Related Articles
E-commerce, Retail Logistics, Fulfillment, Logistics Solutions Providers, Retail, Logistics, Supply Chain, Supply Chain Management
Walmart’s ShippingPass Has Ended. What Retailers Should Do Next.
The e-commerce race is only heating up. Here's what small to mid-size retailers should do to stay in the game.
E-commerce, Retail Logistics, Fulfillment, Retail, Logistics I.T.
How to Beat Amazon at the Retail and Supply Chain Game in 2017
With heavy competition from Amazon in both retail and supply chain logistics, retailers that don’t begin making changes and investments in omni-channel in 2017 will see serious repercussions by 2020. For starters, they must invest in distributed order management and enterprise wide inventory visibility.
E-commerce, Retail Logistics, Fulfillment, Retail, Warehousing, Visibility
Getting the Goods on Logistics this Holiday Season
In time for the holiday season and other peak periods, retailers are stepping up their game in delivery, fulfillment, and warehousing technology to improve the effectiveness of existing resources.
E-commerce, Fulfillment, Manufacturing, Supply Chain
B2B Commerce Technology Improves Fulfillment Times and Supply Management
With demand for speed and convenience at an all-time high, companies must streamline and speed up order fulfillment. Technology that allows sales reps and customers to rapidly write orders and submit them almost instantaneously for fulfillment is a major competitive advantage.
E-commerce, Distribution, Fulfillment, Retail, Logistics, Supply Chain, Supply Chain Management
Optimizing Inbound for Improved E-Commerce Fulfillment
A more comprehensive approach to supply chain management can help provide a great omni-channel experience that encourages customer loyalty and optimizes profitability.
E-commerce, 3PL, Customer Service, Logistics, Third-Party Logistics, Retail, Supply Chain
Become an Extension of Your Client’s Brand
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.
E-commerce, Distribution, Fulfillment, Logistics, Retail, Partnership, Supply Chain
Girl Scout Cookie Sales Go Digital and Milk E-Commerce Innovation
The Girl Scouts of the United States of America (GSUSA) created and implemented a new way of taking and filling orders for its annual cookie drive. Here’s how it made sure cookie sales didn’t crumble.
E-commerce, Customer Service, Retail
Service With A Demand-driven Smile
As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.
E-commerce, Air Cargo, Economic Development, Customer Service, Retail, Ocean, Ports, Logistics I.T., Trucking, Transportation Infrastructure, Supply Chain Management, Transportation
Trends—October 2014
UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations
E-commerce, Asia, China, Customer Service, Canada, Global Logistics, Retail, Partnership
Global Logistics—October 2014
Pilot program uses drones to deliver time-sensitive goods; Canadian government lines up two new bilateral trade agreements; Labor rights causing supply chain disruption; Using social media to understand carrier usage.
E-commerce, Customer Service, Education & Careers, Reverse Logistics, Retail
Bruce Kulp Scores Big
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
E-commerce, Customer Service, Inventory Management, Retail, Materials Handling, Site Selection, Supply Chain Management, Warehousing
Setting the E-Commerce Gold Standard
Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
E-commerce, Customer Service, 3PL, Retail, Supply Chain Management
Customer Service: Delivering the Royal Treatment
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
E-commerce, Customer Service, Retail, Supply Chain Management
Visions of Customer Service
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
E-commerce, Customer Service, Retail, Warehousing
Superstar Service: Supply Chain Strategies Win Satisfied Customers
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
Distribution, Fulfillment, Third-Party Logistics, Warehouse Management Systems (WMS), Supply Chain Management
Omnichannel Commerce & Drop Shipping Fulfillment in the Retail Industry
Implementing a drop shipping solution comes with its share of challenges for a 3PL provider, as these types of orders differ from a standard parcel shipment. Here’s what to consider.
E-commerce, Distribution, Fulfillment, Inventory Management, Retail, Supply Chain Management
Managing the Amazon Effect
Whether online or in-store, customers expect an immediate and frictionless shopping experience, thanks to Amazon. To compete, you must level the playing field with experiences that keep customers coming back to your branded e-commerce site.
E-commerce, Retail Logistics, Distribution, Fulfillment, Inventory Management, Lean, Supply Chain Management
How can retailers compete with the logistics dominance of the e-commerce behemoths?
Readers share how they keep their smaller retail businesses competitive against massive-commerce companies.
E-commerce, Global Economy, Asia, Demand Planning, Technology
E-commerce Growth: Slower but Hefty
Even as growth slowed from 2020's pandemic-fueled explosion in activity, the global e-commerce market still grew a robust 19.9% in 2021, according to Transport Intelligence (Ti). Indications are growth will slow but remain hefty.
Customer Service, Food Logistics, Retail Logistics, Technology
How to Ensure Delight in the Grocery Aisle
Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with these strategic supply chain enhancements.
E-commerce, Retail, Supply Chain
Solving the E-Commerce Equation
E-commerce complications are multiplying as labor constraints continue and capacity challenges persist. These logistics providers have a winning formula.
E-commerce, Health Care Logistics, Food Logistics
10 Best Supply Chain Companies of 2021
Get ready for another rollercoaster year. From limited transportation capacity to skyrocketing material costs to continuing supply chain disruption, here’s what to expect and what to do about it.
Direct-to-Consumer Gets Trendy
Direct-to-consumer (DTC) e-commerce has changed the way people shop for everything from razors to sofas, to the point where retailers with more traditional supply chains are catching on. New e-commerce brands and traditional retailers alike can follow these five DTC trends in 2022 to stay competitive.
E-commerce, Buildings and Structures
Noted: The Supply Chain In Brief
From Walmart's new fulfillment center in Mississippi to the latest supply chain awards recipients, here's what new and notable in the supply chain.
E-commerce, Demand Planning, Retail
Is There an End to Amazon's Impact?
Amazon’s amazing levels of industrial absorption is just the beginning of a greater evolution of how brick-and-mortar retail, distribution and even manufacturing will continue to evolve.
How to Use Canadian Fulfillment Services to Save on Import Costs
Canadian fulfillment services have risen to prominence in the import sector over the past decade. They save you money—on import duties and their related costs, which can be considerable. Let's look at this money-saving tactic that's changed the importing landscape
E-commerce, Fulfillment, Technology
Strengthening Omnichannel Capability to Address Fundamental Shifts in Consumer Behavior
Outsourcing supply chain operations to a 3PL partner is a strategic decision that enhances multiple levels of a business’s value chain.
E-commerce, Fulfillment, Technology
Right-Sizing and Leveraging Fulfillment Automation
Automation, when correctly applied, should have two benefits: performing tasks with fewer people, and increasing the value of (remaining) employee tasks.
E-commerce, Retail, Warehouse Management Systems (WMS)
Reducing Small Parcel Shipping Costs: Here's Where to Begin
Good cartonization software uses the weight and dimensions of objects to select the correct sized carton, assisting with accurate shipping cost calculations in near real-time when the customer places an order, essential for any e-commerce site.
E-commerce, Temperature-Sensitive Goods, Transportation
Key Habits of Highly Effective Cold Chain Shippers
Maintaining optimum cargo conditions and temperatures during transport takes experience and know-how. Here are four attributes of effective and reliable cold chain shippers.
E-commerce, Risk Management, Technology
Early Amazon Story Explains How to Create Resiliency
By reshaping technology to support multiple delivery partners, Amazon ensured a system with fewer late deliveries, better customer experience, and minimal system downtime or bottlenecks.
Fulfillment, Inventory Management, Risk Management
Balancing Just-in-Time with Just-in-Case
Supply chain leaders must balance efficiency and cost, with inventory management strategies that incorporate the Lean efficiencies of Just-in-Time with the higher inventory levels of Just-in-Case.
E-commerce, Fulfillment, Retail
Unlock Potential With Buy Anywhere, Deliver Anywhere
Buy Anywhere, Deliver Anywhere (BADA) capabilities will enable organizations to offer the services that meet consumers’ demands, increasing customer satisfaction and the organization’s bottom line.
E-commerce, Reverse Logistics, Retail
How to Optimize Your Supply Chain Before the Holidays
With consumer demand growing at a faster rate than many retailers can keep up with, it is imperative companies find a way to meet expectations and overcome the following challenges.
E-commerce, Demand Planning, Retail
Supply Chain Predictions for 2021
The continued proliferation of third-party fulfillment options means Amazon and its shipping partners—FedEx, UPS, USPS, DHL, and regional couriers—will have a hard time keeping up with the volume. Will the trend continue? Here are some predictions for 2021.
E-commerce, Rail, Transportation Infrastructure
Creating a Business-Friendly Environment
Here are four ways to create a logistics-friendly business climate that is a win-win for municipalities and developers alike.
E-commerce, Fulfillment, Retail
It's Time for All Retailers to Go Hybrid
An emerging hybrid model of e-commerce and brick-and-mortar retail brings together the best of both worlds, while automation and software remove challenges and empower this otherwise complex fulfillment model.
E-commerce, Last Mile Delivery, Retail
Handle with White Gloves
As consumers become increasingly comfortable buying over-sized goods online, manufacturers and retailers partner with white-glove, last-mile delivery services to make in-home set-up and assembly a first-class experience.
E-commerce, Global Logistics, Retail
How to Import Duty-Free with Section 321
Navigating global logistics and setting up successful sales channels are huge problems for e-commerce retailers. Leveraging Section 321 can be a great way to reduce tax liability and help improve margins and customer satisfaction.
E-commerce, Retail, Technology
E-Commerce Innovation: Leaders of the Pack
E-commerce brands looking to protect merchandise and reduce their carbon footprint are exploring surprising new packaging materials, designs, uses, and re-uses.
E-commerce, Fulfillment, Technology
5 Ways to Keep Your Supply Chain on Track in 2021's Unprecedented Peak Season
Peak season 2021 is gearing up to be one of the most active in recent history. If your business feels like it is often unprepared for a surge in shipping, this year will likely not pull any punches.
E-commerce, Food Logistics, Fulfillment
Check This Out: E-Commerce Grocers
The shift to grocery e-commerce has retailers hungry for fulfillment improvements and supply chain efficiency gains.
E-commerce, Fulfillment, Retail
Target Practices Faster Fulfillment
Instead of using carriers to ship all its online orders, Target is building its own team of dedicated delivery personnel to get packages to customers' doors even faster
E-commerce, Distribution, Fulfillment
E-Commerce Fulfillment: DC Strategies for Riding the Surge
How the COVID-19 pandemic changed demand in five product categories, the challenges those changes created for e-commerce fulfillment, and the strategies that merchants and their service providers deployed to meet the need.
E-commerce, Fulfillment, Materials Handling
Bulk Materials Handling: Conveying the Non-Conveyable
The supply chain shift to dynamic, difficult-to-forecast e-commerce fulfillment channels is even more challenging for a particular type of product: the bulky and oversized. Any item that's too big or otherwise out of spec to properly run on automated infrastructure like conveyors or sorters presents a cumbersome materials handling problem, and this article conveys the solutions.
LEGACY at the Crossroads of America
As e-commerce continues to dominate the retail landscape, many logistics services providers are evolving their solutions to meet this new demand. One example is LEGACY Supply Chain, a third-party logistics provider focused on e-commerce fulfillment in the United States and Canada.
Overseeing the Shift to E-Commerce
Profile of Mike Honious, president and CEO, GEODIS in Americas
Customer Service, Partnership, Technology
10 Tips for Improving the Customer Experience
Your customer experience represents the primary touchpoint between your revenue and customers, so the experience you offer can make all the difference between short-lived success and true market longevity.
E-commerce, Retail, Technology
E-Commerce Enters a New Dimension
Retailers turn to augmented reality solutions to provide consumers with rich product information, personalization options, and a seamless omnichannel experience.
E-commerce, Fulfillment, Retail
How E-Commerce Is Changing Retail; Ways to Optimize Fulfillment
Hub Group Vice President of Supply Chain Operations Nathan Schmies discusses the future of retail and implementing a strategic e-commerce fulfillment strategy for optimal success.
Food Logistics, Fulfillment, Warehousing
50 Orders in 6 Minutes
Kroger continues to invest in its digital business. By opening America's first automated warehouse with digital and robotic capabilities in Monroe, Ohio, the supermarket chain can assemble a 50-item order in just six minutes.
Georgia: Where Logistics Fuels Growth
Georgia’s solid logistics infrastructure provided the firm foundation needed to keep cargo moving efficiently and safely regardless of a pandemic and national economic stress. These providers and trade partners led the way.
E-commerce, Fulfillment, Technology
E-Commerce Enabled
To survive—and thrive—in today’s accelerated e-commerce environment, companies are reworking fulfillment strategies and supply chain networks. These providers offer scalability and solutions.
E-commerce, Last Mile Delivery, Retail
Omnichannel Delivers, But at What Cost?
The real winners in e-commerce and omnichannel retail will be the ones who master managing their fulfillment and last-mile operations and costs.
E-commerce, Demand Planning, Retail
Overcoming the Returns Challenge
Returns have become an integral part of online shopping. In order to ensure no delays in the return supply chain and give customers a first-class experience, retailers need a robust returns platform.
It's Time to Upgrade Your Tech Capability
It’s becoming imperative for manufacturers to adopt e-commerce. Here are some considerations as you contemplate the transition.
Revisiting Brand Management Policies
The pandemic accelerated the trend of consumers buying more and different products online. Manufacturers concerned about their brand reputations will impose new, or adjust current, brand management policies to account for this new reality.
E-commerce, Fulfillment, Technology
E-Commerce Trends Drive Automation Initiatives
Automation is the answer when it comes to adjusting supply chain operations to support increasing e-commerce fulfillment. It’s a tool set to make your employees more productive, and more effective. Instead of bringing on more people, you increase the value of the people you have.
The Three Trends Driving Supply Chain Efficacy in 2021
An advanced solution that marries both technology and people through business intelligence reporting and automation is the only way forward for today's supply chains.
E-commerce, Retail, Partnership
SEKO Partnership Provides Ecommerce Efficiencies for Retailers
Retailer Shein streamlined supply chain operations by leveraging a partnership with Air-City and SEKO, which enables shippers to move express e-commerce orders quickly across international borders..
E-commerce, Last Mile Delivery, Fulfillment
Revisiting 2020
This was a year like no other for supply chain and logistics management. here's what we'll remember about 2020.
E-commerce, Last Mile Delivery, Retail
DHL Shares Strategy for Peak Season and Beyond
E-commerce is up 65% year over year, and expected to surge more than 50% during the busiest peak week, according to Chet Paul, senior vice president at DHL Express; Kraig Foreman, president at DHL Supply Chain; and Craig Morris, chief information officer at DHL eCommerce Solutions.
Customer Service, Partnership, Technology
Creating an Exceptional Customer Experience
If you deliver poor customer service, you’ll lose business. But you can turn things around with a serious commitment to meaningful change and work across your entire enterprise.
Customer Service, Demand Planning
Amping Up the CX
A look at some of the strategies that shippers and their 3PL partners use to provide end customers with an excellent experience.
E-commerce, Logistics, Technology
Think Big, Act Small
Do small to mid-sized logistics solutions providers have the upper hand in this COVID-created business environment? Or are huge multi-nationals doing just fine, or at least as good as everyone else?
E-commerce, Inventory Management, Partnership
What Makes a Go-To Ecommerce Partner? Ask Baboon To The Moon
Gaining command over their inventory as well as every order, return, and exchange, bag maker Baboon to the Moon is over the moon about its logistics partner.
Customer Service, Third-Party Logistics, Partnership
What Is the Best Method to Measure Customer Satisfaction?
Ruan believes in developing strong partnerships by understanding our customers’ stories and continuing to improve our service as their needs evolve. And the best way to know if we are achieving that goal is to ask them.
E-commerce, Customer Service, Technology
Easing E-Commerce Pain Points
Although key logistics capabilities are needed to build and maintain successful e-commerce operations, few brands excel at them, according to a study from Geodis and Accenture Interactive.
E-commerce, Expedited Shipping, Fulfillment
E-Fulfillment Picks Up Speed
A look at strategies used by shippers and their transportation partners to deliver e-commerce orders with the speed that consumers require.
E-commerce, Inventory Management, Retail
Omnichannel and Supply Chain Work Together for Competitive Advantage
Accomplishing omnichannel service with high levels of service, while remaining profitable, requires real-time visibility of inventory across the supply chain and a single view of the consumer as they move from one channel to another.
E-commerce, Demand Planning, Retail
5 Must-Take Actions to Prepare for the 2020 Holiday Season
Given this new normal, what are global supply chains to do? How are they supposed to keep inbound goods flowing, deliver products, and reduce bottom-line risk? Now that your expectations are realistic, let’s dive into a few actions you should take this holiday season.
E-commerce, Food Logistics, Fulfillment
Shopping for E-Fulfillment Efficiencies
Online grocery shopping has morphed from a temporary necessity to a new way of life. Retailers with the best order fulfillment process and the highest-quality customer service will gain the upper hand.
E-commerce, Warehouse Management Systems (WMS), Technology
A Storehouse of Innovation—WMS for E-Commerce
Ramco Systems helps an e-commerce solution provider realize its vision of a robotic fulfillment center.
