Maximizing Your CRM System
Two-thirds of all Customer Relationship Management (CRM) initiatives fail, according to a recent study by Gartner Inc. Proper implementation and direction may be one problem. But many businesses overlook the fact that the CRM information they store and manage is inaccurate, outdated, or redundant. Here are 10 tips to help you maximize the effectiveness of […]
Read MoreChoreographing the New Supply Chain
Connecting customers, distributors, manufacturers and suppliers to allow real-time workflow requires they all dance to the same music.
Read MoreZero Hour
What happens when disaster strikes and your shipment never makes it? Time stops for a brief moment … then the clock starts ticking and the phones start ringing. What do you do? How should your vendors and carriers respond? Read this gripping fictional account of one carrier dealing with the unexpected. The story may be make-believe, but the consequences are no less real.
Read MoreManaging Logistics Change: Doing it Right
Wrapped in a chrysalis of change, business logistics managers are rebuilding internal elements and morphing legacy systems to answer increased customer demands and manage never-ending variables. What emerges is a logistics process that is more agile, able to fly faster and go farther. See how leading companies use change to transorm themselves, with breathtaking results.
Read MoreThe Proof is in the Picking
Wholesaler rolls out voice-directed order selection in DC after successful pilot.
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Descartes Was Wrong … and Right
Descartes divided our world into two distinct parts—”extended things,” things that are real, existing in the physical world and “thinking things,” thoughts and memories. Descartes was wrong. That’s what New York scientist Timothy Tully says and he is out to prove it. How? By using molecular biology to break down thoughts into physical components. He […]
Read MoreFeeling Full: More is More
When choosing the mix of articles, and setting their length, for our annual Logistics Planner issue, I have more freedom than usual. As an editor, I normally face tremendous pressure to keep things brief in recognition of, or perhaps in surrender to, today’s quick reading habits. Each issue, I struggle with a brevity bias, as […]
Read MoreIntegration Tool Gets Railroad on the Right Track
To better manage and share information among business partners and customers, Freightliner makes tracks to a web-based collaborative and integrated IT network.
Read MoreCycle Time Reduction Gives Life to Productivity
Manufacturers that can’t deliver on time won’t keep their customers happy—or keep them at all. This reality is all the more reason why small and mid-sized manufacturers need to get their products into customers’ hands as quickly as possible. Often, however, bottlenecks in the production process make this impossible. The following scenarios of lost productivity […]
Read MoreBalancing IT Strategy with ROI
For years enterprise software implementations were all about the Big Bang. After spending months and millions of dollars installing a new system, the grand moment would come, the “on” switch would be thrown, and the organization would suddenly achieve Nirvana. Times have changed. In a chilly economy, IT executives cannot afford to wait very long […]
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