Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.
Wholesale distributor Ideal Supply re-routed its delivery network through the cloud with the help of logistics technology provider Descartes.
Multiculturalism can be the competitive advantage that makes the critical difference in the success of your supply chain operations.
Pilot program uses drones to deliver time-sensitive goods; Canadian government lines up two new bilateral trade agreements; Labor rights causing supply chain disruption; Using social media to understand carrier usage.
Shippers desperately seek capacity in the midst of a record shortage.
Tracking carrier performance metrics gives shippers insight into how well trucking companies serve their needs.
Managing transportation strategies requires a team effort — and sometimes a ‘dedicated’ transportation partner.
Freight audit and payment services analyze shipment data to reveal inefficiencies and identify savings opportunities.
Motor carrier safety standards dictated by state courts create confusion. National safety standards are more effective.
Many companies use social media to improve supply chain operations by connecting shippers and service providers.
Clear transportation management strategy and technologies allow companies to deliver superior service at lower cost.
An enterprise logistics provider delivers holistic solutions that transform your business.
Shippers and trucking brokers must understand the differences among the service levels carriers offer.
When choosing core carriers, evaluate customer service, on-time delivery, company stability, and workforce quality.
Faced with challenges such as a capacity shortage and lack of qualified drivers, companies that ship product by truck are learning that working collaboratively with carriers can benefit both parties.
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
When selecting the best provider for your company, there’s a lot to consider to ensure that freight is handled efficiently and with great care. Keep the following five tips in mind when evaluating your partnerships.
New contract audit methodologies uncover root causes of value leakage and help prevent future losses.
Matt Tiedens, director of logistics solutions with Ruan Transportation Management Systems, discusses how to manage the RFP process and attract the best results.
3PL MD Logistics becomes an integral part of retailers’ supply chains, focusing on both its customer’s experience and their customers’ experience.
As the country and global economy begin to recover, the question on everyone's minds is: “What will re-entry into the business world look like?” As companies transition into the “new normal,” implementing a CDX solution is of the utmost importance.
Relationship contracts can benefit distribution in many different industry sectors—these five steps can help you put one into action.
Building high-performing alliances between supply chain and commercial teams is a key driver to success.
The clearer your RFP, the easier it will be for 3PLs to understand your requirements and provide you with the information you need to make an informed selection.
By leveraging Kuebix and an integration with NetSuite, equipment parts importer Summit Supply ensures every order is shipped with the quickest, least expensive option to maximize savings and service.
Readers reveal the deciding factor in choosing a logistics provider: cost or customer service.
Lost visibility into your supply chain means lost value. The good news is that the right telematics and related technologies can help maintain powerful visibility and control over even the most complex global supply chain networks in service today.
Logistics leaders face pressure from their stakeholders to optimize logistics costs while maintaining service and performance levels. Gartner Inc. identifies the following five actions to help you optimize costs from within your organization.
project44 recently surveyed 750 consumers and 500 marketing executives to better understand where brands and consumers are aligned (and misaligned) on what makes a great delivery experience. The survey uncovered five compelling trends that all point to the emergence of the Delivery Economy.
Before deploying a carrier management strategy, shippers must have a deep understanding of their supply chain, capacity challenges, and customer requirements.
Estes Forwarding Worldwide’s Net Promoter Score Program directly supports its mission statement: to deliver the EFW Experience by exceeding expectations each and every time.
For those involved in the management of freight movement, selecting the best Transportation Management System or TMS is a crucial decision. Here are 10 tips on evaluating a TMS for your firm.
Deploying a transportation management system (TMS) can be time-consuming. Here's how to save time and money.
With the help of Evans Distribution, this furniture maker developed an efficient, successful, real-time supply chain.
The impact of evolving consumer shopping behaviors on retailers and manufacturers is the focus of a new supply chain study by DiCentral, a B2B integration services provider, along with the Center for Supply Chain Research at Lehigh University.
Shippers and intermediaries of all sizes can benefit greatly from the increased functionality and simplified processes offered by a TMS.
Some leading vendors in the TMS market.
DLS Worldwide’s CRM System provides customers with a simple interface in which shippers can find multimodal quoting, booking and reporting, shipment tracking, and invoice management with online payment options.
How to overcome the challenge of data management—integrating multiple data sources in a transportation management system (TMS)
Integrated WMS and TMS solutions increase visibility and communication and optimize the movement of goods.
Here’s how a transportation management system will completely transform the efficiency of your supply chain.
This story examines how e-commerce retailers use last-mile fulfillment strategies to gain competitive advantage.
Here’s how trends in U.S./Mexico cross-border operations are shaping today’s supply chain.
Transparency, honest communication, and a commitment to forming a true partnership with shared goals and values are keys to successful supply chain collaboration between shippers and their third-party logistics providers.
