucks, female high school students, findings from 2019 Third-Party Logistics Study, Forrester forecasts that companies will spend $434.9 billion to run IoT solutions by 2023, startup aims to make robots safe around factory workers, conditions ripe for multistory warehouses, automated material handling equipment market to exhibit significant growth during 2018–2024
Rust-Oleum selected Celtic International, Transplace’s intermodal business unit, to provide intermodal and over-the-road transportation services for domestic shipments between its own facilities as well to its retailer customers.
Logistics and supply chain jobs, by the numbers.
This article first introduces Jim Bramlett’s Hassle Quotient score and how the internet has changed how companies compete, then focuses on how the Hassle Quotient applies to transportation and logistics.
This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.
The trends affecting supply chains require an agile approach.
Is outsourcing your fulfillment the best option for your business? Here are 15 important questions to ask a potential partner.
Here’s how to navigate disruptions in the supply chain and turn them into new opportunities.
With one in every six jobs now tied to manufacturing, American-made products are making a profound comeback in today’s progressive U.S. economy. Known as Industry 4.0, this trending wave of innovative disruptors - 3D printing, robotics, big data, and the Internet of Things - is changing the global supply chain and the world's geo-political view of American manufacturing.
New IDC research provides manufacturers the top 10 predictions and underlying drivers expected to impact future IT investments; new report on fashion industry outlines a human-centered supply chain; in a workforce being transformed by the rise of the gig economy and the restructuring of industries, what attitudes and behaviors do procurement professionals need to sprint up the career ladder
Digital transformation is truly underway in manufacturing. While digital technologies such as cloud, mobile, big data and analytics, and Internet of Things have been industry drivers for years, manufacturers now have high expectations for the business value of technologies that are in earlier stages of adoption.
A retailer or manufacturer who has a clear monitoring program in place will have peace of mind going through this holiday season. When everyone in the supply chain knows exactly what is going to happen if products are damaged, then the groups can work better together to ensure products arrive safely and consumers are happy.
E-commerce continues to mow down traditional business practices. To adapt, companies serving manufacturing, industrial, and retail customers are seeding their portfolios with new services, and not letting any grass grow under their feet.
Status quo will not be the norm in 2018 as major and minor changes are brewing in business operations.
Manufacturers embrace IIoT to improve quality and operational visibility.
There’s a lot of interest in the industry right now regarding advanced technologies like blockchain and AI and the benefits they could bring to logistics operations – and with good reason. But, for all the promise these appear to hold, there are proven enhancement-focused tools already available – in particular, scorecards – that supply chain managers should take full advantage right now to ensure optimized performance across all supply chain functions.
Executing against the wrong e-commerce strategy – or not having a strategy at all – is a recipe for higher costs and lower customer satisfaction levels and can have a major negative impact on your business.
As technology and innovation continue to enable new options, supply chains will be sure to keep pace and take us to new heights.
Maturing systems, implementation expertise, and newly enacted tax incentives bode well for significant leaps in supply chain efficiency. Here’s why 2018 will be the year for technology ROI.