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Articles related to What Is the Best Method to Measure Customer Satisfaction?

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Readers' Choice: Top 10 3PL Excellence Awards 2016

Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.

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3PL Partnerships: You're In Good Company

As product demand continues to rise, companies in all industries are partnering with third-party logistics (3PL) providers to ensure their products are delivered to customers on time and cost effectively.

Andrew Lynch

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How Specialized Transportation Can Improve Customer Service

Working with a specialized transportation provider will save you time and headaches while keeping your customers happy and costs down.

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The Grass is Greener

Wagner Logistics helps a leading manufacturer of lawn care equipment overcome growing pains.

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GOOD QUESTION | When choosing a carrier/supplier, what’s more important: cost or customer service?

Readers choose between cost and customer service as the most important selection criterion for a carrier or supplier.

Danny Slaton

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Accurate Transit Times: The Backbone of Efficient Supply Chains

As transit times shift and service areas are updated, customers need a reliable source of data that delivers a standard messaging output that can be easily understood.

Keith Biondo

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Still Pushing Your Customers Around?

Using the best logistics IT available, and partnering with world-class carriers and 3PLs, can help you find a better way towards supply chain success.

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E-commerce, 3PL, Customer Service, Logistics, Third-Party Logistics, Retail, Supply Chain

Become an Extension of Your Client’s Brand

As entities responsible for brokering appropriate carrier rates, ensuring accurate quantities of orders and guaranteeing high quality of products, third-party logistics providers are extensions of companies’ brands.

John Rodeheffer

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3PL Customer Service Specialization

Industry expertise is the most impactful way to positively affect customer service requirements.

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Wholesale distributor Ideal Supply re-routed its delivery network through the cloud with the help of logistics technology provider Descartes.

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Three Key Points to Communicate to Become Your Customers’ Dream Provider

Communication and transparency are key to being a good partner to your clients. Use this advice to effectively communicate with customers.

Radek Maly

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Multinational Diversity Drives Measurable Success in Logistics Operations

Multiculturalism can be the competitive advantage that makes the critical difference in the success of your supply chain operations.

Steve Leavitt

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How to Stand Out in a Crowded Marketplace

With so many choices available, varying freight, and small package shipping needs, the 3PL service offering needs to be about more than the transaction.

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Keeping Partnerships Strong in a Shifting Landscape

As shippers evaluate existing, merged, or new 3PL providers, they should also be aware of their own processes and approach to vendor relationships and choose partners that best align with their strategies and needs.

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Realizing the Power of a Leveraged Platform

One way a manufacturer can mitigate the effects of increasing regulations and demand volatility is by working with a third-party logistics provider with a leveraged platform.

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Nourishing a Healthy Supply Chain 

Nutrabolt’s rapid growth created several logistics challenges, including processing orders efficiently and quickly; absorbing dramatic swings in order volumes to support promotional campaigns; and providing omni-channel fulfillment through a single warehouse. A third-party logistics partnership with Kane Is Able helped Nutrabolt meet these challenges.

Chris Baltz

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An Enterprise Logistics partnership helps improve companies by delivering customized applications to improve market advantage.

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Readers’ Choice Top 10 3PL Excellence Awards 2015

Readers select the third-party logistics providers that provide the best outsourced logistics services.

John Costanzo

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It's Time for an Automotive Aftermarket Logistics Tuneup

Aftermarket parts providers must take advantage of innovations in the supply chain to remain competitive in today’s global market.

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Global Logistics—October 2014

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Tapping Social Media to Power Your Supply Chain

Many companies use social media to improve supply chain operations by connecting shippers and service providers.

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Jumping Through Hoops: The Importance of Vendor Compliance

Small companies face challenges in meeting the rules set out in vendor requirements manuals. Best practices help them comply with retailers’ supplier requirements successfully.

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What We’ve Got Here is Failure to Communicate

A failure to communicate is the primary reason that 3PL relationships fall apart, according to Inbound Logistics' annual third-party logistics survey.

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How to Ensure Delight in the Grocery Aisle

Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with these strategic supply chain enhancements.

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Building Carrier Relationships That Withstand the Stress Test

Developing mutually beneficial relationships guarantees your partners will be there for you – in good times and bad.

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Improving CX: Going the Extra Mile

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10 Ways to Improve Your Supply Contract

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Ryan Frederiksen

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How has the pandemic affected supply chain partnerships?

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10 Tips for Improving the Customer Experience

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Keeping Your Eye on the Prize: What Formula One Can Teach Us About the RFP Process

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Mode Shift to Eliminate Supply Chain Disruption

When supply chains require unique equipment and depend on damage-free, on-time service, partnering with a carrier such as PITT OHIO, that can execute mode optimization strategies, can impact the success of your business.

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Creating an Exceptional Customer Experience

If you deliver poor customer service, you’ll lose business. But you can turn things around with a serious commitment to meaningful change and work across your entire enterprise.

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Collaboration Provides Unification, Visibility, and Reporting on Key Factors

TForce Worldwide partnered with a large manufacturing client, building a system that met its needs and a unified platform that provides complex data to support better business decisions.

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Power of Prevention: Compliance Audits

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3PL MD Logistics becomes an integral part of retailers’ supply chains, focusing on both its customer’s experience and their customers’ experience.

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What Is a Continuous Delivery Experience and How Has COVID-19 Increased Its Importance in the Supply Chain?

As the country and global economy begin to recover, the question on everyone's minds is: “What will re-entry into the business world look like?” As companies transition into the “new normal,” implementing a CDX solution is of the utmost importance.

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5 Steps to a Contract High

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Neil James

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How Supply Chain Drives Business Value

Building high-performing alliances between supply chain and commercial teams is a key driver to success.

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The Ultimate RFP Checklist for Shippers: Essential Things to Include in Every Bid

The clearer your RFP, the easier it will be for 3PLs to understand your requirements and provide you with the information you need to make an informed selection.

Robert Kriewaldt

Third-Party Logistics, Materials Handling, Real Estate

Turning Fixed Logistics Costs Into Variable Costs via Outsourcing

Variable costs offer an ideal way for many shippers to keep money in their proverbial pocket. Fixed costs can be converted to variable costs by enlisting a third-party logistics (3PL) provider.

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Importer Maximizes Savings and Customer Service with Kuebix TMS

By leveraging Kuebix and an integration with NetSuite, equipment parts importer Summit Supply ensures every order is shipped with the quickest, least expensive option to maximize savings and service.

Robert Russo

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The Three Things You Can Teach Your Third-Party Logistics Provider

Just because your logistics provider is the subject-matter expert, it doesn’t mean that there isn’t anything that they can learn from you.

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GOOD QUESTION | When choosing a logistics provider, what’s more important: cost or customer service?

Readers reveal the deciding factor in choosing a logistics provider: cost or customer service.

Michael Burdiek

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Seeing Clearly: The Value of Visibility

Lost visibility into your supply chain means lost value. The good news is that the right telematics and related technologies can help maintain powerful visibility and control over even the most complex global supply chain networks in service today.

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Five Reasons Why the Delivery Economy Is Here… Now

project44 recently surveyed 750 consumers and 500 marketing executives to better understand where brands and consumers are aligned (and misaligned) on what makes a great delivery experience. The survey uncovered five compelling trends that all point to the emergence of the Delivery Economy.

Tim Studebaker

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Carrier Relationships: Core Carrier, Long Term, or Bid?

Before deploying a carrier management strategy, shippers must have a deep understanding of their supply chain, capacity challenges, and customer requirements.

Scott Fisher

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EFW's Net Promoter Score Program Measures Customer Satisfaction

Estes Forwarding Worldwide’s Net Promoter Score Program directly supports its mission statement: to deliver the EFW Experience by exceeding expectations each and every time.

Tara Meier

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Choosing the Right 3PL and Supporting Supply Chain Excellence

Choosing the right third-party logistics provider (3PL) can make or break your goal of achieving supply chain excellence. Here’s how to select the right 3PL.

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2019 Top 100 3PLs

Providing innovative and reliable supply chain solutions, these third-party logistics providers drive home the goods. Presented in alphabetical order, these are the 100 3PLs Inbound Logistics editors selected as the best of the best.

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The Nexus Way

Nexus is a third-party logistics provider offering customized warehousing solutions and multi-modal transportation services.

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Supply Chain Partner Helps Furniture Maker Get a Leg Up - Evans Distribution

With the help of Evans Distribution, this furniture maker developed an efficient, successful, real-time supply chain.

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How Evolving Consumer Behavior impacts Global Supply Chains

The impact of evolving consumer shopping behaviors on retailers and manufacturers is the focus of a new supply chain study by DiCentral, a B2B integration services provider, along with the Center for Supply Chain Research at Lehigh University.

Thomas Griffin

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CRM System Brings Ease of Use and Multimodal Benefits - DLS Worldwide

DLS Worldwide’s CRM System provides customers with a simple interface in which shippers can find multimodal quoting, booking and reporting, shipment tracking, and invoice management with online payment options.

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The Customer Experience: The Last Mile Gets the Royal Treatment

This story examines how e-commerce retailers use last-mile fulfillment strategies to gain competitive advantage.

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Supply Chain Collaboration: It Works Both Ways

Transparency, honest communication, and a commitment to forming a true partnership with shared goals and values are keys to successful supply chain collaboration between shippers and their third-party logistics providers.

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DHL Becomes the Logistics Partner of the Council of Fashion Designers of America

The logistics provider will help designers find ways to strengthen their global reach.

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Use Your Supply Chain to Earn
Customer Loyalty

As businesses look for ways to improve and optimize the supply chain with customers in mind, they need to factor in elements that will allow them to leverage the supply chain in order to fuel customer loyalty.

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Is a 3PL Not the Best Fit for You?

While some companies have chosen to rely on 3PLs to manage their logistics, others have found other alternatives.

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Auditing Beyond Compliance

Evaluating the continuing alignment of customer requirements, acceptable associated risk and service provider capability.

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Carrier Network Plants Seeds of Delivery Efficiency

Produce distributor SunTerra Chicago uses technology to boost on-time deliveries and cut costs.

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GOOD QUESTION | What part of working in supply chain do you find the most rewarding?

Readers share the best part about working in the supply chain.

John Watkins

E-commerce, 3PL, Retail, Logistics, Third-Party Logistics, Supply Chain, Technology

How 3PL Warehouses Can Capitalize on the Escalating Demands of Prospects and Customers

3PL warehouses are not only in demand, but in a position of strength. This provides 3PL operators a unique opportunity to build lasting relationships with key customers, suppliers, and retailers of their choice.

Sean Riley

3PL, Cloud Computing, Logistics, Third-Party Logistics, Ocean, Supply Chain, Trucking, Technology , Transportation

Today's Competitive Supply Chain: Digital, Smaller, More Resilient

As consumers demand a greater personal experience and more sophisticated product, the digital revolution will prove a competitive advantage to those who embrace it.

Jeff Luthman

3PL, Logistics, Third-Party Logistics, Supply Chain, Supply Chain Management

Extending the Life Sciences and Pharmaceutical Supply Chain

In the life science and pharmaceutical area, an inefficient supply chain can cause serious problems. Here are the benefits in adopting innovative approaches to the pharmaceuticals supply chain.

3PL, Logistics, Third-Party Logistics, Supply Chain, Trucking, Technology , Transportation

Leveraging Your Routing Guide

A routing guide plays an important role in setting the strategy for carrier selection across a variety of shipments within an organization. Use these tips to get the most out of your routing guide.

3PL, Forklifts, Logistics, Third-Party Logistics, Supply Chain, Warehousing

Improve Warehouse Productivity With Reach Trucks

Jungheinrich® reach trucks help LeanCor’s mission to advance the world’s supply chains.

Bob Daymon

3PL, Manufacturing, Logistics, Third-Party Logistics, Supply Chain

Going for Brokers

To meet the changing needs of today’s manufacturers, third-party logistics (3PL) providers need to distinguish themselves through collaboration and technology investments.

E-commerce, 3PL, Third-Party Logistics, Warehousing

3PLs Up The Ante

Thirty years ago, third-party logistics providers offered mainly rudimentary logistics and warehousing services. Today, however, many 3PLs offer complex solutions that help companies achieve strategic goals.

3PL, Third-Party Logistics, Logistics, Supply Chain, Transportation, Warehousing

How Ariens Weathers Seasonal Demand

Ariens' tailored transportation planning solution from Redwood Logistics has led to efficiency gains, delivery improvements, increased visibility and cost reductions.

Customer Service, Last Mile Delivery, Retail Logistics, Retail, Logistics, Supply Chain

3PLs & Carriers: At Your Service

A look at the metrics that shippers and their service providers use to evaluate the quality of customer service.

3PL, Education & Careers, Logistics, Third-Party Logistics, Supply Chain, Trucking, Transportation

Right on Target

Profile of Mike Wagner, CEO of Target Freight Management.