Lengthy, months-long selection processes are a thing of the past. For roughly two-thirds of shippers, the focus is on improved efficiencies, execution, and visibility. For these companies, a modern TMS can be live and saving money within weeks or even days.
The logistics provider will help designers find ways to strengthen their global reach.
As businesses look for ways to improve and optimize the supply chain with customers in mind, they need to factor in elements that will allow them to leverage the supply chain in order to fuel customer loyalty.
Evaluating the continuing alignment of customer requirements, acceptable associated risk and service provider capability.
With no standard terminology in an already-complex industry, it’s not surprising that so many TMS buyers have trouble figuring out the differences between solutions and which one best fits their needs. Here's how to cut through the confusion.
By paying attention to these six metrics, over‐the‐road shippers can make informed decisions to get their desired mix of cost, coverage, and performance from their carriers.
As product demand continues to rise, companies in all industries are partnering with third-party logistics (3PL) providers to ensure their products are delivered to customers on time and cost effectively.
Working with a specialized transportation provider will save you time and headaches while keeping your customers happy and costs down.
A look at the metrics that shippers and their service providers use to evaluate the quality of customer service.
Wagner Logistics helps a leading manufacturer of lawn care equipment overcome growing pains.
Readers choose between cost and customer service as the most important selection criterion for a carrier or supplier.
Profile of Marc Althen, president, Penske Logistics
It is never too late to improve your safety operations. The changes you make today will reduce your liability exposure for an accident that happens tomorrow.
The challenge for shippers considering a new logistics provider is understanding how to evaluate the overall potential of the relationship. Use these key items to ensure success.
The benefits of a multi-tenant software platform are immense. Chris Johnson of LeanLogistics outlines the four areas of value with multi-tenant technology.
As transit times shift and service areas are updated, customers need a reliable source of data that delivers a standard messaging output that can be easily understood.
Customer retention in today’s competitive marketplace is important. Thomas Griffin of DLS Worldwide offers the keys to customer retention.
When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics company that understands the dynamics of logistics in that country.
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.
A lack of route optimization software led to out-of-control logistics costs for Optimum Dental Studio, so the company turned to Maxoptra to optimize routing to serve dental offices and their patients.
For many shippers, choosing the right transportation consultant can become a difficult, time-consuming, and frustrating process. Here are five keys to finding the optimal partner.
Using the best logistics IT available, and partnering with world-class carriers and 3PLs, can help you find a better way towards supply chain success.
A company’s ability to efficiently execute a supply chain strategy in today’s environment can be enhanced by logistics outsourcing with a strategic partner.
When evaluating your needs for a transportation management system it’s important to look beyond technology and consider who will manage planning and execution. Use this advice to determine if a managed service provider will deliver greater value than developing an in-house team.
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.
Industry expertise is the most impactful way to positively affect customer service requirements.
A new app helped a coffee merchant digitally transformed its retail sales and distribution processes.
The Girl Scouts of the United States of America (GSUSA) created and implemented a new way of taking and filling orders for its annual cookie drive. Here’s how it made sure cookie sales didn’t crumble.
Kuebix TMS and Managed Services take Weis Markets’ supply chain to the next level of excellence.
An instant selling and ordering procedure could be a differentiator for industrial companies looking to boost their customers' industrial buying experience.
Communication and transparency are key to being a good partner to your clients. Use this advice to effectively communicate with customers.
Direct-to-consumer selling is where the omni-channel strategy becomes truly powerful.
This story looks at ways in which 3PLs help small and midsize companies implement and take full advantage of information technology.
One of the common gripes voiced by organizations implementing logistics IT solutions is that the solution ends up costing more than expected. Use this advice when looking at prospective providers.
The cornerstone of collaborative logistics is timely visibility. Data about orders, inventory, transportation, and spend need to all funnel into a common denominator big data repository and be readily accessible.
When an outdated warehouse management system was putting a dent in a distributor’s workflow, it turned to a technology partner to grow its e-commerce business.
Taking steps to become a shipper of choice delivers benefits across the supply chain, and will help sustain and grow your bottom line.
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs.
Procurement professionals should cultivate and maintain good supplier relationships to ensure profitability.
With so many choices available, varying freight, and small package shipping needs, the 3PL service offering needs to be about more than the transaction.
As shippers evaluate existing, merged, or new 3PL providers, they should also be aware of their own processes and approach to vendor relationships and choose partners that best align with their strategies and needs.
Contract manufacturer Apex International had seen its growth halt as it struggled to deliver products on time and provide sufficient quality control. With the help of Simpler Consulting, Apex adopted Lean management principles to transform its culture and return the company to a path of growth.
The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.
The Trans-Pacific Partnership is one step closer to ratification; harnessing the power of supply chain collaboration; FMC approves new regulations for OTIs; SAP releases inaugural Retail Index
One way a manufacturer can mitigate the effects of increasing regulations and demand volatility is by working with a third-party logistics provider with a leveraged platform.
