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DC Solutions

Bean There, Returned That

Building its business around high-quality outdoor equipment and clothing, L.L. Bean’s sales channels include seven retail stores, one dozen outlet stores, the Internet, and its nearly 100-year-old catalog. But it’s not just the product that Bean built its reputation on—it’s also the retailer’s 100-percent satisfaction guarantee. The roots of that guarantee trace back to 1912, […]

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