3PL, Logistics, Third-Party Logistics, Supply Chain

How to Choose a Single-Source Logistics Provider

Working with a single-source third-party logistics provider offers many benefits. Here are tips for choosing a partner with capabilities that fit your company’s needs.

Logistics, Logistics I.T., Partnership, Trucking, Warehouse Management Systems (WMS), Technology

Leading by Example and Empowerment

Profile of Marc Althen, president, Penske Logistics

Chris Cotter

Partnership, Risk Management, Trucking, Transportation

Accidents Happen: Is Your Transportation Partner Prepared?

It is never too late to improve your safety operations. The changes you make today will reduce your liability exposure for an accident that happens tomorrow.

Diane Mitchell

Logistics, Partnership, Supply Chain

What Is Your Shipper-Logistics Provider Relationship Costing You?

The challenge for shippers considering a new logistics provider is understanding how to evaluate the overall potential of the relationship. Use these key items to ensure success.

Chris Johnson

Logistics, Partnership, Supply Chain, Technology

Share Everything: Why Multi-tenant Technology Wins

The benefits of a multi-tenant software platform are immense. Chris Johnson of LeanLogistics outlines the four areas of value with multi-tenant technology.

3PL, Logistics, Third-Party Logistics, Supply Chain, Trucking, Transportation

18 Sure-Fire Ways to Save on LTL Shipments

Inbound Logistics talks to carriers and third-party logistics (3PL) providers about sure-fire ways to save money on LTL shipments and serves up a list of 18 tips that will help shippers of all types and sizes.

Thomas Griffin

Customer Service, Logistics, Supply Chain, Trucking, Transportation

Keys to Customer Retention in a Competitive Environment

Customer retention in today’s competitive marketplace is important. Thomas Griffin of DLS Worldwide offers the keys to customer retention.

Jon Russell

Mexico, Logistics, Partnership, Supply Chain

What You Need to Know About Nearshoring

When a company initiates a nearshoring program, it is critical to have a partnership with a transportation and logistics company that understands the dynamics of logistics in that country.

Rob Kriewaldt

3PL, Logistics, Third-Party Logistics, Supply Chain

Complying With Big-box Retailer Requirements

Complying with big-box retailer requirements isn’t always easy, but it pays off in the result of a cohesive 3PL team, satisfied employees and continued business.

Brian Bourke

Customer Service, Global Logistics, Retail, Logistics, Supply Chain

Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies

Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations.

Logistics, Partnership, Supply Chain

Optimum Dental Extracts Transportation Cost Savings

A lack of route optimization software led to out-of-control logistics costs for Optimum Dental Studio, so the company turned to Maxoptra to optimize routing to serve dental offices and their patients.

Bruce Salter

Third-Party Logistics, Transportation Management, Transportation

Five Keys to Selecting the Right Transportation Consultant

For many shippers, choosing the right transportation consultant can become a difficult, time-consuming, and frustrating process. Here are five keys to finding the optimal partner.

Felecia Stratton

3PL, Logistics, Third-Party Logistics, Supply Chain, Warehousing

6 Cool Things I Learned Editing This Issue

Inbound Logistics editor lists six cool things she learned (or just realized anew) as she edited the annual 3PL issue.

Jamie Overley

3PL, Manufacturing, Logistics, Third-Party Logistics, Supply Chain, Supply Chain Management

How to Stand Out From the Crowd

To meet the changing needs of today’s manufacturers, third-party logistics (3PL) providers need to distinguish themselves through collaboration and technology investments.

John Burke

Logistics, Partnership, Supply Chain, Technology

Is It Time to Think About Logistics Outsourcing?

A company’s ability to efficiently execute a supply chain strategy in today’s environment can be enhanced by logistics outsourcing with a strategic partner.

Peter L. Coratola Jr.

3PL, Education, Logistics, Third-Party Logistics, Supply Chain, Technology

The Potential of Change

With schools across the country rapidly increasing the use of technology in the classroom, recent graduates entering into the logistics workforce expect similar atmospheres.

3PL, Logistics, Third-Party Logistics, Supply Chain

Increased Visibility

Freight location and status updates, along with advanced predictive analytics capabilities, are making load tracking a valuable tool for shippers, brokers, 3PLs, and carriers

Richard G. Piontek

3PL, Logistics, Third-Party Logistics, Supply Chain

Preparation: The Key to Successful Business…and Procurement Projects

A successful procurement project or event is all about the right preparation.

James Hancock

Logistics, Partnership, Supply Chain, Transportation Management Systems (TMS), Technology

Is Transportation Management Your Core Competency?

When evaluating your needs for a transportation management system it’s important to look beyond technology and consider who will manage planning and execution. Use this advice to determine if a managed service provider will deliver greater value than developing an in-house team.

3PL, Logistics, Third-Party Logistics, Supply Chain, Technology , Transportation

6 Technologies Guaranteed to Disrupt Your Supply Chain

Emerging technologies such as the Internet of Things, 3-D printing, collaborative robotics, self-driving trucks, drones and the Uberization of deliveries are poised to be disruptive influences on logistics in the coming years.

3PL, Logistics, Third-Party Logistics, Supply Chain

3PL Partnerships: How to Ink the Deal

This story examines the secrets behind a successful shipper-3PL relationship, as seen through the eyes of four pairs of successful business partners.

3PL, Education & Careers, Logistics, Third-Party Logistics, Supply Chain, Trucking, Transportation, Warehousing

Tapping Military Talent: Shoes on the Ground

Supply chain logistics companies view veterans as a crucial pool of potential employees, and consequently they are using a range of methods to recruit and hire former members of the military for their workforces.

Distribution, Logistics, Partnership, Supply Chain, Technology

Delivery App Perks Up Coffee Sales

A new app helped a coffee merchant digitally transformed its retail sales and distribution processes.

E-commerce, Distribution, Fulfillment, Retail, Logistics, Partnership, Supply Chain

Girl Scout Cookie Sales Go Digital and Milk E-Commerce Innovation

The Girl Scouts of the United States of America (GSUSA) created and implemented a new way of taking and filling orders for its annual cookie drive. Here’s how it made sure cookie sales didn’t crumble.

Logistics, Partnership, Supply Chain, Transportation Management Systems (TMS), Technology

TMS Provides Recipe for Visibility, Vendor Compliance

Kuebix TMS and Managed Services take Weis Markets’ supply chain to the next level of excellence.

Thomas Griffin

3PL, Legislation, Public Policy, and Regulations, Logistics, Third-Party Logistics, Supply Chain, Trucking, Transportation

Addressing Vendor Management and Shifting Global Trade Currents

Thomas Griffin of DLS Worldwide explains the most important aspects in good vendor management and how manufacturers can deal with increasing regulations and security concerns.

Rob Honeycutt

Customer Service, Manufacturing

Optimizing the Industrial Purchasing Experience

An instant selling and ordering procedure could be a differentiator for industrial companies looking to boost their customers' industrial buying experience.

Rob Kriewaldt

3PL, Logistics, Third-Party Logistics, Supply Chain

Using RFPs to Optimize Partnerships

Transparency and communication are key in the RFP process to develop a true and lasting partnership with a 3PL provider.

Gary Barraco

Retail, Logistics, Partnership, Supply Chain

The “Direct-to-Consumer” Trend: Retail Shift Affects Logistics Operations

Direct-to-consumer selling is where the omni-channel strategy becomes truly powerful.

3PL, Logistics, Third-Party Logistics, Supply Chain, Transportation Management, Technology

Logistics Technology: 3PLs Span the Gamut

This story looks at ways in which 3PLs help small and midsize companies implement and take full advantage of information technology.

Mark Sell

3PL, Logistics, Third-Party Logistics, Supply Chain, Temperature Controlled

Should I Work With a Third-Party Logistics Provider Offering Foreign Trade Zone Services?

Working with a third-party logistics partner who also offers foreign trade zones can provide big benefits in the right scenarios.

Mark White

3PL, Asia, Global Logistics, Legislation, Public Policy, and Regulations, Logistics, Third-Party Logistics, Retail, Supply Chain

Crossborder E-commerce Into the U.S. Just Got A Lot Easier – U.S. Retailers Should Take Note and Plan Accordingly

The new de minimis rate allows e-commerce retailers to see faster customs procedures and border clearance, which will accelerate delivery speed.

George Kontoravdis, PhD

Big Data, Logistics, Partnership, Supply Chain, Technology

Leveraging Collaborative Logistics for Increased Visibility

The cornerstone of collaborative logistics is timely visibility. Data about orders, inventory, transportation, and spend need to all funnel into a common denominator big data repository and be readily accessible.

Jannine Miller

Big Data, 3PL, Economic Development, Logistics, Third-Party Logistics, Site Selection, Supply Chain, Transportation Infrastructure, Technology , Transportation

Georgia: Enabling Business Growth Through Collaboration

From well-designed redundancies across intermodal shipping methods to creative solutions when the unexpected happens, Georgia’s logistics industry is positioned to help shippers connect, compete, and grow.

Distribution, Partnership, Warehouse Management Systems (WMS), Technology , Warehousing

Changes in Latitudes, Changes in Attitude

When an outdated warehouse management system was putting a dent in a distributor’s workflow, it turned to a technology partner to grow its e-commerce business.

3PL, Third-Party Logistics, Supply Chain Management

Supply Chains that Rock Around the Clock: A Hard Day's Night

Companies that work with third-party logistics providers such as Penske Logistics get to share the pain when unexpected situations arise.

Felecia Stratton

3PL, Global Logistics, Logistics, Third-Party Logistics, Supply Chain

The Supply Chain of the Past

Why Inbound Logistics decided to re-publish Strikepoint, a fictional logistics novella originally published in 2001.

Logistics, Partnership, Supply Chain, Trucking, Transportation

Becoming a Shipper of Choice

Taking steps to become a shipper of choice delivers benefits across the supply chain, and will help sustain and grow your bottom line.

Doug Waggoner

3PL, Third-Party Logistics, Supply Chain, Trucking, Transportation

Advantages of Partial Truckload Shipping

Shippers should consider partial shipping when looking for faster transit times, less handling, and a more cost-effective solution.

Ken Wacker

E-commerce, 3PL, Retail, Third-Party Logistics, Risk Management, Supply Chain

Accelerating Enterprise Logistics With Top-Tier Multi-Modal Solutions

Logistics has evolved into a strategic business concern, driving enterprises to seek third-party logistics (3PL) providers with multi-modal capabilities for complete end-to-end integration.

Jim Hoefflin

3PL, Logistics, Third-Party Logistics, Supply Chain, Technology

A Five-Step Blueprint for 3PL Success

It is critical that 3PLs take a hard look at operations to determine areas for cost reduction, productivity and efficiency improvements, and opportunities for new service offerings and revenue streams.

Tom Madzy

3PL, Logistics, Third-Party Logistics, Supply Chain, Transportation Management Systems (TMS), Technology

So You’ve Decided to Invest in a Global TMS – Now What?

When choosing a transportation management system, it’s important to ensure it will meet all of your requirements.

Matt Elenjickal

Customer Service, Cloud Computing, Logistics, Supply Chain, Transportation Management Systems (TMS), Technology

Real-Time Load Tracking: Improving Productivity and Customer Service, and Reducing Costs

A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs.

Jim Barnes

Logistics, Partnership, Supply Chain

Building Strong Supplier Relationships: Procurement Takes the Lead

Procurement professionals should cultivate and maintain good supplier relationships to ensure profitability.

3PL, Legislation, Public Policy, and Regulations, Logistics, Third-Party Logistics, Supply Chain, Specialized Logistics, Technology

Liquor Logistics: Solutions on Tap

The booming liquor business has added several layers of complexity to the supply chain with the addition of many new product SKUs. Shippers are using technology, data, and collaboration to keep the supply chain moving efficiently.

Manufacturing Logistics, Lean, Manufacturing, Logistics, Partnership

Lean Management: Ready, Set, Grow

Contract manufacturer Apex International had seen its growth halt as it struggled to deliver products on time and provide sufficient quality control. With the help of Simpler Consulting, Apex adopted Lean management principles to transform its culture and return the company to a path of growth.

Felecia Stratton

Customer Service, Retail Logistics, Retail, Logistics, Supply Chain

Whatever It Takes

The true measure of customer service is what team members, carriers, and supply chain partners do when something goes wrong.

Retail, Logistics, Ocean, Partnership, Supply Chain, Transportation

Global Logistics—October 2015

The Trans-Pacific Partnership is one step closer to ratification; harnessing the power of supply chain collaboration; FMC approves new regulations for OTIs; SAP releases inaugural Retail Index

Customer Service, Logistics, Supply Chain, Technology

The Value of a Positive Customer Experience

The real value of a software partner can be found in the days and weeks that come after the learning phase. Most customers are looking for a positive experience to happen after the purchase.