The real value of a software partner can be found in the days and weeks that come after the learning phase. Most customers are looking for a positive experience to happen after the purchase.
Three retailers explain how they use logistics and other functions to deliver outstanding customer service.
EM Cosmetics brings its products to the global market through the use of international shipping and package consolidator MyUS.com.
After 30 site visits and two logistics industry conferences, Inbound Logistics Publisher Keith Biondo wonders what the future of supply chain and logistics holds.
Active participation in a professional association helps advance career growth and offers continuous learning.
Nutrabolt’s rapid growth created several logistics challenges, including processing orders efficiently and quickly; absorbing dramatic swings in order volumes to support promotional campaigns; and providing omni-channel fulfillment through a single warehouse. A third-party logistics partnership with Kane Is Able helped Nutrabolt meet these challenges.
Port of Hamburg unveils new traffic light system; CEVA Logistics TireCity in Italy demonstrates interest in sector-specific supply chain collaboration; China debuts longest freight rail route in the world; TPP agreement raises concerns about traceability in the seafood supply chain; Africa capital investment heats up; New G6 Alliance rotation features Polish port; Indian 3PL uses containers as mobile logistics classrooms; Intel eyes Asia for IoT ecosystem.
An Enterprise Logistics partnership helps improve companies by delivering customized applications to improve market advantage.
Readers select the third-party logistics providers that provide the best outsourced logistics services.
In the logistics of trade, the relationship between Canada and the United States is both friendly and advantageous on both sides of the border.
Retailers are implementing technology to more accurately forecast demand.
Aftermarket parts providers must take advantage of innovations in the supply chain to remain competitive in today’s global market.
To help save money, shippers should build a strong relationship with their LTL carrier.
Trans Pacific Partnership nears resolution; Indonesia logistics industry fights new capital requirement regulation; China and Pakistan pave way for new trade corridor; Global ocean container trade shows signs of growth despite enduring supply-demand imbalance; European railroads partner around procurement; China looks to replicate U.S. rail freight model
The key to any successful relationship is communication. Your logistics network is no different.
Predictive modeling and big data help develop efficient shipping solutions to lower shippers’ freight spend and overall supply chain costs.
Today’s supply chain environment is more complex than ever, and it is important for business partners to work together across the value chain with the intent to maximize the benefit to their customers .
To increase fulfillment efficiency and order picking accuracy, eBay Enterprise gives its warehouse a voice.
When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.
A route planning systems can drastically reduce the time it takes to plan your transportation schedule. Other benefits include lower mileage and fuel usage, decreased carbon emissions, and increased customer service.
As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past.
Geodis Wilson helps Alfa Laval deliver complex cargo to global destinations.
Profile of Leslie Dean, senior director, supply chain, at Menchie’s Frozen Yogurt.
UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations
Shippers, carriers, 3PLs and brokers who are not fully utilizing their transportation management systems to secure capacity and manage global trade may be leaving money on the table.
Kevin Hickey, Vice President, North American Customer Service for Maersk Line outlines the benefits of performance metrics, and the impact they have on carrier relationships and ongoing improvements.
Executives at two leading companies weigh in on supply chain’s value to their organizations.
Using the spot market correctly can reduce backlogs of shipping and keep costs under control.
Treat truck drivers respectfully to build a good reputation with carriers and ensure load coverage.
Shippers must maintain flexibility in their data-driven transportation policies.
Intertape Polymer Group outsourced transportation to gain control of its diverse product line and protect profit margins.
Google and Barnes & Noble partner to provide same-day book delivery; Shippers prioritize day-to-day problem-solving over contingency planning; APICS and SCC merge; Transplace identifies four areas key to preferred shipper status
Freight bill payment and auditing services save shippers money by finding billing errors and optimization opportunities.
Hospitals can cut costs by improving supply chain operations, inventory control, and transportation management.
Third-party logistics services evolved to meet shippers' changing transportation, distribution, and warehousing needs.
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
State of Logistics Report predicts moderate growth for freight industry in 2014; freight brokerage M&A shakes up industry; FMCSA extends comment period for ELD rulemaking; Online consumers willing to pay more for sustainable delivery options; Shippers register growing discontent with parcel carriers and trucking companies; University of Kansas MSB program prepares active-duty military for private sector roles
Enterprise logistics providers are developing solutions that fuse data elements for insights that enable decisionmaking.
Integrated Logistics Services providers address supply chain challenges facing shippers to improve logistics operations.
Transportation forecasting lets shippers collaborate with carriers to identify capacity gaps and reallocate assets.
Readers select the third-party logistics providers that provide the best outsourced logistics services.