E-commerce, Demand Planning, Retail
Shaking Up Subscription Services
During the lockdown, some subscription services unboxed a demand surge while others were forced to close the flaps. Here's how successful services deliver the goods.
E-commerce, Cross-border Trade, Last Mile Delivery
Postal Operators Deliver on E-Commerce
Parcels and cross-border e-commerce are taking precedence over traditional services for postal operators, who continuously manage growing postal e-commerce traffic.
E-commerce, Health Care Logistics, Retail
Vertical Files
This story examines the impact of the COVID-19 pandemic on five vertical markets and describes some of the strategies used in those markets to meet the challenge.
E-commerce, Demand Planning, Retail
Vertical Focus: Home Goods
Take a look at how consumer shopping behaviors changed in response to the COVID-19 pandemic and other trends impacting the home goods industry.
E-commerce, Customer Service, Technology
How Small to Mid-Sized Businesses Can Recover Faster
On top of surging e-commerce demand, small and mid-sized businesses are facing increased shipping costs, logistical challenges, and extended shipping times. Here are a few things you can do to recover.
Distribution, Fulfillment, Risk Management
Reopening Fulfillment and Distribution Centers in the Wake of COVID-19
As businesses slowly recover following COVID-19 fulfillment and distribution centers can't simply flip a switch and return to normal operations. Reopening will require a rigorous methodology backed by data and analytics, and creative thinking about how to leverage existing technology in the workplace.
Creating Differentiation Through Innovative E-Commerce Fulfillment
When shippers work with a 3PL that is consistently investing in technology and new distribution centers, they can increase service consistency and offer their customers unexpectedly fast fulfillment.
Bolstering Customer Experience in the Supply Chain
3PL MD Logistics becomes an integral part of retailers’ supply chains, focusing on both its customer’s experience and their customers’ experience.
Customer Service, Supply Chain, Technology
What Is a Continuous Delivery Experience and How Has COVID-19 Increased Its Importance in the Supply Chain?
As the country and global economy begin to recover, the question on everyone's minds is: “What will re-entry into the business world look like?” As companies transition into the “new normal,” implementing a CDX solution is of the utmost importance.
E-commerce, Customer Service, Retail
Agility On Demand
When you combine consumer demand for deliveries at a breakneck pace, the historically tight labor market, and the unpredictability of the global trade landscape, e-commerce businesses must be just as fast as they are flexible to succeed today’s market.
E-commerce, Finance, Risk Management
Labeling Is Key in Keeping Up with Today’s Supply Chain
COVID-19 has created unprecedented challenges for supply chain and logistics management, and the pressure is on to deliver essential supplies, such as toilet paper and food, to consumers on time. Successfully delivering a product on time involves many factors, and labeling shipments correctly is one of them.
E-commerce, Expedited Shipping, Retail
Amazon Shoppers Won't Abandon Ship
Many U.S. consumers have negative feelings toward Amazon's impact on the retail industry and the environment, but that doesn't translate to lost sales.
E-Commerce Engine Technology Revs Up Efficiency
E-commerce has remapped supply chains. Across both business-to-business and business-to-consumer transactions, technology is taking on the complexity caused by this shift and driving efficiency.
E-commerce, Expedited Shipping, Last Mile Delivery
The Need for Speed: Overcoming the Final Hurdles to Faster E-Commerce Deliveries
Retailers need to address new challenges, from bolstering distribution networks to managing complexity, to continue to expand their e-commerce operations.
E-commerce, Customer Service, Fulfillment
Streamlining E-Commerce Fulfillment
Ten tips every digital retailer needs to know to streamline their e-commerce fulfillment process.
E-commerce, Customer Service, Retail
How Is Coronavirus Impacting E-Commerce?
As coronavirus continues to spread globally, new ramifications are revealed daily. How is the virus impacting e-commerce operations and the supply chain, and how can retailers respond?
Green Logistics, E-commerce, Packaging
How Green Was My Tally?
One-third of online shoppers buying health and beauty products are willing to pay more for environmentally friendly packaging.
Customer Service, Logistics Solutions Providers, Transportation Management Systems (TMS)
Importer Maximizes Savings and Customer Service with Kuebix TMS
By leveraging Kuebix and an integration with NetSuite, equipment parts importer Summit Supply ensures every order is shipped with the quickest, least expensive option to maximize savings and service.
Customer Service, Supply Chain, Transportation
GOOD QUESTION | When choosing a logistics provider, what’s more important: cost or customer service?
Readers reveal the deciding factor in choosing a logistics provider: cost or customer service.
Customer Service, Global Logistics, Technology
Seeing Clearly: The Value of Visibility
Lost visibility into your supply chain means lost value. The good news is that the right telematics and related technologies can help maintain powerful visibility and control over even the most complex global supply chain networks in service today.
E-commerce, Supply Chain, Warehousing
Need Speed Across the Supply Chain? It's All About the Barcode
Barcode labels are a smart and cost-effective way to make productivity gains in your warehouse.
E-commerce, Retail Logistics, Retail
That's a Wrap: Holiday Shipping Tied Up in Knots
During the holiday shopping season, all eyes are on shipping, with more than half of consumers (60%), and nearly three-quarters of millennials (74%) claiming they were disappointed with holiday shopping services in the past.
E-commerce, Logistics, Supply Chain
Parts & Parcel
Driven by an increase in e-commerce, global parcel volume grew from 74.4 billion shipments in 2017 to 87 billion last year. On average, 23 parcels per person were shipped globally, and 2,760 parcels were shipped every second, according to the Pitney Bowes Parcel Shipping Index.
E-commerce, Logistics I.T., Supply Chain
E-Commerce Fulfillment: No Pain, No Gain
Escalade Sports transforms supply chain to capture e-commerce growth, improve customer service levels, and better manage inventory and demand planning.
Five Reasons Why the Delivery Economy Is Here… Now
project44 recently surveyed 750 consumers and 500 marketing executives to better understand where brands and consumers are aligned (and misaligned) on what makes a great delivery experience. The survey uncovered five compelling trends that all point to the emergence of the Delivery Economy.
E-commerce, Expedited Shipping, Last Mile Delivery
Tackling E-Commerce Shipping
E-commerce is quickly becoming a part of our everyday lives – putting pressure on retailers. Here are tips to help e-commerce shippers keep costs down and customers happy.
CPG Brands Find Their Place Online
Established CPG brands accustomed to a pallet to pallet fulfillment model need to accommodate a pallet to piece approach in a growing direct-to-consumer marketplace. At the same time, these brands face competition from agile, online-only start-ups that begin with a direct-to-consumer fulfillment model.
E-commerce, Retail Logistics, Supply Chain
SMBs and E-Commerce
Here's a look at the strategies that small- and medium-sized retailers use to help them thrive despite competiton from much larger companies.
Customer Service, Supply Chain
EFW's Net Promoter Score Program Measures Customer Satisfaction
Estes Forwarding Worldwide’s Net Promoter Score Program directly supports its mission statement: to deliver the EFW Experience by exceeding expectations each and every time.
Fulfillment, Supply Chain, Warehousing
PRODUCT SPOTLIGHT | Fulfillment Innovations
Product spotlight on fulfillment innovations
Aftermarket Auto Parts Supply Chain: No Time To Spare
As in many other industries, technology is changing the aftermarket auto parts sector. Not only is e-commerce upending traditional distribution channels, but advances in technology are changing cars themselves, and these shifts are reverberating to the auto parts market.
E-commerce, 3PL, Third-Party Logistics
E-Commerce Raises the Snack Bar
Nature's Bakery turns to a third-party logistics provider, ITS Logistics, to launch a direct-to-consumer e-commerce channel for its snack bars.
E-commerce, Supply Chain, Technology
X Marks the Spot: Geocoding is Here and the Supply Chain Must Get Onboard
Geocoding and mobile solutions are two examples of innovative technology with the potential to shape the future of supply chain logistics for the better, by improving efficiency and the customer experience. Enterprises are wise to prepare for this shift in order to remain competitive within the market.
Customer Service, Logistics, Supply Chain
How Evolving Consumer Behavior impacts Global Supply Chains
The impact of evolving consumer shopping behaviors on retailers and manufacturers is the focus of a new supply chain study by DiCentral, a B2B integration services provider, along with the Center for Supply Chain Research at Lehigh University.
E-commerce, Fulfillment, Supply Chain
Solving the Three Toughest Challenges In E-Commerce Fulfillment - DHL Supply Chain
E-commerce is continuing to create opportunity for a range of businesses, but supply chain challenges can limit growth and compromise customer relationships.
E-commerce, Logistics, Supply Chain
Time to Stop Hating the 'A' Word
The Amazons of the world are changing the way small and mid-sized business owners sell and distribute their products, which businesses can use to their advantage.
Intermodal, Customer Service, Supply Chain
CRM System Brings Ease of Use and Multimodal Benefits - DLS Worldwide
DLS Worldwide’s CRM System provides customers with a simple interface in which shippers can find multimodal quoting, booking and reporting, shipment tracking, and invoice management with online payment options.
E-commerce, Logistics, Supply Chain
Choose Your Own E-Venture
As the demand for faster shipping and better e-commerce availability increases, retailers will need to adopt new order fulfillment and shipping strategies to stay in prime shape.
E-commerce, Expedited Shipping, Retail
The Leader of the Pack
Randa improves pick, pack and ship process with supply chain consulting firm VSS and Cybra's MarkMagic barcode labeling software
E-commerce, Retail Logistics, Retail
Getting Up on the Right Side of the Bedding
E-commerce retailer Buffy Inc. scales operations with Boxzooka as its 3PL fulfillment and warehouse management systems provider.
E-commerce, Retail Logistics, Distribution
A New Argument for Pool Distribution as More Specialty E-Retailers Set Up Shop
Pool distribution is one strategy that’s getting a second wind in the face of intensifying e-commerce pressure and the changing face of America’s malls.
E-commerce, Retail Logistics, Fulfillment
Solving the Three Toughest Challenges in
E-commerce Fulfillment - DHL Supply Chain North America
E-commerce is continuing to create opportunity for a range of businesses, but supply chain challenges can limit growth and compromise customer relationships.
E-commerce, Retail Logistics, Fulfillment, Real Estate, Warehousing
How the E-commerce Warehouse Is Adapting to Life in the Big City
The goalposts in e-commerce fulfillment continue to move. Consumers routinely expect two-day or even next-day delivery, and same-day delivery is on the horizon.
E-commerce, Retail, Supply Chain
Not So Fast: Rethinking Multi-Item Orders
Delighting convenience-seeking shoppers while still guaranteeing logistics efficiency starts with assessing retail shipments to orders ratio, or RSO.
E-commerce, Retail Logistics, Retail, Logistics, Supply Chain
Click & Collect Not Clicking Yet
The New NAFTA winners and losers; shippers need larger customs bonds; Panama Canal sets record annual cargo tonnage in fiscal year 2018; South Korea trade growth remains positive in Q4 2018; the EU countries importing the most coffee; Feelunique partners with SEKO Logistics for cross-border growth into China; first global network of ocean-bound plastics supply chains
E-commerce, Supply Chain, Warehousing
Things are Looking Up for Multistory Warehouses
3PLs and tech providers can empower ethical supply chains, winter warehouse tips, what is most important to carriers when working with shippers, Fleet Advantage 2018 benchmarking survey reveals fleet operators pulse about rising fuel and maintenance and electric trucks, female high school students, findings from 2019 Third-Party Logistics Study, Forrester forecasts that companies will spend $434.9 billion to run IoT solutions by 2023, startup aims to make robots safe around factory workers, conditions ripe for multistory warehouses, automated material handling equipment market to exhibit significant growth during 2018–2024
E-commerce, Logistics, Supply Chain
Post Office Dings E-Commerce?
Two important developments–the US Postal Service’s relationship with Amazon and the U.S.withdrawal from the Universal Postal Union (UPU)–will impact domestic and international e-commerce shipments.
E-commerce, Fulfillment, Retail, Warehousing
Keeping up with B2B Fulfillment Demands this Holiday Season
According to a recent report by CBRE, the average U.S. warehouse is about 34 years old. While this may seem relatively “young”, in our digitally-transformed world, any 34-year-old technology is practically a senior citizen. What’s more, within retail, the last five years has seen the rise of eCommerce as a preferred shopping method for consumers. It’s no surprise that the same CBRE report notes that U.S. warehouses are currently under significant strain to keep up with demand.
E-commerce, Logistics, Supply Chain
E-commerce Shipment Costs to Rise
Two recent and important developments will impact domestic and international e-commerce shipments. The first one concerns the U.S. Postal Service's relationship with Amazon. Let me set the stage.
E-commerce, Expedited Shipping, Distribution, Logistics
New DHL Survey Reveals Expected Cyber Monday Growth for Businesses & More
A DHL distributed a poll to U.S. e-commerce businesses, reveals major challenges, priorities and more for e-comm businesses this Cyber Monday.
3PL, Customer Service, Fulfillment, Supply Chain
15 Key Questions to Ask Before Choosing an Outsourced Fulfillment Partner
Is outsourcing your fulfillment the best option for your business? Here are 15 important questions to ask a potential partner.
E-commerce, Retail Logistics, Retail, Logistics, Supply Chain
Supply Chain Commentary: Satisfying Customer Demand in a 365 E-Commerce Market
Today, shippers need to employ innovative solutions year-round, both digitally and with a physical presence in the supply chain.
E-commerce, Sourcing/Negotiations, Logistics, Supply Chain
Simplifying Trade Complexity
Business continuity remains essential in building supply chain resilience; an Amber Road/AAEI survey on sourcing, trade and e-commerce highlights identifies challenges and strategies to help global supply chain managers proactively prepare for trade complexities; more temperature-sensitive medicines are moving by ocean freight despite market shake-up
Customer Service, Logistics, Supply Chain
The Customer Experience: The Last Mile Gets the Royal Treatment
This story examines how e-commerce retailers use last-mile fulfillment strategies to gain competitive advantage.
E-commerce, Retail, Logistics, Supply Chain
The Amazon Effect: No Longer a Phantom Menace
Retailers strike back at the Amazon empire by providing e-commerce customers with same-day and faster delivery.
E-commerce, Fulfillment, Retail, Logistics, Supply Chain
5 Ways to Improve Fulfillment Center Efficiency
Here are five key considerations to remember when solving for improved efficiency in your fulfillment center.
E-commerce, Retail, Logistics, Supply Chain
H.O.W. | How to Transform the Supply Chain for Omnichannel Retailing
Getting your supply chain ready for omnichannel retailing requires integration with IT, sales and marketing, and procurement as well as transportation. Companies should assess what they can do in-house, and which areas require outside help.
E-commerce, Retail, Supply Chain
Collaborative Supplier Management: The Key to Beating Holiday Fever
With holiday celebrations in at least eighth months each year and nearly no product category left untouched—from candy to clothing and home furnishings—retailers need to make sure their e-commerce strategy is letting them capitalize on consumers’ growing appetite for seasonal items.
E-commerce, Reverse Logistics, Retail
Solved: Creating an Omnichannel Approach for a Sporting Goods Maker - Crane Worldwide Logistics
Crane Worldwide Logistics helps its client, a sporting goods manufacturer, develop the automated and physical logistics infrastructure required to seamlessly distribute its products to e-commerce, retail, and wholesale customers.
E-commerce, Retail Logistics, Retail, Supply Chain
Supply Chain Be Nimble,
Supply Chain Be Quick
Use these tips to identify and respond quickly to changing variables in an omni-channel supply network.
E-commerce, Retail Logistics, Retail, Supply Chain
Developing Innovative Delivery Services That Delight Customers
To compete in today’s evolving retail landscape, companies must differentiate themselves to meet consumer demands and drive brand loyalty.
E-commerce, Retail, Logistics, Logistics I.T., Supply Chain, Warehouse Management Systems (WMS)
Warehouse Upgrade: Of Boxes and Briefs
To prepare for the holiday rush, apparel retailer MeUndies is adopting a more automated, efficient system to provide better tracking, quality control, and more efficient labor usage.
E-commerce, Logistics, Supply Chain, Technology
5 Ways Automated Dimensioning Helps Optimize First Mile Logistics
Fulfillment, Logistics, Supply Chain, Visibility
Optimizing Inbound Freight Beyond the Shipment Level - Schneider Logistics
In order to gain true end-to-end supply chain visibility and unlock the full potential for strategic savings opportunities, shippers must get beyond the shipment level to the PO level.
E-commerce, Logistics, Supply Chain
Sweep the Dock for E-Commerce Insight - Transportation Insight
By tapping collective, multi-modal intellectual capital of leading industry pioneers, shippers can transform the supply chain with a sweep of the dock.
E-commerce, Distribution, Logistics, Supply Chain
Direct Hit
E-commerce has forever changed the way people shop. Now businesses of all sizes must reassess their supply chains to go direct to the consumer with faster-than-fast delivery and free shipping.
Fulfillment, Logistics, Supply Chain
Specialized Packaging & Personalized Fulfillment - MD Logistics
MD Logistics’ customized supply chain solution helps a luxury brand manufacturer provide a personalized shopping experience while maintaining a high turnaround rate.
