Articles
E_Commerce
Online Grocery Shifts into Hyperspeed
The retail grocery industry was upended by the COVID-19 outbreak. As consumers rushed to stock up on food and other items during quarantine, retailers and their partners collaborated in new ways to respond to skyrocketing demand.
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Agility On Demand
An instantaneous experience. It’s what consumers expect and the environment online retailers face. When consumers are captured by a product they must have, online retailers have only a few swipes and a few minutes until their brand’s reputation is on the clock.
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Reinventing Logistics in the Age of Amazon
n 1909, Henry Ford said, “Any customer can have a car painted any color that he wants so long as it is black.” Decades later, Jeff Bezos said, “Customers are divinely discontent. Their expectations are never static—they go up.”
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Time to Stop Hating the ‘A’ Word
To small and mid-sized businesses (SMBs), the “A” word usually coincides with fear and frustration. While small business owners love to hate Amazon, the time has come to embrace the changing purchasing and distribution landscape.
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Maximizing Global E-Commerce Profits
With 7 billion prospective customers out there, how can e-commerce companies not grow wealthy by expanding internationally? But, as with most things in business, international e-commerce is not as simple as it sounds. It takes work, planning, and investment, but the profit potential is very real. When branching out internationally, you’ll be able to get […]
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Not So Fast: Rethinking Multi-Item Orders
In the name of speed and satisfaction, many retailers think they’re doing the right thing by delivering products to customers as quickly as possible, shipping partial orders, but that isn’t always the case. High on the list of shopper frustrations is placing a multi-item order online only to have it arrive in multiple shipments over […]
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Rethink Fulfillment During Peak Season
Peak season is a great opportunity to determine where your warehouse priorities should lie. Here are the biggest stories to watch this holiday season. From fast to accurate. Amazon Prime’s free two-day shipping sent shockwaves through the fulfillment industry. Reaching peak productivity and keeping up with Amazon became a major topic of discussion. But it’s […]
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Shipping and Delivery: How to Get it Right
Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]
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Inventory Strategies That Satisfy and Retain Customers
The Amazon Effect continues to weigh heavily on the supply chain. Consumers expect to receive packages within a few days—or within one day—of placing an order. The demand for lightning-quick fulfillment, coupled with myriad small-order additions, has led to a complex operating environment. Shipping is the second-most widely reported reason for consumer dissatisfaction when shopping […]
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5 Ways to Improve Fulfillment Center Efficiency
To capitalize on the e-commerce boom, fulfillment centers—which are different from distribution centers in that they do not distribute inventory but fulfill customer demand in either B2B or B2C businesses—need to scale and react nimbly and agily. Fulfillment centers must also be as efficient as possible to maximize customer satisfaction. Fulfillment centers do not generate […]
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