Articles

Reverse Logistics

Using AI for Critical Returns Management

Using AI for Critical Returns Management

In 2021, U.S. returns rose to $761 billion annually, up 10.6% from the year before. And with that, retailers must consider AI-based automated returns solutions to manage the influx. Artificial intelligence (AI) can tackle every aspect of returns processing, from shipping to disposition decisions to recommerce. It can also handle parts of the customer journey […]

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John O'Kelly

4 Tips to Master Reverse Logistics

Up to 40% of online purchases made in the past year were returned, finds recent research. Whether you’re diving into e-commerce for the first time or finding your footing after the accelerated industry growth amid the pandemic, mastering reverse logistics is an essential function of your operation, now more than ever.

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Ken Bays

Achieving a Sustainable Returns Program

A good returns management program is a sustainability effort in itself. The right approach can improve value recovery, increase efficiency, and lower transport and labor costs, all while reducing your carbon footprint, food and landfill waste, and fossil fuel consumption.

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Valerie Metzker

Retail Combats a $351-Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in one year, and you might just be exiled for good. Amazon’s controversial decision to ban return-happy customers in an effort to reduce returns costs shows the lengths retailers are willing to go. Last year, total merchandise returns […]

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Andrea McFarling

Minimize Returns While Improving Sales

The popularity of free shipping has led to a growth of online sales. It has also created a problem: a large number of online returns. The shipping world defines the returns process as reverse logistics. Minimizing costs and even making a profit in reverse logistics is critical to an e-commerce company’s health. Here are some […]

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Dr. Ron Lembke

Recall Logistics: The Value of Information

Massive recalls—such as the contaminated romaine lettuce in summer 2018 that led to the deaths of five people—provide some lessons helpful to anyone facing a future recall. With any recall, the first step is alerting the public and removing any harmful product from store shelves and customers’ homes. Unlike the romaine lettuce recall, the majority […]

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Seamless Returns Start With Serial Numbers 

Although serial numbers were initially created to track production, they are invaluable tools for reverse logistics. Here’s how they can streamline supply chains. Serialized products are easier to manage during the returns process. If retailers capture a serial number at the point of sale (PoS), they know an item was purchased from them, because they […]

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