E-commerce, Retail, Logistics, Supply Chain
Green E-tailer Fertilizes the Bottom Line
Sustainable products company Grove Collaborative grows its bottom line by using a data analytics platform to cut shipping costs and optimize fulfillment.
E-commerce, Retail Logistics, Retail, Logistics, Supply Chain
Amazon’s Prime Day: Primetime for Online Retailers to Get Logistics Lessons
Amazon is the most sophisticated technical and logistical company on the planet. Here's what online retailers can learn from Prime Day.
E-commerce, Fulfillment, Retail, Logistics, Supply Chain
E-commerce Fulfillment Survey Finds Evidence of Retailer Growing Pains
E-commerce, Logistics, Supply Chain
Report: New Data Shows Extent of E-Commerce's Differing Impact on Retail Categories
E-Commerce has generated significant volumes of sales in the U.S. electronics and clothing industries but has yet to gain traction in other retail sectors, according to a CBRE Group, Inc. analysis of recently released government data.
E-commerce, Logistics, Supply Chain
Online Shoppers Turning To International Retailers
Nearly half of avid U.S. online shoppers bought items from international retailers, demonstrating the need for retailers to offer more personalized services as a way to compete against lower prices, according to the sixth annual UPS Pulse of the Online Shopper study.
Customer Service, Logistics, Supply Chain
Use Your Supply Chain to Earn
Customer Loyalty
As businesses look for ways to improve and optimize the supply chain with customers in mind, they need to factor in elements that will allow them to leverage the supply chain in order to fuel customer loyalty.
E-commerce, Retail, Logistics, Supply Chain
Commentary: How to Compete with Amazon’s Lower Free Shipping Threshold
Amazon recently announced another slash to its free shipping requirements and is now down to $25. Here's how retailers can compete.
E-commerce, Retail, Logistics, Supply Chain
Supply Chain Insights: Three Key Logistics Movers and Shakers
The growth of e-commerce, technology change, and other cyclical and structural factors are reshaping supply chains according to a new research from Colliers International. The report also found the three key movers and shakers.
Customer Service, Logistics, Supply Chain
Auditing Beyond Compliance
Evaluating the continuing alignment of customer requirements, acceptable associated risk and service provider capability.
E-commerce, 3PL, Retail, Logistics, Third-Party Logistics, Supply Chain, Technology
How 3PL Warehouses Can Capitalize on the Escalating Demands of Prospects and Customers
3PL warehouses are not only in demand, but in a position of strength. This provides 3PL operators a unique opportunity to build lasting relationships with key customers, suppliers, and retailers of their choice.
E-commerce, 3PL, Education, Retail, Logistics, Site Selection, Supply Chain, Technology , Transportation
Download the Inbound Logistics Planner App Today
Find the right solutions, carriers and partners to drive efficiency in your supply chain operations and enable your enterprise to navigate the twists and turns, ups and downs of the coming year.
E-commerce, Retail, Logistics, Supply Chain
Omni-Channel Retail: Roadmap To Profit
Omni-channel retail supply chains are forging new paths to profitability. Here's what they look like.
E-commerce, Last Mile Delivery, Retail, Risk Management, Supply Chain
GOOD QUESTION | What’s your supply chain resolution for 2017?
Readers reveal the issues that could disrupt the supply chain…as well as their sleep.
E-commerce, Retail, Logistics, Supply Chain, Technology
Shaking Up the Brown Box: Big Winners in Supply Chain Evolution
Business to consumer demand is set to outpace supply in the marketplace. Those who can solve that problem will be the big winners in the next phase of supply chain management.
Fulfillment, Lean, Logistics, Supply Chain, Technology
Using Network Optimization Technology To Enable Your Lean Supply Chain
From a Lean and agile supply chain perspective,an optimally designed supply chain can significantly improve margins,support expansion into new markets,enhance the customer experience,and reduce operating costs.
E-commerce, Inventory Management, Retail, Logistics, Supply Chain
Solving the E-Commerce Puzzle
To overcome the challenges that e-commerce presents to the supply chain, shippers need to succeed at omni-channel fulfillment. From leveraging brick-and-mortar stores to deploying an order management system, here’s how they can compete in an e-commerce world.
E-commerce, Reverse Logistics, Retail, Logistics, Supply Chain
Rethinking Reverse Logistics for Online Apparel Returns
As physical shopping bags are being replaced by virtual ones, it’s important for retailers to update their policies and logistics strategies to align with consumer behavior and expectations.
E-commerce, Retail Logistics, Retail, Logistics, Supply Chain
Tackling Retail Logistics: Build Your Team First
The flexible supply chain of the future is full of opportunities and challenges. With the right team and talent on your side, you’ll be well positioned for success. Here’s how to get the right people.
E-commerce, 3PL, Third-Party Logistics, Warehousing
3PLs Up The Ante
Thirty years ago, third-party logistics providers offered mainly rudimentary logistics and warehousing services. Today, however, many 3PLs offer complex solutions that help companies achieve strategic goals.
E-commerce, Logistics, Supply Chain, Picking Solutions, Technology
The Who, What, When, and Why of Warehouse Wearables
As wearable technologies, such as smart glasses and augmented reality, grow less expensive and more accessible, an increasing number of companies are exploring whether wearables could benefit their warehouse operation.
E-commerce, Last Mile Delivery, Logistics, Supply Chain
GOOD QUESTION | What logistics concerns keep you up at night?
Readers reveal the issues that could disrupt the supply chain…as well as their sleep.
3PL, Customer Service, Logistics, Third-Party Logistics, Supply Chain, Transportation
How Specialized Transportation Can Improve Customer Service
Working with a specialized transportation provider will save you time and headaches while keeping your customers happy and costs down.
Retail Logistics, Customer Service, Last Mile Delivery, Retail, Logistics, Supply Chain
3PLs & Carriers: At Your Service
A look at the metrics that shippers and their service providers use to evaluate the quality of customer service.
E-commerce, Retail Logistics, Distribution, Supply Chain
Getting Distribution Centers in Peak Season Shape
Distribution centers (DCs) play a key role in the overall success of each peak season, as supply chain professionals must meet the surge in consumer demand and fulfill orders efficiently. Here are 10 ways to help you identify and fill seasonal needs of distribution centers.
3PL, Customer Service, Logistics, Third-Party Logistics, Supply Chain, Visibility
GOOD QUESTION | When choosing a carrier/supplier, what’s more important: cost or customer service?
Readers choose between cost and customer service as the most important selection criterion for a carrier or supplier.
E-commerce, Lean, Retail, Logistics, Supply Chain
How Supply Chain Strategies Impact
E-commerce Success
The emergence of e-commerce as part of a company’s omni-channel marketing program requires not only an agile, lean supply chain but also a strategy to get there.
Air Cargo, E-commerce, Logistics, Supply Chain, Transportation, Visibility
Airfreight Forwarders Ride Headwinds and Tailwinds
Airfreight forwarders face headwinds — from shippers shifting to ocean freight and fewer routes for air cargo shipments — and must learn to leverage opportunities.
E-commerce, Retail Logistics, Retail, Logistics I.T., Supply Chain
Accurate Product Data Drives Supply Chain Systems
Supply chain applications stumble when the product data they’re using is inaccurate. Here's how to make sure data is consistent and comes from well-crafted and executed processes.
E-commerce, Retail Logistics, Distribution, Retail, Site Selection, Real Estate, Trucking, Transportation
Trends—October 2016
Rise of e-commerce changing logistics real estate landscape; Companies who don’t sell globally may be sacrificing profits; Many smaller fleets non-compliant with upcoming ELD mandate
Bar-coding Systems, E-commerce, Retail Logistics, Retail, Supply Chain Management, Warehousing
Using Tunnel Scanning to Meet
E-commerce Challenges
Consolidation warehouses typically contend with labeling inconsistency in e-commerce orders. Here's how to boost read rates for packages and avoid manual handling.
E-commerce, Retail Logistics, Retail, Logistics, Supply Chain, Technology
Retail Logistics: When Fast Isn't Fast Enough
This story looks at some recent trends affecting retail supply chains, including demand for speed and flexibility, ongoing emphasis on omnichannel marketing, and globalization.
Customer Service, Logistics, Supply Chain, Trucking, Transportation
Keys to Customer Retention in a Competitive Environment
Customer retention in today’s competitive marketplace is important. Thomas Griffin of DLS Worldwide offers the keys to customer retention.
Customer Service, Global Logistics, Retail, Logistics, Supply Chain
Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.
3PL, Customer Service, Logistics, Third-Party Logistics, Supply Chain
Still Pushing Your Customers Around?
Using the best logistics IT available, and partnering with world-class carriers and 3PLs, can help you find a better way towards supply chain success.
E-commerce, Distribution, Inventory Management, Logistics, Retail, Supply Chain
Balancing Inventory for a Better Customer Experience
With the growth of e-commerce, retailers have identified a potential opportunity to reduce working capital by thinning inventory at brick-and-mortar stores—opting instead to maintain major portions of inventory at distribution centers upstream.
3PL, Customer Service, Logistics, Third-Party Logistics, Supply Chain, Technology
3PL Customer Service Specialization
Industry expertise is the most impactful way to positively affect customer service requirements.
3PL, Customer Service, Logistics, Third-Party Logistics, Partnership, Supply Chain
Readers' Choice: Top 10 3PL Excellence Awards 2016
Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.
Customer Service, Logistics, Partnership, Supply Chain, Technology , Visibility
Cloud-Based Route Planning? That Would Be Ideal!
Wholesale distributor Ideal Supply re-routed its delivery network through the cloud with the help of logistics technology provider Descartes.
Customer Service, Manufacturing
Optimizing the Industrial Purchasing Experience
An instant selling and ordering procedure could be a differentiator for industrial companies looking to boost their customers' industrial buying experience.
Fulfillment, Logistics, Supply Chain, Technology , Warehousing
Managing Warehousing Requirements During Peak Periods (Without Committing to Long-term Contracts)
Warehouses can use a number of techniques to maintain service level agreements (SLAs) – the ”guaranteed” turnaround time for an order to go out – during peak demand periods.
E-commerce, Retail Logistics, Distribution, Warehouse Management Systems (WMS), Technology , Warehousing
Warehouse Makeover: Blueprint For Change
The warehouse design of tomorrow is flexing to meet the physical needs of basic warehouse operators as well as more highly automated e-commerce fulfillment centers.
Fulfillment, Logistics, Supply Chain, Technology , Warehousing
Advantages of Waveless Order Fulfillment
Waveless fulfillment consistently maximizes warehouse productivity by assigning orders on a real-time basis as resources and fulfillment opportunities become available.
E-commerce, Retail, Logistics, Supply Chain, Technology
Analyzing Freight & Logistics Operations
Disruption is coming to the freight and logistics industry. By seeing and understanding the full spectrum of operations, transport-oriented firms can survive and succeed in a dramatically changed environment.
E-commerce, Distribution, Logistics I.T., Warehouse Management Systems (WMS), Technology , Warehousing
Two Key Factors Drive WMS Adoption Today
The warehouse management system (WMS) has emerged as a valuable tool for tracking and streamlining tasks, the workforce, and material/equipment flows. Here are two factors driving its adoption today.
E-commerce, Logistics, Supply Chain, Trucking, Transportation Infrastructure, Transportation
Trends—March 2016
A predicted freight slowdown stalls driver wage increases for 2016; President Obama proposes oil tax to fund infrastructure; Logistics trends of 2016
E-commerce, Logistics, Supply Chain
They Might Be Giants
This story provides a look at how e-commerce and logistics information technology help small and medium-sized businesses gain advantages that allow them to compete as though they were larger companies.
E-commerce, 3PL, Retail, Third-Party Logistics, Risk Management, Supply Chain
Accelerating Enterprise Logistics With Top-Tier Multi-Modal Solutions
Logistics has evolved into a strategic business concern, driving enterprises to seek third-party logistics (3PL) providers with multi-modal capabilities for complete end-to-end integration.
Careers, Customer Service, Global Logistics, Logistics, Partnership, Supply Chain
Multinational Diversity Drives Measurable Success in Logistics Operations
Multiculturalism can be the competitive advantage that makes the critical difference in the success of your supply chain operations.
Customer Service, Cloud Computing, Logistics, Supply Chain, Transportation Management Systems (TMS), Technology
Real-Time Load Tracking: Improving Productivity and Customer Service, and Reducing Costs
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs.
3PL, Customer Service, Logistics, Third-Party Logistics, Supply Chain
How to Stand Out in a Crowded Marketplace
With so many choices available, varying freight, and small package shipping needs, the 3PL service offering needs to be about more than the transaction.
SWISH! Shippers Score with Small Box Deliveries
Companies are shipping ever-increasing volumes of small parcels as e-commerce grows. Read about the strategies that shippers and providers are using to offset the higher cost of small parcel delivery.
E-commerce, Retail Logistics, Retail, Supply Chain
Naughty or Nice—Which Retailers and Delivery Services Will Make the Grade this Holiday Season?
The holiday season is well underway, increasing the pressure on companies to address transportation problems and change the outcome before they turn into costly errors.
Customer Service, Retail Logistics, Retail, Logistics, Supply Chain
Whatever It Takes
The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.
Customer Service, Logistics, Supply Chain, Technology
The Value of a Positive Customer Experience
The real value of a software partner can be found in the days and weeks that come after the learning phase. Most customers are looking for a positive experience to happen after the purchase.
Customer Service, Logistics, Supply Chain
Customer Service Superstars And the Winners Are…
Three retailers explain how they use logistics and other functions to deliver outstanding customer service.
E-commerce, Temperature-Sensitive Goods, Food Logistics, Legislation, Public Policy, and Regulations, Logistics, Supply Chain, Specialized Logistics, Technology , Transportation
The Dairy Supply Chain: From Farm to Fridge
How milk and other dairy products moo-ve from tens of thousands of cows to store shelves across the country - with udder efficiency.
E-commerce, Retail Logistics, Retail, Supply Chain
Optimizing the Holiday Supply Chain With Reliable ETA
Timeliness is top of mind during the holiday season. Here's how analytics can help shippers meet delivery spikes and prepare their supply chains.
E-commerce, Logistics, Supply Chain, Security
What Trends are Shaping the Global Air Freight Market?
Keep these trends in mind when selecting an air logistics supplier to find the best solution to suits your needs
E-commerce, Asia, China, Global Logistics, Retail
How to Implement a Successful Retail Omni-Channel Logistics Operation in Asia Pacific
For any United States-based company interested in expanding its retail logistics operations outside of the country, Asia Pacific may be the most ideal location.
E-commerce, Distribution, Retail, Logistics, Supply Chain, Technology
Why Parcel Sorting Automation Can't Wait
As e-commerce continues to surge, the case for automation is now too compelling to ignore. One good way to start can be to automate parcel sorting at local and regional distribution centers.
E-commerce, Cross-Docking, Logistics, Packaging
Shipping for the Digital Age
In order to create a consistent end-to-end logistics system, shippers need to connect the technological dots. Find out how.
E-commerce, Import, Export, Global Logistics, Retail, Partnership
The Beauty of Global Logistics
EM Cosmetics brings its products to the global market through the use of international shipping and package consolidator MyUS.com.
E-commerce, Automotive Logistics, Retail, Logistics, Supply Chain, Transportation Management Systems (TMS), Technology
Trends—October 2015
Amazon’s Dash Replenishment Service gives industrial buyers a preview of how IoT may impact procurement; Private label sourcing faces new headwinds; Cloud Logistics debuts the latest twist in TMS deployments; CMA CGM launches first smart connected container ship; Automotive parts buyers are leveraging omni-channel options
E-commerce, China, Food Logistics, Global Logistics, Legislation, Public Policy, and Regulations, Logistics, Retail, Trucking, Specialized Logistics, Transportation
Trends—September 2015
New York State minimum wage directive may be a tipping point for automation in the fast food industry; Organic food recalls are on the rise; Alix Partners reports that nearshoring trend continues to grow; Pro truck interests take weight restriction fight in new direction; 2015 holiday shoppers are looking for options; The cash handling supply chain is poised to move from manual processing to scanning technology, thanks to the new GS1 US Cash Visibility Discussion Group.
E-commerce, Retail, Technology , Warehousing
Just Another Brick in the Mall
E-commerce is leaving a trail of brick-and-mortar debris in its wake.
E-commerce, Economic Development, Global Economy, China, Canada, Automotive Logistics, Manufacturing, Logistics, Supply Chain Management
Global Logistics—August 2015
In spite of U.S. dollar strength, domestic manufacturing remains competitive globally; UPS tests new electric cargo bikes to handle urban deliveries; Bi-national Great Lakes Seaway Partnership promotes commercial shipping along the Saint Lawrence Seaway system; Mercedes-Benz reconfigures its global supply chain; Global Logistic Properties shifts investment from China to United States; Freight rail gains traction in passenger transport-focused China; China debuts the world’s longest freight train route linking the northeast city of Harbin with Hamburg, Germany.
E-commerce, Distribution, Global Logistics, Logistics, Retail, Supply Chain Management
CPG Market Demanding More Flexible Logistics Solutions
E-commerce and omni-channel retailing have a major impact on supply chain and logistics needs, and customers have to make sure their supply chain is equipped to offer maximum flexibility.
