Pilot program uses drones to deliver time-sensitive goods; Canadian government lines up two new bilateral trade agreements; Labor rights causing supply chain disruption; Using social media to understand carrier usage.
3PL MD Logistics becomes an integral part of retailers’ supply chains, focusing on both its customer’s experience and their customers’ experience.
As the country and global economy begin to recover, the question on everyone's minds is: “What will re-entry into the business world look like?” As companies transition into the “new normal,” implementing a CDX solution is of the utmost importance.
By leveraging Kuebix and an integration with NetSuite, equipment parts importer Summit Supply ensures every order is shipped with the quickest, least expensive option to maximize savings and service.
Readers reveal the deciding factor in choosing a logistics provider: cost or customer service.
Lost visibility into your supply chain means lost value. The good news is that the right telematics and related technologies can help maintain powerful visibility and control over even the most complex global supply chain networks in service today.
project44 recently surveyed 750 consumers and 500 marketing executives to better understand where brands and consumers are aligned (and misaligned) on what makes a great delivery experience. The survey uncovered five compelling trends that all point to the emergence of the Delivery Economy.
Estes Forwarding Worldwide’s Net Promoter Score Program directly supports its mission statement: to deliver the EFW Experience by exceeding expectations each and every time.
The impact of evolving consumer shopping behaviors on retailers and manufacturers is the focus of a new supply chain study by DiCentral, a B2B integration services provider, along with the Center for Supply Chain Research at Lehigh University.
DLS Worldwide’s CRM System provides customers with a simple interface in which shippers can find multimodal quoting, booking and reporting, shipment tracking, and invoice management with online payment options.
This story examines how e-commerce retailers use last-mile fulfillment strategies to gain competitive advantage.
As businesses look for ways to improve and optimize the supply chain with customers in mind, they need to factor in elements that will allow them to leverage the supply chain in order to fuel customer loyalty.
Evaluating the continuing alignment of customer requirements, acceptable associated risk and service provider capability.
Working with a specialized transportation provider will save you time and headaches while keeping your customers happy and costs down.
A look at the metrics that shippers and their service providers use to evaluate the quality of customer service.
Readers choose between cost and customer service as the most important selection criterion for a carrier or supplier.
Customer retention in today’s competitive marketplace is important. Thomas Griffin of DLS Worldwide offers the keys to customer retention.
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.
Using the best logistics IT available, and partnering with world-class carriers and 3PLs, can help you find a better way towards supply chain success.
As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.
Industry expertise is the most impactful way to positively affect customer service requirements.
Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.
Wholesale distributor Ideal Supply re-routed its delivery network through the cloud with the help of logistics technology provider Descartes.
An instant selling and ordering procedure could be a differentiator for industrial companies looking to boost their customers' industrial buying experience.
Shippers unprepared for supply chain disruptions; China wants pirate hunting base in Horn of Africa; bringing cargo into Kenya; India ramps up transportation infrastructure development; air cargo carriers seek to cut costs without sacrificing growth; Amazon invests in India; China’s greenest supply chains; international shrimp supply chain linked to human trafficking and slavery; World Trade Organization rules to abolish agricultural subsidies; Mexico and U.S. sign liberalized air transport deal; global manufacturers shift production to Bangladesh, Thailand, Korea and Vietnam
Multiculturalism can be the competitive advantage that makes the critical difference in the success of your supply chain operations.
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs.
With so many choices available, varying freight, and small package shipping needs, the 3PL service offering needs to be about more than the transaction.
While a U.S. manufacturing revitalization is happening in some sectors, the chances of a wholesale national shift occurring are more rhetoric than reality in the current market.
The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.
The real value of a software partner can be found in the days and weeks that come after the learning phase. Most customers are looking for a positive experience to happen after the purchase.
Three retailers explain how they use logistics and other functions to deliver outstanding customer service.
For any United States-based company interested in expanding its retail logistics operations outside of the country, Asia Pacific may be the most ideal location.
While doing business with China, many companies face a wide range of challenges trying to navigate the country’s complex trade programs.
New York State minimum wage directive may be a tipping point for automation in the fast food industry; Organic food recalls are on the rise; Alix Partners reports that nearshoring trend continues to grow; Pro truck interests take weight restriction fight in new direction; 2015 holiday shoppers are looking for options; The cash handling supply chain is poised to move from manual processing to scanning technology, thanks to the new GS1 US Cash Visibility Discussion Group.
Use these seven tips to find a partner in China that is right for your company.
In spite of U.S. dollar strength, domestic manufacturing remains competitive globally; UPS tests new electric cargo bikes to handle urban deliveries; Bi-national Great Lakes Seaway Partnership promotes commercial shipping along the Saint Lawrence Seaway system; Mercedes-Benz reconfigures its global supply chain; Global Logistic Properties shifts investment from China to United States; Freight rail gains traction in passenger transport-focused China; China debuts the world’s longest freight train route linking the northeast city of Harbin with Hamburg, Germany.
