Articles
3PL
How Specialized Transportation Can Improve Customer Service
As a shipper, what does it look like to deliver on stellar customer service? Your buyers are looking for undamaged, on-time, seamless orders. But you are only able to control a portion of this. Somewhere along the way, a truck driver, warehouse worker, or dispatcher is involved in delivering on your customer service promises. Typically, […]
Read MoreThe Grass is Greener
Wagner Logistics helps a leading manufacturer of lawn care equipment overcome growing pains.
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GOOD QUESTION | When choosing a carrier/supplier, what’s more important: cost or customer service?
While reducing operational costs is top of mind for businesses, customer service comes first to ensure rising expectations are met with improved visibility and accuracy—especially in today’s increasingly competitive environment where loyalty must be earned and options are many. Steve Rice Director of Product Management, TAKE Supply Chain Bang for the buck. There are a […]
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Right on Target
MORE TO THE STORY: Customers, Everywhere He Looks One day, while working as a salesman for Overnite Transportation (now UPS Freight), Mike Wagner offered a customer a great set of rates. But the shipper said he didn’t need Wagner; the rates he already had with Overnite were lower than any Wagner could produce on his […]
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How to Choose a Single-Source Logistics Provider
The more service providers you work with, the more likely you are to suffer gaps in your supply chain. That’s why companies looking for maximum efficiency often decide to partner with a single-source logistics provider. A single-source provider is a third-party logistics (3PL) company that manages your whole supply chain, or a discrete portion of […]
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Accurate Transit Times: The Backbone of Efficient Supply Chains
Q: CarrierConnect® has been a crucial SMC³ product for nearly 20 years, and the company has continued to make upgrades during that time. How have customers been reacting to recently added features in CarrierConnect XL 2.0? A: GlobalTranz was the first technology partner to integrate the new XL features, and they discovered true strategic value […]
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Instill Passion, Purpose, and Leadership To Attract and Retain Logistics Talent
The talent gap in the logistics field is vast, touching everyone from truck drivers and warehouse staff to supply chain and third-party logistics (3PL) professionals. Finding the right people, and fast, is an ongoing struggle. Seventy-nine percent of 3PLs feel they are unprepared for the looming labor shortage and its impacts, states the Council of […]
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18 Sure-Fire Ways to Save on LTL Shipments
Carriers and 3PLs reveal road-tested secrets for cutting trucking costs.
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Complying With Big-box Retailer Requirements
Complying with big-box retailer regulations is not a one-person job for 3PLs. An integrated team approach is the best way to ensure your company, as a logistics provider, is able to be absolutely reliable to the retailer. Specifically, customer service, compliance, and transportation and operational services equally aid in the assurance of complying with big-box […]
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Still Pushing Your Customers Around?
Inbound Logistics published its first healthcare logistics article back in 1994. That article revealed several important reasons for companies to move to demand-driven logistics, even those not in the healthcare value chain. Hillarycare was introduced the year before that article ran. My opinion then was, “Fine, look at Hillarycare, but first cut costs and boost […]
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