Customer Service, Logistics, Supply Chain

Customer Service Superstars And the Winners Are…

Three retailers explain how they use logistics and other functions to deliver outstanding customer service.

Careers, 3PL, Third-Party Logistics, Supply Chain

People Person

Bobby Harris, President and CEO of BlueGrace Logistics, discusses the talent gap, entrepreneurship, the importance of keeping employees happy, and more.

3PL, HazMat, Chemical Logistics, Logistics, Third-Party Logistics, Supply Chain, Technology

Trends—November 2015

The Globally Harmonized System of Classification (GHS), which ensures hazardous materials are safely produced, used, and disposed of, continues to evolve. Supply chain management technology tools remain a priority. Third-party logistics providers project future growth. St. Louis, Mo. remains an epicenter for all transportation modes, and is ripe for future growth opportunities.

E-commerce, Export, Import, Global Logistics, Retail, Partnership

The Beauty of Global Logistics

EM Cosmetics brings its products to the global market through the use of international shipping and package consolidator MyUS.com.

Keith Biondo

Logistics, Partnership, Trucking, Supply Chain Management

Timely Timeline Reminder 

After 30 site visits and two logistics industry conferences, Inbound Logistics Publisher Keith Biondo wonders what the future of supply chain and logistics holds.

Careers, 3PL, Logistics, Third-Party Logistics

An Acquiring Mind

Inbound Logistics interviews XPO Logistics’ Brad Jacobs to discuss his vision for XPO Logistics, and shares insight into what it takes to be a successful leader in today’s business world.

Careers, Industry Associations, Logistics, Partnership, Supply Chain

Getting the Most from Professional Association Memberships

Active participation in a professional association helps advance career growth and offers continuous learning.

3PL, Audit Services, Freight Payment Services, Third-Party Logistics

Freight Payment and Auditing Services: Cash is King 

Freight audit and payment companies help shippers find the hidden cash in their supply chains by eliminating overbilling, and paying invoices accurately and quickly.

Chuck Fattore

3PL, Logistics, Third-Party Logistics, Trucking, Technology , Transportation

Leveraged Platforms: The More Efficient Road Ahead

Core carriers participating in leveraged platforms typically receive consistent, attractive internal freight volumes and specific lanes of business.

Steve Syfan

3PL, Manufacturing, Legislation, Public Policy, and Regulations, Third-Party Logistics

Outsourcing to a Third-Party Logistics Provider

From a shipping perspective, manufacturers can best address today’s increasing regulations and demand volatility by outsourcing shipping to a third-party logistics provider.

Daniel Cser

Air Cargo, 3PL, Global Economy, China, Freight Forwarders, Third-Party Logistics, Ocean, Transportation

Seven Tips for Finding the Right Chinese Partner

Use these seven tips to find a partner in China that is right for your company.

3PL, Logistics, Third-Party Logistics, Safety

Safeguarding Your Loading Dock

No matter how thoroughly safety training requirements are followed, there are still likely to be gaps in your company’s loading dock safety efforts. Use these tips to better shape safety training plans.

3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Ocean, Logistics I.T., Trucking, Transportation Management Systems (TMS), Technology , Supply Chain Management, Transportation

Trends—August 2015

3PLs tout IoT as top disruptive innovation in the supply chain; Hyundai and Accenture team up to design smarter ship; TMS use has tripled over the past decade; new sustainability web platform helps shippers assess key trends and best practices.

Rob Kriewaldt

3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Packaging, Technology , Supply Chain Management

Be a Logistics Superhero

Increasing costs and challenges within the logistics industry affect your bottom line. Use these steps to reduce logistics costs.

John Sell

Bar-coding Systems, 3PL, Reverse Logistics, Logistics Solutions Providers, Logistics, Third-Party Logistics, Specialized Logistics, Supply Chain Management, Warehousing

How Non-Traditional Service Offerings Are Enhancing Supply Chains

Value-added services that fall outside the realm of traditional supply chain solutions can save millions of dollars and create mutually beneficial, collaborative relationships.

E-commerce, Last Mile Delivery, 3PL, Reverse Logistics, Logistics Solutions Providers, Logistics, Third-Party Logistics, Retail, Specialized Logistics, Transportation, Supply Chain Management

Channeling the Brick and Click Dilemma

As e-commerce continues to transform consumer behavior, retailers explore hybrid omni-channel supply chain models that deliver the best that online and in-store have to offer.

3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Risk Management, Security, Supply Chain Management

8 Ways to File Effective Freight Claims

Freight damage, loss, and theft will always occur. Planning for those inevitabilities is key to prevention and faster claims settlement.

Keith Biondo

3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics

You Say You Want a Co-Evolution?

The third-party logistics (3PL) segment evolved from shippers driving the process based on their needs, to collaboratively working together to create new solutions and change business operations. 

Felecia Stratton

E-commerce, 3PL, Logistics Solutions Providers, Third-Party Logistics, Logistics, Technology , Supply Chain Management

Turning Back the Pages: 20 Years of Top 100 3PLs

When you consider the rapid evolution of supply chain management over the past two decades the 3PL industry has been a featured piece in an increasingly pixelated mosaic.

E-commerce, 3PL, Last Mile Delivery, Chemical Logistics, Logistics Solutions Providers, Logistics, Third-Party Logistics, Specialized Logistics, Technology , Supply Chain Management

Trends—July 2015

Amazon and Walmart vie for last-mile supremacy; Nevada community college establishes logistics program to meet Tesla labor demand; Industrial buyers think outside the box; Consortium establishes new chemical footprint assessment; VMI opportunities abound as shippers look to optimize inventory; study looks at the ghost economy

Economic Development, Global Economy, Asia, China, Logistics, Ports, Partnership, Supply Chain Management

Global Logistics—July 2015

Port of Hamburg unveils new traffic light system; CEVA Logistics TireCity in Italy demonstrates interest in sector-specific supply chain collaboration; China debuts longest freight rail route in the world; TPP agreement raises concerns about traceability in the seafood supply chain; Africa capital investment heats up; New G6 Alliance rotation features Polish port; Indian 3PL uses containers as mobile logistics classrooms; Intel eyes Asia for IoT ecosystem.

Nathan Pieri

3PL, Logistics, Third-Party Logistics, Technology , Supply Chain Management

What “Digital Business” Means for your Business

Digital Business integrates the value chain to realize a constant stream of operational data and transform it into balanced, end-to-end metrics that improve decision making.

Mike Grayson

E-commerce, 3PL, Logistics, Third-Party Logistics

3PLs Can Deliver Big Benefits to Small Companies

The right 3PL partner can help to even the playing field between SMBs and their larger big box competitors.

3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Supply Chain Management

The Evolution of Third-Party Logistics

Join us as we turn back the clock and consider how outsourcing demand has changed over the past 20 years – and perhaps shed some light on where the 3PL industry is tracking.

E-commerce, 3PL, Logistics Solutions Providers, Logistics, Third-Party Logistics, Technology

2015 3PL Perspectives

Inbound Logistics’ exclusive market research survey on the third-party logistics (3PL) sector reveals new trends and opportunities.

3PL, Global Logistics, Logistics, Third-Party Logistics, Supply Chain Management

Prepare for Impact

All global supply chains carry some element of risk, but working with third-party logistics providers, with transparency in full effect, can help you achieve the best risk management outcome.

3PL, Project Logistics, Logistics Solutions Providers, Third-Party Logistics, Specialized Logistics

Special Deliveries: Moving the Gargantuan, the Precious, and the Peculiar

When it comes to transporting the oversized, the awkward, the exotic, and the endangered, the secret to success is planning, planning, and more planning.

Intermodal, Cross-border Trade, Canada, Logistics, Partnership, Rail, Supply Chain Management, Transportation

O Canada!

In the logistics of trade, the relationship between Canada and the United States is both friendly and advantageous on both sides of the border.

3PL, Distribution, Logistics Solutions Providers, Retail, Logistics, Third-Party Logistics, Logistics I.T., Warehouse Management Systems (WMS), Supply Chain Management, Warehousing

Retail Collaboration: It’s All in the Jeans

Work with a team of service providers to get a new retail distribution center up and running in only six months? We should all be so lucky.

Joe Bellini

Customer Service, Demand Planning, Inventory Management, Retail, Logistics, Logistics I.T., Supply Chain Management

Inventory Replenishment: Why Push When You Can Pull?

Retailers are implementing technology to more accurately forecast demand.

Steven Page

3PL, Cross-border Trade, Canada, Logistics Solutions Providers, Third-Party Logistics

Three Tips for Doing Business in Canada

When selling products across the northern border, these three tips can help.

Felecia Stratton

Green Logistics, 3PL, Logistics, Third-Party Logistics, Specialized Logistics

Engineering Green DNA

Companies are breaking through functional silos to initiate sweeping sustainability mandates.

3PL, Logistics, Third-Party Logistics, Transportation Management Systems (TMS), Supply Chain Management, Transportation

Cutting Costs While Delighting Customers

Cost reductions are uncovered from raw materials to end delivery, but companies must focus on its customers to keep them satisfied.

Middle East, Asia, China, 3PL, Global Economy, Global Logistics, Legislation, Public Policy, and Regulations, Logistics, Third-Party Logistics, Supply Chain Management

Global Logistics—June 2015

Middle East countries show signs of regional collaboration around transportation and logistics; China’s “red supply chain” threatens Taiwanese semiconductor industry; India looks to Korea as both a model and partner for its economic modernization program; U.S. fashion industry supports extension of African Growth & Opportunity Act; Cuba’s Port of Mariel attracts investment from CMA CGM; China looks to replicate U.S. rail freight model

3PL, Legislation, Public Policy, and Regulations, Logistics, Third-Party Logistics, Ports, Technology , Supply Chain Management, Transportation

Trends—June 2015

Short-term Highway Trust Fund extension renews call for national transportation strategy; Medical cost inflation and cyber risk are the most prying business concerns; Ports of Los Angeles and Long Beach create shared working groups to explore operational efficiencies; GS1 Simple Product Listing creates new standard for e-commerce marketplace

Doug Waggoner

3PL, Logistics, Third-Party Logistics, Trucking, Supply Chain Management, Transportation

Benefits of Partial Truckload Shipping

Shippers should consider partial shipping when looking for faster transit times, less handling, and a more cost-effective solution.

Green Logistics, 3PL, Lean, Third-Party Logistics, Specialized Logistics, Supply Chain Management

Growing a Culture of Sustainability

Finding a common ground between cost and corporate social responsibility remains a challenging proposition – unless organizations nurture a culture of sustainability.

Green Logistics, 3PL, Lean, Logistics, Third-Party Logistics, Specialized Logistics, Supply Chain Management

G75: Inbound Logistics' 75 Green Supply Chain Partners

These supply chain, logistics, and transportation companies lead the way in supporting sustainability.

3PL, Chemical Logistics, Legislation, Public Policy, and Regulations, Logistics, Third-Party Logistics, Safety, Specialized Logistics, Transportation, Supply Chain Management

Chemical Logistics: Keep it Moving, Keep it Safe

A look at logistics trends and challenges that affect companies in the chemical industries, and their strategies for dealing with those issues.

Customer Service, Logistics, Logistics I.T., Trucking, Transportation Management Systems (TMS), Supply Chain Management, Transportation

Improving Shipper/Carrier Relationships

To help save money, shippers should build a strong relationship with their LTL carrier.

Logistics, Ocean, Partnership, Supply Chain Management, Transportation

Global Logistics—May 2015

Trans Pacific Partnership nears resolution; Indonesia logistics industry fights new capital requirement regulation; China and Pakistan pave way for new trade corridor; Global ocean container trade shows signs of growth despite enduring supply-demand imbalance; European railroads partner around procurement; China looks to replicate U.S. rail freight model

Shannon Vaillancourt

Big Data, Logistics, Partnership, Supply Chain Management, Transportation

Strategic Shipping Solutions

Predictive modeling and big data help develop efficient shipping solutions to lower shippers’ freight spend and overall supply chain costs.

George Kontoravdis, PhD

Global Logistics, Logistics, Partnership, Supply Chain Management

How to Forge Successful Value Chain Partnerships

Today’s supply chain environment is more complex than ever, and it is important for business partners to work together across the value chain with the intent to maximize the benefit to their customers . 

Logistics, Logistics I.T., Partnership, Warehouse Management Systems (WMS), Supply Chain Management

On Your Mark, Headset, Go!

To increase fulfillment efficiency and order picking accuracy, eBay Enterprise gives its warehouse a voice.

3PL, Global Economy, Customer Service, Freight Forwarders, Legislation, Public Policy, and Regulations, Logistics, Technology

The Kings of ACE

When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.