E-commerce, Last Mile Delivery, 3PL, Reverse Logistics, Logistics Solutions Providers, Logistics, Third-Party Logistics, Retail, Specialized Logistics, Transportation, Supply Chain Management
Channeling the Brick and Click Dilemma
As e-commerce continues to transform consumer behavior, retailers explore hybrid omni-channel supply chain models that deliver the best that online and in-store have to offer.
E-commerce, 3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Technology , Supply Chain Management
Turning Back the Pages: 20 Years of Top 100 3PLs
When you consider the rapid evolution of supply chain management over the past two decades the 3PL industry has been a featured piece in an increasingly pixelated mosaic.
E-commerce, Last Mile Delivery, 3PL, Logistics Solutions Providers, Chemical Logistics, Logistics, Third-Party Logistics, Specialized Logistics, Technology , Supply Chain Management
Trends—July 2015
Amazon and Walmart vie for last-mile supremacy; Nevada community college establishes logistics program to meet Tesla labor demand; Industrial buyers think outside the box; Consortium establishes new chemical footprint assessment; VMI opportunities abound as shippers look to optimize inventory; study looks at the ghost economy
E-commerce, 3PL, Logistics, Third-Party Logistics
3PLs Can Deliver Big Benefits to Small Companies
The right 3PL partner can help to even the playing field between SMBs and their larger big box competitors.
E-commerce, 3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Technology
2015 3PL Perspectives
Inbound Logistics’ exclusive market research survey on the third-party logistics (3PL) sector reveals new trends and opportunities.
What Customers Expect in the E-Commerce Age
Online shopping has vastly changed the competitive nature of the retail market.
Customer Service, Demand Planning, Inventory Management, Retail, Logistics, Logistics I.T., Supply Chain Management
Inventory Replenishment: Why Push When You Can Pull?
Retailers are implementing technology to more accurately forecast demand.
Customer Service, Logistics, Logistics I.T., Trucking, Transportation Management Systems (TMS), Transportation, Supply Chain Management
Improving Shipper/Carrier Relationships
To help save money, shippers should build a strong relationship with their LTL carrier.
E-commerce, Big Data, 3PL, Logistics, Logistics I.T., Warehouse Management Systems (WMS), Supply Chain Management, Warehousing
Building a Smarter Warehouse
Cloud computing, omnichannel management, and big data are the questions. Can your warehouse supply the answers?
E-commerce, Education & Careers, Manufacturing, Logistics, Retail, Transportation, Supply Chain Management
Trends—March 2015
U.S. beef supply chain participants form partnership to improve sustainability; Manufacturers and retailers fail to adopt best-in-class processes and technology to address global complexities; Online retailers need to rethink how they align their distribution networks; Spot market rates dip seasonally as West Coast volumes catch up; Staples and Syracuse University partner to drive new research and innovation.
E-commerce, China, Global Economy, Mexico, Global Logistics, Logistics, Supply Chain Management
Rethinking the Global Supply Chain
Shifting global dynamics and internal business process changes are compelling manufacturers and retailers to challenge the status quo and reinvent their supply chains.
E-commerce, Retail, Logistics, Supply Chain Management
How Omni-Channel Commerce Is Changing Traditional Supply Chains
Online and mobile commerce has shifted consumer behavior, as well as how products flow through the supply chain to the end user.
E-commerce, 3PL, Economic Development, Distribution, Logistics, Site Selection, Supply Chain Management, Warehousing
Site Selection & E-Commerce: Tapping Regional Excellence
E-commerce excellence and proximity to large population areas are the new drivers behind site selection for fulfillment centers.
3PL, Global Economy, Customer Service, Freight Forwarders, Legislation, Public Policy, and Regulations, Logistics, Technology
The Kings of ACE
When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.
E-commerce, Inventory Management, Retail
Searching For the New Perfect Order
Retailers need new technologies and capabilities to operate in a new omni-channel world.
Customer Service, Logistics, Supply Chain Management, Transportation
Choosing a Route Planning System
A route planning systems can drastically reduce the time it takes to plan your transportation schedule. Other benefits include lower mileage and fuel usage, decreased carbon emissions, and increased customer service.
E-commerce, Logistics, Site Selection, Supply Chain Management
Clothes Encounters: The Logistics of a Revolving Closet
With its subscription-based clothing rental model, Gwynnie Bee is tailoring the rules of e-commerce to make fashion fulfillment a perfect fit.
E-commerce, Logistics, Retail, Logistics I.T., Software-as-a-Service (SaaS), Supply Chain Management
The Luxury of Logistics Excellence
To expand its footprint in the luxury accessories market, Royce Leather indulged in a solution that connects it to new customers and streamlines fulfillment. That’s how Royce rolls.
3PL, Customer Service, Logistics, Supply Chain Management
Customer Service: It’s the Thought That Counts
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past.
Navigating Uncharted Territory
Geodis Wilson helps Alfa Laval deliver complex cargo to global destinations.
Customer Service, Food Logistics, Supply Chain Management
Leslie Dean: Serving Up FroYo Mojo
Profile of Leslie Dean, senior director, supply chain, at Menchie’s Frozen Yogurt.
Customer Service, Global Logistics, Supply Chain Management
Uncovering Value Through Performance Metrics
Kevin Hickey, Vice President, North American Customer Service for Maersk Line outlines the benefits of performance metrics, and the impact they have on carrier relationships and ongoing improvements.
Customer Service, Distribution, Inventory Management, Manufacturing, Legislation, Public Policy, and Regulations, Retail, Supply Chain Management
From the Outside In: Supply Chain as Strategic Advantage
Executives at two leading companies weigh in on supply chain’s value to their organizations.
E-commerce, Asia, Global Logistics, Risk Management, Supply Chain Management
Global Logistics—September 2014
Plan now to avoid supply chain disruptions from the latest Icelandic volcano eruption; Australia struggles with home delivery challenges; EU and China sign landmark customs agreement.
E-commerce, Inventory Management, Retail, Logistics I.T.
The New Retail: Three Legs to Stand On
Retail operations need support from e-commerce, IT, and logistics execution.
E-commerce, Expedited Shipping, Partnership, Risk Management, Trucking
Trends—August 2014
Google and Barnes & Noble partner to provide same-day book delivery; Shippers prioritize day-to-day problem-solving over contingency planning; APICS and SCC merge; Transplace identifies four areas key to preferred shipper status
E-commerce, Cross-border Trade, Canada, Global Logistics, Ocean, Ports, Rail
Global Logistics—August 2014
DB Schenker tests silent brake blocks; India changes policy for e-commerce foreign investment; Canada opens Customs Self Assessment preferences to U.S. shippers; Global steamship lines raise rates; European ports struggle with congestion and larger ships
E-commerce, Inventory Management, Retail, Supply Chain Management
New Retail Strategies: It’s a Store! It’s a Site! It’s a Warehouse!
Retailers are modifying their supply chain strategies in response to recent industry trends.
E-commerce, Inventory Management, Retail, Logistics I.T., Supply Chain Management
Diving Into Multi-Channel Fulfillment
Kaikini Bikini manages growth with integrated inventory control and shipping.
E-commerce, 3PL, Retail, Supply Chain Management
3PL e-Volution Continues
Online retailers such as Amazon and eBay are expanding their offerings to provide their vendors with logistics support.
E-commerce, Asia, Canada, Global Logistics, Materials Handling, Latin America
Global Logistics—July 2014
CeMAT 2014 showcases the latest materials handling innovations; Alibaba buys stake in Singapore Post; Paris looks to reduce city speed limits; Canadian rail industry begins phasing out DOT-111 tankers amid crude-by-rail boom; EU and China sign Customs agreement; Chinese food imports continue to grow; Nigeria looks to resurrect defunct national steamship line; Latin America is the world’s fastest growing market for software; Maersk Line voice support for Nicaragua Canal proposal.
E-commerce, 3PL, Distribution, Retail, Supply Chain Management
The Mechanics of 3PL Partnerships
Partnerships between four shippers and their 3PLs demonstrate logistics outsourcing strategies.
E-commerce, Inventory Management, Retail
Optimizing the Fashion Supply Chain
Fashion businesses must react instantly to fashion shifts and focus on getting goods to consumers quickly.
Customer Service, Partnership, Supply Chain Management
Tapping Social Media to Power Your Supply Chain
Many companies use social media to improve supply chain operations by connecting shippers and service providers.
E-commerce, 3PL, Distribution, Retail, Site Selection, Warehousing
E-Commerce DC Site Selection: Connecting the Dots
E-commerce retailers choose specialized distribution centers near parcel carrier hubs and transportation infrastructure.
E-commerce, 3PL, Distribution, Inventory Management, Retail, Packaging
Cosmetics Logistics: The Beauty of an Optimized Supply Chain
Cosmetics companies face challenges such as time- and temperature-sensitive shipments and retailer packaging requirements.
E-commerce, Expedited Shipping, Last Mile Delivery
Same Day Delivery: The Amazing Race
Garrick Pohl of Zipments discusses how the company facilitates same-day delivery.
E-commerce, Distribution, Inventory Management, Retail, Materials Handling, Picking Solutions, Warehousing
DSW Tries On New SKUs and Stocks
Retailer DSW's new replenishment materials handling solution improves inventory control and reduces in-store markdowns.
E-commerce, Reverse Logistics, Inventory Management, Retail, Supply Chain Management
Minimizing the Financial Impact of Peak Season Returns
Processing defective returns and overstocks quickly helps retailers maximize the recovery rate on this inventory.
3PL, Customer Service, Supply Chain Management
Plugging Multiple Brands Into Multiple Channels
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
The Five New Rules of E-commerce and the Path to Successful B2B Online Sales
Business to business (B2B) e-commerce sites must be well planned to increase revenue and support a growing client base.
E-commerce, 3PL, Distribution, Retail, Supply Chain Management
E-Fulfillment Strategies That Deliver the Goods
This story examines what customers want in an e-commerce operation and shares fulfillment strategies that merchants use to keep those customers happy.
E-commerce, 3PL, Retail, Supply Chain Management
8 Ways to Strengthen Online Retailer Supply Chains
Monitoring contracts, delivery commitments, and contingency plans helps online retailers keep their supply chains running smoothly, writes John Haber of Spend Management Experts.
Trends—April 2013
E-commerce presents retailers with challenges and opportunities; Food regulation top of mind for 3PLs and shippers; Daktronics’ lean machine keeps production at home; Nike partners with Bluesign Technologies to facilitate sustainable sourcing program among supply chain partners.
E-commerce, Distribution, Site Selection
e-Commerce: Finding the Sweet Spot
Online retailers seeking new sites for DCs and warehouses need the transportation infrastructure to support a constant, rapid-fire flow of shipments – plus a capable workforce, affordable utilities, and business incentives to help them get the most from their investment.
E-commerce, Picking Solutions, Warehousing
Improved Warehouse Operations: Cause to Celebrate
A warehouse control system that integrates voice-directed picking technology, a high-speed sortation system, and scanning technology streamlined party goods supplier Oriental Trading Company’s picking, packing, and shipping operations.
Surveying the Home Delivery Landscape
Retailers and shippers need to find ways to meet consumers’ changing demand for home delivery services, while maintaining adequate margins and finding new avenues for continued growth, writes Foster Finley of AlixPartners.
Maximizing Productivity in E-commerce Warehousing and Distribution Operations
Continuous e-commerce growth has prompted an increasing number of retailers to use third-party logistics (3PL) providers for handling their direct-to-consumer fulfillment. Jeffrey B. Graves of Sedlak Management Consultants explains that for retail logistics executives, assessing 3PL capabilities that best fit their company’s requirements can be a challenge, yet critical for optimum return on investment (ROI)
Measuring Customer Service: The Up-and-Coming KPI
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Weaving a New, Strong North American Presence
Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.
A Window of Opportunity
Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.
Retailers Rebalance Time vs. Cost?
Velocity is more important than price for some consumers, perhaps giving some retailers another component to consider as they compete, writes Publisher Keith Biondo.
E-commerce, Materials Handling
Sorting Out Savings Opportunities in Your E-Commerce Warehouse
Savvy distribution and supply chain managers should be looking at sortation and its related disciplines as a means of addressing problems and achieving savings, writes Jay Moris of Invata Intralogistics.
Holiday Stocking: Preparing for the Seasonal Retail Rush
Strong forecasting, careful vendor management, solid partnerships with carriers and optimized use of labor and equipment all help retailers manage the year-end holiday rush.
E-commerce, 3PL, Inventory Management, Retail
You Are Everywhere: Mapping the New Retail Supply Chain
Multi-channel apparel retailers such as Nordstrom use strategic inventory management, order fulfillment, transportation management, and reverse logistics to meet customer demand.
Customer Service, Partnership, Transportation Management
Jumping Through Hoops: The Importance of Vendor Compliance
Small companies face challenges in meeting the rules set out in vendor requirements manuals. Best practices help them comply with retailers’ supplier requirements successfully.
Dealing With Daily-Deal Sites
New e-commerce sites like Groupon and LivingSocial can bring huge sales volume in a very short period of time by reaching a targeted audience with appealing offers. Tod Yazdi of TAGGlogistics explains how shippers can work with fulfillment partners to make the most of this new opportunity.
E-commerce, Warehouse Management Systems (WMS)
Integration: Making e-Fulfillment a Pet Project
Deploying a warehouse management system (WMS) on a software-as-a-service (SaaS) basis allowed online retailer PetFlow.com to manage its own fulfillment operations without a large capital investment.
Customer Service, Last Mile Delivery
Delivering the Final Smile
The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.
Dedicated Refrigerated Fleet Helps Food Distributor Keep Its Cool
Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.
Superior Service, Seven Days a Week
When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.
Reliable In-Store Deliveries Fit to a Tea
Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.
Freight Consolidation Drives Auto Supply Chain Efficiency
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
E-commerce, Expedited Shipping
@Home With Demand-Driven Logistics
UPS My Choice, a new direct-to-home delivery service, turns consumers into inbound logistics practitioners.
Does Your 3PL Provide ‘Golden Rule’ Customer Service?
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
Customer Service, Last Mile Delivery
The Last Mile’s Lasting Impact
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.
3PL, Customer Service, Supply Chain Management
Managing a Customer-Driven Supply Chain
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
Customer Service: Who Needs it?
To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.
Customer Service, Distribution
Nexus Distribution: A Fresh Sheet of Customer Service
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Hyundai Merchant Marine (HMM): Plus-Sized Customer Service
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
3PL, Customer Service, Partnership, Supply Chain Management
What We’ve Got Here is Failure to Communicate
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
E-commerce, Expedited Shipping, Temperature-Sensitive Goods, Retail, Transportation Management, Supply Chain Management
Flower Power: John Kuehn
ProFlowers' time- and temperature-sensitive shipments create plenty of challenges for John Kuehn, senior vice president of supply chain operations. Here's how he nips problems in the bud.
E-commerce, Distribution, Fulfillment, Inventory Management, Retail, Supply Chain Management
Managing the Amazon Effect
Whether online or in-store, customers expect an immediate and frictionless shopping experience, thanks to Amazon. To compete, you must level the playing field with experiences that keep customers coming back to your branded e-commerce site.
Big Data, Demand Planning, Fulfillment, Logistics I.T., Transportation Management Systems (TMS)
Digital Transformation: The Experience is King
Over the holidays, my wife and I decided to give ourselves the gift of a new couch. Because I work in transportation and logistics, I knew that constraints up and down the supply chain easily could result in a long delivery lead time. So it was a pleasant surprise when the home furnishings company said to expect the couch in about three weeks.
E-commerce, Technology , Warehousing
IN BRIEF: New Services & Solutions
New supply chain services and solutions in 2022.
Intermodal, Retail Logistics, Fulfillment
Deploying an End-to-End Solution for a Manufacturer’s Product Launch
Faced with a considerable supply chain challenge—a large-scale product launch in the middle of the pandemic—Hub Group took a holistic, end-to-end approach—from drayage to fulfillment—to help its client.
E-commerce, Retail Logistics, Reverse Logistics, Retail
Finding a Home for Holiday Returns
Record retail sales, including a growing share of online purchases (see chart), mean that more returns than ever are flooding warehouses. U.S. holiday retail sales were up 8.5% compared to 2020, says data from Mastercard, and 66% of consumers will likely return at least one gift. At 18%, the e-commerce return rate is almost twice as high as retail returns overall.
E-commerce, Technology , Warehousing
IN BRIEF: New Services & Solutions
New supply chain services and solutions in 2022.
E-commerce, Last Mile Delivery, Retail
Last Mile Predictions and Priorities
The continued demand and expectation for last-mile delivery will require new solutions to optimize a strained supply chain.
E-commerce, Fulfillment, Retail
How to Combat Logistics Logjams
More than a year and a half into the pandemic, today’s logistics logjams are not expected to end anytime soon. That's why it's imperative brands today fortify their supply chains to best navigate the current environment and prepare for what unexpected challenges may lie ahead to limit future disruptions.