A panel of supply chain experts address questions related to ensuring supplier compliance.
SaaS TMS solutions allow shippers, carriers, suppliers, and consignees to conduct business on a single platform.
To better manage freight spend, track key performance indicators and build strong provider partnerships.
Create your WMS RFP with the goal of gaining a deeper understanding of potential suppliers.
With an integrated transportation management software (TMS) platform, service providers can gain complete visibility over their diverse and complex operations.
Managing supply chain partnerships strategically improves their viability and reliability.
By strategically leveraging supply chain data, companies can win in their industry and increase enterprise value.
A long-term vision allows a shipper-3PL partnership to make long-lasting improvements.
Supply chain partners must work together to maximize the benefit to their customers – and boost their own bottom line.
Using a TMS for carrier selection allows shippers to load standard business rules to achieve predicted outcomes.
Companies interested in automating their transportation management processes should examine their current capabilities.
Supply chain partner collaboration improves supply chain performance, create capabilities, and increase efficiencies.
New Jersey’s salty tale misplaces blame on the Jones Act; UPS unveils new hazmat shipping protocol; Automakers collaborate to map the auto supply chain
Partnering with third-party logistics providers offers shippers numerous advantages for stronger supply chains.
Scaling your supply chain can trigger significant adjustments in your partnerships.
Programs such as vendor managed inventory (VMI) and efficient consumer response (ECR) fuel supply chain growth.
Third-party logistics providers are assuming a less transactional, more consultative role with shippers.
Ensuring supply chain security requires that shippers and logistics providers stay one step ahead of thieves.
Shippers protect against supply chain disruptions with physical, analytical, and financial risk mitigation strategies.
Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
Production vendor managed inventory enables manufacturers to gain supply chain control.
Fluctuating fuel prices, Hours of Service rules, and other factors make optimized routing and scheduling vital.
Knowing your global trading partners can help maintain a smooth flow of goods, while ensuring safety and security.
These five components are key for companies who want to streamline their international supply chain.
Shifting production closer to the U.S. can benefit supply chains, but nearshoring also presents obstacles.
Sean Vasquez manages EDI and transportation for Sun-Maid Growers of California.
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
Drive out inefficiencies and boost customer service by aligning with vendors to meet your supply chain goals.
Mixing truckload, less-than-truckload, and rail options allows shippers to create efficient intermodal solutions.
A fourth-party logistics provider (4PL) can help companies set and achieve supply chain improvement goals.
Exploring intermodal transportation's potential.
Shipping freight plays a vital role in supply chain management, yet many shippers neglect to take control of their inbound shipments. Industry experts offer strategies for overcoming five common obstacles to successful inbound freight management.
Larry Montreuil, director of supply chain management at JetBlue Airways, negotiates sourcing and purchasing deals that let the airline soar.
Danny Monson of States Logistics Services Inc. offers tips to help shippers confirm a logistics service provider is financially stable before signing a logistics service contract.
Transportation management systems (TMS) provide the ability to accurately predict shipping costs and manage shipment execution. A comprehensive TMS solution can also manage inbound shipments, serve as an RFP analysis tool, or facilitate real-time spot market quoting for appropriate modes, says Kerry Loudenback of TransportGistics Inc.
Finding a third-party logistics (3PL) provider you can count on requires due diligence into performance history and resources, writes Kyle tGholston of Conexus.
Transloading shipments allows shippers to reduce touches and costs, and create greater flexibility to respond to changing demand in global shipments.
To avoid overpaying for transportation, shippers should audit freight bills to ensure the correct National Motor Freight Classification (NMFC) is applied to their less-than-truckload (LTL) shipments, says Chuck Fattore of RR Donnelley Logistics.
Using an advanced logistics simulation tool to analyze system performance and lifecycle cost can help logisticians negotiate better performance-based logistics contracts, writes Justin Woulfe of WPI Services.
When negotiating logistics service provider contracts, shippers should ensure they are clear on payment terms and special conditions.
An ounce of prevention is worth a pound of cure. Conduct a financial checkup of your potential 3PL partners before you sign the contract.
Schwan’s Home Services optimized its distribution network by using a hybrid insourced/outsourced model; and Sun-Maid Growers of California used collaborative distribution to create better economies of scale in its transportation operations.
Leveraging IT, reconsidering warehouse processes, and conducting periodic network optimization projects are just three of many strategies that enable shippers to not only trim costs, but ensure that transportation spending supports overall business goals.
A well-oiled trading partner network allows one-to-many and many-to-many partners to collaborate and communicate using a single source of truth garnered from real-time information, writes Christopher P. Mazza of IAS.
As manufacturers strive to strike the perfect balance between parts delivered and parts consumed in production, technology innovations allow logistics providers to ensure companies receive only the parts they need when they need them, writes John Paugh of Carter Logistics.
