Trends—December 2010
A Cellular Distraction Exposes DOT’s Blind Spot When U.S. Transportation Secretary Ray LaHood recently took one hand off the Department of Transportation (DOT) steering wheel long enough to field another call about the dangers of cell phone use while driving, freight industry outsiders were eavesdropping. Truth be told, they’d prefer riding shotgun, even at their […]
Read MoreWhen No One Listens, It’s Time to Shout
Quiet, rational urging doesn’t work. I now feel the need to shout: our industry needs a unified voice.
Read MoreCutting Costs When Shipping Perishables
Timing is crucial when shipping perishable products because shelf life is at stake. Moving perishables domestically requires product to be inspected and released for delivery, and each state has its own agricultural regulations. Importing perishables involves a host of other issues, including clearance by three U.S. government agencies. To avoid costly delays when shipping perishables, […]
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Customer Service: Who Needs it?
Last weekend, I finally compiled my holiday shopping list and headed out to brave the crowds. I live within 10 miles of Kmart, Walmart, and Target, but I will never again set foot in one of those. I usually have patience when shopping, but several bad customer service experiences— long checkout lines, unhelpful help, and […]
Read MoreNexus Distribution: A Fresh Sheet of Customer Service
When Boise Paper wanted to consolidate five Northeast region facilities into just one, it turned to Nexus Distribution for customer service excellence built on a sound implementation process.
Read MoreHyundai Merchant Marine (HMM): Plus-Sized Customer Service
Women’s apparel retailer Charming Shoppes praises the red-carpet treatment it gets from logistics partner Hyundai Merchant Marine.
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