Digitization is the future for freight forwarders, according to the results of a survey conducted in April 2017 and based on 80 responses. This whitepaper details those results, including how the freight forwarding market is being redefined, critical pain points, what customers value most from their forwarders, market share changes, and more. Technology is leading the way for supply chains and forwarders have taken note: according to the survey, digitization is not a "nice to have" but a "need to have" for all supply chains.