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Shippers must develop clear and effective request for pricing (RFP) processes to secure the best less-than-truckload service. Danny Slaton of SMC3 offers tips for developing better RFPs.
Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.
Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.
Transloading services transfer ocean cargo at port – without sorting it – for shipment to a single destination, such as an inland distribution center.
A global trade management (GTM) solution can automate the process of comparing total landed costs, providing shippers with full visibility into all associated costs and regulations.
The value of third-party logistics (3PL) provider partnerships grows infinitely greater when shippers take a long-term approach that focuses on sustainable gains rather than short-term savings.
Help vendors comply with your routing guide by including carrier contact information and other relevant freight shipping details, says Harold B. Friedman of Data2Logistics.
If shippers use their third-party logistics partners for more than brokerage—not just as tactical providers, but as strategic partners—a whole new world of logistics excellence and accomplishments could open up, writes Inbound Logistics Publisher Keith Biondo.
Increasingly, 3PLs and shippers are working much more collaboratively, often sharing pains and gains, writes Editor Felecia Stratton.
Brian Hancock, president, North America for Martin-Brower, discusses the unique supply chain and distribution operations supporting the McDonald’s restaurant chain.
Many companies, including Kimberly-Clark, Ebro, and USG Corporation, are moving beyond the traditional, transactional shipper-3PL relationship to form collaborative partnerships focused on mutual gain.
Inbound Logistics’ eighth-annual 3PL market research report demonstrates how 3PLs and shippers are connecting to confront existing challenges and capitalize on new opportunities.
Routing guides are a vital part of successfully managing inbound shipments. A clear, concise routing guide helps vendors meet your specifications for inbound transportation.
John Haber, founder and CEO of consulting firm Spend Management Experts, offers tips for managing freight costs wisely.
Electronics manufacturer Siemens switches from air freight to over-the-road transport for cross-border shipments from Mexico to the United States and Canada, cutting 35 percent from its transportation costs thanks to CFI Logistica.
Getting your money’s worth from third-party logistics (3PL) service providers requires willingness to commit to key relationships, according to these tips from supply chain consultant Valerie Bonebrake, Tompkins International.
Third-party logistics (3PL) providers offer shippers a variety of beneficial supply chain services, writes Dan Lockwood of Unishippers Global.
When baseball cap maker New Era’s business growth hit critical mass, it realigned its distribution operations, fusing Menlo Worldwide Logistics’ outsourced solutions with its global supply chain.
The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.
When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.
Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
Shippers, carriers, and small intermediaries that rely on third-party logistics (3PL) service providers to manage non-core logistics and supply functions, access capacity, and tap technology capabilities must review 3PL performance periodically to ensure quality service.
Plumbing fixture manufacturer TOTO Global Group’s U.S. division tapped third-party logistics provider Transplace to benchmark its truckload, less-than-truckload, and intermodal freight spend.
Leading wholesalers understand the limitation of planning transportation in a silo, writes Manhattan Associates’ Mike Mulqueen.
A new inbound/outbound logistics operations solution helps pizza chain Papa John's handle rapid expansion.
Carrier-supplied data can provide valuable insight for writing contracts, but shippers who want to pave the way to strong business relationships must dig deeper.
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
Colgate took more than four million miles out of its network while handling five percent more cases of product – and even managed to cut logistics costs, sharing the savings with customers and suppliers.
The amount of effort top-tier shippers put into carrier management directly affects the results they achieve in controlling parcel transportation costs, writes Harold Friedman of Data2Logistics.
Measuring against industry benchmark data allows you to identify areas for improving transportation spend.
Charlie Hitt, 3PD Inc., offers tips for implementing a successful core carrier program.
For pet supply retailer PETCO, honoring its commitment to superior customer service meant finding a loyal logistics partner.
John Haber, NPI, outlines five market concerns that will have the biggest impact on shipper spending in the near future.
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.
Most logistics outsourcers today use an RFQ to select their 3PLs. But that model is outdated and ineffective. A handful of forward-thinking shippers and logistics providers are instead embracing a collaborative outsourcing method, with powerful results.
The new world of supply chain management requires that carriers and shippers both understand and respect the economics of the industry.
Effectively managing your freight forwarders helps improve supply chain compliance.
Natural pet food manufacturer WellPet partnered with Aspen Logistics and Kane is Able to improve its supply chain and warehousing operations.
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
Wherever you went, attendees at the 2010 CSCMP Annual Conference were talking supply chain risk, volatility, disruption, and visibility.
Shippers must consider multiple factors when they work with service providers to move expedited freight.
Moving cargo by air in Alaska requires expertise in transportation and logistics management.
Duane Sizemore of Total Logistic Control discusses how companies can build better relationships with third-party logistics providers through measurement, monitoring, and rewards.
Robert Russo of Port Jersey Logistics explains how to choose the best third-party logistics provider for your company.