Customer Service, Logistics, Supply Chain Management, Transportation

Choosing a Route Planning System

A route planning systems can drastically reduce the time it takes to plan your transportation schedule. Other benefits include lower mileage and fuel usage, decreased carbon emissions, and increased customer service.

Felecia Stratton

E-commerce, Customer Service, Retail

Service With A Demand-driven Smile

As e-commerce and ominchannel raise expectations, and consumers become more impatient, supply chain practitioners turn to technology to help them perform.

3PL, Customer Service, Logistics, Supply Chain Management

Customer Service: It’s the Thought That Counts

Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other's operations, and collaborate in ways that were much more difficult in the past.

China, Customer Service

Navigating Uncharted Territory

Geodis Wilson helps Alfa Laval deliver complex cargo to global destinations.

Customer Service, Food Logistics, Supply Chain Management

Leslie Dean: Serving Up FroYo Mojo

Profile of Leslie Dean, senior director, supply chain, at Menchie’s Frozen Yogurt.

Air Cargo, E-commerce, Economic Development, Customer Service, Retail, Ocean, Logistics I.T., Ports, Trucking, Transportation Infrastructure, Supply Chain Management, Transportation

Trends—October 2014

UPS makes major improvements to save Christmas; PANYNJ invests $5.5 billion to streamline port operations

Kevin Hickey

Customer Service, Global Logistics, Supply Chain Management

Uncovering Value Through Performance Metrics

Kevin Hickey, Vice President, North American Customer Service for Maersk Line outlines the benefits of performance metrics, and the impact they have on carrier relationships and ongoing improvements.

Customer Service, Distribution, Inventory Management, Manufacturing, Legislation, Public Policy, and Regulations, Retail, Supply Chain Management

From the Outside In: Supply Chain as Strategic Advantage

Executives at two leading companies weigh in on supply chain’s value to their organizations.

Tim Taylor

Partnership, Trucking, Transportation

The Spot Market – And How Not to Use It

Using the spot market correctly can reduce backlogs of shipping and keep costs under control.

Keith Biondo

Partnership, Trucking

Build Your Driver-Friendly Brand

Treat truck drivers respectfully to build a good reputation with carriers and ensure load coverage.

Tom Nightingale

Partnership, Transportation Management, Trucking, Transportation

Are You Ready for the Capacity Crisis? Oh, It’s Here

Shippers desperately seek capacity in the midst of a record shortage.

Illustration of a truck with graphs indicating performance levels

Partnership, Transportation Management, Trucking, Transportation

By the Numbers: Tracking Carrier Performance

Tracking carrier performance metrics gives shippers insight into how well trucking companies serve their needs.

A Bobcat machine

Partnership, Transportation Management, Trucking, Supply Chain Management

Steering Transportation Management Strategies

Managing transportation strategies requires a team effort — and sometimes a ‘dedicated’ transportation partner.

Illustration of stacks of money on a pallet

Freight Payment Services, Finance, Logistics I.T., Partnership, Transportation Management, Transportation

Freight Audit and Payment Services: Stacking Up Savings

Freight audit and payment services analyze shipment data to reveal inefficiencies and identify savings opportunities.

Jim Syfan

Legislation, Public Policy, and Regulations, Partnership, Transportation Management, Safety, Trucking, Transportation

A National Standard for Hiring ‘Safe’ Motor Carriers

Motor carrier safety standards dictated by state courts create confusion. National safety standards are more effective.

Google Shopping Express driver and delivery van

E-commerce, Expedited Shipping, Partnership, Risk Management, Trucking

Trends—August 2014

Google and Barnes & Noble partner to provide same-day book delivery; Shippers prioritize day-to-day problem-solving over contingency planning; APICS and SCC merge; Transplace identifies four areas key to preferred shipper status

Felecia Stratton

3PL, Partnership, Supply Chain Management

3PL Evolution Continues

Third-party logistics services evolved to meet shippers' changing transportation, distribution, and warehousing needs.

Bruce Kulp, SVP of supply chain and refurbishment, Game Stop

E-commerce, Customer Service, Education & Careers, Reverse Logistics, Retail

Bruce Kulp Scores Big

When it comes to keeping up with demand, Game Stop's Bruce Kulp doesn’t play around.

Paul Thompson

3PL, Lean, Partnership, Supply Chain Management

The Evolution of Enterprise Logistics

Enterprise logistics providers are developing solutions that fuse data elements for insights that enable decisionmaking.

David Bouchard

3PL, Partnership, Supply Chain Management

What is a True Integrated Logistics Services Partner and How Do You Find One?

Integrated Logistics Services providers address supply chain challenges facing shippers to improve logistics operations.

3PL, Partnership, Supply Chain Management

Readers’ Choice Top 10 3PL Excellence Awards 2014

Readers select the third-party logistics providers that provide the best outsourced logistics services.

Partnership, Supply Chain Management, Transportation

Supplier Compliance: Ask the Experts

A panel of supply chain experts address questions related to ensuring supplier compliance.

Eric Meister

Logistics I.T., Partnership, Software-as-a-Service (SaaS), Trucking, Transportation Management Systems (TMS)

SaaS TMS Facilitates Carrier Management

SaaS TMS solutions allow shippers, carriers, suppliers, and consignees to conduct business on a single platform.

Chad Crotty

Logistics I.T., Partnership, Transportation

Partners and Process Management: Freight Business From the Inside Out

To better manage freight spend, track key performance indicators and build strong provider partnerships.

Dan Grimm

Logistics I.T., Partnership, Warehouse Management Systems (WMS)

Taking a Smarter Approach to WMS RFPs

Create your WMS RFP with the goal of gaining a deeper understanding of potential suppliers.

Tim Minnich

Partnership, Transportation Management Systems (TMS), Supply Chain Management

Supply Chain Relationship Management

Managing supply chain partnerships strategically improves their viability and reliability.

Dan Dershem

Partnership, Risk Management, Transportation Management

Access to Reliable Transportation Regardless of Transportation Market Conditions

Clear transportation management strategy and technologies allow companies to deliver superior service at lower cost.

Sean Coakley

3PL, Partnership

Laying the Foundation For a Long-Term 3PL Partnership

A long-term vision allows a shipper-3PL partnership to make long-lasting improvements.

George Kontoravdis, PhD

3PL, Partnership, Supply Chain Management

The Fundamentals of Successful Value Chain Partnerships

Supply chain partners must work together to maximize the benefit to their customers – and boost their own bottom line.

Tom Sproat

3PL, Ocean, Partnership

Keys to Developing Strong Supply Chain Partnerships

Supply chain partner collaboration improves supply chain performance, create capabilities, and increase efficiencies.

Illustration of a container ship hauling an oversized salt shaker

Automotive Logistics, Legislation, Public Policy, and Regulations, Ocean, Ports, Partnership, Specialized Logistics

Trends—March 2014

New Jersey’s salty tale misplaces blame on the Jones Act; UPS unveils new hazmat shipping protocol; Automakers collaborate to map the auto supply chain

Tom Griffin

Green Logistics, 3PL, Partnership, Trucking

A Strategic Approach to Strengthening Supply Chains

Partnering with third-party logistics providers offers shippers numerous advantages for stronger supply chains.

Chris Timmer

3PL, Partnership

Scaling Supply Chain Partnerships

Scaling your supply chain can trigger significant adjustments in your partnerships.

Paul A. Myerson

Inventory Management, Lean, Partnership, Supply Chain Management

Collaborative Programs: Not a Chore But an Opportunity

Programs such as vendor managed inventory (VMI) and efficient consumer response (ECR) fuel supply chain growth.

3PL, Distribution, Partnership, Transportation, Supply Chain Management, Warehousing

The New 3PL Partnership: More Bang for Your Buck

Third-party logistics providers are assuming a less transactional, more consultative role with shippers.

Illustration of a criminal's and a businessman's hands on a container

3PL, Global Logistics, Legislation, Public Policy, and Regulations, Partnership, Safety, Security, Transportation, Supply Chain Management, Warehousing

Cargo Security: Protecting the Supply Chain

Ensuring supply chain security requires that shippers and logistics providers stay one step ahead of thieves.

businesswoman on a tightrope

3PL, Finance, Global Logistics, Partnership, Risk Management, Security, Supply Chain Management, Transportation

Risk Mitigation: Supply Chain Safety Net

Shippers protect against supply chain disruptions with physical, analytical, and financial risk mitigation strategies.

Chris Halkyard

E-commerce, Customer Service, Inventory Management, Retail, Materials Handling, Site Selection, Supply Chain Management, Warehousing

Setting the E-Commerce Gold Standard

Chris Halkyard, chief supply chain officer for e-commerce site Gilt, discusses managing flash sale logistics.

Chris Baltz

3PL, Partnership, Transportation Management, Supply Chain Management, Transportation

Looking for One Logistics Partner That Does Everything with Excellence?

An enterprise logistics provider delivers holistic solutions that transform your business.

Henry Cone

Inventory Management, Partnership, Supply Chain Management

PVMI: A New Approach to Supply Chain Control

Production vendor managed inventory enables manufacturers to gain supply chain control.

Sri Ramadas

3PL, Global Logistics, Legislation, Public Policy, and Regulations, Partnership, Security

Know Thy Partner: Beyond C-TPAT

Knowing your global trading partners can help maintain a smooth flow of goods, while ensuring safety and security.

Kelly Christie

Global Logistics, Partnership, Supply Chain Management

Five Ways to Drive Efficiency In International Logistics

These five components are key for companies who want to streamline their international supply chain.

Bryan Nella

Cross-border Trade, Mexico, Global Logistics, Manufacturing, Partnership, Supply Chain Management, Latin America

Maximize Nearshoring Value to Minimize Supply Chain Complexity

Shifting production closer to the U.S. can benefit supply chains, but nearshoring also presents obstacles.

Jett McCandless

Freight Forwarders, Partnership, Transportation Management, Trucking, Transportation

Brokers Are Commoditizing LTL Carriers... And That’s a Good Thing

Shippers and trucking brokers must understand the differences among the service levels carriers offer.

Partnership, Transportation Management, Trucking, Transportation

Building a Core Carrier Program

When choosing core carriers, evaluate customer service, on-time delivery, company stability, and workforce quality.

E-commerce, 3PL, Customer Service, Retail, Supply Chain Management

Customer Service: Delivering the Royal Treatment

As evolving retail models push shopper expectations, companies explore new models for delivering great customer service.

3PL, Customer Service, Supply Chain Management

Plugging Multiple Brands Into Multiple Channels

Geodis Wilson helps integrated design technology company Dana Innovations expand its international supply chain.

Keith Biondo

E-commerce, Customer Service, Retail, Supply Chain Management

Visions of Customer Service

Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win.

Ducks in a row being turned to face the same direction

3PL, Partnership, Supply Chain Management, Transportation

Vendor Compliance: Setting Them Straight

Drive out inefficiencies and boost customer service by aligning with vendors to meet your supply chain goals.

Trains in an intermodal railyard

Intermodal, Partnership

How to Take Advantage of Intermodal Transportation

Mixing truckload, less-than-truckload, and rail options allows shippers to create efficient intermodal solutions.

Illustration representing strategic thinking

Partnership, Supply Chain Management

How to Transform Your Supply Chain Through a 4PL Approach

A fourth-party logistics provider (4PL) can help companies set and achieve supply chain improvement goals.

3PL, Finance, Partnership

Assessing Your Provider’s Financial Stability

Danny Monson of States Logistics Services Inc. offers tips to help shippers confirm a logistics service provider is financially stable before signing a logistics service contract.

Kyle Gholston

3PL, Partnership

6 Secrets to Finding the Right 3PL

Finding a third-party logistics (3PL) provider you can count on requires due diligence into performance history and resources, writes Kyle tGholston of Conexus.

Justin Woulfe

3PL, Partnership

Performance-Based Negotiations: Simulation as Support for Decision-Making

Using an advanced logistics simulation tool to analyze system performance and lifecycle cost can help logisticians negotiate better performance-based logistics contracts, writes Justin Woulfe of WPI Services.

Partnership

Crafting Logistics Provider Contracts That Cover All the Bases

When negotiating logistics service provider contracts, shippers should ensure they are clear on payment terms and special conditions.

3PL finance

3PL, Finance, Partnership

Is Your 3PL Financially Healthy?

An ounce of prevention is worth a pound of cure. Conduct a financial checkup of your potential 3PL partners before you sign the contract.

Christopher P. Mazza

Partnership, Supply Chain Management

Connectivity-Visibility-Optimization: Three Keys To a Successful Supply Chain Trading Partner Network

A well-oiled trading partner network allows one-to-many and many-to-many partners to collaborate and communicate using a single source of truth garnered from real-time information, writes Christopher P. Mazza of IAS.

John Paugh

3PL, Partnership

Redefining the Race to Profitability Through Innovation

As manufacturers strive to strike the perfect balance between parts delivered and parts consumed in production, technology innovations allow logistics providers to ensure companies receive only the parts they need when they need them, writes John Paugh of Carter Logistics.