E-commerce, Fulfillment, Technology
Strengthening Omnichannel Capability to Address Fundamental Shifts in Consumer Behavior
Outsourcing supply chain operations to a 3PL partner is a strategic decision that enhances multiple levels of a business’s value chain.
Vertical Focus: Pet Supplies
From human-grade pet food to dog treats made with insect protein, here's what's trending in the pet product supply chain.
Fulfillment, Inventory Management, Warehousing
Old Processes Impede New Inventory Strategies
Few businesses use new technologies to tackle supply chain issues caused by the pandemic due to tighter costs and legacy work processes, resulting in lost revenue.
E-commerce, Temperature-Sensitive Goods, Food Logistics
Food Logistics: Let's Eat!
The pandemic and shift to home dining and takeout changed the recipe for the food supply chain. Here’s how food companies are addressing new challenges.
E-commerce, Retail, Risk Management
What to Expect and How to Prepare for Peak Season
Here’s what you can expect from this year’s peak season and what you can do to avoid issues during this time.
E-commerce, Retail, Sustainability
How Can Recommerce Benefit Your Supply Chain?
Recommerce is a fast-growing service focused on reselling problem inventory to extract value from existing products and reduce the environmental impact of manufacturing and transportation.
E-commerce, Fulfillment, Retail
Dashing Through Soaring Holiday Sales
E-commerce sales will keep growing during the 2021 holiday peak season as consumers continue to buy online across all categories.
E-commerce, Fulfillment, Retail
Unlock Potential With Buy Anywhere, Deliver Anywhere
Buy Anywhere, Deliver Anywhere (BADA) capabilities will enable organizations to offer the services that meet consumers’ demands, increasing customer satisfaction and the organization’s bottom line.
E-commerce, Cloud Computing, Technology
Twinning Your Supply Chain from Google
Google's two new supply chain management solutions—Supply Chain Twin and Supply Chain Pulse—provide a powerful business tool for small and mid-size enterprises.
E-commerce, Retail, Warehousing
For the Love of Dog
With pet adoptions soaring and consumer demand growing, makers of canine products increase production capacity and sniff out new delivery channels.
E-commerce, Inventory Management, Retail
What Retailers Should Add to their Holiday Checklist to Avoid E-Commerce Disruptions
It’s never too soon for retailers to start planning for the critical elements of the transaction process to ensure a successful holiday season and to avoid disruptions. Here are three items that should be on every online retailer’s holiday checklist.
Food Logistics, Fulfillment, Retail
Americans Take the Bait
As recreational fishing casts a wider net, equipment makers reel in new approaches to tackle supply chain challenges.
E-commerce, Demand Planning, Retail
How can brick-and-mortar retail make a comeback?
Supply chain leaders answer this month's Good Question, discussing whether brick-and-mortar retail can make a comeback.
E-commerce, Inventory Management, Retail
Fresh Strategies for Rebuilding Retail
As e-commerce demand builds, online-only and omnichannel retailers alike lay the foundation for new partnerships and processes to keep pace, brick by brick.
E-commerce, Retail, Sustainability
Streamlining Retail Logistics
What companies need to do to streamline logistics operations and implement best practices so they will have the right inventory at the right location.
E-commerce, Fulfillment, Technology
5 Ways to Keep Your Supply Chain on Track in 2021's Unprecedented Peak Season
Peak season 2021 is gearing up to be one of the most active in recent history. If your business feels like it is often unprepared for a surge in shipping, this year will likely not pull any punches.
Robotics, Fulfillment, Warehousing
Deploy a Robotics-Driven Fulfillment Solution to Reach Peak Productivity
Forward-thinking 3PLs and retailers are making moves now to digitize their operations and prepare for possibly their best peak season yet. Locus’s Robotics-as-a-Service (RaaS) model offers considerable flexibility as volumes and workflows change.
E-commerce, Retail, Visibility
5 Ways to Position Your Supply Chain for Retail Compliance Success
These five actions will help you meet retailers’ expectations and standards, from packaging and appointment scheduling to advanced ship notifications.
E-commerce, Last Mile Delivery, Retail
Amazon Delivery Drivers, Assemble!
Amazon is testing a premium service where shoppers can have their orders assembled upon arrival, as online furniture and houseware sales soar and shoppers make more big-ticket purchases online.
E-commerce, Distribution, Fulfillment
E-Commerce Fulfillment: DC Strategies for Riding the Surge
How the COVID-19 pandemic changed demand in five product categories, the challenges those changes created for e-commerce fulfillment, and the strategies that merchants and their service providers deployed to meet the need.
Maximizing Unused Vertical Space with a Vertical Lift and Mezzanine Is the Key to Better Productivity and Safety
Efficiency starts with an organized and free flowing work area. A Mezzanine and Vertical Reciprocating Conveyor (VRC) might be the perfect place to start.
E-commerce, Fulfillment, Materials Handling
Bulk Materials Handling: Conveying the Non-Conveyable
The supply chain shift to dynamic, difficult-to-forecast e-commerce fulfillment channels is even more challenging for a particular type of product: the bulky and oversized. Any item that's too big or otherwise out of spec to properly run on automated infrastructure like conveyors or sorters presents a cumbersome materials handling problem, and this article conveys the solutions.
LEGACY at the Crossroads of America
As e-commerce continues to dominate the retail landscape, many logistics services providers are evolving their solutions to meet this new demand. One example is LEGACY Supply Chain, a third-party logistics provider focused on e-commerce fulfillment in the United States and Canada.
Customer Service, Risk Management, Technology
Supply Chain: An Engine of Post-Pandemic Growth
If the supply chain is to take on an enhanced role, companies will need to stop seeing it merely as a cost center from which to drive ever greater efficiencies.
E-commerce, Retail, Technology
Stord Closes $65 Million Funding Round, Expanding Its Cloud Supply Chain
Stord, a cloud supply chain services provider for retail and e-commerce brands, raised a $65 million Series C round led by venture capital firm Bond, bringing its total capital raised in the past six months to $100 million.
E-commerce, Fulfillment, Technology
E-Commerce Enabled
To survive—and thrive—in today’s accelerated e-commerce environment, companies are reworking fulfillment strategies and supply chain networks. These providers offer scalability and solutions.
4 New Rules for Retail
While the grocery and home improvement sectors benefited from changes in consumer behavior during the pandemic, apparel and department stores struggled. Consequently, the following new rules will come into play for retailers in 2021.
Vertical Focus: Personal Care Products & Cosmetics
Take a look at what's trending in the personal care products and cosmetics supply chain.
E-commerce, Retail, Sustainability
Achieving a Sustainable Returns Program
Reverse logistics can be an opportunity for retailers and CPGs with the right approach.
Steering ArcBest with Values and Trust
Profile of Judy R. McReynolds, chairman, president and CEO, ArcBest.
E-commerce, 3PL, Food Logistics
Working Like a Dog to Fill Pet Food Surge Orders
A niche pet food company thrives during the COVID-19 pandemic thanks to a long-standing partnership with its third-party logistics provider.
Distribution, Fulfillment, Technology
Legend Valve Opens Fulfillment Spigot
The integration between 6 River Systems collaborative mobile robots called Chucks, Packsize, and JD Edwards’ ERP systems doubled Legend Valves’ pick rates and increased its order management and shipping accuracy.
E-commerce, Fulfillment, Retail, Technology
Speed, Reach & Flexibility Are Critical to Supply Chain Success in COVID Era
The growth of digital commerce is relentless, and the only way 3PLs can stay ahead is to adapt to market-driven needs to strengthen customers’ supply chains.
Home Improvement on a Winning Streak
The pandemic continues to boost sales for home improvement retailers as consumers spend much of their time at home. Total retail sales in the category were up 11% in July 2020 year over year according to the Department of Commerce.
Fulfillment, Risk Management, Warehousing
How to Prepare Your Warehouse for a Second Wave of COVID-19
Warehouses and fulfillment centers should take these precautions to mitigate COVID-19 risks, keep the workforce safe, and avoid costly downtime.
E-commerce, Expedited Shipping
The Need for Shipping Speed
Consumers now make 58% of their purchases online since COVID-19 began compared to just 32% before the pandemic, and many will spend more for expedited shipping, a new survey says.
E-commerce, Expedited Shipping, Fulfillment
E-Fulfillment Picks Up Speed
A look at strategies used by shippers and their transportation partners to deliver e-commerce orders with the speed that consumers require.
E-commerce, Retail, Technology
Vertical Focus | Retail
From mall grocery stores and athleisure sales to data-sharing with blockchain, this is what's trending in the retail supply chain.
E-commerce, Packaging, Sustainability
Top Packaging Innovations Enable E-Commerce Growth and Sustainability
Packaging is one of the important processes within e-commerce fulfillment. Working with a 3PL such as DHL Supply Chain can help you develop packaging that improves sustainability, lowers costs, and delivers the desired customer experience.
E-commerce, Inventory Management, Retail
12 Ways of Christmas
From new hires to customer expectations, here's what's in store for shippers this holiday season.
E-commerce, Food Logistics, Fulfillment
Shopping for E-Fulfillment Efficiencies
Online grocery shopping has morphed from a temporary necessity to a new way of life. Retailers with the best order fulfillment process and the highest-quality customer service will gain the upper hand.
3PLs Play Pivotal Role
Order volumes increased by 81% for third-party logistics (3PL) providers supporting e-commerce since the lockdown began, according to data from 3PL Central's customer base. These are the highest order volumes per 3PL ever, on par with Black Friday in 2019.
E-commerce, Technology , Supply Chain Management
Getting Out of the Woods
COVID-19 radically changed the workplace and how supply chains operate. Shippers that scale their technical infrastructure, put the customer first, and improve the remote working environment will thrive.
Customer Service, Demand Planning, Transportation
Building Resilience With Dedicated Transportation Solutions
In an volatile economic environment, shippers need reliable, cost-effective solutions to meet customer demand. Dedicated transportation solutions, which mitigate capacity risk and improve on-time delivery, can offer a solution.
E-commerce, Fulfillment, Retail
Reshaping Retail
Agile and innovative retailers transformed their operations during COVID-19. Will their new fulfillment options and increased digitization go out of style as stores reopen, or will they become retail staples?
E-commerce, Food Logistics, Retail
We Scream for Ice Cream
Consumers are screaming for ice cream, and retailers are refining their e-commerce tactics for this frozen treat. Take a look at some ice cream supply chain trends.
Big Data, Customer Service, Finance
Master Class in ROI
Large companies invested $153.4 million to transform their supply chain in the past three years, but only 10% became masters in achieving a profitable customer experience.
E-commerce, Temperature-Sensitive Goods, Food Logistics
Cold Storage Heats Up
Booming e-commerce and online grocery sales during the pandemic increased the demand for cold storage warehousing space in North America, but developers are not building fast enough to meet demand.
E-commerce, Food Logistics, Retail
Online Grocery Shifts into Hyperspeed
Here are three ways retailers can ensure e-commerce capabilities run efficiently by focusing on trading partner collaboration.
E-commerce, Fulfillment, Retail
5 Actions to Navigate Through the Retail Landscape
To better prepare your company for the journey ahead, here are five actions to position your supply chain for the impact of market volatility.
Customer Service, Demand Planning
Four Behaviors of Design Thinking
To safeguard customer loyalty and drive sustainably innovative solutions, some supply chain experts are turning to the design thinking methodology, which focuses on four crucial behaviors.
3PL, Customer Service, Demand Planning
Getting Crafty with Supply Chain Solutions
Verst Logistics helped an arts and crafts supplies company address peak season challenges and growing sales by expanding its supply chain capabilities.
E-commerce, Customer Service, Technology
How Small to Mid-Sized Businesses Can Recover Faster
On top of surging e-commerce demand, small and mid-sized businesses are facing increased shipping costs, logistical challenges, and extended shipping times. Here are a few things you can do to recover.
E-commerce, Demand Planning, Retail
Retailers: It's Time to Act
While 43% of retailers say they're taking aggressive action to mitigate the effects of COVID-19, 38% are taking only some action, and 19% are taking a wait-and-see approach. Retailers should take aggressive action to address these five issues to mitigate the effects of COVID-19.
E-commerce, Demand Planning, Retail
Vertical Focus: Pet Industry
Read about the latest supply chain updates in the pet industry as COVID-19 continues to affect the way consumers shop online, people choosing to foster cats and dogs, and what they're buying for their pets.
Creating Differentiation Through Innovative E-Commerce Fulfillment
When shippers work with a 3PL that is consistently investing in technology and new distribution centers, they can increase service consistency and offer their customers unexpectedly fast fulfillment.
E-commerce, Customer Service, Retail
Agility On Demand
When you combine consumer demand for deliveries at a breakneck pace, the historically tight labor market, and the unpredictability of the global trade landscape, e-commerce businesses must be just as fast as they are flexible to succeed today’s market.
E-commerce, Demand Planning, Supply Chain Management
5 Operational Actions Shippers Can Take to Build Resilience
Shippers can take these five operations-focused actions to build resilience and pave the way for success as they shift into the "operate" phase of the COVID-19 crisis—not only to efficiently operate in this new business environment, but also to prepare for the next phases of the crisis.
Customer Service, Retail, Technology
There's No Business Like Shoe Business
Shoe retailer Shoe Station relies on Retail Pro 9 and other technology solutions to help employees provide top-of-the-line service and ensure customer satisfaction.
E-commerce, Legislation, Public Policy, and Regulations, Logistics
Supply Chain Labeling and Logistics: How to Deal with Customer and Regulatory Requirements
When it comes to logistics, the speed and convenience of e-commerce has led to changing expectations in the business-to-consumer sector. Meeting these expectations requires hitting an exact sequence of strict targets.
E-commerce, Expedited Shipping, Last Mile Delivery
True Next Day—Why It Matters
As retailers compete for the perfect delivery experience and consumers continue to pay premiums for speed and reliability, last-mile delivery is key for growth and profitability.
E-commerce, Technology , Warehousing
Warehouse 2020
E-commerce growth and warehouse labor shortages create the perfect storm for online retailers. Undaunted, companies face these challenges with ongoing technology, equipment, and warehouse space innovations.
E-commerce, Customer Service, Fulfillment
Streamlining E-Commerce Fulfillment
Ten tips every digital retailer needs to know to streamline their e-commerce fulfillment process.
3PL Market Revenue to Cross $1.8 Trillion by 2026
Growing demand for low-cost services and a rapidly expanding e-commerce sector will boost the market valuation of third-party logistics (3PL) to $1.8 trillion by 2026.
E-commerce, Last Mile Delivery, Retail
Map Mishaps Throw Last-Mile Drivers Off Course
Almost all last-mile delivery drivers say they would be more effective if their maps were more accurate—this includes better meeting delivery windows and fewer parking tickets.
3PL, Customer Service, Insurance
How 3PLs Can Minimize Claims and Help Customers Understand Liability
3PLs can become an ally for their customers in the event of a loss, damage, or delay, providing outstanding customer service and support.
E-commerce, Global Trade Management, Supply Chain
Gearing Up for a Bright Supply Chain Future
Logistics providers, retailers, and other global movers are using technologies and innovative business models to drive the supply chain efficiency and meet tomorrow's package volume demand, according to Deloitte. These are the three key pillars that will likely underpin the next-generation supply chain.
E-commerce, Last Mile Delivery, Demand Planning
Last Mile Delivery Strategies During COVID-19 and Other Supply Chain Disruptions
How do supply chain disruptions like COVID-19 impact the final mile, and how can retailers adjust their strategy? Some solutions include contactless delivery, offering accessible pickup points, and easing capacity constraints.
E-commerce, Last Mile Delivery, Retail
Crossing the Final-Mile Finish Line
E-commerce revenue in 2020 will reach $3.52 trillion—this explosion is forcing retailers to find faster and more convenient modes to reach the final mile.
E-commerce, Cross-border Trade, Technology
Technology Can Cure the Parcel Crisis at the Border
As eCommerce continues to increase globally, shippers have to navigate customs to support their omnichannel strategy.
3PL, Customer Service, Technology
What to Look For in a 3PL
A business looking to outsource part or all of its logistics to a 3PL should consider a variety of factors to identify a logistics provider that is part tactical service provider and part strategic business partner.
E-commerce, Food Logistics, Trucking, Technology
Most Read Articles of 2019
Take a look at the top ten Inbound Logistics articles that got readers buzzing in 2019.
E-commerce, Customer Service, Technology
The CX Files
This story looks at elements that produce excellent customer service and at some of the technology tools companies use to help them deliver excellent service to their customers.
E-commerce, Reverse Logistics, Supply Chain
The Logistics of Liquidation
This story looks at the logistics of managing good through the reverse logistics and liquidation process. The goal is to recover as much value as possible from returned or unsold goods, and to keep product out of landfills.
E-commerce, Technology , Visibility
GOOD QUESTION | What's the 2020 supply chain buzzword or phrase?
Readers reveal the words and phrases that will have supply chain managers talking in 2020.
The Impact of E-Commerce Growth on Logistics Companies
Consumers have become accustomed to extremely quick delivery and, as more retailers offer fast, free shipping options, logistics companies will need to adapt to the ever-increasing delivery pressures that align to evolving consumer expectations and preferences.