Chandler Hall of BravoSolution explains how to reduce the frequency and severity of disruptions by fostering collaborative relationships with your suppliers.
Small and mid-sized manufacturers lack the scale to ship in full truckloads, creating thousands of separate, inefficient lines of supply—all moving to the same mass retailers. Collaborative distribution reduces the number of trucks on the road and cuts distribution costs.
Shippers shouldn't assume all on-time performance is created equal. Make sure every dollar you spend counts by choosing carriers who provide honest, accurate metrics, and foster innovation to improve your business.
Inbound Logistics Publisher Keith Biondo outlines how Walmart is taking inbound logistics to the next level.
Retailers publish routing guides to establish rules for manufacturers, wholesalers and distributors to follow when fulfilling and shipping orders. Here are the benefits of establishing a routing guide.
ProFlowers' time- and temperature-sensitive shipments create plenty of challenges for John Kuehn, senior vice president of supply chain operations. Here's how he nips problems in the bud.
Inbound Logistics' exclusive market research compiles shipper and 3PL input to illustrate the outsourcing sector's rapidly changing dynamics.
Shippers and service providers discuss their experience building a strong working relationship.
To be successful, a close relationship between third-party logistics providers and their shipper customers requires a great deal of communication.
Transportation forecasts enable planners to shift from reacting to orders to proactively managing capacity. By synchronizing transport forecasts with manufacturing and distribution plans, your entire company can respond to the same demand signals.
A professional freight forwarder that represents the interests of all supply chain participants can serve as the missing link in supply chain communication.
Vested outsourcing yields innovative logistics relationships that deliver results, writes Kate Vitasek of the University of Tennessee's Center for Executive Education.
LeanLogistics' Chris Timmer explains how collaborating with trading partners, aided by an on-demand transportation management system, helps increase supply chain efficiencies.
Sharing key information with all parties can lead to decreased waste, increased orders, and new business, writes J. Kenneth Hazen, CTSI-Global.
Benchmarking before negotiating carrier rates can be a money-saving opportunity, writes Niko Michas of BridgeNet Solutions.
Third-party logistics providers can provide capacity, expertise, technology, and buying power. Chip Smith, president of CS Advisory Group, discusses how to ensure you're getting the most from your 3PL.
To optimize transportation management into the supply chain, it's critical to integrate transportation management best practices, process management and people across the entire supply chain, writes Geoff Comrie of Transite Technology.
Co-loading truckload and less-than-truckload shipments can reduce transportation costs, lead times, and shipment damage.
Shippers want the right cargo in the right place at the right time. That takes planning, collaboration, and technology. Here are the metrics they monitor and how they do it.
Large companies invested $153.4 million to transform their supply chain in the past three years, but only 10% became masters in achieving a profitable customer experience.
Can third-party logistics (3PL) providers bring chaos to order? Or order to chaos? For starters, they can help you wrangle and bring some order to the current COVID-caused confusion in your logistics process.
When supply chain and logistics trouble brews, shippers summon third-party logistics (3PL) providers for their expertise, technology, and dedication to customer service.
To safeguard customer loyalty and drive sustainably innovative solutions, some supply chain experts are turning to the design thinking methodology, which focuses on four crucial behaviors.
Verst Logistics helped an arts and crafts supplies company address peak season challenges and growing sales by expanding its supply chain capabilities.
When shippers send out distress signals, 3PLs answer the call. The providers that earned a 2020 Readers' Choice Top 10 3PL Excellence Award are among the most responsive and respected in the industry.
Inbound Logistics' newest exclusive 3PL market research provides a snapshot of how the world appears to shippers and their logistics service providers.
On top of surging e-commerce demand, small and mid-sized businesses are facing increased shipping costs, logistical challenges, and extended shipping times. Here are a few things you can do to recover.
Implementing these best practices can help companies reduce the impact to transportation operations and save costs during business disruptions.
Inbound Logistics offers this annual guide of some top TMS providers and solutions that can put you on the right road toward improved transportation management and performance, regardless of the business conditions. Take a look at our 2020 TMS Buyer's Guide.
When you combine consumer demand for deliveries at a breakneck pace, the historically tight labor market, and the unpredictability of the global trade landscape, e-commerce businesses must be just as fast as they are flexible to succeed today’s market.
Shoe retailer Shoe Station relies on Retail Pro 9 and other technology solutions to help employees provide top-of-the-line service and ensure customer satisfaction.
3PLs can become an ally for their customers in the event of a loss, damage, or delay, providing outstanding customer service and support.
Third-party logistics providers are future-proofing supply chains, using a toolbox filled with business insights, predictive capabilities, and other new solution sets.
A business looking to outsource part or all of its logistics to a 3PL should consider a variety of factors to identify a logistics provider that is part tactical service provider and part strategic business partner.