Customer Service

Measuring Customer Service: The Up-and-Coming KPI

Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.

Customer Service

Weaving a New, Strong North American Presence

Third-party logistics provider (3PL) Geodis Wilson helps apparel company Desigual establish its U.S. warehousing, distribution, and retail operation, and ensure shipment visibility and tracking.

Customer Service

A Window of Opportunity

Window and door maker Simonton partners with Cardinal Logistics for dedicated delivery to dealers and big box retailers across the United States.

3PL, Partnership

How to Foster a Long-Term 3PL Partnership

The value of third-party logistics (3PL) provider partnerships grows infinitely greater when shippers take a long-term approach that focuses on sustainable gains rather than short-term savings.

Keith Biondo

3PL, Partnership

3PL Partnerships: From Tactical to Strategic

If shippers use their third-party logistics partners for more than brokerage—not just as tactical providers, but as strategic partners—a whole new world of logistics excellence and accomplishments could open up, writes Inbound Logistics Publisher Keith Biondo.

Felecia Stratton

3PL, Partnership

3PL Partnerships: From Transactions to Trust

Increasingly, 3PLs and shippers are working much more collaboratively, often sharing pains and gains, writes Editor Felecia Stratton.

Food Logistics, Distribution, Partnership

Failure is Not an Option: Questions and Answers with Brian Hancock

Brian Hancock, president, North America for Martin-Brower, discusses the unique supply chain and distribution operations supporting the McDonald’s restaurant chain.

3PL, Partnership, Supply Chain Management

Great Partnerships: 3PLs and Shippers

Many companies, including Kimberly-Clark, Ebro, and USG Corporation, are moving beyond the traditional, transactional shipper-3PL relationship to form collaborative partnerships focused on mutual gain.

3PL, Partnership, Supply Chain Management

3PL Perspectives 2012: Shippers and 3PLs—Perfect Together

Inbound Logistics’ eighth-annual 3PL market research report demonstrates how 3PLs and shippers are connecting to confront existing challenges and capitalize on new opportunities.

3PL, Partnership

Gaining More From 3PL Relationships

Getting your money’s worth from third-party logistics (3PL) service providers  requires willingness to commit to key relationships, according to these tips from supply chain consultant Valerie Bonebrake, Tompkins International.

Dan Lockwood

3PL, Partnership

3PLs: Going Beyond Savings to True Value

Third-party logistics (3PL) providers offer shippers a variety of beneficial supply chain services, writes Dan Lockwood of Unishippers Global.

Keith Biondo

Customer Service, Last Mile Delivery

Delivering the Final Smile

The use of new technology and tools—such as email, cellphones, and social media—allows shippers to stay involved, from order to final-mile delivery, no matter what the shipment, to create a superior customer service experience.

gold medal customer service

E-commerce, Customer Service, Retail, Warehousing

Superstar Service: Supply Chain Strategies Win Satisfied Customers

Retailers such as Brookstone, BuySeasons, Pet Supplies Plus, and Wayfair streamline their supply chains to deliver better customer service.

Customer Service

Dedicated Refrigerated Fleet Helps Food Distributor Keep Its Cool

Distributor United Natural Foods Inc. worked with third-party logistics (3PL) provider Cardinal Logistics to consolidate from a multiple carrier network for its inbound logistics transportation to a dedicated contract carriage arrangement.

Customer Service

Superior Service, Seven Days a Week

When Wells-Gardner Electronics Corporation outsourced its import and export shipping to Geodis Wilson, it reaped numerous supply chain benefits, such as reduced shipping times and improved shipment visibility, as well as avoiding duty and taxes.

milo's tea truck drivers

Customer Service

Reliable In-Store Deliveries Fit to a Tea

Manufacturer Milo’s Tea Company outsourced its fleet to Ryder Supply Chain Solutions under a dedicated contract carriage arrangement. Benefits included reduced transportation costs, increased efficiency in managing seasonal surges, and improved fleet and driver reliability, which helped Milo’s better serve its customers.

Customer Service

Freight Consolidation Drives Auto Supply Chain Efficiency

Automotive component supplier IAC needed better control, visibility, and reporting to help weld its supply chain into a cohesive unit. ProTrans delivered innovation and customized solutions designed to control costs along IAC’s network.

3PL, Partnership

How to Evaluate a 3PL Partner

Shippers, carriers, and small intermediaries that rely on third-party logistics (3PL) service providers to manage non-core logistics and supply functions, access capacity, and tap technology capabilities must review 3PL performance periodically to ensure quality service.

John Rodeheffer

3PL, Customer Service

Does Your 3PL Provide ‘Golden Rule’ Customer Service?

John Rodeheffer of Zipline Logistics outlines how to find a 3PL that delivers "Golden Rule" customer service: who treat others as they want to be treated, with honest and transparent communication.

Customer Service, Last Mile Delivery

The Last Mile’s Lasting Impact

From traditional heavy goods shipments to the new influx of e-commerce-fueled home deliveries, the last mile plays a crucial role in the supply chain.

3PL, Partnership

A New Day Dawns for 3PL Partnerships

Most logistics outsourcers today use an RFQ to select their 3PLs. But that model is outdated and ineffective. A handful of forward-thinking shippers and logistics providers are instead embracing a collaborative outsourcing method, with powerful results.

Mark Laufer

3PL, Partnership

Balancing Shipper and Carrier Interests

The new world of supply chain management requires that carriers and shippers both understand and respect the economics of the industry.

Freight Forwarders, Partnership

You’re in Charge: Selecting and Managing Freight Forwarders

Effectively managing your freight forwarders helps improve supply chain compliance.

3PL, Customer Service, Supply Chain Management

Managing a Customer-Driven Supply Chain

Logistics providers who work to understand shippers' needs help create customer service success, as illustrated by case studies involving Pep Boys, McCain Foods, and USG Corporation.

Felecia Stratton

Customer Service

Customer Service: Who Needs it?

To survive and grow in today's demanding, competitive economy, companies must excel at both supply chain management and customer service.

Customer Service, Distribution

Nexus Distribution: A Fresh Sheet of Customer Service

When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.

Customer Service

Hyundai Merchant Marine (HMM): Plus-Sized Customer Service

Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.

Duane Sizemore

3PL, Partnership

Gaining Alignment With Your 3PL is Key to Supply Chain Success

Duane Sizemore of Total Logistic Control discusses how companies can build better relationships with third-party logistics providers through measurement, monitoring, and rewards.

Robert Russo

3PL, Partnership

3PL Partnerships: Finding Your Better Half

Robert Russo of Port Jersey Logistics explains how to choose the best third-party logistics provider for your company.

Chandler Hall

Partnership, Risk Management, Supply Chain Management

Supplier Disruptions: Preparing for the Unpredictable

Chandler Hall of BravoSolution explains how to reduce the frequency and severity of disruptions by fostering collaborative relationships with your suppliers.

Partnership, Transportation Management, Trucking, Supply Chain Management

Trucking Alert: Steep Grade Ahead

Faced with challenges such as a capacity shortage and lack of qualified drivers, companies that ship product by truck are learning that working collaboratively with carriers can benefit both parties.

Chris Kane

3PL, Distribution, Partnership

Collaborative Distribution Eases the Capacity Crunch

Small and mid-sized manufacturers lack the scale to ship in full truckloads, creating thousands of separate, inefficient lines of supply—all moving to the same mass retailers. Collaborative distribution reduces the number of trucks on the road and cuts distribution costs.

Rick O'Dell

Partnership, Trucking

The Best Partner Carriers Provide Transparency

Shippers shouldn't assume all on-time performance is created equal. Make sure every dollar you spend counts by choosing carriers who provide honest, accurate metrics, and foster innovation to improve your business.

3PL, Partnership

3PL Perspectives 2010: A Paradox Bound by Demand

Inbound Logistics' exclusive market research compiles shipper and 3PL input to illustrate the outsourcing sector's rapidly changing dynamics.

3PL, Partnership

Tying the 3PL Knot

Shippers and service providers discuss their experience building a strong working relationship.

Felecia Stratton

3PL, Partnership, Supply Chain Management

Are You Talkin’ to Me?

To be successful, a close relationship between third-party logistics providers and their shipper customers requires a great deal of communication.

Kate Vitasek

3PL, Partnership

Why You Should Vest With Your Outsourcing Partners, Now!

Vested outsourcing yields innovative logistics relationships that deliver results, writes Kate Vitasek of the University of Tennessee's Center for Executive Education.

Chris Timmer

Logistics I.T., Partnership

Sharing Efficiencies Through Collaboration

LeanLogistics' Chris Timmer explains how collaborating with trading partners, aided by an on-demand transportation management system, helps increase supply chain efficiencies.

J. Kenneth Hazen

Logistics I.T., Partnership

Drilling Down Into Supply Chain Data

Sharing key information with all parties can lead to decreased waste, increased orders, and new business, writes J. Kenneth Hazen, CTSI-Global.

Chip Smith

3PL, Partnership

Building Better 3PL Relationships

Third-party logistics providers can provide capacity, expertise, technology, and buying power. Chip Smith, president of CS Advisory Group, discusses how to ensure you're getting the most from your 3PL.

3PL, Third-Party Logistics, Supply Chain Management

10 Tips: Choosing a 3PL

Your 3PL should be a catalyst for producing unmatched retail logistics performance levels and total supply chain optimization. Here are 10 tips for choosing the right partner.

3PL, Third-Party Logistics, Partnership

3PL Partnership Turns Up the Heat

During a period of rapid growth, online grill retailer BBQGrills.com reduced damaged freight claims by more than 75% and lowered shipping costs by working with a logistics services provider for country-wide less-than-truckload services.

Dan Boaz

Expedited Shipping, Fulfillment, Partnership

Expedited Shipping Can Save Money

While expedited shipping options are typically more expensive than standard freight services, they offer numerous benefits to organizations when sending and picking up cargo. Here are some of the major advantages.

3PL, Third-Party Logistics, Partnership

3PL Outsourcing Beyond the Initial Goals

RedStone understands that cost savings are just a part of each client relationship; a 3PL must provide more if the relationship is to withstand the demands of an ever-changing supply chain.

Partnership, Supply Chain Management, Warehousing

Masterful Moves: Overcoming Deadlines, Pressures, and the Pandemic

Holman Logistics provided its client with Extraordinary Service resulting in seamless execution for a warehouse move done in record time.

Food Logistics, Retail, Partnership

Supply Chain Lessons Learned: The Procurement Groove

16 sound procurement lessons you can tune into moving forward.

Robert Kriewaldt

Third-Party Logistics, Partnership, Sustainability

The Relationship Between Supply Chain Resiliency and Sustainability

Companies that had robust sustainability programs in place before 2020 learned that supply chain resiliency was an inevitable side effect of those initiatives. Here’s how sustainability supports resiliency.

Distribution, Partnership, Warehousing

Driving Growth Without Boundaries

Advanced Drainage Systems (ADS), a leading provider of water management solutions products, needed to expand its distribution footprint to meet demand. Here’s how DHL Supply Chain helped ADS amid a building boom.

3PL, Third-Party Logistics, Technology

3PLs Drive Logistics IT Solutions

E-commerce acceleration and massive shifts in consumer expectations have changed the equation. Shippers are turning to 3PLs’ technology expertise to manage logistics costs and meet service expectations in an ever-changing marketplace.

Big Data, Partnership, Transportation

DAT iQ Optimizes the RFP Process

Analytics from DAT iQ take the uncertainty out of every step of the RFP process.

3PL, Partnership, Technology

What is the secret to a successful shipper/3PL partnership?

Supply chain leaders share their insight on the secret to a successful shipper/3PL partnership.

Legislation, Public Policy, and Regulations, Site Selection, Partnership

Incentives Brighten Site Selection Decisions

Tax, energy, and land incentives can turn a good location into a great one. Here's what companies and the logistics providers who serve them need to consider as they explore locating, relocating, or expanding their businesses.

Keith Biondo

3PL, Third-Party Logistics, Partnership

Catch Me When I Fall

Whether you're pushed over the edge by the pandemic, labor shortages, supply scarcity, or the surprise consumption explosion, the question is the same: Who has your back?

3PL, Third-Party Logistics, Partnership

3PLs Have Your Back

Shippers trust their third-party logistics partners to be there through thick and thin.

3PL, Third-Party Logistics, Partnership

Top 10 3PLs Readers' Choice Excellence Awards

These third-party logistics providers have your back, earning shippers’ votes with their consistency and customer service.

3PL, Third-Party Logistics, Partnership

2021 Inbound Logistics Perspectives: 3PL Market Research Report

Our 16th annual 3PL market research report reveals the current state of the union between shippers and their logistics service partners.