Port of Hamburg unveils new traffic light system; CEVA Logistics TireCity in Italy demonstrates interest in sector-specific supply chain collaboration; China debuts longest freight rail route in the world; TPP agreement raises concerns about traceability in the seafood supply chain; Africa capital investment heats up; New G6 Alliance rotation features Polish port; Indian 3PL uses containers as mobile logistics classrooms; Intel eyes Asia for IoT ecosystem.
Before sourcing globally, it’s important to know the risks.
Retailers are implementing technology to more accurately forecast demand.
Middle East countries show signs of regional collaboration around transportation and logistics; China’s “red supply chain” threatens Taiwanese semiconductor industry; India looks to Korea as both a model and partner for its economic modernization program; U.S. fashion industry supports extension of African Growth & Opportunity Act; Cuba’s Port of Mariel attracts investment from CMA CGM; China looks to replicate U.S. rail freight model
To help save money, shippers should build a strong relationship with their LTL carrier.
Companies doing business globally are learning to be more flexible to adapt quickly to uncertainty without sacrificing economy, speed and service.
Port of Beirut plan for transshipment expansion irks truckers; New treaty greenlights Ghent–Terneuzen Canal lock upgrade; China-Europe rail development continues with UTi and Changjiu partnership; Global suppliers still laggard when it comes to environmental mitigation; Hong Kong looks to ease industrial real estate regs to create more warehouse capacity.
Shifting global dynamics and internal business process changes are compelling manufacturers and retailers to challenge the status quo and reinvent their supply chains.
When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.
A route planning systems can drastically reduce the time it takes to plan your transportation schedule. Other benefits include lower mileage and fuel usage, decreased carbon emissions, and increased customer service.
United States gives Mexican truck drivers the green light for cross-border moves; Uber pilots cargo service in Hong Kong; Latin American rail freight market ripe for investment; Panama Canal Authority restructures its toll system; Turkey and Iran toil over truck fees; Global airfreight market set for steady growth; Lithuania railroad faces antitrust inquiry over competitive switching practices
As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.
United Kingdom establishes national training center for fracking; China and Jamaica team up on logistics training initiatives; UK port constraints push freight flows north; Middle East air cargo carriers show robust growth
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past.
Profile of Leslie Dean, senior director, supply chain, at Menchie’s Frozen Yogurt.
UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations
Kevin Hickey, Vice President, North American Customer Service for Maersk Line outlines the benefits of performance metrics, and the impact they have on carrier relationships and ongoing improvements.
Executives at two leading companies weigh in on supply chain’s value to their organizations.
When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.
Many companies use social media to improve supply chain operations by connecting shippers and service providers.
U.S. government aims to create single-window, paper-less Customs process; Deutsche Post predicts positive growth for global express business; China looks to develop more logistics centers upstream on the Yangtze River; Canada-Mexico trade imbalance tops NAFTA summit; Mexican railroads object to proposed reform bill
China and Taiwan depend on one another; Emirates targets multimodal transportation infrastructure investment; Chile port strike ends, concerns remain; Free online returns stoke Canadian consumption but place onus on U.S. retailers; Europe looks to United States for re-shoring inspiration; Mondelez debuts new GS1 standard
Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.
Global dry-bulk commodity trade reveals rate growth, steadying inflation in China; Preparations for 2022 World Cup trigger DC explosion in Qatar; Supplier risk analysis will become more complex as companies expand into new global markets; Pakistani protests force U.S. military drawdown to consider $1 billion airfreight alternative; Asia truck bans taking toll on logistics industry; Africa’s piracy problem shifting to continent’s west coast; Trans-Pacific Partnership pact stalls, 2014 ratification expected; China’s Nicaraguan Canal stirs intrigue; Tesco acquires stake in “Asia’s Amazon”
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.
Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.
Kimberly-Clark China uses retail analytics tools to manage inventory and avoid stockouts at stores like Walmart.
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.
Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.
Logistics providers can become valued partners to both U.S. customers and Chinese suppliers, linking them together with the full power of fast-learner economics, writes George F. Brown Jr., Blue Canyon Partners.
U.S. businesses operating in China face a number of challenges. Angela Yang of Penske Logistics Asia offers advice on supporting your business’ China operations.
Small companies face challenges in meeting the rules set out in vendor requirements manuals. Best practices help them comply with retailers’ supplier requirements successfully.
The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.
Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.
Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.
When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.
Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.
Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.
Shifting perspectives on supply chain management, coupled with the realities of total landed cost, are driving manufacturers to weigh the benefits of flinging production operations in China back to the United States.
John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.
Inbound Logistics Publisher Keith Biondo examines a trend in moving manufacturing from China back to the United States.
Asia today is not just about manufacturing; it's also emerging as a consumer powerhouse. To seize the opportunity, manufacturers and retailers alike are rewiring their global supply chain strategies.
From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.
Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.
Dubai makes progress on its first aerotropolis, Starbucks partners with China to set up its first coffee bean farm, Canadian National accelerates auto imports, United Kingdom and France work to counter terrorism, Marks & Spencer accelerates supply chain improvement plan
To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
Mexico Taxes U.S. Imports, Audi's carbon friendly cars and carbon friendly transportation, Australia labors over transportation expansion, UPS opens health care logistics hubs in Singapore and China, U.S. football imports from China
A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.