Tire manufacturer Michelin is a shipper with a massive global footprint and complex demands. With headquarters in Clermont-Ferrand, France, Michelin operates 121 production facilities in 17 countries; those facilities produced approximately 190 million tires in 2017. With a presence in 170 countries, distributing products across the globe is a challenging and sophisticated operation.
Readers share what you should look for to find an optimal logistics partner.
A 3PL partner that is aligned on purpose, value, strategy, and culture can provide far more value than what is seen in a transportation budget variance report.
Supply chain efficiencies can support brand strategies in key ways.
At the heart of St. Louis’ strategy to advance as a global trade hub is a focus on collaboration to strengthen and promote the region’s already robust freight network.
The world’s leading provider of receipt and innovative label solutions turned to GlobalTranz to create visibility, enhance communications, and fully merge acquired businesses.
In an effort to stay ahead of industry trends, Ocean Spray jumped at the chance to partner with Uber Freight for more efficient transportation.
Transportation is evolving rapidly, thanks to supply chain technology powered by data and analytics. Digitization is driving big changes that can help meet the pace of change.
New and noteworthy in the supply chain.
By utilizing nVision Global’s Impact TMS, a shipper saved more than €34,000,000 by avoiding expedited freight costs. The company improved transportation planning, optimization capabilities, workflow management, and exception handling.
The variety of transportation management systems available can make it difficult for shippers to target the solution that is the best fit for their organization. Experts say companies should strive to identify the features that will support their unique operation rather than falling into the trap of chasing options that will not provide a useful impact. The process for selecting a TMS should be marked by disciplined decision-making and a focus on the business case.
Shippers experienced a range of supply chain challenges in 2018, according to results from Averitt Express' fourth annual State of the North American Supply Chain survey.
The University of Wisconsin-Superior is located on the shore of Lake Superior where a major international transportation hub serves world markets using all five modes of transportation. But it isn’t just the location that makes the University of Wisconsin-Superior’s undergraduate Transportation and Logistics Management (T&L) program unique.
Companies fixating on a single process frees people’s time and energy for other tasks, but established processes can cease to be a means to an end and become ends in-and-of themselves.
A profile of Lori Fellmer, vice president of logistics and carrier management with BassTech International.
Inefficiencies at the dock can cause long lines of trucks outside a warehouse, congestion on access roads, delayed deliveries and long driver wait times, all with the potential of accruing steep detention fees. European logistics managers deal with these inefficiencies—resulting from space constraints and too few docks for trucks—on a regular basis.
Managing transportation has become increasingly challenging as customers grow more demanding and the driver shortage constrains capacity. Consider these three innovations, which can deliver short-term return on investment:
When Jel Sert needed to improve on the half-pallets it was using to deliver product displays for in-store promotions, CHEP developed a better solution.
James Welch, CEO of YRC Worldwide, discusses his leadership philosophy.
UPS and Sealed Air’s new center will help solve e-commerce retailers’ packaging and shipping challenges.
Rust-Oleum selected Celtic International, Transplace’s intermodal business unit, to provide intermodal and over-the-road transportation services for domestic shipments between its own facilities as well to its retailer customers.
Inbound Logistics’ exclusive market research survey on the third-party logistics (3PL) sector reveals new trends and opportunities.
Staying engaged with your customers, providing solutions to their new demands, and not losing sight of your business goals can help improve your business during uncertain times.
Bolstered by a new trade deal, the longstanding partnership between Canada and the United States thrives during the COVID-19 pandemic, providing ample opportunity for companies that offer cross-border solutions.
Thomas Griffin, president with DLS Worldwide, discusses how finding the right 3PL partner is more important than ever in the transportation sector as companies recover from COVID-19.
The top 100 third-party logistics providers of 2020 as chosen by Inbound Logistics' editors.
Leadership profile of Juliann Larimer, CEO of Peak-Ryzex
Ten tips every digital retailer needs to know to streamline their e-commerce fulfillment process.
Supply chain professionals working in small and mid-sized businesses often operate with little margin for error. Taking calculated, thoughtful risks can pay off.
As coronavirus continues to spread globally, new ramifications are revealed daily. How is the virus impacting e-commerce operations and the supply chain, and how can retailers respond?
Here are the top three ways data analytics and AI can transform your supply chain.
Bid management software can collect responses automatically within seconds of the carrier submitting them which allows you to focus on strategic initiatives with the time saved.
This story looks at elements that produce excellent customer service and at some of the technology tools companies use to help them deliver excellent service to their customers.
A large pharma company teams up with Hub Group to achieve compliance with the best service at a reasonable cost.
What do you do when trucking capacity shifts? Keep your spend in check and your partnerships tight.
The world’s leading provider of receipt and innovative label solutions turned to GlobalTranz to create visibility, enhance communications, and fully merge acquired businesses.