E-commerce, Customer Service, Supply Chain
Building Brand Love
Supply chain efficiencies can support brand strategies in key ways.
E-commerce, Retail, Supply Chain
Subcoms Focused on the Future
In a retail environment focused on customer experience and convenience, subscription commerce (subcom) companies are maintaining a foothold.
Customer Service, Supply Chain, Technology
Can Your Supply Chain Turn on a Dime?
New and noteworthy in the supply chain.
Who’s Paying for Free Shipping?
While 3PLs and retailers have many options to compete in an Amazon world, inaction is not one of them. Amazon plans to invest an incremental $800 million in the second quarter alone to bring standard one-day shipping to Prime customers.
E-commerce, Inventory Management, Supply Chain
What to Look For When Taking Stock of an Inventory Management System
E-commerce, Fulfillment, Supply Chain
Solving the Three Toughest Challenges In E-Commerce Fulfillment - DHL Supply Chain
E-commerce is continuing to create opportunity for a range of businesses, but supply chain challenges can limit growth and compromise customer relationships.
Fulfillment, Manufacturing, Warehousing
Help From Your Warehouse
A series of convergent events are raising national supply chain costs at every touch but investing in processes and people, and aligning with phenomenal logistics partners will offset a good measure of the costs and increase customer satisfaction.
E-commerce, Last Mile Delivery, Supply Chain
Last-Mile Logistics: How Sellers Can Make It a Strength and Not a Setback
The last mile is often the most challenging, costly, and technologically deficient portion of the delivery process. But as more and more consumers use e-commerce to order and ship everything from medicine to artwork, the shipping and logistics sector has to move to making last mile a strength and not a setback.
E-commerce, Cross-border Trade, Transportation
New Freight Train Could Boost Cross-Border E-Commerce in China
E-commerce, Last Mile Delivery, Supply Chain
Super-sizing E-commerce Deliveries
Companies that manufacture, sell, and deliver an increasing number of e-commerce oversize goods face a unique set of challenges when delivering to homes. Delivery teams not only need access to home interiors for set-up, they must also communicate in real-time with recipients so they’re home when orders are delivered. What’s more, they need far more customer service skills than the typical delivery driver.
Fulfillment, Retail, Technology , Supply Chain Management
Accuracy and Time Savings Through AI-Driven Forecasting
AI is quickly gaining ground in supply chain management, and we’re seeing it applied to demand forecasting to overcome many obstacles.
Is Process Killing the Customer Experience?
Companies fixating on a single process frees people’s time and energy for other tasks, but established processes can cease to be a means to an end and become ends in-and-of themselves.
Retail Logistics, Fulfillment, Retail, Supply Chain, Supply Chain Management
Supply Chain Remains the “Next Big Thing”
Symphony RetailAI, and CPG manufacturers, announced the findings of a benchmark report. The fourth annual study, conducted by Retail Systems Research (RSR) and sponsored by Symphony RetailAI, shows enhanced efficiencies from previous years, but clear room for improvement in fulfillment strategies, demand forecasting, and inventory accuracy and visibility.
E-commerce, Retail Logistics, Retail, Supply Chain
What Will Retailers Find Under The Tree?
3PLs and tech providers can empower ethical supply chains, winter warehouse tips, what is most important to carriers when working with shippers, Fleet Advantage 2018 benchmarking survey reveals fleet operators pulse about rising fuel and maintenance and electric trucks, female high school students, findings from 2019 Third-Party Logistics Study, Forrester forecasts that companies will spend $434.9 billion to run IoT solutions by 2023, startup aims to make robots safe around factory workers, conditions ripe for multistory warehouses, automated material handling equipment market to exhibit significant growth during 2018–2024
E-commerce, Expedited Shipping, Fulfillment, Logistics
How Shippers Can Relieve Consumers' Delivery Anxiety
Delivery anxiety is the anxiety consumers feel when they don’t know when they are going to receive their order or when shipping costs push the total order cost too high. Removing delivery anxiety, your single largest obstacle to converting orders, can result in an up to 20% increase in sales, happier customers, fewer calls to customer support, and an optimized delivery network.
Fulfillment, Technology , Warehousing
Supply Chain Commentary: Picking a Robot for Your Warehouse
Industry 4.0, the trend toward smart factories, will touch all aspects of the supply chain, and you should plan your mobile robotic system accordingly.
E-commerce, Global Logistics, Logistics, Supply Chain
Do Buy, Says Dubai
E-commerce is booming and everyone wants a piece of the pie, including Dubai .
E-commerce, Last Mile Delivery, Logistics, Site Selection, Supply Chain
Primed for Amazon
In September 2017, Amazon announced plans to open another headquarters in North America. Called "HQ2," the facility will cost at least $5 billion to construct. Locations are going the extra mile to win the bid for HQ2.
E-commerce, Global Logistics, Retail
E-commerce Retailers Target Germany
Approximately one-third of leading U.S. e-commerce retailers are planning to enter the German market in the next four years, according to a recent study.
E-commerce, Distribution, Fulfillment, Retail, Logistics, Logistics I.T., Supply Chain, Transportation
E-Commerce: The Great Retail Equalizer
This story looks at some of the trends and challenges associated with e-commerce today, and strategies for dealing with those challenges, through the eyes of one small retailer, one medium-sized and one large.
E-commerce, Retail, Logistics, Supply Chain
Report: Retailers are Hemorrhaging Costs from Premium Delivery Services
E-commerce, Fulfillment, Retail, Logistics, Supply Chain
E-commerce Fulfillment Survey Finds Evidence of Retailer Growing Pains
E-commerce, Retail, Logistics, Packaging, Supply Chain
Thinking Inside the Unbox
Challenge yourselves to go beyond a great product and deliver an outstanding brand experience for your customers when they open your package for the first time.
E-commerce, Global Logistics, Retail, Logistics, Supply Chain
Study Finds U.S. Retailers Lead the Way in International Expansion
The retail industry's international expansion slowed a bit in 2016 from its strong pace of a year earlier as retailers adjusted to e-commerce and shifting exchange rates, according to CBRE Group Inc.’s international retail expansion study.
E-commerce, Retail, Logistics, Supply Chain
Study Finds Growing Demand for Retail Click and Collect
Click and collect has become a key component of retailers' overall e-commerce strategy. Nearly one third of shoppers purchased products online and subsequently picked them up at a store during the 2016 holiday season.
E-commerce, Logistics, Supply Chain, Supply Chain Management, Warehousing
E-commerce Logistics: Warehouse Slotting and Space Utilization
Slotting – determining the locations of your SKUs in your warehouse – used to be an easy concept. But in the new world of warehousing focusing exclusively to a large degree on e-commerce sales, this is no longer simple.
E-commerce, Food Logistics, Logistics, Supply Chain, Specialized Logistics
Same-Day Delivery Powers Grocery
E-commerce Revolution
E-commerce grocery delivery is seeing massive growth, and is expected to continue to shake up the traditional grocery industry as online grocery sales are forecasted to account for as much as 20% of all grocery sales by 2025.
E-commerce, Retail, Logistics, Supply Chain
Finding Untapped Value in Product Returns
In today’s returns economy, retailers need to be able to separate the “good” return from the preventable one. To get better data on returns, here are three steps they can take.
E-commerce, Retail, Logistics, Third-Party Logistics, Supply Chain
How Small Retailers Can Compete with Retail Giants
To compete in today’s environment, small to medium players need to offer competitive supply chain and delivery services.
Customer Service, Logistics, Supply Chain, Transportation Management Systems (TMS)
Large Multi-National Seeks Global Supply Chain Visibility
Rust-Oleum selected Celtic International, Transplace’s intermodal business unit, to provide intermodal and over-the-road transportation services for domestic shipments between its own facilities as well to its retailer customers.
Automation, Robotics, Fulfillment, Third-Party Logistics, Supply Chain, Warehousing
Find the Right Robotics and Automation Fit for Your 3PL
Choose the solution and vendor that can work hand in hand with you to analyze your objectives and design a solution that supports your needs. Here's how.
Customer Service, Inventory Management, Sustainability
Rowenta Irons Out Inventory Challenges
Rowenta's sustainable product design, massive global inventory stock, rapid delivery of repair parts, and 3D printing technology combine to drive supply chain operations supporting an incredible commitment to customer service.
E-commerce, Last Mile Delivery, Retail
Knock, Knock! SMBs Deliver the Final Mile
Small and mid-sized manufacturers and retailers are killing it in the middle and final miles.
E-commerce, Sourcing/Negotiations, Retail
Vertical Focus: Luxury Goods
From high fashion brands forgoing fur to surging jewelry sales, here's the latest on the luxury goods vertical segment.
Demand Planning, Fulfillment, Retail
9 Innovative Ways to Manage and Meet Demand Surges
Supply chain disruptions and other challenges are forcing retailers to find new ways to respond to demand surges, whether they’re anticipated or not. Here’s how they make sure they capture the sale.
Michael Shaughnessy: Honed for the Holidays
Michael Shaughnessy, senior vice president of supply chain with seasonal home décor retailer Balsam Brands, cultivates strong relationships with carriers and uses his 23-year military background to master timing and movement.
Shippers Stock Up
As the pandemic continues to impact supply chains, retailers go shopping for third-party logistics providers to gain end-to-end control.
Expedited Shipping, Fulfillment, Partnership
Expedited Shipping Can Save Money
While expedited shipping options are typically more expensive than standard freight services, they offer numerous benefits to organizations when sending and picking up cargo. Here are some of the major advantages.
Bright Ideas: 3PLs Manage Growth Through Innovation
By thinking creatively and embracing new solutions, third-party logistics providers support shippers through demand surges, labor shortages, cost increases, and capacity constraints.
E-commerce, Reverse Logistics, Retail
4 Tips to Master Reverse Logistics
Four tips to improve reverse logistics process.
E-commerce, Fulfillment, Retail
How to Combat Logistics Logjams
More than a year and a half into the pandemic, today’s logistics logjams are not expected to end anytime soon. That's why it's imperative brands today fortify their supply chains to best navigate the current environment and prepare for what unexpected challenges may lie ahead to limit future disruptions.
E-commerce, Fulfillment, Technology
Right-Sizing and Leveraging Fulfillment Automation
Automation, when correctly applied, should have two benefits: performing tasks with fewer people, and increasing the value of (remaining) employee tasks.
Fulfillment, Transportation Management, Technology
Addressing Supply Chain Pain Points for Shippers
In the face of an array of supply chain pain points, shippers can employ tech-based tools designed to tackle recurring challenges and create a more efficient and effective operation.
E-commerce, Food Logistics, Retail
Groceries Give Warehouse Automation A Lift
The global warehouse automation market continues to grow, largely driven by e-commerce retailers that sell groceries and general merchandise, such as JD.com, Amazon, and Target.
Follow the Sun
Chief executive officer Arch Thomason basks in a mentor list 33 names long, lean principles, and a team of smart people to keep Sunland Logistics Solutions shining bright and set customers up for success.
Health Care Logistics, Customer Service, Technology
Is the Healthcare Supply Chain Ready for the Netflix Effect?
How big transportation is impacting global economics and mid-size businesses—an expert’s view on Uber Freight’s acquisition of Transplace.
Distribution, Fulfillment, Technology
Boosting DC Productivity
Faced with increasing e-commerce complexity, distribution centers have to balance flexibility with efficiency. Here are the products, equipment, and systems that streamline DC operations.
E-commerce, Fulfillment, Retail
Dashing Through Soaring Holiday Sales
E-commerce sales will keep growing during the 2021 holiday peak season as consumers continue to buy online across all categories.
North American Ports Runneth Over
With consumer confidence increasing and economies opening, goods are moving through North American ports at an unprecedented rate.
E-commerce, Retail Logistics, Retail
Retail Gets Back to Work
Workplace re-openings bring a host of new challenges to e-commerce retailers, including shifting from home to office delivery, predicting product mixes, and dealing with warehouse issues.
Fulfillment, Warehouse Management Systems (WMS), Warehousing
9 WMS Must-Haves
When shopping for a warehouse management system (WMS), one size doesn't fit all. To narrow your search, look for solutions with these must-have features to meet your current and future business demands.
E-commerce, Last Mile Delivery, Retail
White Glove Services: When It's Time to Call In a Specialist
Julie Colona, Director, Forwarding Solutions and NVOCC at UniGroup, discusses why shippers might need a special commodities carrier, what to look for in a carrier, and how the business is evolving.
E-commerce, Fulfillment, Retail
It's Time for All Retailers to Go Hybrid
An emerging hybrid model of e-commerce and brick-and-mortar retail brings together the best of both worlds, while automation and software remove challenges and empower this otherwise complex fulfillment model.
E-commerce, Demand Planning, Transportation
Other Reasons Why Supply Chain Stress Won't End Soon
Our "new normal" global consumption reality won't be ending soon. It's not just e-commerce—other factors augment long-term stress on your ability to marshal supplies and source transport to serve customers.
Pharmaceutical Logistics, Fulfillment, Retail
Tech Support
The need for supply chain resilience, visibility, agility, and control drives technology across multiple sectors.
E-commerce, Technology , Transportation
Big Ideas for Small Companies
Small companies take big steps to navigate supply chain challenges.
From Robots to Running Shoes
DHL Supply Chain and Locus Robotics helped Brooks Running meet consumer demand during the pandemic.
E-commerce, Food Logistics, Fulfillment
Check This Out: E-Commerce Grocers
The shift to grocery e-commerce has retailers hungry for fulfillment improvements and supply chain efficiency gains.
E-commerce, Manufacturing, Technology
Fixing Manufacturers' Broken Traditional Selling Processes
Manufacturing's traditional selling processes are broken. Our next chapter requires a savvy digital approach backed by a deep understanding of buyer expectations.
E-commerce, Fulfillment, Retail
Target Practices Faster Fulfillment
Instead of using carriers to ship all its online orders, Target is building its own team of dedicated delivery personnel to get packages to customers' doors even faster
E-commerce, Labor Management, Warehousing
The Future of Warehouse Workers
Warehouse employment has reached new highs as e-commerce sales are higher than any previous point in time. Businesses may need to increase salaries by as much as 3.5% to compete for talent for such high-demand roles.
E-commerce, Warehouse Management Systems (WMS), Technology
Supply Chain Technology: The Age of Acceleration
Technology innovations help supply chain professionals access the qualities that can help them compete in a changed world: safety, visibility, flexibility, efficiency, and sustainability.
E-commerce, Fulfillment, Retail
How E-Commerce Is Changing Retail; Ways to Optimize Fulfillment
Hub Group Vice President of Supply Chain Operations Nathan Schmies discusses the future of retail and implementing a strategic e-commerce fulfillment strategy for optimal success.
E-commerce, Retail Logistics, Retail
Retail Optimization Through a Revamped Network
With an expanding customer base and recent surge in volume, a CPG company turned to Hub Group to construct a dynamic solution. The 3PL streamlined the company’s handling process while increasing service levels.
E-commerce, Technology , Visibility
Boosting Supply Chain Visibility
With the explosion of e-commerce delivery demands and shifts in supply chain practices, visibility is more important than ever. Here are 10 tips to help you optimize your business.
Fulfillment, Retail, Partnership
Cross Dock Delivers New Level of Efficiency for Leading Retailer
Leveraging its network of cross dock locations, Hub Group optimized a top retailer’s supply chain, reducing transportation spend, condensing inbound loads to the retailer’s fulfillment centers, and shortening transit times.
Careers, Customer Service, Distribution
Sylvia Wilks: Kicking the Tires
In her previous role managing supplier relationships at Starbucks, Sylvia Wilks learned what good customer service really looks like. Now that she supplies customers at TireHub, she knows how to meet their expectations and build the national tire distributor’s customer-centric culture.
Fulfillment, Technology , Warehousing
Robotic Automation: Now Is the Time to Deploy
Q&A with Locus Robotics, discussing how shippers can gain the flexible automation needed to meet today's demands and position themselves for growth.
E-commerce, Reverse Logistics, Retail
Reverse Logistics: It's All Coming Back to Me Now
Using reverse logistics strategies, shippers can recoup maximum value on a product when the first sale doesn't work out.
E-commerce, Fulfillment, Technology
E-Commerce Trends Drive Automation Initiatives
Automation is the answer when it comes to adjusting supply chain operations to support increasing e-commerce fulfillment. It’s a tool set to make your employees more productive, and more effective. Instead of bringing on more people, you increase the value of the people you have.
Accelerating Innovation to Meet Supply Chain Challenges
These three winning projects exemplify ID Logistics' mission to continually drive process improvements and boost service levels.
E-commerce, Fulfillment, Retail, Technology
Speed, Reach & Flexibility Are Critical to Supply Chain Success in COVID Era
The growth of digital commerce is relentless, and the only way 3PLs can stay ahead is to adapt to market-driven needs to strengthen customers’ supply chains.
E-commerce, Last Mile Delivery, Fulfillment
Revisiting 2020
This was a year like no other for supply chain and logistics management. here's what we'll remember about 2020.