UK duties hit air freight; Prince Rupert's improved performance, Garuda Indonesia rebuilds long-haul international network, Vietnam experiences trade success, US and Switzerland Eye Open Skies pact, New Canadian coalition explores opportunities to build a replacement rail tunnel under the Detroit River; German organizations join forces to support "Cargo Needs the Night" initiative; UPS Lauds US-South Korea free trade agreement, Caterpillar constructs foothold in Brazil, China looks to consolidate air cargo carriers
Learn five strategies for keeping your Far East concerns running smoothly.
In an volatile economic environment, shippers need reliable, cost-effective solutions to meet customer demand. Dedicated transportation solutions, which mitigate capacity risk and improve on-time delivery, can offer a solution.
Large companies invested $153.4 million to transform their supply chain in the past three years, but only 10% became masters in achieving a profitable customer experience.
To safeguard customer loyalty and drive sustainably innovative solutions, some supply chain experts are turning to the design thinking methodology, which focuses on four crucial behaviors.
Verst Logistics helped an arts and crafts supplies company address peak season challenges and growing sales by expanding its supply chain capabilities.
On top of surging e-commerce demand, small and mid-sized businesses are facing increased shipping costs, logistical challenges, and extended shipping times. Here are a few things you can do to recover.
When you combine consumer demand for deliveries at a breakneck pace, the historically tight labor market, and the unpredictability of the global trade landscape, e-commerce businesses must be just as fast as they are flexible to succeed today’s market.
Shoe retailer Shoe Station relies on Retail Pro 9 and other technology solutions to help employees provide top-of-the-line service and ensure customer satisfaction.
3PLs can become an ally for their customers in the event of a loss, damage, or delay, providing outstanding customer service and support.
A business looking to outsource part or all of its logistics to a 3PL should consider a variety of factors to identify a logistics provider that is part tactical service provider and part strategic business partner.
Trade tensions between the United States and China have many repercussions, according to the DHL Global Trade Barometer, an early indicator of global trade developments calculated using artificial intelligence and big data analytics.
Supply chain efficiencies can support brand strategies in key ways.
New and noteworthy in the supply chain.
Companies fixating on a single process frees people’s time and energy for other tasks, but established processes can cease to be a means to an end and become ends in-and-of themselves.
To uphold a reliable supply chain, companies should have a business continuity plan. Here are the lesson learned in the aftermath of the Tianjin port explosions in August 2015 and how you can apply them to your supply chain.
Use this advice to expand your logistics business into the complex but lucrative Chinese market.
President Trump hasn't been shy about his desire to put America on more equal trade footing with China, but business leaders have traditionally fought against efforts to force the trade rival into an agreement that's more equitable for both sides. Dissent is growing, however, according to the American Chamber of Commerce in China's (AmChamChina) 2017 Business Climate Survey.
Rust-Oleum selected Celtic International, Transplace’s intermodal business unit, to provide intermodal and over-the-road transportation services for domestic shipments between its own facilities as well to its retailer customers.
Ten tips every digital retailer needs to know to streamline their e-commerce fulfillment process.
As coronavirus continues to spread globally, new ramifications are revealed daily. How is the virus impacting e-commerce operations and the supply chain, and how can retailers respond?
Here are the top three ways data analytics and AI can transform your supply chain.
This story looks at elements that produce excellent customer service and at some of the technology tools companies use to help them deliver excellent service to their customers.
A large pharma company teams up with Hub Group to achieve compliance with the best service at a reasonable cost.
A profile of Matt Cantatore, COO of Ollie, a national service that delivers healthy, high-quality pet food that it sells direct-to-consumers.
This article first introduces Jim Bramlett’s Hassle Quotient score and how the internet has changed how companies compete, then focuses on how the Hassle Quotient applies to transportation and logistics.
This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.
The trends affecting supply chains require an agile approach.
Is outsourcing your fulfillment the best option for your business? Here are 15 important questions to ask a potential partner.
Here’s how to navigate disruptions in the supply chain and turn them into new opportunities.
U.S.-Cuba trade–The intersection of sanctions, sourcing and compliance; Chilean multinational logistics agency Agunsa has teamed up with Japanese shipping firm K-Line to form a dedicated automotive logistics company, KAR Logistics; UPS and SF Holding joint venture receives regulatory approval in China; Dubai introduces e-commerce center
While Artificial Intelligence is not a new concept, what has changed is the power of computing, cloud-based service options and the applicability of AI to supply chain and logistics.
What shippers can do to understand the proposed tariffs on imports from China.
Working with a supplier in Mexico offers tremendous benefits to SMBs that are looking to boost profitability while maintaining high-quality standards for their products.
With changing cost dynamics, renewed focus on consistent quality, and new supply chain opportunities, the United States is becoming an increasingly attractive base for manufacturers. Explore the four reasons shoring up reshoring.
Executing against the wrong e-commerce strategy – or not having a strategy at all – is a recipe for higher costs and lower customer satisfaction levels and can have a major negative impact on your business.