Kingston Technology’s HyperX division partnered with Logility to improve its supply chain visibility and demand, inventory and replenishment planning practices.
Milestone’s Mobile Warehousing & Storage (MW&S) solution enables a manufacturer to create an efficient distribution process with timely deliveries as drivers did not have to wait for each other and transfer loads between trailers.
A profile of Matt Cantatore, COO of Ollie, a national service that delivers healthy, high-quality pet food that it sells direct-to-consumers.
Practical steps that shippers can take to improve their success in securing capacity.
Switzerland digs into an ambitious initiative: a vast underground network of tunnels transporting cargo.
As freight payment processor IPS Worldwide heads to bankruptcy court, shippers are reminded how important it is to be diligent when choosing a freight bill processor.
Even the mighty Walmart is not immune from the challenges of recruiting and retaining qualified drivers.
This article first introduces Jim Bramlett’s Hassle Quotient score and how the internet has changed how companies compete, then focuses on how the Hassle Quotient applies to transportation and logistics.
This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.
The trends affecting supply chains require an agile approach.
Nestlé, the world's largest food and drink company, and XPO Logistics, a global provider of transport and logistics solutions, are co-creating a 638,000-square-foot distribution center at the new SEGRO East Midlands Gateway Logistics Park in Leicestershire, UK.
When an electronics store was faced with consistent freight forwarding damage claims they turned to Seko Logistics for a solution.
In an increasingly competitive marketplace, advanced analytics is the key to gaining access to hidden insights about your business that can drive growth and improve performance.
Transplace helped a frozen pizza business expand its transportation network to increase operational efficiency and maximize financial savings.
When an industrial manufacturer needed to reduce supply chain costs they teamed up with Crane Worldwide Logistics for an innovative solution.
Even after adding a third production shift to its foundry, Lodge Manufacturing Company couldn’t manufacture enough cast-iron cookware to fill orders. To meet demand, the family-owned business in southern Tennessee invested $85 million in a second foundry, a modern 212,000-square-foot distribution center, and the company’s first warehouse management system, mobe3 from EVS.
A 3PL's cold call leads to a cool technology solution that streamlines processes and minimizes service disruptions
Is outsourcing your fulfillment the best option for your business? Here are 15 important questions to ask a potential partner.
Here’s how to navigate disruptions in the supply chain and turn them into new opportunities.
Profile of Denis Reilly, president and CEO of Kenco Logistics
Manufacturer of drywall and joint compound USG partnered with Transplace and was able to reduce the delivery time of its product from 6 weeks to 48 hours to Mexico—leading to double-digit sales growth.
All fleets will have to adopt electronic logging devices (ELDs) starting Dec. 18, 2017. The result will be a tightening of capacity for shippers. Here’s how to prepare.
While Artificial Intelligence is not a new concept, what has changed is the power of computing, cloud-based service options and the applicability of AI to supply chain and logistics.
Aurora Plastics automates resin off-loading process and avoids costly inventory and quality management errors with RFID reader hardware from Janam Technologies and customized software applications from Quest Integrated Solutions.
Companies in Asia Pacific place more importance on green transport than other regions do, according to DHL’s latest research report on ground transportation logistics.
Metrolina Greenhouses integrates ERP and customized, industry-specific tools to improve order, shipping and billing management.
A client looked to PLS Logistics for a way to drive real-time visibility, performance and cost savings to allow each of its 200+ office locations to operate effectively.
Ritrama, an Italian multinational self-adhesive materials producer, chose Ferretto Group's technological solutions for its new automated warehouse located in Spartanburg, South Carolina.
Vendor-managed inventory partnerships strive to improve efficiency by allowing suppliers to maintain the inventory of their products at the stores and other locations operated by their partners in the supply chain. VMI relies on a tight-knit collaboration between supplier and buyer to improve product availability while decreasing excess inventory.
Transplace established an LTL consolidation program to increase load capacity and reduce freight costs for a Canadian hardware wholesaler.
This case study tells how Weatherford Farms increased efficiency in its delivery network by switching from manual routing to an automated routing system.
Executing against the wrong e-commerce strategy – or not having a strategy at all – is a recipe for higher costs and lower customer satisfaction levels and can have a major negative impact on your business.
Transparency, honest communication, and a commitment to forming a true partnership with shared goals and values are keys to successful supply chain collaboration between shippers and their third-party logistics providers.
Trying to plot a different course? Figuring out how to spread your wings? A third-party partner might offer…just the kind of help you need.
Mobile weighing technologies meet the emerging “need for speed” trend by providing a means of weighment at the point of loading and unloading. They do this while at the same time immediately communicating a wealth of specific business and logistical data, eliminating inefficient traffic patterns, and improving safety by reducing traffic congestion.