Customer Service, Partnership, Technology
Rolling Out a Major Product Transition Across the Globe
C3 Solutions prepared to shift all users from their Adobe Flash product version to a brand new HTML5 platform, a comprehensive project with a firm and non-negotiable deadline
E-commerce, Retail, Technology
Macy's Parades Digital Lead
Digitally mature retailers better reacted to COVID-19 disruptions, finds a study by technology company Incisiv. Based on performance along the customer journey, the study names the top North American apparel retailers in digital maturity.
E-commerce, Customer Service, Technology
Easing E-Commerce Pain Points
Although key logistics capabilities are needed to build and maintain successful e-commerce operations, few brands excel at them, according to a study from Geodis and Accenture Interactive.
E-commerce, Demand Planning, Retail
What's the Holiday Sales Scenario?
The holiday retail season will play out in one of two ways sales-wise, both of which are lower than prior years. The gift that keeps on giving? E-commerce sales.
E-commerce, Retail, Technology
Consumers Set Their Sights on Visibility
With more consumers expecting to find, buy, and receive products wherever and however they desire, the need for retailers to optimize and elevate their supply chain capabilities is imperative for maintaining sales and brand loyalty.
E-commerce, Technology , Warehousing
The World Is Your Warehouse 3.0
LEO satellites will enable e-commerce companies to take orders from everywhere and anywhere, allowing all countries, developed or not, to share what we take for granted.
E-commerce, Food Logistics, Retail
Stirring Up Solutions
These companies are concocting innovative e-commerce solutions as alcohol sales flow online.
3PL, Customer Service, Partnership
Partnering with a Logistics Specialist Brings Major Benefits
Thomas Griffin, president at DLS Worldwide, discusses how partnering with a large, experienced logistics company can offer technology, agility, and customer service benefits.
E-commerce, Demand Planning, Retail
3 Ways Retailers Can Fully Prepare for the Holiday Season
COVID-19 created a whole new world of retail, with more online orders, increased transparency, and a focus on scalable redundancy. Retailers that meet these three goals may have a joyful holiday season after all.
Fulfillment, Warehouse Management Systems (WMS), Technology
Use Repeatable Best Practices and Experience Exponential Growth
Learn how Brilliant Fulfillment stopped juggling spreadsheets and used WMS automation to grow its order volume by 175% in just one year.
E-commerce, Fulfillment, Retail
Reshaping Retail
Agile and innovative retailers transformed their operations during COVID-19. Will their new fulfillment options and increased digitization go out of style as stores reopen, or will they become retail staples?
E-commerce, Retail Logistics, Retail
Retail Responds
To improve their supply chain resilience for future disruption, retailers must invest in flexibility, visibility, and automation
E-commerce, Economic Development, Distribution
Becoming the Next Leading Logistics Hub
Kansas City, which offers an appealing central location and established "inland port," provides a blueprint for distribution hotspots.
Distribution, Fulfillment, Technology
Robotics-as-a-Service Automates Order Fulfillment
Ecentria deploys inVia Robotics’ Robotics-as-a-Service (RaaS) system to automate order fulfillment in its Aurora, Illinois, distribution center.
E-commerce, Fulfillment, Retail
5 Actions to Navigate Through the Retail Landscape
To better prepare your company for the journey ahead, here are five actions to position your supply chain for the impact of market volatility.
E-commerce, Distribution, Retail
Traditional Retail Supply Chains Tackle Omni Challenges
As e-commerce demand grew, retailers went from using small, existing distribution centers to opening entire fulfillment centers to combining omnichannel facilities. Paul A. Myerson discusses the advantages.
E-commerce, Risk Management, Supply Chain Management
How Will the Future Unfold?
As the coronavirus continues to disrupt global supply chains, Gartner developed three scenarios to help chief supply chain officers (CSCOs) prepare for recovery and make preemptive decisions to set up their organizations for success.
E-commerce, Reverse Logistics, Warehousing
How Returns Impact the Warehouse and What You Can Do About It
While it’s easy to pass off returns as primarily an e-commerce or retail issue, the fact is it’s a challenge all distributors face.
E-commerce, Inventory Management, Retail
The Importance of Inventory Accuracy After COVID-19
Once the COVID-19 pandemic subsides and doors reopen, apparel and footwear retailers say their main concern is inventory accuracy—even over improving online order fulfillment and managing returns.
E-commerce, Risk Management, Supply Chain Management
We Must Learn to Mitigate Supply Chain Disruption from Disasters
While the speed with which the supply chain was disrupted by the coronavirus pandemic put supply chain weaknesses on display, it has also shined a light on where we need to strengthen our capabilities to mitigate future disruptions. Here are some areas the supply chain must address moving forward:
E-commerce, Risk Management, Supply Chain Management
Staying Productive in Unproductive Times
Rather than wait for the next man-caused disruption or pandemic, smart business managers are extracting knowledge from a forensic investigation of their operations based on COVID-19 stress and kicking bad practices to the curb.
Distribution, Fulfillment, Technology
Efficiencies and Revenues Skyrocket for Distributor with Digital Order and Logistics Management
MPO’s cloud platform for order and logistics management allowed an agricultural spare parts distributor to streamline fulfillment, obtain full order visibility, and reduce shipping costs for customers.
Fulfillment, Supply Chain Management, Warehousing
Supply Chain Cleanliness Matters—During and Beyond COVID-19
Fulfillment centers have adapted throughout COVID-19, supplying workers with masks, suspending in-person meetings, and enhancing their cleaning protocols. Suppliers will need to remember the lessons learned, even beyond the pandemic.
3PLs Flex Their Tech Muscle
Increasing visibility, flexibility, and accuracy, these technological tools enable 3PLs to more effectively move, store, and fulfill shippers’ orders—even during supply chain disruptions.
E-commerce, Global Economy, Legislation, Public Policy, and Regulations
Flexing Muscle on China Trade Compliance
Inbound Logistics publisher Keith Biondo discusses whether e-commerce shipment enforcement will ensure that China complies with Phase 1 of the U.S.-China trade deal signed in January 2020.
E-commerce, Customer Service, Fulfillment
Streamlining E-Commerce Fulfillment
Ten tips every digital retailer needs to know to streamline their e-commerce fulfillment process.
E-commerce, Customer Service, Retail
How Is Coronavirus Impacting E-Commerce?
As coronavirus continues to spread globally, new ramifications are revealed daily. How is the virus impacting e-commerce operations and the supply chain, and how can retailers respond?
Customer Service, Technology , Supply Chain Management
The Secret Behind the Best Supply Chain Transformations
Here are the top three ways data analytics and AI can transform your supply chain.
E-commerce, Retail Logistics, Retail, Technology
What if General George Patton was Walmart’s CEO?
General Patton would survey the e-commerce battlefield where Walmart competes and conduct a threat assessment of every major competitor, especially Amazon.
E-commerce, Customer Service, Technology
The CX Files
This story looks at elements that produce excellent customer service and at some of the technology tools companies use to help them deliver excellent service to their customers.
E-commerce, Supply Chain, Supply Chain Management
What's the Word?
The hot supply chain words or phrases for the coming year and the concepts behind them.
Pharmaceutical Logistics, Customer Service, Supply Chain
Scaled 3PL Solutions Heal Pharma's Supply Chain
A large pharma company teams up with Hub Group to achieve compliance with the best service at a reasonable cost.
E-commerce, Logistics, Supply Chain
VERTICAL FOCUS | Paper
As a result of recent trends in customer preferences, demand for printing and writing paper continues to drop. Over the past decade, production of printing and writing papers has declined by 6% annually.
E-commerce, Last Mile Delivery, Transportation
Urban Logistics
Where the e-commerce boom intersects with urban centers, logisticians get street—and space—smart.
E-commerce, Retail, Supply Chain
Halloween: A Scary Supply Chain
A look back at the scary supply chain that was Halloween 2019.
E-commerce, Retail, Warehousing
Warehouse Automation Growing, But For How Long?
New research from market intelligence firm Interact Analysis finds that, during the past few years, the warehouse automation market has seen double-digit growth rates driven in part by the rise of e-commerce and omni-channel retail. Here's what you need to know.
E-commerce, Customer Service, Supply Chain
Building Brand Love
Supply chain efficiencies can support brand strategies in key ways.
E-commerce, Distribution, Technology
Best Buy's Shiny, New Supply Chain Strategy for the Holiday Season
Best Buy made its list and checked it twice, and it's ready to take on the holiday season with a new and improved supply chain.
E-commerce, Supply Chain, Technology
Achieving Transportation and Logistics Success in the On-demand Age
With heightened consumer demand for rapid delivery showing no sign of slowing, companies and their transportation partners are under immense pressure to produce an unprecedented amount of consumer goods, while at the same time deliver positive shopping experiences.
Fulfillment, Supply Chain, Technology
PRODUCT SPOTLIGHT | Robots
Product spotlight on mobile robotic systems
E-commerce, Logistics, Supply Chain
Bringing Logistics In-House
Without an in-house delivery option, enterprises are often held back if they rely on external providers. Even if the third party helps them increase their sales volumes, they can end up being order rich but money and data poor. To provide an answer to these questions, enterprises need a platform that allows them to manage an in-house delivery service, while flexibly deploying third-party solutions as needed.
Customer Service, Sourcing/Negotiations, Supply Chain
Leading a Supply Chain With Dogged Determination
A profile of Matt Cantatore, COO of Ollie, a national service that delivers healthy, high-quality pet food that it sells direct-to-consumers.
Customer Service, Logistics, Supply Chain
The Hassle Quotient: A New Formula for Industry Domination
This article first introduces Jim Bramlett’s Hassle Quotient score and how the internet has changed how companies compete, then focuses on how the Hassle Quotient applies to transportation and logistics.
Fulfillment, Logistics, Supply Chain
NOTED | The Supply Chain in Brief
New and noteworthy in the supply chain
E-commerce, Logistics, Supply Chain
When Worlds Collide
Online retailers are winning in the market with all types of consumers, even in manufacturing industrial products.
E-commerce, Logistics, Supply Chain
Today's Technology, Tomorrow's Demand
The trends affecting supply chains require an agile approach
E-commerce, Fulfillment, Electronic Data Interchange (EDI), Technology
Automated EDI Brings Benefits as Far as Eyebobs Can See
A direct, automated EDI connection between its ERP system and retail partners gives eyebobs 20/20 visibility to its omnichannel orders.
E-commerce, Logistics, Supply Chain
Maximizing Global E-Commerce Profits
The trends affecting supply chains require an agile approach
E-commerce, Logistics, Supply Chain
Disrupting the Future of Grocery Retailing
What’s needed is a new retail model for grocery shopping.
E-commerce, Logistics, Supply Chain
The Game Has Changed—Time for a New Playbook - Transportation Insight, LLC
Shippers need a playbook that charts a strategy for obtaining better operational understanding while improving processes that most directly affect customer satisfaction.
E-commerce, Retail Logistics, Fulfillment
Solving the Three Toughest Challenges in
E-commerce Fulfillment - DHL Supply Chain North America
E-commerce is continuing to create opportunity for a range of businesses, but supply chain challenges can limit growth and compromise customer relationships.
E-commerce, Retail Logistics, Fulfillment, Real Estate, Warehousing
How the E-commerce Warehouse Is Adapting to Life in the Big City
The goalposts in e-commerce fulfillment continue to move. Consumers routinely expect two-day or even next-day delivery, and same-day delivery is on the horizon.
E-commerce, Retail, Logistics, Supply Chain, Technology , Warehousing
Automation Is a Game Changer for
E-tailers
A majority of consumers have moved on to online shopping. According to a report by eMarketer Retail, in 2017, retail ecommerce sales worldwide increased by 25% over the previous year. What has really helped boost e-commerce, is the convenience of quick delivery. This adds to the purchase experience that is vital for sustaining customers over the long term. This is possible only when the retail operations are driven by technology integration and automation, across its entire supply chain.
Customer Service, Retail Logistics, Retail
How Retailers Earn 5-Star Reviews
This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.
E-commerce, Expedited Shipping, Fulfillment, Logistics, Technology
Holiday Shipping Guidance for 2018: Analyzing FedEx 2017 Holiday Ship-By Dates
To better understand when shippers should send their packages during the holiday season, GrandCanals, the market leader in analytics-driven fulfillment, is launching an AI-powered website at where companies can view holiday ship-by predictions for 2018, updated nightly. These predictions are determined by artificial intelligence and consider both historical and current shipping trends across the GrandCanals Delivery Performance tracking network.
E-commerce, Distribution, Logistics, Supply Chain
Growth in the Line of Beauty
The New NAFTA winners and losers; shippers need larger customs bonds; Panama Canal sets record annual cargo tonnage in fiscal year 2018; South Korea trade growth remains positive in Q4 2018; the EU countries importing the most coffee; Feelunique partners with SEKO Logistics for cross-border growth into China; first global network of ocean-bound plastics supply chains
E-commerce, Fulfillment, Retail, Warehousing
Keeping up with B2B Fulfillment Demands this Holiday Season
According to a recent report by CBRE, the average U.S. warehouse is about 34 years old. While this may seem relatively “young”, in our digitally-transformed world, any 34-year-old technology is practically a senior citizen. What’s more, within retail, the last five years has seen the rise of eCommerce as a preferred shopping method for consumers. It’s no surprise that the same CBRE report notes that U.S. warehouses are currently under significant strain to keep up with demand.
E-commerce, Retail Logistics, Retail, Supply Chain
What's Ahead for Retail Technology? Ask the Crystal Ball
3PLs and tech providers can empower ethical supply chains, winter warehouse tips, what is most important to carriers when working with shippers, Fleet Advantage 2018 benchmarking survey reveals fleet operators pulse about rising fuel and maintenance and electric trucks, female high school students, findings from 2019 Third-Party Logistics Study, Forrester forecasts that companies will spend $434.9 billion to run IoT solutions by 2023, startup aims to make robots safe around factory workers, conditions ripe for multistory warehouses, automated material handling equipment market to exhibit significant growth during 2018–2024
E-commerce, 3PL, Manufacturing, Supply Chain, Supply Chain Management
Supply Chain Scorecards: A Tool for the Times
There’s a lot of interest in the industry right now regarding advanced technologies like blockchain and AI and the benefits they could bring to logistics operations – and with good reason. But, for all the promise these appear to hold, there are proven enhancement-focused tools already available – in particular, scorecards – that supply chain managers should take full advantage right now to ensure optimized performance across all supply chain functions.
E-commerce, Fulfillment, Logistics, Supply Chain
Rethink Fulfillment During Peak Season
Peak season is a great opportunity to determine where your warehouse priorities should lie. Here are the biggest stories to watch this holiday season.
E-commerce, Customer Service, Retail, Logistics, Supply Chain
Shipping and Delivery: How to Get it Right
Executing against the wrong e-commerce strategy – or not having a strategy at all – is a recipe for higher costs and lower customer satisfaction levels and can have a major negative impact on your business.
Customer Service, Inventory Management, Logistics, Supply Chain
Tuning Into Supply Chain Orchestration
The trends affecting supply chains require an agile approach.
E-commerce, Retail, Logistics, Supply Chain
Returns in the E-Commerce Retail Supply Chain - MD Logistics
In recent years, a rise in e-commerce sales has led to an increase in the amount of items returned. This increase in returns creates a challenging situation for retailers and an opportunity for their 3PL providers.
E-commerce, Logistics, Supply Chain
Footwear Chain Steps Up E-Commerce Efficiency
Independent footwear chain Browns Shoes reduced order lead time and more quickly filled e-commerce orders with an order management system.
E-commerce, Last Mile Delivery, Logistics, Packaging, Supply Chain
E-Commerce Supply Chains in 2018: Millennial Consumers Most Concerned With Speed and Affordability of Deliveries
The e-commerce space is evolving quickly, and retailers must take care to consider consumers' shifting expectations, especially when dealing with younger shoppers.
E-commerce, Logistics, Supply Chain
Footwear E-Tailers: Shoe Me The Money
As e-commerce continues to grow, footwear brands and retailers benefit from continually increasing sales. The challenge for e-tailers is to be profitable while dealing with fickle consumer tastes and product seasonality, a high return rate and large number of SKUs, and packaging that’s larger and bulkier than its parent category, apparel.
E-commerce, Fulfillment, Logistics, Supply Chain
Full-Service Fulfillment Solution Helps E-commerce Company Deliver - Saddle Creek
Saddle Creek helped allheart get orders out quickly, control costs, and keep up with demand spikes.
Fulfillment, Logistics, Supply Chain
Subscription Retailing and Order Fulfillment - Hollingsworth
Time will tell if subscription retail is a viably long-term innovation for the retail industry as a whole, or merely the next iteration of online shopping. But it’s a retail trend that has certainly not yet reached its peak.
E-commerce, Logistics, Supply Chain, Technology
2018 Business Trends: For Better, For Worse
Investing in new and improved information technology and robotic process automation (RPA), talent shortages, and trade protectionism are predicted to be the top trends in service delivery for 2018 and the next several years, according to the latest quarterly KPMG Global Insights Pulse survey.
E-commerce, Logistics, Supply Chain
Competing With E-Commerce Giants
Despite the highly competitive environment, it’s possible to compete with e-commerce giants. It just takes creativity, a strong, optimized supply chain and, of course, excellent customer service.