3PL, Third-Party Logistics, Partnership

2021 Top 100 3PLs

When your enterprise faces supply chain and logistics challenges, these partners won't let you fall. In alphabetical order, here are the 100 third-party logistics providers deemed best of the best by Inbound Logistics editors.

Nick Fisher

Big Data, Finance, Partnership

Reducing Inbound Freight Costs and Improving Accounting

Pre-rating inbound shipments based upon purchase order information leads to too many required corrections and an improper month-end accrual. Here's how you can lower your inbound freight costs and improve your accounting.

Partnership, Technology

IN BRIEF: New Services & Solutions

A look at the latest supply chain technologies, products, services, and transportation solutions.

Partnership, Trucking, Technology

Why a YMS?

Yard management systems (YMS) streamline operations by managing shipments from the yard gate to the dock. Find out how to transform your yard into a source of efficiency and use this short list of leading providers to start your search for the right solution.

Oliver Wright

Customer Service, Risk Management, Technology

Supply Chain: An Engine of Post-Pandemic Growth

If the supply chain is to take on an enhanced role, companies will need to stop seeing it merely as a cost center from which to drive ever greater efficiencies.

3PL, Partnership, Technology

3PLs Custom Fit Solutions

From providing seamless technology integrations to tailoring transportation networks, 3PLs reinforce supply chains of all shapes and sizes.

Careers, Customer Service

Steering ArcBest with Values and Trust

Profile of Judy R. McReynolds, chairman, president and CEO, ArcBest.

Chad Crotty

Partnership, Technology

Outsourcing Helps Close IT Gaps and Meet Milestones

By leveraging DDC FPO's expansive range of programming languages and skill levels, carriers can offer a consistent experience regardless of each shipper’s individual IT investment.

Food Logistics, Partnership, Technology

Buddha Brands Embraces the Philosophy of Supply Chain Integration

Buddha Brands partners with TrueCommerce to achieve full integration between its EDI and ERP solutions.

3PL, Third-Party Logistics, Partnership

Ensuring a Successful 3PL Partnership

With the pandemic forcing companies to embrace a new normal, many are reimagining their supply chains and turning to third-party logistics (3PL) providers for guidance. Here’s how to get the most out of your 3PL relationship.

3PL, Distribution, Partnership

Taylored Fulfillment Services Acquires U.S. Operations of Toll Global Logistics

The acquisition triples Taylored’s footprint in key areas, totaling more than 4.1 million square feet of distribution space.

Customer Service, Partnership, Technology

Rolling Out a Major Product Transition Across the Globe

C3 Solutions prepared to shift all users from their Adobe Flash product version to a brand new HTML5 platform, a comprehensive project with a firm and non-negotiable deadline

Partnership, Technology

Become a “Partner of Choice” to Unleash the Full Power of Procurement

In a post-COVID supply environment, now is the time to revolutionize by taking the best of both worlds and consolidating them into a new approach moving forward: partner-centric procurement.

Dave Glancy

Customer Service, Demand Planning, Transportation

Building Resilience With Dedicated Transportation Solutions

In an volatile economic environment, shippers need reliable, cost-effective solutions to meet customer demand. Dedicated transportation solutions, which mitigate capacity risk and improve on-time delivery, can offer a solution.

Third-Party Logistics, Partnership, Technology

5 Tips for Evaluating Logistics Service Providers

When selecting the best provider for your company, there’s a lot to consider to ensure that freight is handled efficiently and with great care. Keep the following five tips in mind when evaluating your partnerships.

Big Data, Customer Service, Finance

Master Class in ROI

Large companies invested $153.4 million to transform their supply chain in the past three years, but only 10% became masters in achieving a profitable customer experience.

Keith Biondo

3PL, Third-Party Logistics, Partnership

What Can 3PLs Do?

Can third-party logistics (3PL) providers bring chaos to order? Or order to chaos? For starters, they can help you wrangle and bring some order to the current COVID-caused confusion in your logistics process.

3PL, Partnership, Technology

3PLs Coming to the Rescue

When supply chain and logistics trouble brews, shippers summon third-party logistics (3PL) providers for their expertise, technology, and dedication to customer service.

Mohammad Ansari

Customer Service, Demand Planning

Four Behaviors of Design Thinking

To safeguard customer loyalty and drive sustainably innovative solutions, some supply chain experts are turning to the design thinking methodology, which focuses on four crucial behaviors.

3PL, Customer Service, Demand Planning

Getting Crafty with Supply Chain Solutions

Verst Logistics helped an arts and crafts supplies company address peak season challenges and growing sales by expanding its supply chain capabilities.

3PL, Third-Party Logistics, Partnership

2020 Top 10 3PL Readers' Choice Excellence Awards

When shippers send out distress signals, 3PLs answer the call. The providers that earned a 2020 Readers' Choice Top 10 3PL Excellence Award are among the most responsive and respected in the industry.

3PL, Third-Party Logistics, Partnership

3PL Perspectives 2020

Inbound Logistics' newest exclusive 3PL market research provides a snapshot of how the world appears to shippers and their logistics service providers.

E-commerce, Customer Service, Technology

How Small to Mid-Sized Businesses Can Recover Faster

On top of surging e-commerce demand, small and mid-sized businesses are facing increased shipping costs, logistical challenges, and extended shipping times. Here are a few things you can do to recover.

3PL, Third-Party Logistics, Partnership

2020 Top 100 3PLs

The top 100 third-party logistics providers of 2020 as chosen by Inbound Logistics' editors.

Randy Tucker

E-commerce, Customer Service, Retail

Agility On Demand

When you combine consumer demand for deliveries at a breakneck pace, the historically tight labor market, and the unpredictability of the global trade landscape, e-commerce businesses must be just as fast as they are flexible to succeed today’s market.

Customer Service, Retail, Technology

There's No Business Like Shoe Business

Shoe retailer Shoe Station relies on Retail Pro 9 and other technology solutions to help employees provide top-of-the-line service and ensure customer satisfaction.

David Osorio

3PL, Customer Service, Insurance

How 3PLs Can Minimize Claims and Help Customers Understand Liability

3PLs can become an ally for their customers in the event of a loss, damage, or delay, providing outstanding customer service and support.

Kyle Krug

3PL, Customer Service, Technology

What to Look For in a 3PL

A business looking to outsource part or all of its logistics to a 3PL should consider a variety of factors to identify a logistics provider that is part tactical service provider and part strategic business partner.

Partnership, Supply Chain

Kicking the Tires on an IoT Solution

Tire manufacturer Michelin is a shipper with a massive global footprint and complex demands. With headquarters in Clermont-Ferrand, France, Michelin operates 121 production facilities in 17 countries; those facilities produced approximately 190 million tires in 2017. With a presence in 170 countries, distributing products across the globe is a challenging and sophisticated operation.

Brian Thompson

3PL, Third-Party Logistics, Supply Chain

Automated Bidding Tools Benefit Shippers, 3PLs, and Carriers

Automated bidding tools bring benefits to shippers and carriers alike. Carriers that receive complete shipment history and future volume forecasts from shippers are able to make the most competitive offers, which can lead to shipper savings.

Logistics, Partnership

GOOD QUESTION | What’s the first thing to look for when selecting a logistics partner?

Readers share what you should look for to find an optimal logistics partner.

Derek Browning

3PL, Partnership, Supply Chain

Choosing a 3PL: How to Make a Mature Decision

A 3PL partner that is aligned on purpose, value, strategy, and culture can provide far more value than what is seen in a transportation budget variance report.

E-commerce, Customer Service, Supply Chain

Building Brand Love

Supply chain efficiencies can support brand strategies in key ways.

Mary Lamie

Economic Development, Partnership, Supply Chain

Collaboration Grows Freight Economy

At the heart of St. Louis’ strategy to advance as a global trade hub is a focus on collaboration to strengthen and promote the region’s already robust freight network.

3PL, Third-Party Logistics

21 Years of Top Ten 3PLs: A History of Excellence

A look back over 21 years of Inbound Logistics' Top 10 3PLs.

E-commerce, 3PL, Third-Party Logistics

E-Commerce Raises the Snack Bar

Nature's Bakery turns to a third-party logistics provider, ITS Logistics, to launch a direct-to-consumer e-commerce channel for its snack bars.

3PL, Third-Party Logistics, Supply Chain

3PL Power

Whether brand new, solidly up and running, or decades old, shipper-3PL partnerships thrive on open communications, flexibility and trust.

Thomas Griffin

3PL, Third-Party Logistics, Supply Chain

How to Choose a 3PL and Reap the Benefits - DLS Worldwide

When a shipper finds a 3PL who can be a true partner, the choice should be easy and the benefits evident, from letting team members focus on core competencies to leveraging the 3PL’s expertise.

Partnership, Supply Chain, Transportation

Ocean Spray Teams Up With Uber Freight to Create a Refreshingly Simple Supply Chain

In an effort to stay ahead of industry trends, Ocean Spray jumped at the chance to partner with Uber Freight for more efficient transportation.

Partnership, Supply Chain

Noted: The Supply Chain in Brief

New and noteworthy in the supply chain

Customer Service, Supply Chain, Technology

Can Your Supply Chain Turn on a Dime?

New and noteworthy in the supply chain.

Customer Service, Logistics

Is Process Killing the Customer Experience?

Companies fixating on a single process frees people’s time and energy for other tasks, but established processes can cease to be a means to an end and become ends in-and-of themselves.

Bob Farrell

3PL, Logistics, Third-Party Logistics, Partnership, Supply Chain

6 Strategies for Finding the Right 3PL Partner

Logistics, Partnership, Pallets, Supply Chain

New Pallet Program Better by Half

When Jel Sert needed to improve on the half-pallets it was using to deliver product displays for in-store promotions, CHEP developed a better solution.

Rob Kriewaldt

3PL, Logistics, Third-Party Logistics, Supply Chain

Need Flexibility? Seek Out Full-Service 3PLs - WSI

By quickly adapting to various industries and commodities and responding to client requests with urgency and an extremely high level of customer service quality, a strong 3PL will find it can outlast even the most convenient warehousing options.

Michael Khalil

3PL, Logistics, Third-Party Logistics, Supply Chain, Transportation Management Systems (TMS)

3 Ways Your 3PL Can Help You Overcome E-commerce Challenges

By collaborating with a knowledgeable third-party logistics (3PL) provider, shippers can add both scale and visibility to their supply chain.

Logistics, Third-Party Logistics, Partnership, Supply Chain, Transportation Management

Supply Chain Collaboration: It Works Both Ways

Transparency, honest communication, and a commitment to forming a true partnership with shared goals and values are keys to successful supply chain collaboration between shippers and their third-party logistics providers.

3PL, Logistics, Third-Party Logistics, Partnership, Supply Chain

3PL Change Agents

Trying to plot a different course? Figuring out how to spread your wings? A third-party partner might offer…just the kind of help you need.

3PL, Logistics, Third-Party Logistics, Supply Chain

3PL Perspectives 2017

Inbound Logistics’ 12th annual 2017 3PL Perspectives market research report examines the trends and challenges shaping logistics outsourcing strategy and the third-party logistics industry.

3PL, Logistics, Third-Party Logistics, Supply Chain

Getting the Most From Your 3PL Provider

Getting the most from your third-party logistics provider (3PL) is more important than ever. Use these tips to leverage your 3PL relationship.

Rob Kriewaldt

3PL, Chemical Logistics, Logistics, Third-Party Logistics, Supply Chain

Handle With Care: How to Be the Best At Fulfilling Your Clients’ Chemical Handling Needs - WSI

If your firm is looking to break into chemical handling or currently handles chemicals and wants to perform better, this guide offers key factors to becoming the best in the industry.

E-commerce, Logistics, Partnership, Packaging, Supply Chain

New Packaging Innovation Center

UPS and Sealed Air’s new center will help solve e-commerce retailers’ packaging and shipping challenges.

Stephen Wilson

3PL, Logistics, Third-Party Logistics, Supply Chain, Transportation

The Advantages of a Pop Up Supply Chain

Customer Service, Logistics, Supply Chain, Transportation Management Systems (TMS)

Large Multi-National Seeks Global Supply Chain Visibility 

Rust-Oleum selected Celtic International, Transplace’s intermodal business unit, to provide intermodal and over-the-road transportation services for domestic shipments between its own facilities as well to its retailer customers.

3PL, Logistics, Third-Party Logistics, Partnership, Supply Chain

3PL Perspectives 2016

Inbound Logistics’ exclusive market research survey on the third-party logistics (3PL) sector reveals new trends and opportunities.

Global Trade Management, Partnership, Technology

Global Trade Management Systems Guide 2022

From resource planning and transportation management to analytics, these top GTM companies can help take some of the stress out of managing your global supply chain.

Keith Biondo

Customer Service, Inventory Management, Sustainability

Rowenta Irons Out Inventory Challenges

Rowenta's sustainable product design, massive global inventory stock, rapid delivery of repair parts, and 3D printing technology combine to drive supply chain operations supporting an incredible commitment to customer service.

