NAFTA: Should We Stay or Should We Go?
Many Americans see the North American Free Trade Agreement (NAFTA) as a contributing factor to the growth of the U.S. economy over the past 20 years and to the proliferation of high-skilled jobs, and believe the focus of the NAFTA negotiations should be modernizing the agreement, not withdrawing from it. Though it is often portrayed […]
Read More
Engaging Customers Through AI
Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of […]
Read More
Best Practices for the Gift of Successful Holiday Sales
For some retailers, holiday sales can represent up to 27.4 percent of annual sales, and in 2017, overall retail holiday sales are expected to increase from 2016. Debra Glassburn, Partner, Columbus Consulting, offers these tips to help retailers make the most of the 2017 holiday season and leverage every sales opportunity. Understand historical trends. Having […]
Read More
Consumer Behavior: The Missing Link
In today’s highly competitive, omni-channel market, companies are realizing the path to success hinges on their ability to understand consumer behavior. Retailers and manufacturers can unlock significant competitive advantage by leveraging consumer insights to make category decisions and create localized merchandising assortments. Most companies lack the ability to mine and leverage important customer data, and […]
Read MoreFedEx and UPS Set Aside Rivalry to Lobby White House on Infrastructure
An amusing meme that occasionally makes the rounds on social media shows a FedEx truck parked nose-to-nose with a UPS truck, with the caption "it’s about to go down." For the moment, however, the two major rivals have set aside their differences in the interest of the greater good. David Abney, CEO of UPS and […]
Read More
IBM: Working on the Blockchain Gang
Security. Transparency. Efficiency. These buzzwords have circled the supply chain for years as consumers demand more responsible supply chains, forcing shippers and providers to explore new ways to make these terms reality. Alongside these buzzwords, another word surfaces as a potential solution to many major concerns: blockchain. IBM aims to make this solution tangible for […]
Read More
The Calm After the Storms
Among the lasting effects of catastrophic natural disasters such as Hurricanes Harvey and Irma is a positive one: Knowledge. It’s an understanding of what companies need to do in the wake of a disaster, which efforts worked and which failed, and how to be better prepared. How Walmart, FedEx, and other big companies have adapted […]
Read More4PLs Will Benefit Most from Supply Chain Digitalization
Will digitalization reshuffle the deck in the marketplace of logistics services? Yes, say the IT experts at cloud-based supply chain management solutions provider AXIT, a Siemens company. A new paper published by the firm highlights how the digital transformation is affecting the industry. The authors believe that the fourth-party logistics (4PL) provider model will be […]
Read MoreSupply Chain Shout Out: Forklift Power
Powered industrial trucks, or forklifts, are an indispensible part of doing business for logistics operations. They are used to move and lift materials and offer load capacities from a few thousand pounds up to 180,000 pounds. They also come in all shapes and sizes, depending on the application: lift trucks, tow tractors, rough terrain vehicles, […]
Read More