Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
Monitoring and tracking tools applied to temperature-controlled shipments ensure that perishables in the cold chain maintain the right conditions, protecting food safety and consumer health, and minimizing product shrink.
As Panama Canal expansion nears completion, global shippers gain a viable alternative for shipping ocean cargo from Asia to U.S. East Coast and Gulf Coast ports.
With an eye toward the looming logistics labor shortage, some companies are working studiously to attract millennials.
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