Articles

Customer Service

How Strong Trading Relationships Help Win and Retain Customers

How Strong Trading Relationships Help Win and Retain Customers

The most effective supply chains are built on a firm foundation of cooperation between suppliers and distributors. Strong trading relationships have a significant impact on just about every measure of performance: customer service, transportation and storage costs, risk, forecasting, lead times, and even product development. The best way to ensure that your supply chain is […]

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Masterful Moves: Overcoming Deadlines, Pressures, and the Pandemic

Masterful Moves: Overcoming Deadlines, Pressures, and the Pandemic

Holman Logistics provided its client with Extraordinary Service resulting in seamless execution for a warehouse move done in record time. THE CHALLENGE Seeking to optimize its Northwest omnichannel supply chain operations and having outgrown its existing 204,000-square-foot distribution center, one Holman Logistics client needed a new facility. The major consumer lawn and garden products supplier […]

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Troy Prothero

How to Ensure Delight in the Grocery Aisle

Fulfilling customer needs and maintaining their ongoing satisfaction remains a critical priority. Disappointing a customer doesn’t sit well with a retailer or store associate, and that sense of frustration is something retailers should be working to prevent, starting with the following strategic supply chain enhancements. Improve demand forecasting to reduce unwelcome surprises. Typical seasonal products, […]

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CJ Singh

Is the Healthcare Supply Chain Ready for the Netflix Effect?

Have you ever marveled at how Netflix seems to know what you want to watch, when you want to watch it, and sets expectations with a high percentage of likelihood that you’ll enjoy their recommendation? What if we could apply that same degree of accuracy to the healthcare supply chain? Armed with the right information, we could know who needs which supplies and when, down to the patient level. The result would be a more resilient supply chain and better patient outcomes.

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