3PL, Third-Party Logistics, Partnership

3PL Partnership Turns Up the Heat

During a period of rapid growth, online grill retailer BBQGrills.com reduced damaged freight claims by more than 75% and lowered shipping costs by working with a logistics services provider for country-wide less-than-truckload services.

Partnership, Transportation Management Systems (TMS), Transportation

TMS Keeps the Presses Running

OVOL USA’s needed a transportation management system (TMS) that would meet the unique needs of all the company’s divisions and was relatively straightforward to implement and use. By partnering with ShippersEdge, he found a system that met both goals.

3PL, Third-Party Logistics, Partnership

3PL Outsourcing Beyond the Initial Goals

RedStone understands that cost savings are just a part of each client relationship; a 3PL must provide more if the relationship is to withstand the demands of an ever-changing supply chain.

Brian Lawson

Expedited Shipping, Partnership, Transportation

Why Expedited Is Not a Four-Letter Word

The expedited sector of the transportation realm brings value, capacity, service and yes, can reduce your transportation cost when used effectively.

Robert Kriewaldt

Third-Party Logistics, Partnership, Sustainability

The Relationship Between Supply Chain Resiliency and Sustainability

Companies that had robust sustainability programs in place before 2020 learned that supply chain resiliency was an inevitable side effect of those initiatives. Here’s how sustainability supports resiliency.

Humanitarian Logistics, Partnership, Sustainability

Noted: The Supply Chain In Brief

The latest supply chain sustainability efforts, good works, mergers and acquisitions, new hires, and more.

Food Logistics, Distribution, Partnership

BREA Wine Company Raises a Glass to Logistics

Partnering with Elenteny Imports enabled BREA Wine Co. to become “super-efficient” on the compliance side, accelerating distribution.

Partnership, Security, Technology

Logistics Management & Chain of Custody: Securing IT Assets

Proper logistics management can be one of the most critical aspects of a successful IT asset disposition (ITAD) program.

CJ Singh

Health Care Logistics, Customer Service, Technology

Is the Healthcare Supply Chain Ready for the Netflix Effect?

How big transportation is impacting global economics and mid-size businesses—an expert’s view on Uber Freight’s acquisition of Transplace.

Humanitarian Logistics, Partnership, Sustainability

Noted: The Supply Chain In Brief

The latest supply chain sustainability efforts, good works, mergers and acquisitions, new hires, and more.

Partnership, Trucking, Transportation

2021 Trucking Perspectives

Inbound Logistics' annual report on the state of the trucking market, based on surveys of motor carriers and shippers.

Partnership, Trucking, Transportation

2021 Top 100 Truckers

Selected by Inbound Logistics’ editors, the 2021 Top 100 Truckers list honors reliable carriers that steer shippers in the right direction. The list serves as a comprehensive guide for shippers seeking reliable and cost-effective solutions.

Keith Biondo

3PL, Third-Party Logistics, Partnership

Catch Me When I Fall

Whether you're pushed over the edge by the pandemic, labor shortages, supply scarcity, or the surprise consumption explosion, the question is the same: Who has your back?

3PL, Third-Party Logistics, Partnership

3PLs Have Your Back

Shippers trust their third-party logistics partners to be there through thick and thin.

3PL, Third-Party Logistics, Partnership

Top 10 3PLs Readers' Choice Excellence Awards

These third-party logistics providers have your back, earning shippers’ votes with their consistency and customer service.

3PL, Third-Party Logistics, Partnership

2021 Inbound Logistics Perspectives: 3PL Market Research Report

Our 16th annual 3PL market research report reveals the current state of the union between shippers and their logistics service partners.

3PL, Third-Party Logistics, Partnership

2021 Top 100 3PLs

When your enterprise faces supply chain and logistics challenges, these partners won't let you fall. In alphabetical order, here are the 100 third-party logistics providers deemed best of the best by Inbound Logistics editors.

Temperature-Sensitive Goods, Food Logistics, Partnership

Blend of Solutions Saves the Day for Yogurt Maker

When yogurt maker Noosa needed to sleeve bottles of drinkable yogurt while maintaining their temperatures, Verst provided solutions to make sure processes went smoothly.

Andy Kirchner

3PL, Agriculture Logistics, Partnership

3PLs in Agriculture: Know the Roots of the Industry to Make Your Impact

From LTL and dedicated route service to seasonal and year-round storage, 3PLs need to be well-versed in the space to meet the specialized needs of agricultural companies.

Nikolaus Sievers

Big Data, Partnership, Technology

Solving the Global Data Dilemma

Now’s the time to find ways to increase interoperability between business partners, control and make sense of your data, and uplevel traditional, manual processes for faster and more intentional outcomes.

Chemical Logistics, Partnership, Security

Chemical Logistics on a Roll

Add capacity constraints, severe weather, and cyberattacks into the already complex equation of moving chemicals. These logistics providers are combining expertise and dedication and coming up with the winning formula.

Robert Kriewaldt

Partnership, Sustainability, Warehousing

Incorporating Sustainability into Your Warehouse Operation

From switching to energy-efficient lighting to installing solar panels, here are some tips to help you build a greener warehouse.

Customer Service, Partnership, Technology

10 Tips for Improving the Customer Experience

Your customer experience represents the primary touchpoint between your revenue and customers, so the experience you offer can make all the difference between short-lived success and true market longevity.

Partnership, Security, Technology

AI Strategy: Your Move

Artificial intelligence spending shows no signs of slowing. Decision-makers should consider the following factors in their digitization strategy.

Logistics I.T., Partnership, Technology

2021 Top 100 Logistics IT Providers

Inbound Logistics’ 2021 Top 100 Logistics IT Providers guide shines a light on the brightest and most innovative logistics technology providers.

Global Trade Management, Partnership, Technology

2021 Global Trade Management Guide

Global trade management solutions became even more important when supply chains were disrupted with the pandemic. By connecting sourcing and logistics, GTM systems help make global trade transparent, efficient, and cost-effective.

Green Logistics, Humanitarian Logistics, Partnership

Noted: The Supply Chain In Brief

Read the latest good works, sustainability efforts, mergers and acquisitions, new hires, and sealed deals happening in the supply chain.

Dave Bush

3PL, Partnership, Trucking

FTL vs. LTL: What's the Difference? 

Understanding these seven key differences between shipping full truckload (FTL) and less than truckload (LTL) allows shippers to achieve the best possible results and support planning.

Partnership, Trucking, Transportation

Trucking Relationships: In It for the Long Haul

The pandemic is testing shipper-carrier partnerships in new and different ways. Here’s what transportation partners are doing to reconnect and keep their relationships healthy for the long haul.

Careers, Customer Service, Distribution

Sylvia Wilks: Kicking the Tires

In her previous role managing supplier relationships at Starbucks, Sylvia Wilks learned what good customer service really looks like. Now that she supplies customers at TireHub, she knows how to meet their expectations and build the national tire distributor’s customer-centric culture.

3PL, Partnership, Warehousing

3PL Warehousing Gets In the Zone

By working as partners, third-party logistics providers and shippers take on today's warehousing challenges.

E-commerce, Retail, Partnership

SEKO Partnership Provides Ecommerce Efficiencies for Retailers

Retailer Shein streamlined supply chain operations by leveraging a partnership with Air-City and SEKO, which enables shippers to move express e-commerce orders quickly across international borders..

Customer Service, Partnership, Technology

Creating an Exceptional Customer Experience

If you deliver poor customer service, you’ll lose business. But you can turn things around with a serious commitment to meaningful change and work across your entire enterprise.

3PL, Third-Party Logistics, Partnership

Ensuring a Successful 3PL Partnership

With the pandemic forcing companies to embrace a new normal, many are reimagining their supply chains and turning to third-party logistics (3PL) providers for guidance. Here’s how to get the most out of your 3PL relationship.

E-commerce, Inventory Management, Partnership

What Makes a Go-To Ecommerce Partner? Ask Baboon To The Moon

Gaining command over their inventory as well as every order, return, and exchange, bag maker Baboon to the Moon is over the moon about its logistics partner.

Customer Service, Partnership, Technology

Rolling Out a Major Product Transition Across the Globe

C3 Solutions prepared to shift all users from their Adobe Flash product version to a brand new HTML5 platform, a comprehensive project with a firm and non-negotiable deadline

E-commerce, Customer Service, Technology

Easing E-Commerce Pain Points

Although key logistics capabilities are needed to build and maintain successful e-commerce operations, few brands excel at them, according to a study from Geodis and Accenture Interactive.

Thomas Griffin

3PL, Customer Service, Partnership

Partnering with a Logistics Specialist Brings Major Benefits

Thomas Griffin, president at DLS Worldwide, discusses how partnering with a large, experienced logistics company can offer technology, agility, and customer service benefits.

Partnership, Trucking, Transportation

Truckers Give It the Gas

Shippers look for truckers and partners that can shift gears quickly and provide dependable performance. Here are the strategies the best trucking companies use to meet—and even exceed—shippers’ expectations.

Partnership, Supply Chain, Sustainability

Noted: The Supply Chain in Brief

Read the latest good works, sustainability efforts, mergers and acquisitions, new hires, and sealed deals happening in the supply chain.

Partnership, Trucking, Transportation

2020 Top 100 Truckers

Selected by Inbound Logistics’ editors, the annual Top 100 Truckers directory is a comprehensive guide that matches you with carriers that will drive your company in the right direction.

Katie MacDonald

Freight Forwarders, Partnership, Risk Management

How Your Freight Agency Can Succeed in an Uncertain Market

Staying engaged with your customers, providing solutions to their new demands, and not losing sight of your business goals can help improve your business during uncertain times.

Keith Biondo

3PL, Third-Party Logistics, Partnership

What Can 3PLs Do?

Can third-party logistics (3PL) providers bring chaos to order? Or order to chaos? For starters, they can help you wrangle and bring some order to the current COVID-caused confusion in your logistics process.

Cross-border Trade, Canada, Partnership

Cross-Border Logistics: Supply Chain Synergy

Bolstered by a new trade deal, the longstanding partnership between Canada and the United States thrives during the COVID-19 pandemic, providing ample opportunity for companies that offer cross-border solutions.

Matt Tiedens

Third-Party Logistics, Partnership, Supply Chain Management

Setting Up a Successful RFP

Matt Tiedens, director of logistics solutions with Ruan Transportation Management Systems, discusses how to manage the RFP process and attract the best results.

Thomas Griffin

3PL, Partnership, Transportation

Finding the Right 3PL Partner Delivers Key Benefits

Thomas Griffin, president with DLS Worldwide, discusses how finding the right 3PL partner is more important than ever in the transportation sector as companies recover from COVID-19.

3PL, Third-Party Logistics, Partnership

2020 Top 10 3PL Readers' Choice Excellence Awards

When shippers send out distress signals, 3PLs answer the call. The providers that earned a 2020 Readers' Choice Top 10 3PL Excellence Award are among the most responsive and respected in the industry.

3PL, Third-Party Logistics, Partnership

3PL Perspectives 2020

Inbound Logistics' newest exclusive 3PL market research provides a snapshot of how the world appears to shippers and their logistics service providers.

3PL, Third-Party Logistics, Partnership

2020 Top 100 3PLs

The top 100 third-party logistics providers of 2020 as chosen by Inbound Logistics' editors.

Careers, Labor Management, Partnership

Peak of Perfection

Leadership profile of Juliann Larimer, CEO of Peak-Ryzex

E-commerce, Customer Service, Fulfillment

Streamlining E-Commerce Fulfillment

Ten tips every digital retailer needs to know to streamline their e-commerce fulfillment process.

Global Trade Management, Partnership, Supply Chain

6 Supply Chain Risks Worth Taking

Supply chain professionals working in small and mid-sized businesses often operate with little margin for error. Taking calculated, thoughtful risks can pay off.

E-commerce, Customer Service, Retail

How Is Coronavirus Impacting E-Commerce?

As coronavirus continues to spread globally, new ramifications are revealed daily. How is the virus impacting e-commerce operations and the supply chain, and how can retailers respond?

Jay Fraze

Customer Service, Technology , Supply Chain Management

The Secret Behind the Best Supply Chain Transformations

Here are the top three ways data analytics and AI can transform your supply chain.

E-commerce, Customer Service, Technology

The CX Files

This story looks at elements that produce excellent customer service and at some of the technology tools companies use to help them deliver excellent service to their customers.

Pharmaceutical Logistics, Customer Service, Supply Chain

Scaled 3PL Solutions Heal Pharma's Supply Chain

A large pharma company teams up with Hub Group to achieve compliance with the best service at a reasonable cost.

Partnership, Trucking, Transportation

How to Maintain Composure During Trucking Capacity Shifts

What do you do when trucking capacity shifts? Keep your spend in check and your partnerships tight.