E-commerce, Logistics, Supply Chain
Supply Chain Strategy and E-Commerce Success - Unyson
Here are the six most important elements to consider when creating an item-specific supply chain strategy.
E-commerce, Logistics, Ports, Supply Chain
Imports, E-Commerce Drive Industrial Real Estate Demand
Seaports are a vital economic engine for the United States and a huge driver of demand for industrial real estate. Imports represented 63 percent of the total loaded cargo volume in 2017 for the top 13 ports in the United States.
E-commerce, Logistics, Supply Chain
E-Commerce Trends
E-commerce is an increasingly powerful engine for growth, and offers the best opportunities for small and mid-sized businesses, according to research conducted by DHL.
E-commerce, Manufacturing, Logistics, Supply Chain
E-Commerce: Cultivating a New Logistics Landscape
E-commerce continues to mow down traditional business practices. To adapt, companies serving manufacturing, industrial, and retail customers are seeding their portfolios with new services, and not letting any grass grow under their feet.
3PL, Customer Service, Fulfillment, Supply Chain
15 Key Questions to Ask Before Choosing an Outsourced Fulfillment Partner
Is outsourcing your fulfillment the best option for your business? Here are 15 important questions to ask a potential partner.
Customer Service, Supply Chain, Supply Chain Management
Supply Chain Commentary: Five Challenges to Embrace and Channel into Business Advantages
Here’s how to navigate disruptions in the supply chain and turn them into new opportunities.
E-commerce, Logistics, Supply Chain, Transportation
Supply Chain Impatience: No Time To Wait
Artificial intelligence, hidden cameras, robots—These are not part of a new movie, but reflect daily life in a "hurry up" world of impatient consumers. Read how supply chains are adapting to serve a market increasingly driven by e-commerce and Amazon-like business models.
E-commerce, Logistics, Supply Chain
Shopper Expectations Outpace Retail Investments
Key findings from the 2017 Global Shopper Study
E-commerce, Logistics, Supply Chain
Acquiring Shipt Will Bring Target Shoppers Same-Day Delivery
Target acquired same-day delivery company Shipt.
E-commerce, Manufacturing, Logistics, Supply Chain
Status Quo? No.
Status quo will not be the norm in 2018 as major and minor changes are brewing in business operations.
E-commerce, Logistics, Supply Chain, Technology
CX in the Era of Supply Chain Impatience
Transportation, logistics, and supply chain play an increasingly pivotal role in providing excellent customer service.
E-commerce, Retail Logistics, Retail, Supply Chain
Leveraging Supply Chain Automation to Meet This Year’s Holiday Shopping Demands
The holiday sales rush presents both an opportunity and a challenge for shippers as they navigate high-volume orders and expectations for next-day shipping. By leveraging supply chain automation, shippers can meet this year’s higher-than-ever consumer demands while staying competitive.
E-commerce, Fulfillment, Retail, Logistics, Supply Chain
5 Ways to Improve Fulfillment Center Efficiency
Here are five key considerations to remember when solving for improved efficiency in your fulfillment center.
E-commerce, Logistics, Supply Chain
Survey: Customers Place a High Priority on On-Time Holiday Shipping
E-commerce, Last Mile Delivery, Logistics, Transportation
The Last Mile—History Repeating As Supply Managers Face Peak Season - Crane Worldwide Logistics
To prepare for this coming shopping season, supply chain managers need to engage key stakeholders to review current logistics operations and strategically assess whether or not they are prepared to meet existing consumer expectations.
E-commerce, Big Data, Manufacturing, Logistics I.T., Supply Chain
Consumer Behavior: The Missing Link
Retailers and manufacturers can unlock significant competitive advantage by leveraging consumer insights to make category decisions and create localized merchandising assortments.
E-commerce, Retail Logistics, Inventory Management, Retail, Supply Chain
E-Commerce Commentary: Three Ways Shippers Can Improve Customer Satisfaction
Shippers should turn their attention to three frequently overlooked components of inventory record management to improve inventory accuracy and, ultimately, consumer satisfaction.
E-commerce, Retail Logistics, Retail
Supply Chain Commentary: Prepare for Mobile Commerce
Mobile commerce is expected to become a $250-billion market by 2020, with an increasing number of sales being done via smartphone apps, says the 2017 UPS Pulse of the Online Shopper. Here are key takeaways for retailers.
E-commerce, Canada, Cross-border Trade, Legislation, Public Policy, and Regulations, Retail
U.S./Canada Trade Remains Strong, With Plenty of Opportunity for Growth - Purolator
John Costanzo of Purolator International discusses the latest trade trends between the United States and Canada.
E-commerce, Global Logistics, Logistics, Supply Chain, Supply Chain Management
3 Main Sources of Supply Chain Complexity
Once you understand where the complexities lie in your supply chain, you can get to the source of your problem and streamline issues to help your organization.
E-commerce, Retail, Logistics, Supply Chain, Transportation
Retailer Reduces Transportation Spend - Unyson
A retailer teamed up with Unyson to create an out-of-the-box solution for its growing supply chain.
E-commerce, Retail Logistics, Logistics, Supply Chain, Supply Chain Management
Apparel Logistics: Stepping Out in Style
This feature provides examines the supply chain challenges arising from some recent trends in the fashion industry, and looks at how brand owners and retailers are meeting those challenges.
Big Data, Demand Planning, Fulfillment, Logistics I.T., Risk Management, Supply Chain Management
Out of Stock? Hoarding is Not a Solution
Investing time and money in making products available is more important today than ever before, thanks to the ripple effects of COVID-19. Capacity constraints and delivery agents have been upended, and product availability is at risk. Rising digital trends and changing consumer behavior and spending habits have also led to an urgency to respond to market conditions quickly.
E-commerce, Last Mile Delivery, Retail, Transportation
Winning Moves for the Last Mile
Take a look at the strategies that retailers and their service partners use to improve last-mile delivery for direct-to-consumer sales.
Big Data, Customer Service, Supply Chain, Technology
Supply Chain AI: This Time It’s for Real
While Artificial Intelligence is not a new concept, what has changed is the power of computing, cloud-based service options and the applicability of AI to supply chain and logistics.
E-commerce, Fulfillment, Electronic Data Interchange (EDI), Technology
Automated EDI Brings Benefits as Far as Eyebobs Can See
A direct, automated EDI connection between its ERP system and retail partners gives eyebobs 20/20 visibility to its omnichannel orders.
E-commerce, Pharmaceutical Logistics, Supply Chain, Warehouse Management Systems (WMS)
When Logistics Worlds Collide: Fashion History Predicts Future of Pharma Fulfillment
Larry Hotz, of WDSrx - Woodfield Distribution, LLC, draws from his experiences in the fashion industry to predict the future of the pharmaceutical supply chain.
E-commerce, Retail Logistics, Retail, Logistics
Walgreens Launches Home Delivery Program for Prescriptions
Walgreens is striving to become more consumer-friendly in an attempt to compete with e-commerce.
E-commerce, Expedited Shipping, Fulfillment, Logistics
How Shippers Can Relieve Consumers' Delivery Anxiety
Delivery anxiety is the anxiety consumers feel when they don’t know when they are going to receive their order or when shipping costs push the total order cost too high. Removing delivery anxiety, your single largest obstacle to converting orders, can result in an up to 20% increase in sales, happier customers, fewer calls to customer support, and an optimized delivery network.
E-commerce, Retail, Logistics, Supply Chain
Hone for the Holidays
Holiday preparations are in high gear with hiring sprees and e-commerce investments reported by retailers and logistics service providers alike.
E-commerce, Fulfillment, Logistics, Supply Chain
Rethink Fulfillment During Peak Season
Peak season is a great opportunity to determine where your warehouse priorities should lie. Here are the biggest stories to watch this holiday season.
E-commerce, Retail, Logistics, Supply Chain
Returning Experience
The war between the retail/e-commerce customer experience and increasing costs is heating up, thanks to the impact that rising transportation prices are having on the retail process. That trend plagues e-commerce players and retailers, both large and small.
E-commerce, Logistics, Supply Chain, Supply Chain Management
Thinking Beyond Home Delivery - SEKO Logistics
Consumer expectations are becoming increasingly demanding, and matching supply to demand is crucial for any successful supply chain.
E-commerce, Fulfillment, Logistics, Supply Chain
Full-Service Fulfillment Solution Helps E-commerce Company Deliver - Saddle Creek
Saddle Creek helped allheart get orders out quickly, control costs, and keep up with demand spikes.
E-commerce, Automotive Logistics, Packaging, Supply Chain
Supply Chain Efficiency: Packaging for the Automotive E-Commerce Era
To improve the bottom line and take advantage of the e-commerce automotive aftermarket sector’s rising popularity, OEMs should focus on the role packaging plays in supply chain efficiency.
E-commerce, Global Logistics, Logistics, Supply Chain
H&M Tries on Supply Chain Improvements
Retailer H&M will increase supply chain investments and continue cost control measures to address slow growth in 2017, and keep pace with e-commerce rivals.
E-commerce, Logistics, Supply Chain, Trucking, Transportation
Truckload Carriers and E-commerce: Serving the Middle Mile
E-commerce is redrawing the landscape for freight transportation. Do truckload carriers have a place in this new world of high-velocity supply chains, especially as shipments get smaller and delivery windows shrink?
E-commerce, Logistics, Supply Chain, Warehousing
E-Commerce Warehouses: SuperSize Me
E-commerce has driven a more than doubling of the average footprint of warehouses built in the United States since the early 2000s.
E-commerce, Logistics, Supply Chain, Trucking
LTL Carriers: E-Commerce Powerhouse
As more consumers choose e-commerce for a variety of goods, how are less-than-truckload carriers being impacted? Trucking companies are developing new strategies to serve retailers and manufacturers creating the goods that impatient consumers expect fast and free.
E-commerce, China, Automotive Logistics, Global Logistics
U.S.-Cuba Trade: Where Do Sanctions, Sourcing, and Compliance Meet?
U.S.-Cuba trade–The intersection of sanctions, sourcing and compliance; Chilean multinational logistics agency Agunsa has teamed up with Japanese shipping firm K-Line to form a dedicated automotive logistics company, KAR Logistics; UPS and SF Holding joint venture receives regulatory approval in China; Dubai introduces e-commerce center
E-commerce, Education & Careers, Logistics, Supply Chain
Educating the Supply Chain - SMC³
Jump Start 2018 provides shippers, carriers, 3PLs, and other supply chain professionals with indispensable insights about trends and challenges in the wider logistics arena.
E-commerce, 3PL, Retail Logistics, Logistics Solutions Providers, Retail, Logistics, Supply Chain
Recent Industry Disruptions Challenge, Improve Retail Logistics and Supply Chain - WSI
The retail industry needs to adapt an agile and visible supply chain to fulfill increasingly demanding consumer requests.
E-commerce, Distribution, Fulfillment, Logistics, Supply Chain
Distributors Step Up Their Game
Distributors continue to play a valuable role within many supply chains. At the same time, changing business models, and especially the rise of e-commerce, are prompting many to enhance the services they offer.
Fulfillment, Logistics, Supply Chain, Warehousing
Improving Food Distribution: Knife, Spoon, and Forklift
Technology from Crown Equipment helps a fine foods supplier optimize its order-picking process.
Retail Logistics, Fulfillment, Logistics, Supply Chain
Supply Chain Commentary: Get Ready for a Shortened Path to Purchase
Innovations, such as Purchases on Google, enhance the customer experience by shortening the path to purchase. Here’s how retailers can prepare their supply chains.
E-commerce, Economic Development, Logistics, Supply Chain
An Inside Look at Freight-Based Development in Kansas City
CVS Pharmacy, Amazon, and others have invested more than $456 million in warehousing and distribution centers in the KC region, adding 4,700 jobs since 2015. How has this mid-sized Midwestern region been so successful attracting logistics operations? Why are experts predicting continued growth?
Careers, Distribution, Fulfillment, Logistics, Supply Chain, Warehouse Management Systems (WMS), Visibility
Paul Nugent: Feed the Flow
Profile on Paul Nugent, director of logistics for Kitchen and Bath Americas with Kohler Co.
E-commerce, Logistics, Partnership, Packaging, Supply Chain
New Packaging Innovation Center
UPS and Sealed Air’s new center will help solve e-commerce retailers’ packaging and shipping challenges.
Intermodal, Customer Service, Logistics, Supply Chain, Rail, Transportation
Increased Capacity and Flexibility
Last Mile Delivery, Distribution, Fulfillment, Inventory Management, Visibility
Consumers Have the Last (Mile) Laugh
While the use of last-mile delivery has increased in the pandemic era, the process has experienced various growing pains. A new consumer survey shows customers have encountered regular delays and would like to have greater visibility of their deliveries.
E-commerce, Logistics, Supply Chain, Supply Chain Management, Transportation
Jennifer Daniel: Mastering the Art of Logistics
A profile of Jennifer Daniel, head of global logistics for Redbubble, an online marketplace that connects independent artists of graphic design, fine art, or photography with customers.
E-commerce, Retail Logistics, Reverse Logistics, Logistics, Supply Chain
Minimize Returns While Improving Sales
Minimizing costs and even making a profit in reverse logistics is critical to an e-commerce company’s health. Here are some ways to do that.
E-commerce, Expedited Shipping, Fulfillment, Logistics, Technology
Holiday Shipping Guidance for 2018: Analyzing FedEx 2017 Holiday Ship-By Dates
To better understand when shippers should send their packages during the holiday season, GrandCanals, the market leader in analytics-driven fulfillment, is launching an AI-powered website at where companies can view holiday ship-by predictions for 2018, updated nightly. These predictions are determined by artificial intelligence and consider both historical and current shipping trends across the GrandCanals Delivery Performance tracking network.
E-commerce, Customer Service, Retail, Logistics, Supply Chain
Shipping and Delivery: How to Get it Right
Executing against the wrong e-commerce strategy – or not having a strategy at all – is a recipe for higher costs and lower customer satisfaction levels and can have a major negative impact on your business.
E-commerce, Last Mile Delivery, Lean, Retail, Supply Chain
Store Delivery Keeps Retailers in the Game
The fulfillment part of multi-channel e-commerce is tricky; store delivery is one possible last-mile option.
Global Logistics, Fulfillment, Logistics, Supply Chain, Visibility
A Consolidated Fulfillment Solution Enables True Global Visibility - SEKO Logistics
SEKO Logistics helped virtualization technology company Sphere 3D Corp. gain global visibility and reduce warehousing and logistics costs.
E-commerce, Legislation, Public Policy, and Regulations, Logistics, Supply Chain, Technology
Accelerate Breakthrough by Helping Human Experts - Transportation Insight
While machine learning and predictive intelligence will shape this era, creative companies which value collaboration, human expertise and servant leadership can change the game.
E-commerce, 3PL, Logistics, Third-Party Logistics, Supply Chain
5 Ways Your 3PL Can Help Meet E-commerce Challenges
A 3PL could offer benefits worth exploring to help you accommodate e-commerce growth.
E-commerce, Retail, Packaging, Supply Chain, Sustainability
How Reduced Packaging Waste is Key to Sustainability
Shippers are turning to innovative solutions to reduce packaging waste and emissions as key components of their sustainability efforts.
E-commerce, Distribution, Fulfillment, Logistics, Supply Chain
Distributors Step Up Their Game
Distributors continue to play a valuable role within many supply chains. At the same time, changing business models, and especially the rise of e-commerce, are prompting many to enhance the services they offer.
E-commerce, Retail Logistics, Retail, Logistics I.T., Supply Chain
Supply Chain Commentary:
The Battle of Retail Titans
Amazon and Walmart are battling it out to conquer the last mile of the supply chain. It's important to note that this is not a competition for the grocery industry, but rather a battle of the distribution center.
E-commerce, China, Retail Logistics, Finance, Demand Planning, Supply Chain
Vertical Focus: Exercise Equipment
Planet Fitness is one fitness club company that has thrived in recent years, growing from 918 locations in 2014 to more than 2,200 in 2021. Here's a sampling of statistics about the fitness equipment industry, compiled by RunRepeat and other sources, that helps to illustrate its status today.
E-commerce, Retail Logistics, Distribution, Fulfillment, Inventory Management, Lean, Supply Chain Management
How can retailers compete with the logistics dominance of the e-commerce behemoths?
Readers share how they keep their smaller retail businesses competitive against massive-commerce companies.
E-commerce, Distribution, Retail, Logistics, Partnership, Supply Chain, Warehousing
Cookware Company Stirs Up a Sizzling Supply Chain
Even after adding a third production shift to its foundry, Lodge Manufacturing Company couldn’t manufacture enough cast-iron cookware to fill orders. To meet demand, the family-owned business in southern Tennessee invested $85 million in a second foundry, a modern 212,000-square-foot distribution center, and the company’s first warehouse management system, mobe3 from EVS.
E-commerce, Distribution, Fulfillment, Retail, Logistics, Logistics I.T., Supply Chain, Transportation
E-Commerce: The Great Retail Equalizer
This story looks at some of the trends and challenges associated with e-commerce today, and strategies for dealing with those challenges, through the eyes of one small retailer, one medium-sized and one large.
©2022 Thomas Publishing Company