Reverse Logistics

Seamless Returns Start With Serial Numbers 

Although serial numbers were initially created to track production, they are invaluable tools for reverse logistics. Here’s how they can streamline supply chains. Serialized products are easier to manage during the returns process. If retailers capture a serial number at the point of sale (PoS), they know an item was purchased from them, because they […]

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5 Steps to Preventing Brand Damage When Your Product Fails

A poorly handled product recall can devastate your company’s reputation, market share, and bottom line. With proper planning and systems in place, however, companies can effectively manage recalls to mitigate risk, as well as prevent brand damage. The key is not to think of a product recall as a singular event, but rather as a […]

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Rethinking Reverse Logistics for Online Apparel Returns

As virtual shopping bags replace physical ones, it’s important for retailers to update their policies and logistics strategies to align with consumer behavior and expectations. This is particularly the case when deciding how to handle apparel returns, which boast one of the highest return rates: One in three purchases are sent back. This trend, and […]

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Dialing In to the Secondhand Smartphone Market

More than any other mobile device, our gadget-centric society loves smartphones. The next big thing is always right around the corner. And that’s the phone we want. This compelling trend has spawned a budding market for secondhand smartphones. Many consumers are content to chase the next product generation one or two years behind if it […]

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Retailers Get Help With New DOT “Reverse Logistics” Rules

The U.S. Department of Transportation has finalized new shipping requirements aimed at retail stores that return hazmat products to a supplier or manufacturer for a refund. Because the hazmat products found in retail stores typically pose little risk to the public in small amounts, U.S. DOT has created a streamlined, simplified version of the hazmat […]

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Shedding Light on DIM Weight Returns

Volume shippers who send most of their goods to customers via parcel carriers know that a pound is not always a pound. Dimensional, or DIM, weight is a significant issue that can add up to millions of dollars in shipping expenses. For e-commerce shippers, customer returns are inevitable. Without a clear understanding and plan for […]

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Don’t Just Liquidate, Seek Scalable Solutions

Relaxed return policies create a competitive advantage for retailers but can wreak havoc on reverse logistics. Each year, consumers return hundreds of billions of dollars in merchandise, most of which can’t go back on the shelf due to diminished item condition, damaged packaging, or product obsolescence. No matter the reason, that’s a significant amount of […]

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Product Returns: 5 Myths Busted

Retailers and manufacturers often avoid dealing with product returns until returned inventory clogs up the warehouse or write-offs hit their P&L. When the returns problem gets big enough to force action, they attempt to deal with it as quickly and cheaply as possible. Executives often avoid returns issues because they believe in one or more […]

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Why Every Manufacturer Needs a Reverse Logistics Solution

The average manufacturer spends nine to 14 percent of total sales on product returns each year, according to an Aberdeen Group study. Yet an estimated 45 percent of manufacturers do not have a reverse logistics solution. They rely on retail or wholesale partners to deal with customer returns, recalls, and seasonal overstocks. Until the mid-1990s, […]

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Liquidate Inventory or Leave Money on the Table

Reverse logistics programs aim to efficiently remove returned and obsolete inventory from the primary sales channel to maximize recovery values while minimizing related financial risk. Retailers and manufacturers liquidate more than 95 percent of overstock inventory and customer returns on the secondary market. When evaluating the effectiveness of their returns process, many executives focus on […]

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