Manufacturing, Partnership, Transportation Management

Global Manufacturer Cuts Costs and Drives Efficiencies through a Managed Transportation Partnership - GlobalTranz

The world’s leading provider of receipt and innovative label solutions turned to GlobalTranz to create visibility, enhance communications, and fully merge acquired businesses.

Logistics I.T., Partnership, Supply Chain Management

HyperX Game Plan: Win at Demand Planning and Replenishment

Kingston Technology’s HyperX division partnered with Logility to improve its supply chain visibility and demand, inventory and replenishment planning practices.

Manufacturing Logistics, Manufacturing, Partnership

No Challenge Too Great - Milestone

Milestone’s Mobile Warehousing & Storage (MW&S) solution enables a manufacturer to create an efficient distribution process with timely deliveries as drivers did not have to wait for each other and transfer loads between trailers.

Customer Service, Sourcing/Negotiations, Supply Chain

Leading a Supply Chain With Dogged Determination

A profile of Matt Cantatore, COO of Ollie, a national service that delivers healthy, high-quality pet food that it sells direct-to-consumers.

Customer Service, Logistics, Supply Chain

The Hassle Quotient: A New Formula for Industry Domination

This article first introduces Jim Bramlett’s Hassle Quotient score and how the internet has changed how companies compete, then focuses on how the Hassle Quotient applies to transportation and logistics.

Logistics, Third-Party Logistics, Supply Chain

Choosing a Third-Party Logistics Provider

10 tips to help navigate through the third-party logistics provider selection process to get the most value out of a 3PL partner.

Logistics, Third-Party Logistics, Supply Chain

A No-Fail Mentality and Sheer Force of Will

Profile of Jeff Cohen, chief operating officer, G&D Integrated

Andrew Berke and Charles Boesch

Logistics, Third-Party Logistics, Supply Chain

Using Technology to Cut Freight Costs

Here are ways to reduce freight expense while improving service outside of securing reduced freight rates from LTL, truckload, parcel and expedited services carriers.

Customer Service, Retail Logistics, Retail

How Retailers Earn 5-Star Reviews

This story explores some of the ways retailers use customer service to build customer loyalty, both in stores and in the e-commerce channel.

Martin Verwijmeren

Customer Service, Inventory Management, Logistics, Supply Chain

Tuning Into Supply Chain Orchestration

The trends affecting supply chains require an agile approach.

Keith Biondo

3PL, Logistics, Third-Party Logistics, Supply Chain

Dual Dynamics

Clearly, increased trucking costs are the new normal. Also as clear is the other dynamic, which is emphasized a little less these days but all the more important to offset cost increases in other areas: Use your logistics partner strategically and offset rising transport costs.

Logistics, Partnership, Supply Chain

A Sweet deal: Nestlé, XPO Build Digital Warehouse

Nestlé, the world's largest food and drink company, and XPO Logistics, a global provider of transport and logistics solutions, are co-creating a 638,000-square-foot distribution center at the new SEGRO East Midlands Gateway Logistics Park in Leicestershire, UK.

Logistics, Partnership, Supply Chain

Innovative Partnership Reduces Claims and Decreases Time in Transit for Home Delivery - SEKO Logistics

When an electronics store was faced with consistent freight forwarding damage claims they turned to Seko Logistics for a solution.

Logistics, Partnership, Supply Chain

Partnering for Operational Efficiency and Cost Savings - Transplace

Transplace helped a frozen pizza business expand its transportation network to increase operational efficiency and maximize financial savings.

Logistics, Partnership, Supply Chain

Solution Generates Cost Savings - Crane Worldwide Logistics

When an industrial manufacturer needed to reduce supply chain costs they teamed up with Crane Worldwide Logistics for an innovative solution.

E-commerce, Distribution, Retail, Logistics, Partnership, Supply Chain, Warehousing

Cookware Company Stirs Up a Sizzling Supply Chain

Even after adding a third production shift to its foundry, Lodge Manufacturing Company couldn’t manufacture enough cast-iron cookware to fill orders. To meet demand, the family-owned business in southern Tennessee invested $85 million in a second foundry, a modern 212,000-square-foot distribution center, and the company’s first warehouse management system, mobe3 from EVS.

Retail, Logistics, Partnership, Supply Chain

A Cool Supply Chain Solution

A 3PL's cold call leads to a cool technology solution that streamlines processes and minimizes service disruptions

John Sell

3PL, Logistics, Third-Party Logistics, Supply Chain

Advantages of a Niche Third Party Logistics Provider - MD Logistics

Providers that specialize and target a specific industry, geographical market, or will limit their service offering are referred to as niche 3PL’s. Here are some of the advantages to using a niche 3PL over a traditional provider.

3PL, Customer Service, Fulfillment, Supply Chain

15 Key Questions to Ask Before Choosing an Outsourced Fulfillment Partner

Is outsourcing your fulfillment the best option for your business? Here are 15 important questions to ask a potential partner.

Logistics, Partnership, Supply Chain

Sealed Deals

New and noteworthy in the supply chain

Earl van As

Customer Service, Supply Chain, Supply Chain Management

Supply Chain Commentary: Five Challenges to Embrace and Channel into Business Advantages

Here’s how to navigate disruptions in the supply chain and turn them into new opportunities.

Perry Belcastro

E-commerce, 3PL, Logistics, Third-Party Logistics, Supply Chain

5 Ways Your 3PL Can Help Meet E-commerce Challenges

A 3PL could offer benefits worth exploring to help you accommodate e-commerce growth.

Bob Farrell

3PL, Logistics, Third-Party Logistics, Partnership, Supply Chain

6 Strategies for Finding the Right 3PL Partner

Tony Coletto

E-commerce, Retail, Logistics, Third-Party Logistics, Supply Chain

How Small Retailers Can Compete with Retail Giants

To compete in today’s environment, small to medium players need to offer competitive supply chain and delivery services.

Rick Faulk

Automation, Robotics, Fulfillment, Third-Party Logistics, Supply Chain, Warehousing

Find the Right Robotics and Automation Fit for Your 3PL

Choose the solution and vendor that can work hand in hand with you to analyze your objectives and design a solution that supports your needs. Here's how.

Automation, Third-Party Logistics, Logistics I.T., Transportation Management, Technology

Technology: Bread & Butter of 3PL Solutions

Third-party logistics providers rise to the challenge, rolling in IT capabilities to become indispensable supply chain partners.

Big Data, Customer Service, Supply Chain, Technology

Supply Chain AI: This Time It’s for Real

While Artificial Intelligence is not a new concept, what has changed is the power of computing, cloud-based service options and the applicability of AI to supply chain and logistics.

Economic Development, Logistics, Third-Party Logistics, Warehousing

The State of Logistics

CSCMP's annual State of Logistics Report presents an overview of the economy during the past year, key logistics trends, and the total U.S. logistics costs for 2018 (see chart). Here are some top takeaways.

Green Logistics, Third-Party Logistics, Supply Chain, Sustainability

75 Green Supply Chain Partners

Inbound Logistics’ annual G75 features a carefully curated list of 75 logistics companies that go above and beyond to maintain sustainable, eco-friendly supply chains and operations.

Logistics, Partnership, Supply Chain, Technology

Rooted in Data, Business Blooms

Metrolina Greenhouses integrates ERP and customized, industry-specific tools to improve order, shipping and billing management.

3PL, Logistics, Third-Party Logistics, Supply Chain

3PLs Put on the White Gloves

Logistics service providers reveal how they treat their customers like VIPs.

Global Logistics, Logistics, Partnership, Supply Chain

Italy's Ritrama Sticks a Landing in SC

Ritrama, an Italian multinational self-adhesive materials producer, chose Ferretto Group's technological solutions for its new automated warehouse located in Spartanburg, South Carolina.

3PL, Logistics, Third-Party Logistics, Supply Chain

To 3PL or Not to 3PL?

Retailers may face significant challenges when expanding further into the online/e-commerce business. Some challenges may involve supply chain management issues.

3PL, Logistics, Third-Party Logistics, Supply Chain

2018 Top 100 3PL Providers

It’s a boon year for third-party logistics providers offering innovative, flexible, and reliable solutions to meet shipper demands. Presented alphabetically, these are the 100 3PLs Inbound Logistics editors chose as the best of the best. Search the 3PL Decision Support Tool for an even deeper dive.

3PL, Logistics, Third-Party Logistics, Supply Chain

Why do you use a third-party logistics provider?

3PL, Logistics, Third-Party Logistics, Supply Chain

Readers Choice: Top 10 3PL Excellence Awards 2018

Each year, the Inbound Logistics Readers’ Choice Top 10 3PL Excellence survey gives shippers the chance to give a shout-out to providers that have taken on so much of their load. Here are the best of the best.

John Watkins

3PL, Logistics, Third-Party Logistics, Supply Chain

2018 State of the Third-Party Logistics Industry Report - 3PL Central

This second-annual report is designed to help warehouses increase both their market share and profitability by addressing the most dramatic change of all—The Rising Demand for a Superior Customer Experience.

John Costanzo

3PL, Global Logistics, Manufacturing, Logistics, Third-Party Logistics, Supply Chain

Simplifying Supply Chain Complexities

As technology and innovation continue to enable new options, supply chains will be sure to keep pace and take us to new heights.

Bill Goodgion

3PL, Logistics, Third-Party Logistics, Supply Chain, Trucking

Trouble Finding Capacity? How a 3PL Can Help

Partnering with a 3PL could be the best solution to improved visibility and lower costs over the long haul.

Jennifer Benson

3PL, Logistics, Third-Party Logistics, Supply Chain, Warehousing

Want to Run a More Successful 3PL? Learn from the Best. - 3PL Central

Warehouses who use this philosophy to create disciplined, rigorous strategies were able to achieve superior results.

3PL, Logistics, Third-Party Logistics, Supply Chain

Choosing a Third-Party Logistics Provider

A provider with these 10 qualities will put your logistics outsourcing on the path for success.

3PL, Logistics, Third-Party Logistics, Supply Chain

Current State of the 3PL Market

Shipper demands, customer expectations and 3PL capabilities increase, putting supply chain at the forefront.

Logistics, Partnership, Supply Chain, Technology

VMI Strategies: A Matter of Trust

Vendor-managed inventory partnerships strive to improve efficiency by allowing suppliers to maintain the inventory of their products at the stores and other locations operated by their partners in the supply chain. VMI relies on a tight-knit collaboration between supplier and buyer to improve product availability while decreasing excess inventory.

3PL, Logistics, Third-Party Logistics, Supply Chain

How Leadership Training Can Improve Company Culture - MD Logistics

Use this advice to implement a leadership training program.

Logistics, Partnership, Supply Chain, Transportation

Maximizing Deliveries While Driving Down Transportation Costs - Transplace

Transplace established an LTL consolidation program to increase load capacity and reduce freight costs for a Canadian hardware wholesaler.

Logistics, Partnership, Supply Chain, Technology

Better Routing Takes Root

This case study tells how Weatherford Farms increased efficiency in its delivery network by switching from manual routing to an automated routing system.

3PL, Logistics, Third-Party Logistics, Supply Chain

Readers' Choice: Top 10 3PL Excellence Awards 2017

Year after year, the IL 3PL survey reveals the importance of great customer service to shippers.

Intermodal, Customer Service, Logistics, Supply Chain, Rail, Transportation

Increased Capacity and Flexibility

Frank McGuigan

3PL, Logistics, Third-Party Logistics, Supply Chain, Transportation Management Systems (TMS), Technology

Consumer Demand Helping Drive 3PL Industry Growth

Organizations are turning to third party logistics providers and enhanced transportation management technology to deliver the velocity, visibility, predictability, and control they need.

3PL, Logistics, Third-Party Logistics, Partnership, Supply Chain

3PL Perspectives 2016

Inbound Logistics’ exclusive market research survey on the third-party logistics (3PL) sector reveals new trends and opportunities.

Sean Wilcox

E-commerce, Customer Service, Retail, Logistics, Supply Chain

Shipping and Delivery: How to Get it Right

Executing against the wrong e-commerce strategy – or not having a strategy at all – is a recipe for higher costs and lower customer satisfaction levels and can have a major negative impact on your business.

3PL, Logistics, Third-Party Logistics, Partnership, Supply Chain

3PL Change Agents

Trying to plot a different course? Figuring out how to spread your wings? A third-party partner might offer…just the kind of help you need.

Related Resources

Send a 3PL RFPFind a 3PL providerRead Supply Chain Mgmt/Optimization web sitesFind Supply Chain Mgmt/Optimization web sites

Related Company Profiles

ProTransFortigo MPOUCBOS Inc.MatsonPerformance Team—A Maersk CompanyCT LogisticsITOrizon Inc.CHEPSchneiderMore related company profiles...



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